Royalton Saint Lucia Resort And Spa

Royalton Saint Lucia Resort And Spa
4.144.144.144.144.14
4.14 based on 7 reviews
#9 of 22 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in St Lucia
Rated 5 stars
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Loved the Room with a View

, Mississauga, ON
2020-03-23
The Penthouse suite was perfect for our needs. The size of the room and patios were fantastic along with the view. We were impressed with the huge jazzuci/pool on one of our patios.
But there were some issues in the room that could have been fixed very easily. Given that we had one of the best rooms at the resort some of these issues should have been dealt with before we checked in. Eg. Burnt out lightbulbs, curtains that didn't open or close easily due to the hanging rods and curtain hooks that fell off, and the glass shelf behind the bar that was not installed straight - I was amazed that the glasses didn't fall off the slanted shelf. The bigger issue was NO curtain at the window where the beautiful bathtub was situated. I had to use the bathtub in total darkness so people walking around the grounds wouldn't get a free peep show if they happened to look up at our room. Next time I will come prepared with tape and paper that I can tape on the windows for privacy.
Even though all the staff were attentive, we hoped the 2 butlers assigned to us had not been changed. Only had them 4 days out of 7. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great service throughout from ALL the staff. Hunters and Zen were the best restaurants by far!! The groundskeepers did a fab job making the landscaping pristine. Our butlers were great in taking care of our needs.
The weak points
Don't try to sell me your version of timeshare by expecting the butlers to try to convince us to listen to your spiel. It should NOT be their job. Also, please add a privacy curtain in the bathroom window by the tub. The $600 coupon was disappointing.
Certified

St Lucia vaycay

, Bowmanville, ON
2020-03-07
We had a great time tried to extend our visit but unfortunately no flights avail for the time we needed to leave.
Hotel was beautiful cappuccinos were amazing. Staff was very friendly ( noela from the coffee house was amazing !) she made our trip that much better!
So get your coffee from her! Such a sweet lady. ) [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The room was perfect there was a divider for when we went to bed (we brought my daughter) Food was great
The weak points
Elevator broke but was fixed in a timely matter.
Certified

Good but lacking

, Welland, ON
2017-06-13
Overall a nice resort but expected more for a 5 star resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The suites - Food - Number of pools
The weak points
Entertainment - Location far from city and airport. Should offer a free shuttle to town like other 5 star resorts - Small beach - Daily activities not posted - Mosquitos
Certified

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