United States

The staff were friendly and our room was clean and quiet. The room itself was nice but our view of the loading area and dumpsters was a different story. Couldn't really watch anything on TV if we wanted to relax in our room. There were maybe 1 or 2 channels to watch the rest were news, hotel advertising, foreign language, or music channels.

The hotel met all our needs. Staff was friendly. Summer sticks out in my mind as making us feel special as the family with great eyebrows. Rooms were clean. We were in building 2 one of the newly renovated buildings. The waterpark is perfect for younger kids up to around 6 years old. The other pool was basic but perfect for our needs. Housekeeping every second day scheduled if needed. Quick walk to the park entrance with restaurants on the way. Would stay again.

Great hotel for families with amazing pools, beach, and amenities for families. The food is great. I had read comments that it was not and we were pleasantly surprised. If you go to Mexico, you may want to eat Mexican. If not, maybe you shouldn't go??? The entertainement is ok. What needs improvement are the room and wifi. Dated, no privacy and lacking a refresh.

The room is completely old and not updated, the coffee machine and fridge are in poor condition, the bathroom in very bad shape, and faucets not working, lack of hot water constantly over the 7-day stay. AC is dirty and smelly. Would never, never book again at this Hilton location, overpriced and VERY BAD conditions!

Right from check-in, the staff were friendly and helpful, providing good advice and recommendations for local activities, transport and dining options. The room ( Family Suite) was clean and it was nice to have a separate space for the kids.

Not enough staff, room was not ready after 5pm

The bed was clean and comfy the pool was decent enough. While we were there the hot tub was caution taped off and broken but the pool was decent. The furnishing was worn but really we don't spend much time in the room. There was a small fridge and microwave which was nice. The regular breakfast was not being served from COVID but they did a bagged breakfast that was ok. Would have liked to see the place with things open (games room bar coffee shop all closed) in walking distance there are some good restaurants. A fun mini good place. We enjoyed our stay. Nothing fancy but serviceable enough.

This was our first trip to Vegas and to Treasure Island Hotel. Both the check-In and Check-Out process was quick and easy. Concierge was so helpful giving directions and helping us pick day trips. She was exceptional. Our room was clean and comfortable.

We waited 30 minutes in what we thought to be a check in lone (like every other hotel we have ever been to) when we get to the front of the line they tell us to go use a machine! But I'm right in front of you?? More annoyance and another 10 minutes. On appearance the hotel room looked nice however I looked out the window and saw the back of the building (desert side) immediately called down they said too bad so sad. The decor in the room and bathroom was sexual in nature (think pride). No coffee maker, no microwave, nothing to boil water. And we found out why. $6 coffees and $( cokes at the pool ($21 drinks) and they check your bags at pool entance to make sure you are bringing your own drinks in. The lounge chairs at the pool were $72 usd per day (incredibly shady fees like a $6 credit card fee, a processing fees, other fees which added up to $72 for 2 chairs per day). When we checked out machine didnt work, human helped us in front of their green screen said we were already checked out they would email invoice (again I am standing right there!). We get to airport, and lo and behold ALL of these mysterious charges! $52 usd/day for some type of "resort fee" $75 for misc int" (purposely deceiving so we do understand) $85 for room fee (we had prepaid the room etc.. so another $300 for nothing. I immediately call the hotel to inquire I get a message that they are closed (around 4:00pm) and I should fill in a complaint form on their web site. I do , three days later crickets. The ONLY plus is that the hotel is centrally located on the strip and has miracle miles shops attached, otherwise other hotels were mush nicer and probably less shady and disorganized more customer friendly. Will never return to PH.. The WI FI! They tell you wifi is free, when you actually login they say you are only allowed 2 devices and max 20mb! (I tried to download one app was 70mb) and they will auto charge you $14.99 day if you exceed this limit! SO we just used our home carrier which was already paid for. Just little low life things like that really bothered me.

When we arrived they could not find our confirmation anywhere. It happened to us and to another family that we were travelling with. Two families both with the same problem and interesting enough we booked using different methods. We had all of our documentation/receipts/confirmations etc in our hands. They told us there was nothing they could do. They said call whoever you booked with. We went back and forth for 3 hours as we sat in the lobby with all of our suitcases and kids running wild. Finally we decided to just book and pay for a room again so our kids could at least go up to the room after running wild for 3 hours in the lobby. I was beyond frustrated as we had already paid but we had no other choice. They did not offer us a discount or anything to pay for a night that we had already paid for. We went up to the room got settled and then went for supper. During supper we were talking to our providers and travel agents and were sending emails to the hotel. After supper we stopped by the front desk again now 10:15pm to see if anything was sorted out as we were staying for 6 nights. They said sorry nothing has been figured out we will call you if something does. 11pm we get a call that we need to change rooms and they have miraculously found both reservations for both families. 11pm and we are asked to change rooms with 8 people. 4 adults and 4 kids. Super frustrating...... We asked why we could not stay and they said that floor 8 was going to have construction and we would be the only ones on the floor, which clearly was a lie as when we got to the elevators lots of people were getting off on the 8th floor? Already frustrated we agreed and moved rooms. We moved from floor 8 to 10 same building and same exact room?? Very strange. Again the next day we went to the front desk and they said they would not charge us for the night we had to book extra and that they had found our reservation. How was it lost in the first place and why would you make two families move rooms at 11pm at night? Not once did a staff member say I am really sorry for the inconvenience or thanks for being patient. Is this something that happens all of the time? We travel all of the time and have never had this issue before. I am now going to be hesitant to recommend this hotel to anyone for fear they will show up and have a frustrating check in like we did. I would encourage your staff to be more kind, understanding and apologetic. It would go a long way. Wasting 3 hours in a hotel lobby is not a great way to start a vacation nor moving rooms at 11pm at night. It really is a shame that this happened as the rest of the hotel was fantastic and I wished I could be posting 5star amazing reviews. The restaurants were fantastic and the staff in the restaurants were remarkable!