St Lucia

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Best hotels in St Lucia, based on:
#3 Sandals Regency La Toc Golf Resort And Spa
#3 Sandals Regency La Toc Golf Resort And Spa
St Lucia
Saint Lucia
49 reviews
Never again. Truly disappointed
Full disclaimer. Been to 2 other sandals resorts, so accustomed to a certain level of excellence. A little about us: wife and I travel worldwide, from hostels and back packing (like amazing race ) to 5 star luxury. We tend to travel 3-4 times a year and alternate between a relaxing all inclusive for one trip and then exploration of a country another trip. Anyways. This is the first trip since things have opened up during covid. We were excited to finally get about and we're sorely amiss to our experience. Yes it is one in a thousands but sometimes these stand out for a reason. Pros: Resort is beautiful. Well maintained. Spa is so lovely but unfortunately due to COVID amenities aren't open to use. That's understandable. Restaurants have decent food. I personally enjoyed the hibachi. My wife the Italian. And of course there is always the pub for late night grub. (Fish and chips and burger and fries were awesome ). Food was okay. Compared to other Sandlas resorts (Jamaica - ocho ríos and Montero bah) it was mediocre. Entertainment is lively and they really try their hardest. After about 11/12 things die down. They have pool volleyball which is great. Wish it opened sooner and stayed open later ( pool closes early like 6 ish). Beach is prestine white sand and water is clear blue green and WARM. waves are calm and you're able to swim and relax. Loved it. They have free water sports such as hobbie cat, paddle boarding and for $50 PP they take you dolphin seeing , snorkeling for 1 hour , feed you lunch and basic drinks with a group of about 20 on a decent sized boat.we even saw dolphins! Totally worth it. We only did this excursion this time. Loved our ocean view and the tub! Cons: Before I start, it may seem like these are minor but overall after being excited to travel again and accustomed to sandals standards they fell short. Food as discussed above. THIS IS MY BIGGEST GRIPE: staff appeared to be rude. Not sure if it was cultural thing or because they assumed that every patron was drunk as a skunk, but the vibe that we got wasn't welcoming. Mind you, we always greet them with a smile, and polite small talk. Alway always with a “how's your day going ?” Very very hot and cold. Some staff would open up, but enough were cold and it seemed that they weren't happy to be working. Hospitality was minimal. After all this time we'd think that they'd be happy to have tourist there, but high some truly were, but sadly it's the sour encounters that speak volumes. One specific individual, named Andre, was blant enough to say (verbatim): “ you've got to be F****** kidding me, I can't put up with this S***”. Well sir, no one is forcing you to! Sandals prides itself on its amenities, one being top shelf alcohol. WRONG. Their top tier vodka was absolute and Tito's, gin was tanqueray, rum was Appleton (Jamaica resourced), and whiskey crown. Where is the good stuff? No Belvedere/ciroc/grey goose ? No woodford or blue label? No Hendricks ? And there was one, ONE type of tequila and it was a no name brand. Prior to writing this review I have been in contact with the “customer relations” department for over the past 2 months trying to reach a fair compromise, but have not been able to resolve this. They have been actively ignoring our requests and take their sweet time to respond back. We justly asked for a small portion of our trip to returned back to our credit card as we will no longer be visiting and supporting Sandal properties. In the grand scheme of things, they have lost our business, and we have mentioned to our friends and family not to travel or use this chain. The sandals team boasts customer satisfaction but have failed to in our case. I have spoken to the following people and yet no resolve: 1. Shamika Nelson-customer relations 2. Gaurav Sindhi- General Manager 3. Vanassa Mahon- customer relations team lead. They closed my case without my permission and I attempted to reach out and have not hear back on over 1 month. Hence my through and honest review. As we speak we are traveling thru beautiful Tulum. Hope this helps shed some light for future travelers. Cheers! P.S, looking forward to seeing the empty response that Sandals will give and excuses they will have. P.S.S. I understand this review may seem haughty , but why else would we pay for the luxuries that we work so hard for just to be ignored/disappointed? I'll step down now. Thanks all.
#10 Serenity At Coconut Bay
#10 Serenity At Coconut Bay
St Lucia
Saint Lucia
1 review
Paradise in St. Lucia!
My husband and I recently celebrated our 30th wedding anniversary and decided to treat ourselves to a really special vacation. We had heard wonderful reviews from friends about the Island of St. Lucia and also about the lovely Coconut Bay Resort. When we did our research we came across Serenity at Coconut Bay, an all inclusive private resort for adults only, located across from the main resort at Coconut Bay and decided this was exactly what we were looking for. We chose the Grand Romance Package and it was absolutely divine. Serenity is very private, very Romantic, the accommodations exceeded our expectations. We had our own little Oasis with a beautiful outdoor space that included a plunge pool with waterfall, hammock for two, outdoor shower & completely stocked wrap around bar with seating area, and of course a lovely spacious indoor luxury Suite with a King bed, beautiful walk in shower, double sinks and a very large bathtub. Serenity also has fine dining at the Great house and a beautiful pool with lots of lounge chairs, private cabanas and a nice poolside bar. The resort is breathtaking, beautiful palm trees, flowers & quite a few hummingbirds! The staff are truly amazing, the Butler Service is incredible, they took care of everything for us, we had private drivers for our excursions which was great. The chef is top notch and the bartenders are very friendly, lots of fun!! Special thanks to Nerissa, Quade, MaryAnne, Daisy & Dona!! We definitely plan to return!
#18 Coco Palm
#18 Coco Palm
St Lucia
Saint Lucia
6 reviews
A Little disappointed
Spent a week at Coco Palms after reading the very positive reviews. Overall, it didn't live up to its billing. On the positive side, the people who worked at the hotel, and St Lucians in general, were genuinely warm, friendly and welcoming. The cost was affordable ($1300 CAN per person including taxes, all inclusive, from Toronto), the room reasonably maintained (but outdated, on the small side, no balcony), the housekeeping staff did a good job, and the air conditioning was effective and quiet. However, it's a small hotel with cramped grounds located within a town. If you're looking for a beach vacation this may not be the place - the hotel is not on the beach. To get to it we either had to walk 10-15 minutes through the town, or take a more direct 5-10 minute walk down a very unpleasant, garbage strewn road bordered on one side with a high, concrete wall, topped with barbed wire and cemented in broken glass, and covered in graffiti, some of it obscenity laced. The beach itself is clean, coral sand with clear water, about 1 km long and scenically located within a bay. Unfortunately, there's not a stick of shade and the hotel provides no beach chairs or beach umbrellas. About a third of the beach dominated by a closed, boarded up, 70s style resort, complete with over grown shrubs, weeds, and empty swimming pools. We were told it closed about 10 years ago. It lends a sad, dilapidated air to a large portion of the beach. Coco Palms has a swimming pool, a little greenish tinged but surrounded by pretty shrubs and flowering plants. During our week it was a magnet for lots of boisterous children - not surprising - it's only 4 ft deep. We went all inclusive but it's not buffet style (except for breakfast). You must be seated by a server and can order from a limited menu (some items extra) - the meals were good, especially the seafood, but we exhausted the menu by about day 5. Juices are from a can, and little fresh local fruit, except for bananas. We're still puzzled by the consistently positive reviews. Most of the hotel's customers were from St Lucia, other nearby islands, the UK and Europe. Perhaps they don't have the variety of affordable choices that we're fortunate to have when traveling out of Toronto, but for us, there are many places in the Caribbean that offer better value.

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