Sahara Las Vegas

Sahara Las Vegas
4.434.434.434.434.43
4.43 based on 7 reviews
#7 of 39 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Las Vegas
Rated 3 stars
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Frustrating Check In

, Drayton Valley, AB
2022-04-04
When we arrived they could not find our confirmation anywhere. It happened to us and to another family that we were travelling with. Two families both with the same problem and interesting enough we booked using different methods. We had all of our documentation/receipts/confirmations etc in our hands. They told us there was nothing they could do. They said call whoever you booked with. We went back and forth for 3 hours as we sat in the lobby with all of our suitcases and kids running wild. Finally we decided to just book and pay for a room again so our kids could at least go up to the room after running wild for 3 hours in the lobby. I was beyond frustrated as we had already paid but we had no other choice. They did not offer us a discount or anything to pay for a night that we had already paid for. We went up to the room got settled and then went for supper. During supper we were talking to our providers and travel agents and were sending emails to the hotel. After supper we stopped by the front desk again now 10:15pm to see if anything was sorted out as we were staying for 6 nights. They said sorry nothing has been figured out we will call you if something does. 11pm we get a call that we need to change rooms and they have miraculously found both reservations for both families. 11pm and we are asked to change rooms with 8 people. 4 adults and 4 kids. Super frustrating...... We asked why we could not stay and they said that floor 8 was going to have construction and we would be the only ones on the floor, which clearly was a lie as when we got to the elevators lots of people were getting off on the 8th floor? Already frustrated we agreed and moved rooms. We moved from floor 8 to 10 same building and same exact room?? Very strange. Again the next day we went to the front desk and they said they would not charge us for the night we had to book extra and that they had found our reservation. How was it lost in the first place and why would you make two families move rooms at 11pm at night? Not once did a staff member say I am really sorry for the inconvenience or thanks for being patient. Is this something that happens all of the time? We travel all of the time and have never had this issue before. I am now going to be hesitant to recommend this hotel to anyone for fear they will show up and have a frustrating check in like we did. I would encourage your staff to be more kind, understanding and apologetic. It would go a long way. Wasting 3 hours in a hotel lobby is not a great way to start a vacation nor moving rooms at 11pm at night. It really is a shame that this happened as the rest of the hotel was fantastic and I wished I could be posting 5star amazing reviews. The restaurants were fantastic and the staff in the restaurants were remarkable! [Details]
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  • Sanitary measures (Covid-19)
The strong points
Beautiful hotel and amazing restaurants. Pool was fantastic!
Certified

A great hotel!

, Brossard, HA
2020-03-09
Myself and a friend just got back from a girls trip to Las Vegas. We had the pleasure of staying at the Sahara hotel. The staff was nice and friendly. The room was nice and clean. The beds were very comfortable. The bathroom was fully functional and clean. Overall, a great stay. [Details]
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The strong points
Clean and functional room. Great and nice staff. Lounge bar was nice and has great staff.
The weak points
All three pools were not running due to the season. The hotel is a bit away down the strip so it's a walk but you can get the monorail right at the hotel.
Certified

Sahara dec 2019

, Spruce View, AB
2019-12-26
We booked a 4 night stay at the Sahara December 2019. Check in was very easy. They require a credit card deposit for incidentals (there is also a resort fee, which for us was included in the air/hotel package that we had purchased, but I assume for most bookings this has to be paid for on arrival). The hotel is very nice, clean & modern. We were in the Marra Tower, very convienently located right off of reception. Our room was on the 26th floor. The elevators are fast & there are plenty of them. The room was extremely clean with modern décor. Comfortable bed & amazing shower.

The location is at the very end of the strip. We chose this hotel as we enjoy walking. We walked to Freemont Street (Downtown), to the Arts District to try out some craft breweries. We also walked to the strip. The monorail station is right behind the hotel, if you don't wish to walk everywhere.

There is a Starbucks located on site, plus other restaurants. We did have drinks at Beers and Bets sports bar. Nice atmosphere.

I cannot comment on the casino as we did not gamble anywhere.

We enjoyed our stay at the Sahara & would recommend. [Details]
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The strong points
New, clean, modern
The weak points
Location
Certified

Cleaningness in rooms and floor is horrible

, Toronto, ON
2019-07-01
Hotel hardware is good, software (housekeeping) is bad. [Details]
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The strong points
Front Desk staffs are friendly and helpful.
The weak points
Housekeeping, room cleaningness is horrible. communication between between department is messy.
Certified

A relaxing gem

, Milton, ON
2017-10-31
I am glad we chose this hotel for our week stay in LasVegas. It was away from all of the hustle and bustle but a short walk to the main area of the strip. The hotel is smaller and easy to walk around in. I never had a bad meal at this hotel. The restaurants are excellent and if you go at happy hour you can get better deals. I have no complaints all staff was so courteous and helpful. [Details]
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The strong points
very clean hotel in all areas, fabulous food, great beds, nice bar and pool service, can get a great deal on a pool cabana
The weak points
slots don't pay out very much
Certified

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