Great resort, even through Covid!
Honestly, we were so uncertain about travelling during Covid. So we selected somewhere we had been before. We were first at this resort in Nov 2018 and returned for a much needed week of relaxation and Jamaican sunshine. We were lucky enough to get the same Butler we had the first time around, Averdan, and he is absolutely stellar. Hang on tight to that one. We stayed in the Chairman Club building, in a 1 bedroom suite. We had 2 children with us so this arrangement worked perfectly. We had a swim-up suite, which is always a good backup in case of inclement weather. The room was clean and spacious. Definitely a musty odour, but if you travel in the Caribbean and stay on the main floor, you come to expect that. For the most part, our interactions with employees were positive and they were so happy to have us! Some employees worth mentioning - Leon, who brought our bags to our room, remembered us from being there 2 years ago. What a sweet guy! Arlene, a bar tender at the swim up bar at the Diamond Club pool. Lovely to chat with and super friendly. Courtney, beach cleaner in the Diamond Club area - what a guy. Super nice and respectful. Really enjoyed talking to him. Doshane in the buffet - also remembered us from 2 years ago. Great waiter, he deserves a promotion. His customer service skills are top notch! Franklin at the main bar by the entertainment area, also remembered us, even remembered what my husband drank. Deslucia, also at the same bar, was fabulous and so great with our kids. Anthony at the DC pool bar (not swim up) was also really great. Okeen in the Diamond Club lounge was another amazing employee. Honestly, we can't say enough about the employees. They are a big part of what makes the resort stand out. The restaurants were pretty good, overall. We didn't care for Calypso, but other than that, the food was pretty good. We had a rough first experience at the Italian restaurant, however, they did make up for it the second time around. The teppanyaki was great, as always. Just love that experience, they make it so much fun. We were surprised to see the buffet open, but they were actually serving you, so that was interesting. I personally don't care for buffets, but it worked for the current circumstances. We really enjoyed the Mexican restaurant and would have loved to have eaten there again! The only other negative thing I can really think of is the last night we were there, the only dinner option was the Gala, which was an outdoor buffet. Not great for picky eaters or vegetarians. The food was cold and it was hard to get served as people constantly butted in front of one another. Entertainment was pretty good. Overall, our experience was really great and we wouldn't hesitate to go back! Kudos to Stephen Hunter and family. You have done a great job with this resort chain!