Krystal Grand Nuevo Vallarta

Beautiful area with amazing walks outside of resort, short walk to beautiful Bucserias, pools were lovely, staff was great, we had a lovely room BUT & a BIG BUT u had to get up at 7am every morning to book a reservation for a restaurant for the next day - by 730am there likely was none available. The buffet was great for breakfast & lunch ( & snack areas good for lunch) but very disappointing for dinner. This alone is enough for us never to go back.
Entertainment very poor compared to other resorts, no food available after 10pm, very limited bars in the evening. [Details]

Awesome pool and beach. Food and drinks were so-so. Buffet had more than enough good food to eat well. But the a la cart restaurants were not good. Meat and veggies overcooked and oversalted.
Drinks were too sweet. For example, strawberry Margaritas made with strawberry syrup, not fresh or frozen strawberries. Lime margaritas had lots of added sugar, unless you directed the bartender to make them less sweet.
We booked because we were told the resort was non-smoking. But, when we arrived, we found that there were smoking areas on site. The only nightclub was one of the smoking allowed areas. Too bad, because it would have been fun to party in the rooftop nightclub. Too much smoke for an asthma sufferer. The most disappointing part was that the hotel manager refused (yes, actually refused, and we have it in writing) to enforce the non-smoking rules in and around the pools. She actually said she would not enforce the rules! [Details]

We enjoyed our stay here even with the challenge of finding beach and pool chairs. We only saved if we intended to sit in the chairs majority of the time. Shade is precious and to see shaded chairs vacant all day annoying. All staff were wonderful. Felt sorry for the bartenders in the sports bar and sky bar and both places rather dull. A loud blaring music does not equal excitement. Lobby poorly planned with no nice seating area. [Details]

Spent 2weeks there and was disappointed.we were told the food was fantastic well it was terrible in the buffet the service was so bad! They would clean the table have you sit down then would not return with silverware and take your drink order. They really cater to the Mexican people vacationing there. Have to wake up at4:00in the morning if you want to get a chair around the pool. We arrive to our room and we have no fridge door does not lock didn't come with fridge for three days and fix door in four days.around pool area was not bad for cleanness but walking to your room the hallways were very dirty with food tray's sitting there for three days and hair and garage in the hallways. They have a bar in the lobby but no chairs and tables to sit at in evening to hav a drink nothing going on in the evening very boring. The best thing was a coffee bar. Great to relax in the morning. They have 24hours room service one day it was good and the next everything was ice cold and tasted like it sat overnight. All in all would not go back or recommend it to any of our friends! [Details]

We really enjoyed our stay at Krystal Grand! Was a very relaxing week. We booked the King Swim out because we couldn't get King Ocean view. We didn't realize till we got there it came with ALTITUDE CLUB!! What a bonus! Came with extra bonus perks that we loved!! Our friends weren't so lucky, lol This is definitely the way to go at this resort! Premium booze, great snacks, housecoats & slippers. Our room was clean & perfect, Staff was excellent. [Details]

I'd stay here again for sure , great location, great staff . Not a party resort though but Bucerías is 140 pesos away [Details]

this resort was absolutely beautiful and has a lot to offer. i would absolutely stay here again. there were some issues tho. the employees were not friendly unless they received tips from us. of course we were tipping anyway but they should not be acting like that. also the internet connection here was awful. it sometimes didn't connect in our own room and barely worked outside anywhere. [Details]

I've been to PVR and Nuevo a few times. This was the worst hotel I've been to. Very, very dirty. The room smelled. There was gum on the bathroom floor. Cleaner rarely came by (twice in 7 days). We had to go search out water and towels as we weren't supplied much for the room and not restocked.Bugs in the room. Still not sure if they were bed bugs or not. Dishes left in hallway and never picked up (4 days and counting as we left). Pools were slimey and gritty. Buffet was ok, but don't go to their Asian themed restaurant…def not worth it. The only good part was the staff. Most were very good. [Details]

Overall good . Except for the crappy room given to us for the first two days we were there.
My girlfriend and I specifically asked for two beds in the room We were given a tiny room with one bed - this room would be good for one person but it was way too small for two people. It was difficult to maneuver around our luggage. I immediately went back to the front desk to tell the person that it wasn't what we asked for and he said he couldn't do anything about changing the room for four more days because they were booked up. After complaining twice a day they gave us a bigger room w two beds on our third day. I wasn't demanding ocean view jr suite- just a room w two beds. So, that was annoying
There are tons of kids but there is a smaller adult only pool which was good [Details]

