Hotel Error charge to the customer
Great location. The room is clean.
The negative point was, when we checked in, the receptionist confirmed that our booking was for three nights and that the room has been paid.
When we were checking out, another receptionist told us that we were still booked for another 2 nights. I told her it was impossible, since our flight was that same day that we were checking out.
A week after, I found out that my credit card was charged the additional 2 nights, while I was never informed. I have to call the agency that we only stayed for 3 nights and that's it. The travel agency took care of investigating what happened. After one day I was informed that the hotel will credit back the charges, but the amount will depend on the present exchange rate. And was told that they also charged a cookie we got from the bar, which we never did! The charges was apparently credited back less $30. :(