Renaissance Esmeralda Resort And Spa

Renaissance Esmeralda Resort And Spa
2.002.002.002.002.00
2.00 based on 1 review
#1 of 9 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Palm Springs
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Reniassance Esmeralda

, Edmonton, AB
2022-08-18
Initially I was very excited to stay at this hotel. It didnt take long to realize it wasnt worth it. The staff were extremely friendly however all the hidden fees starting with the daily fee of 35$ that then changed to 15$ which was frustrating regardless. When you purchase a vacation package you would expect no hidden fees to keep arriving. We then receieved a 206.00 charge on my credit card from the pool which was totally fine as we knew about it but then the charge out of know where changed to 256.00?? Lastly on our final check out we ONLY then were told we would also be paying 18.00 a night for parking we have no previous knowledge of.

Other the the suprise fees and money discrepencies which I have been waiting and trying to contact management for 4 days about it was a decent stay other then the screaming children they placed right beside our room and the unsound proof walls that made it very uncomfortable when the couple in the next room had no respect for other guests while being up all night with really disturbing noises.

Over all based on these circumstances I dont think we would ever go back. A shame really but feeling as though it was on the unprofessional side and the fact we cant even talk to someone about it is really concerning. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
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