In comparison to other Krystal hotels it was below standards. Wifi only works in public places, clean towels were not changed in room, food in Japanese restaurant was more Chinese and not that great, and for a quick lunch they only ever had one person working so line-ups were long. What was fantastic was the coffee shop. Management does not allow the bars to have tip jars - so crazy as the good employees will leave as soon as they can get new jobs! Activities were okay but who plays Bingo at 9:30 pm? [Details]

I stayed at the Krystal Grand for a week. There's a couple of things that need improvement at this hotel. 1. They do not offer any sort of room service for anything let alone water. They did not properly restock our fridge everyday. We called down for water and the front desk lady said “the bar is closed”. 2. No buses pick you up from the hotel for excursions so you will need to take a cab. - this actually ruined one day for us as the hotel staff told the cab driver where we needed to go and they dropped us off at the wrong pick up point and we had to go to a different hotel in the area to get a cab driver to pick us up and drop us back at the hotel. This experience was very frustrating as no one from my group had service on their phones. The hotel did not offer any sort of compensation for this inconvenience. 3. If you are looking for any sort of night life this hotel is not it - no “disco” which is what was in the description in fact the only 1 bar stayed open till 1:00am. 4. NO WIFI. Nobody from our group got wifi in our rooms or anywhere around the resort. We ended up paying 15$ a day to get service due to this issue.
Lastly, I do feel like this hotel was very much a “locals” hotel as not many people spoke English. Just a heads up if you are looking to go to Kyrstal Grand. [Details]

I usually don't write reviews, but this hotel needs one. On arrival it took so long to get registered (about an hour). The hotel itself is ok but the entertainment was lacking should I say the least. Our room was good, needs a shelf in the shower for your stuff, needs somewhere to hang things towels, wet suites etc. There is nowhere to get together to socialize in the evening (we were a group of 9). They have a lobby bar with about 5 chairs overlooking the pool area, there are also about 6 cushion waiting chairs. When we were coming down for supper there was nowhere for us to meet up and wait for each other, we had to stand in a walkway and wait while others that were still in their wet swimwear walked by us. The food and drinks were good, and the staff were amazing. This hotel has a big building on the right side of the hotel that was a waste of space, the 10 days we were on holidays there was nothing going on at the hotel. We spoke to a couple of the staff, and they said go up to the sky bar. It was nice up there but sat about 20 so needless to say a group of 9 couldn't get seats. If you're not out before 7:30 you won't get a chair. The adult pool has about 16 chairs. The bar pool is a family pool so if your relaxing reading a book be aware you may get splashed or hit by a water gun. The entertainment crew would rate 3-10 not much recruiting or letting people know what is happening out at the pool. One morning we were going out to get chairs at the beach and the pool guy was "cleaning" the pool, he proceeded to stand on the pool bar with his net and cleaned off the pool bar table pulling 30ish half empty drinks that were left out there from the day before all into the pool then scooped up all the cups. We did not go in that pool again. If you already booked this resort, you will enjoy it but will probably like us and others we talked to will not go back. We go a couple times a year and this is the first resort we had nothing to do in the evenings at it. [Details]

A large, busy resort with two large, nice pools situated on the ocean. The hotel was clean and in good repair and the staff pleasant and courteous. All rooms have beachfront views. [Details]

This is a beautiful resort with great food and wonderful attentive staff. When we arrived we were surprised that we got and entire suite. It was so clean and our fridge was stocked with water, beer and pop each day. Would highly recommend this resort !!! Thank you to all the staff Ulises, Gilberts Jorge, Maggy, Sarahi, Cecilia, Lizzy Adrian, and Enrique [Details]

Very nice hotel, restaurants and pools. The view of the ocean, sunsets and sunrise were incredible. The hotel was clean and included a stocked fridge in the room with drinks at no extra charge. Only drawback was the coffee shop did not have ice to make iced coffee most days until around noon. Taxi service available with no waiting. Would recommend this hotel to stay in. [Details]

