Royal Decameron Complex

had a great time [Details]

This is an amazing resort in PV. The food was good. Every worker were great. The bar employees were very nice, in special Francisco. In general every person working in this resort provided a friendly atmosphere. [Details]

Our expectations were tempered based on our travel agent's input; 3-3.5 star resort, dated rooms, minimal wifi but otherwise reliable, safe and charming.

Check-in: a little hectic (isn't it always?) but straight-forward, porters were available and efficient. Was disappointed the safety deposit key wasn't included with check-in, you had to sign it out from the cashier during the day (specific hours, "Back in 30 minutes"...from when? haha. I tended to always go by when they were on break.)

Everything was as expected; I was happy the room was clean, the view was of the ocean, the AC worked (ahhhhh) and the beds were pretty comfy (totally subjective).

Food: there was ALWAYS food to be found, if you were hungry. Buffets: I generally have mixed feelings about buffets but was pleased with what was available. Lots of choices, we could always find something we enjoyed as well as try regional dishes. The general consensus was the ala carte restaurant online booking was a challenge, which was frustrating for many people. We did manage a night at the Brazilian steak option, which we found disappointing but we were glad we gave it a try.

Grounds: they were awesome, the landscaping was in such great shape, the poolsides were clean and the paths were well maintained. We were SO STOKED to see the iguanas around (mostly at the adult pool) and I loved playing "spot the gecko" as I walked the halls. (keep your eyes on the lights)

Bars: the bartenders are so lovely and fun. We weren't too demanding of them but appreciated how fast, efficient and willing to do learn how to make you happy with DRINKS!

Entertainment: We were able to catch a few shows at the theatre; they were fantastic! Great performers, fun shows. A few nights, I found I was getting a few insect bites so you may want to consider some bug repellant. I wish the shows weren't quite as late (9:30pm...so get that siesta in!) but we're glad we swung by.

Pool/Beach: Gorgeous beach, great pools. Our main/biggest/most frustrating gripe was the palapas/umbrella hunger games every day. People were reserving chairs at INSANE HOURS OF THE MORNING AND SOMETIMES THE NIGHT BEFORE. It's insane. We had no choice but to get up early to "reserve" chairs otherwise we'd have no shaded place to enjoy that day. Ugh, the worst. We also found some people leaving the chairs reserved while they went to town or here n there which sucks. There's a strange entitlement that we witnessed that left a bad taste in our mouths. Would you reserve a parking space to use later in the day? No. The chair reserving culture has clearly been established but the next time I go, I'll just use whatever chairs aren't in use and if someone shows up to claim "their spot", I'll move onto the next. I don't know how the resort could alleviate this issue but it was definitely the worst, most stressful part for me. DESPITE THAT, we were able to enjoy some lovely days relaxing poolside as well as on the beach, which ultimately we were hoping for. (Even just reflecting on this got my stress levels up. Haha. Phew. Breathe. Ahhh.)

Wifi: limited and spotty but I knew that going in. Based on the number of people who were huddled in the wifi hubs, I could tell this was an issue. I needed access for work reasons so I used my roaming (which sometimes was spotty as well) but ya know, on vacation in Mexico, sometimes things don't work as well. That's the way it is.

Location: I loved being able to walk into Bucerias. We got roped into a timeshare tour (HAHA) which actually ended up being the most amazing day we had offsite (free transportation through PV to the other side, breakfast, cool tour of a fancy place, ziplining in the jungle and an awesome open-air shuttle back to the hotel! 9am-7pm day of adventure, all for the low low, happy hour price of 1000pesos/$55 usd). But I digress...we ubered into Sayulita & San Francisco (San Pancho); SO MUCH cheaper than a taxi with the added benefit of safety, peace of mind, knowing the pricing going into it and knowing who is driving you, what they've been user-rated as and in what vehicle. DOWNLOAD THE UBER APP BEFORE YOU GO, I highly recommend!

Overall: We booked here based on our budget and quick turnaround. We hadn't been to Mexico in years and needed to getaway. We would come back here if we want the same kind of experience and we would recommend to others as well. (All-inclusive, safe, secure, quiet, beautiful, great beach, etc). Again, with realistic expectations we were so happy with our vacation and everything that Royal Decameron offered us. [Details]

My wife and I spent 3 weeks at this resort , we enjoyed it thoroughly ,beaches , bars ,food ,staff and cleanliness were fine despite this place being rated a 3 star ,we were pleasantly surprised ,after reading a lot of negative reviews. [Details]

Great beach. Would be nice if you could bring back equipment to use in the ocean otherwise don't advertise that you have it. Really wanted to kayak. [Details]

The hotel Decameron is a large facility lots of walking involved to see it all . Very clean and well-kept. But the food leave something to be desired. The à la cart restaurants are very hard to get into as well getting a beach chair, or a chair around the pool. They need better way to inform guests activities and food menu! [Details]

It was memorable one. Standard room and clean. [Details]

The hotel and staff were great, been at this resort
8 times. They seem to be short staff at the restaurants. [Details]

Cold food, unappealing buffet choices. smokers openly invited to the pool with ashtrays every where even though pool rules state differently.
Super uncomfortable pool loungers. Resort selling $3.00 blow up float mattresses at $21.00 US instead to guests so the loungers are tolerable to sit on. First 3 days zero hot water for showers. [Details]

We have been to this hotel many times prior to covid. The staff are wonderful and helpful and the grounds are well maintained. However we will not return because of the food. It was very poor quality and alway cold.

