I felt like I was gouged to the max zero customer
We waited 30 minutes in what we thought to be a check in lone (like every other hotel we have ever been to) when we get to the front of the line they tell us to go use a machine! But I'm right in front of you?? More annoyance and another 10 minutes. On appearance the hotel room looked nice however I looked out the window and saw the back of the building (desert side) immediately called down they said too bad so sad. The decor in the room and bathroom was sexual in nature (think pride). No coffee maker, no microwave, nothing to boil water. And we found out why. $6 coffees and $( cokes at the pool ($21 drinks) and they check your bags at pool entance to make sure you are bringing your own drinks in. The lounge chairs at the pool were $72 usd per day (incredibly shady fees like a $6 credit card fee, a processing fees, other fees which added up to $72 for 2 chairs per day). When we checked out machine didnt work, human helped us in front of their green screen said we were already checked out they would email invoice (again I am standing right there!). We get to airport, and lo and behold ALL of these mysterious charges! $52 usd/day for some type of "resort fee" $75 for misc int" (purposely deceiving so we do understand) $85 for room fee (we had prepaid the room etc.. so another $300 for nothing. I immediately call the hotel to inquire I get a message that they are closed (around 4:00pm) and I should fill in a complaint form on their web site. I do , three days later crickets. The ONLY plus is that the hotel is centrally located on the strip and has miracle miles shops attached, otherwise other hotels were mush nicer and probably less shady and disorganized more customer friendly. Will never return to PH.. The WI FI! They tell you wifi is free, when you actually login they say you are only allowed 2 devices and max 20mb! (I tried to download one app was 70mb) and they will auto charge you $14.99 day if you exceed this limit! SO we just used our home carrier which was already paid for. Just little low life things like that really bothered me.