My family of 4 stayed at this resort, and although it looks like it would've been an amazing fun place to be, we were disappointed by the lack of things to do/see. There was little to no entertainment during the day or at night. And what there was, catered more to the locals spoken only in Spanish. We could only sit around from one setting to the next. There wasn't even really any music to help you enjoy that vacation mood. The food was good, but selection was limited, especially for young children. The resort was nicely designed and very very clean! The rooms were fairly large and nicer than I expected. [Details]

We rate this hotel at a weak 7.
Our bathroom had the creakiest toilet seat, the entire faucet wobbled when we used it & was afraid it would pull right out, the mini fridge was not stocked every second day so we had to call the desk each time. Not enough room towels ever & had to ask for them. The coffee was not replaced daily & had to ask also.
The daily room clean was very rushed & lots missed.
The buffet was very small for the size of the resort. The best food was at the Grill ala carte. One day at the snack bar I witnessed a worker dumping a tray of cheese sauce in a pot to be heated. She didn't have anything to scrape the pan so she used her bare hand as a spatula, I almost threw up.
The nice part of the hotel is the heated family pool.
If you aren't going down by 7 am to save chairs you may not get one.
The resort allows smoking everywhere outside & its sickening. Most resorts have a designated area .
Very disappointed & its apparent the managers are not doing their job.
We will not return. [Details]

We just returned from the Krystal Grand on April 5, 2022. Overall staff were very friendly and hotel was clean. Our room was a swim-up which we really enjoyed. The pool outside our room was very clean. Buffet is small but always a variety of options so no problem finding something we liked to eat. Food was good at the Ala carte restaurants and servers were very friendly. Activities during the day looked fun. We like to try new hotels all the time so that's the only reason we probably wouldn't return. I would recommend this hotel though, without hesitation. It's a 4 star for sure. [Details]

Very few of the staff spoke English and I felt like a burden each time I ordered a meal or asked a question. Even the front desk was irritated all the time. [Details]

I was very skeptic because of the Google reviews but the second we stepped into Krystal Grand I totally loved it. Customer service was great, loved the food and the room was comfortable and clean [Details]

Resort is gorgeous, pools clean beach area clean and well maintained.
the food is delicious , did not have a bad meal even once, the rooms are very nice beds very comfortable, lots of pillows to get a great night sleep.
View from our room was great 10th floor over looking the pools and ocean washed whales from our balcony,Resort in need of fine tuning repairs to hotel services EXAMPLE: hot water in showers phone in rooms and door keys and Tv service.Front Desk Staff could be more helpful. [Details]

Food was good, it's a nice hotel but no entertainment. [Details]

Our 10 days here was a great vacation. They work very hard to prevent the spread of Covid. Dining rooms, Lobbies, washrooms, and other public areas are constantly being cleaned. [Details]

Really nice view from the 10 floor (our room). Cleanliness room is fine but
bedding clothes are not good. Bathroom towels very old. Front desk & Reception's: furniture look dirty and old.
Staff is good [Details]

We were completely satisfied and very pleased with this resort. The grounds, pools and beach were pristine and beautiful. The food at the buffet & a la carte's were some of the best we've experienced at a resort. The pool side snack buffets had both hot and cold finger type foods which was great to snack on during the day. Another real treat was the deli and coffee shop (Coco Cafe) which had great lattes and cappuccinos and again the staff was excellent. The Sky Bar was a great place to view some beautiful sunsets. All of the resort staff were very professional and quick to respond to any requests. We always enjoy our walks into Bucerias, and this resort is very close so only takes 20 - 30 minutes. We would definitely return to to the Reflect Krystal Grand Nuevo Vallarta. [Details]

This hotel is very nice in general. We enjoyed the new building on the 6th floor (out of 10 floors). They first tried to put us in the old building in a very dark room with no view - despite our having paid for an upgraded room. Locks on front door and balcony were both broken, chairs on balcony had no seats and there was sand on the floor. However, once ensconced in the new building we were happy but to save the extra $1000 cost we had to participate in a time share sales session which was not fun. At an extra $1100 one could probably have stayed at Dreams or Secrets. Having said all this, this hotel is very nice. The three pools are great (huge infinity pool looking onto the beach and the beach is comfortable (lots of beds but could use more palapas). Our only criticism of the beach is the hotel does not rope off the swim area from boats so seados were sometimes coming into the swim area going fast with thoughtless drivers - eventually someone is going to get hurt. The food was very good (perhaps the best food we have ever had in our 10 or so stays in all inclusive spots to Mexico) and one does not have to make reservations for dinner in the four specialized restaurants - wonderful! The staff were all very friendly and helpful and the room in the new building was a good size, was clean and well maintained. The evening entertainment is good, but it is on a very small stage with poor seating (difficult to see). We felt sorry for the entertainers but they did their best with what they had. Overall, we were very pleased with this 12 day stay and would go back again. [Details]