There needs to be improvements with food because the location is diners but when your on vacation and have to buy most of your evening meals out it's not good
Jack [Details]

We love the Mexican feel of this resort. We always enjoy our time here. The staff are so helpful and friendly, and even help you try to learn the Mexican language! The grounds are so meticulously cared for, and the rooms are a little dated, but they are always very clean. We love the fact that there are 5 pools so that you can choose if you desire quiet time or lively activities! The Mexican people really know how to make such great dishes in their buffets, and the bartenders are so happy and some are quite humorous. We will be back!! [Details]

We've been at this resort about 18 times now and have always had a great time . It's only a 3 or 3.5 star resort so it is not really fancy but it meets are needs. Pools are great and the beach fantastic. [Details]

WE HAVE BEEN USING THIS HOTEL FOR YEARS AND LIKE THE STRONG AUTHENTIC MEXICAN ATMOSPHERE.
THE STAFF WORK VERY HARD. THIS YEAR IT SEEMED THEY WERE SHORT STAFFED OR MANAGEMENT HAS CUT BACK ON STAFF. [Details]

Beautiful grounds , spacious. Lots of friendly helpful staff, good buffets, super wide beach , lots of pools , comfortable rooms with great air conditioning. Safes in rooms but no coffee makers ! [Details]

The benefits of staying in Block 1, the ocean view and in-room internet (that must constantly be re-activated), are reduced by the high level of noise coming from the adjoining activity area. The room itself, while shabby, was clean with a very comfortable bed. Hard to control the air conditioning - too cold.

Grounds were lovely. Beach is sandy.

Food was a major disappointment. Lots of fried food, and the rest was either watery or overcooked. Unpredictable offerings of staples from day-to-day, such as margarine, jam or peanut butter. Specialty restaurants marginally better.

Evening entertainment was high quality for content and costumes, but was so loud, even with earplugs (over 90 db), that we were unable to attend after the second night. [Details]

We have been staying at the Decameron for years. People are excellent, and always happy to see you. Service is great, amenities are plentiful, you can always find a seat at the pool or beach. Lots of activities if you choose. Just a short walk or taxi to Bucerias. We highly recommend this resort. [Details]

We have stayed at this resort quite a few times and this time was the same ambience and vacation experience. We were here for two weeks and glad of it. The staff are so welcoming and polite and anticipate your every need. In September and October it is not busy, which adds to our enjoyment! The water sports aren't available at this time which might be an issue for the more adventurous. They are still recovering from Covid but the staff are truly amazing here. [Details]

All in all my first response was I'm not staying here! Then we had no choice, we decided to make the best of it! Turned out ok! [Details]

Been here over 15 times. Rooms nothing fancy but the only time we are in them is to sleep. Food isn't 5 star but there is always a good variety for everyone. Big complex so people are spread out over the 5 pools. Fantastic beach to walk on. Staff very helpful and friendly. Close to all kinds of shopping. [Details]

Food was not good for Canada taste Came to Mexico for the great staff and weather not to eat Mexicano food could go to a restaurant here for that. [Details]

The hotel was great very clean and friendly staff. It was small enough that it was very easy to get around and yet very very quiet. The nightly shows were very professional . Our only disappointment was with the city tour it was not a city tour but a sales pitch for expensive jewellery and tequila , our guide left 2elderly ladies behind that had trouble keeping up and left the tour Before we arrived back at the hotel [Details]

We had a fabulous time despite the threat of the covid19 virus. The hotel is clean and the food is good. The entertainment team are extraordinary and shows are the best I have seen at any resort in Mexico. We will be back! [Details]

First time at this resort and we were pleasantly surprised! Clean rooms and the entire resort was well maintained! Awesome staff, great entertainment and we LOVED there were mainly Canadians here! [Details]

the property is spacious, beautiful, and well maintained, thanks to hard work by the staff. they are courteous and helpful. food was very good--we enjoyed choosing different restaurants for supper each night. swimming pools are lovely, and iguanas provide entertainment! [Details]

Overall the resort was not what we expected. The grounds and the exterior of the building are well maintained and look very nice. The room and bathroom were not very nice, they are very much in need of an upgrade. There are no shelves, hooks or anyplace to put your clothes, etc you either have to put them on the toilet tank or on the floor. The sink is separate from the bathroom and the area around the sink is way too small to put your shaving kit and other toiletries. The doors on the sink cupboard were also ready to fall off. The bedroom area is large enough but again the is nowhere to put your suitcases other than on the floor. We used a plastic table off the balcony for one siutcase and balanced the other one on top of a chair. The tv took up the majority of the top of the dresser so again no place to put anything. The room was also in need of new paint. [Details]

This is a great place to stay! It is our second time going there and it was just as great as the first time. The staff are friendly and helpful. Everything was clean. There was a great variety of food. We enjoyed the boogie boards, volleyball, pools and ocean. It also has the added feature of pottery painting (for a cost, of course). [Details]

This was a very average hotel. The beach location was absolutely fabulous, but the hotel itself left us feeling "meh". We asked for face clothes upon arrival, as our room did not have any, and none were ever provided. The housekeeping left much to be desired as we often did not have towels replaced (solely taken away) and did not have water bottles replaced daily. The food was okay. It was mostly bland, however that staff was fabulous! Always friendly! While we enjoyed our getaway as a whole, we will not be heading back to this property. [Details]

We enjoy this resort very much.We have been going to this resort from December 2001. [Details]

Our third time at this hotel, We love it here, the staff are absolutely top notch.
Any complaints I have are minor inconveniences. I would definitely stay here again. [Details]

We have stayed here many times and always enjoy our visits.
I have noticed a need for supervision at the buffets-people are eating from buffets, using their hands and generally not practicing good hygiene. Hand sanitizers would help [Details]