#7 of 22 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
St Lucia
Beautiful island with great excursions The vibe team is great and getting crowd engaged [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The weak points
Housekeeping left our back door open twice!
Multiple requests for water in the room was no met.
Also left us with no toilet paper one day.
Phone in room was not working
0 0
Certified
Loved the Room with a View
Previously ROYALTON SAINT LUCIA RESORT AND SPA for this review
Rita, Mississauga, ON
2020-03-23
The Penthouse suite was perfect for our needs. The size of the room and patios were fantastic along with the view. We were impressed with the huge jazzuci/pool on one of our patios. But there were some issues in the room that could have been fixed very easily. Given that we had one of the best rooms at the resort some of these issues should have been dealt with before we checked in. Eg. Burnt out lightbulbs, curtains that didn't open or close easily due to the hanging rods and curtain hooks that fell off, and the glass shelf behind the bar that was not installed straight - I was amazed that the glasses didn't fall off the slanted shelf. The bigger issue was NO curtain at the window where the beautiful bathtub was situated. I had to use the bathtub in total darkness so people walking around the grounds wouldn't get a free peep show if they happened to look up at our room. Next time I will come prepared with tape and paper that I can tape on the windows for privacy. Even though all the staff were attentive, we hoped the 2 butlers assigned to us had not been changed. Only had them 4 days out of 7. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
Great service throughout from ALL the staff. Hunters and Zen were the best restaurants by far!! The groundskeepers did a fab job making the landscaping pristine. Our butlers were great in taking care of our needs.
The weak points
Don't try to sell me your version of timeshare by expecting the butlers to try to convince us to listen to your spiel. It should NOT be their job. Also, please add a privacy curtain in the bathroom window by the tub. The $600 coupon was disappointing.
0 0
Certified
St Lucia vaycay
Previously ROYALTON SAINT LUCIA RESORT AND SPA for this review
Holly Scott, Bowmanville, ON
2020-03-07
We had a great time tried to extend our visit but unfortunately no flights avail for the time we needed to leave. Hotel was beautiful cappuccinos were amazing. Staff was very friendly ( noela from the coffee house was amazing !) she made our trip that much better! So get your coffee from her! Such a sweet lady. ) [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
The room was perfect there was a divider for when we went to bed (we brought my daughter)
Food was great
The weak points
Elevator broke but was fixed in a timely matter.
0 0
Certified
Good but lacking
Previously ROYALTON SAINT LUCIA RESORT AND SPA for this review
Cookie, Welland, ON
2017-06-13
Overall a nice resort but expected more for a 5 star resort. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
The suites - Food - Number of pools
The weak points
Entertainment - Location far from city and airport. Should offer a free shuttle to town like other 5 star resorts - Small beach - Daily activities not posted - Mosquitos
Royalton at lucia
The vibe team is great and getting crowd engaged [Details]
Loved the Room with a View
But there were some issues in the room that could have been fixed very easily. Given that we had one of the best rooms at the resort some of these issues should have been dealt with before we checked in. Eg. Burnt out lightbulbs, curtains that didn't open or close easily due to the hanging rods and curtain hooks that fell off, and the glass shelf behind the bar that was not installed straight - I was amazed that the glasses didn't fall off the slanted shelf. The bigger issue was NO curtain at the window where the beautiful bathtub was situated. I had to use the bathtub in total darkness so people walking around the grounds wouldn't get a free peep show if they happened to look up at our room. Next time I will come prepared with tape and paper that I can tape on the windows for privacy.
Even though all the staff were attentive, we hoped the 2 butlers assigned to us had not been changed. Only had them 4 days out of 7. [Details]
St Lucia vaycay
Hotel was beautiful cappuccinos were amazing. Staff was very friendly ( noela from the coffee house was amazing !) she made our trip that much better!
So get your coffee from her! Such a sweet lady. ) [Details]
Good but lacking