Our two week stay at Reflect Krystal was excellent. The staff- Alesia- front desk, Alberto and Fabiosa- pool bar servers, Carlos, Erick and Arturo- bartenders, Abraham and Joaquin- entertainment team, Fernanda, Alexandro, Victor and Ramon- buffet servers and Martin- Tapanaka chef- just to name a few outstanding ones- all went above and beyond. Their customer service skills are second to none and definitely made our experience excellent.
The food at the buffet was good to great depending on time of day. The a la carte restaurants were all very good. I would definitely recommend The Grill and the cooking experience at the Japanese restaurant. Risotto was OK but service was bad the night we were there. Mordero was also very good.
Entertainment team did good job of offering a wide variety of things to do. Only comment would be is don't have kids as part of adult shows so shows start on time and those who don't want to watch kids can enjoy show as planned.
The pools were excellent especially the heated adult pool. Staff need to enforce chair reservation policies as timeshare people save chairs but don't show up until noon or later to use- remove unattended stuff after an hour because there aren't enough chairs.
Hotel itself was good and staff were very eager to help with any issues. Beds and pillows were comfortable.
Although website mentioned sports bar it was under renovation while we there so website should have been updated.
Skybar offers some great views and is a quiet place for an evening drink.
Hotel location is great for walk into Bucerias either on sidewalk path or along beach.
Was able to see some whales and dolphins from room, beach and buffet location! [Details]

For the price we payed it was really good. Clean rooms good food and polite staff. Would stay here again although if they didn't have so many events at the resort for companies it would have made my experience better [Details]

On the positive side the pool and grounds were beautiful; staff generally friendly . They had limited activities inc yoga , pool exercise class . However they definitely need more umbrellas. Biggest issue was food ! Buffet was ok; poolside snacks were terrible . Not once in our 7 day trip could I get salsa, guacamole and chips which are usually staples. You also never knew what restaurants were going to be open . Finally they started bringing the daily sheet to our room and we realized that their one restaurant rotates it's menu: Grill , Italian, Mexican nights. Sadly the Asian restaurant which looked like it had good menu never opened . So food choices quite limited which was biggest issue . [Details]

Disappointing Vacation-Krystal Resort, PV, Mexico

My spouse and I booked a two-week vacation to this resort.
I upgraded our booking to a deluxe ocean view and looked forward to a two-week all-inclusive vacation at the Krystal Resort, PV.
Upon arrival, we were sent to the new tower. After spending a sleepless first night (continuous noise from adjoining paper-thin walled rooms and hallway), cold water in shower, no furniture on balcony, no coffee pot, no dressers, etc...I contacted a West Jet team member. After consultation, the next day I was offered, by a front desk staff person, a room in the old building and as it was the only option given, I accepted it. Old, mouldy, cracked bathroom fixtures, disintegrating balcony railings, main door broken handles, etc. This was not at all what I expected!
The two buffets and two reservation-only restaurants offered sub-par food. The outdoor buffet had birds flying and landing in the food every day. Mystery meats and seafoods, no bacon...servers piled dirty dishes throughout the restaurants.
Several days after arrival, I woke up with a fever, sore throat and swollen glands. I went to the Krystal front desk for assistance in obtaining medical care. As I waited in line for ten or more minutes, I became increasingly ill and moved to the front, asking for help. A staff person told me to wait and when I asked again, she phoned a nearby clinic. She handed me the phone and the nurse only spoke Spanish (which I do not). Finally, a doctor's visit to my room was arranged. After receiving excellent care and medication, I recovered within a few days. At no time did the Krystal staff contact me to ensure that I was recovering or whether I needed anything.
My spouse and I spent most of our time on the beach and at the pools. The independent vendors that sell their fares on the beach constantly interrupted beach-goers.
Theme nights and entertainment are advertised on a large display board at the main entrance of the Krystal Resort. There was no entertainment during the two weeks we were there! [Details]