Las Vegas

My wife and I had an excellent experience at the ARIA recently. The Hotel and Casino were very clean and the staff were welcoming and helpful. The pool areas were also clean and not over crowded even during the weekend. We ate at Carbones which was fabulous and the ambience made me feel like I was in a movie. The many lounges and shops in the hotel and casino were fantastic and there were many choices to please everyone's taste. I highly recommend this hotel and we will definitely be back soon!

Room 1480 was worn out, dusty and dirty. I expected so much more than what this room gave. We showed pictures to the front desk of what we were dealing with. They offered us to change rooms. We went and looked at the new room and it had many of the same issues. It wasn't worth the hassle to change rooms. Bed appeared clean, and the shower had great water pressure. Aleexa restaurant was amazing. I will stay somewhere else on the strip next visit!

This was our first trip to Vegas and to Treasure Island Hotel. Both the check-In and Check-Out process was quick and easy. Concierge was so helpful giving directions and helping us pick day trips. She was exceptional. Our room was clean and comfortable.

When we arrived they could not find our confirmation anywhere. It happened to us and to another family that we were travelling with. Two families both with the same problem and interesting enough we booked using different methods. We had all of our documentation/receipts/confirmations etc in our hands. They told us there was nothing they could do. They said call whoever you booked with. We went back and forth for 3 hours as we sat in the lobby with all of our suitcases and kids running wild. Finally we decided to just book and pay for a room again so our kids could at least go up to the room after running wild for 3 hours in the lobby. I was beyond frustrated as we had already paid but we had no other choice. They did not offer us a discount or anything to pay for a night that we had already paid for. We went up to the room got settled and then went for supper. During supper we were talking to our providers and travel agents and were sending emails to the hotel. After supper we stopped by the front desk again now 10:15pm to see if anything was sorted out as we were staying for 6 nights. They said sorry nothing has been figured out we will call you if something does. 11pm we get a call that we need to change rooms and they have miraculously found both reservations for both families. 11pm and we are asked to change rooms with 8 people. 4 adults and 4 kids. Super frustrating...... We asked why we could not stay and they said that floor 8 was going to have construction and we would be the only ones on the floor, which clearly was a lie as when we got to the elevators lots of people were getting off on the 8th floor? Already frustrated we agreed and moved rooms. We moved from floor 8 to 10 same building and same exact room?? Very strange. Again the next day we went to the front desk and they said they would not charge us for the night we had to book extra and that they had found our reservation. How was it lost in the first place and why would you make two families move rooms at 11pm at night? Not once did a staff member say I am really sorry for the inconvenience or thanks for being patient. Is this something that happens all of the time? We travel all of the time and have never had this issue before. I am now going to be hesitant to recommend this hotel to anyone for fear they will show up and have a frustrating check in like we did. I would encourage your staff to be more kind, understanding and apologetic. It would go a long way. Wasting 3 hours in a hotel lobby is not a great way to start a vacation nor moving rooms at 11pm at night. It really is a shame that this happened as the rest of the hotel was fantastic and I wished I could be posting 5star amazing reviews. The restaurants were fantastic and the staff in the restaurants were remarkable!

Wonderful! Would definitely stay there again.

Loved the fantasy medieval theme of the hotel plus the way it connected through both a tram and mall walkways to other MGM resorts ( New York New York, Luxor, Mandalay Bay, etc.

Had a great upgrade to rush tower, was clean and quiet and comfortable. The staff were excellent and very helpful. They accommodated my need for a fridge for meds and late check out with no issues. The location is awesome so much to see and do right close by.

We were 4 friends travelling together. Spacious room and bathroom. Great nightly rates for being on the Las Vegas strip! Very central and easy to walk everywhere. Minutes walk to restaurants, shopping and shows. Would stay again!

1.) No seat for guest to waiting 2.) resorts fee paid but swim pool not open and no gym for work out pay for nothing 3.) early check in fees $50.00 , 10 am $20.00 thank you let us know, but didn't advice half day resort fees will apply not very happy with resort fees 4.) room furniture dirty, carpet, special the sit by end of the bed is completely black. Also phone style to call front desk 1980 style with drop noise when is out calling 5.) house keep done a good job

Signature tower 1 was really nice. The staff are great helpful people and the room and view we had was awesome. No line up for check in was a super big plus for us. Quick access to shopping and lots of nice amenities at your disposal. Thank you to all the staff at MGM.