Divi Little Bay Beach Resort

Divi Little Bay Beach Resort
3.003.003.003.003.00
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Comments on stay at Divi Little Bay

, Nanaimo, BC
2010-07-01
We were not given the room we had booked. The room was in the middle of the coplex and looked outo a rocky beach facing Big Bay. They were very reluctant to move us and downgraded us to a Studio Suite. They would not re-imburse the difference or even give us a credit for use at the resort. They were not busy and the 1 bedroom suites in our complex were vacant. The housekeeping control was sloppy with 3 days without kleenex and 2 days without paper towels being replaced. They had a very complex and expensive list of penalties for violations of their rules. Example: if you were one hour late on checkout the penalty was $100US. As I mentioned they were not busy as it is low season but when we requested a 30 minute extension on checkout they told us it would cost $50US so we had to sit in the guest lounge for 2 hours before our airport transfer came to. I would seriously consider whether I would go back to that facility. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Food in the restaurant, though fairly expensive was very good with large portions. The beach was good and quite accessible.
The weak points
We found the front desk staff quite unfriendly and reluctant to try and accomodate us.
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