Riviera Nayarit

We had been here 2 years ago and had enjoyed ourselves so we returned this year. Things were as beautiful as ever. Check in was smooth and we were put in a beautiful Oceanview room. There was a bottle of sparkling wine waiting for us as well. Our weather was perfect. The food in the a'la carte restaurants was all delicious but did feel more rushed than we would have preferred. The buffet always had something that would appeal to most. The new Riu app which let you see the menus in advance was great. It also let you do many other things about room supplies or concerns. The Covid procedure was not a quick endeavor but it was easy with them doing it right in-house. There seemed to be lots of chairs and the lineups for drinks always moved quickly. Shows were all well done. Loved the games at night could do a night of this!!

Staff was friendly most of the time, but once you get there you have no idea where is everything, so you'll need to figure it out through the app. Food was ok, there were 5 restaurants with 80% the same food. Nice walking area. Also, if you coming to any RIU, with your braclet you can go to other RIU(Vallarta and Palace)- walk along the beach and check out their lunch and accommodations. Now to negative sides and why I'm not coming back. We stayed in 2 diffeent rooms . Had to move from first one because on the 3rd day, we woke up at 6am coz our next door neighbor was lodly coughing and talking to his multiple friends saying that he has COVID. When we went to reception and let them know, they didnt care and we almoust had to fight to get different room, which took them half of day to make happen. First and second room had mold and didn't feel clean. Second room had blowdryer covered with mold, shower head had mold, and some parts of door frames, its was disgusting. And that's the room they were preparing half of the day... Our documents were is safe, which was in bathroom area, and in 3 days they warped and punched numbers became rusty, orangy looking... so what do you know?! Safe had holes in the bottom, but it was covered with piece of material, so we didnt see it. I can't believe it. Also to note, if room has mold, you can only imagine how A/C coil looks and what kind of air you breath. If your health important to you, avoid this place at all cost! Hope this helps some of you.

This is a beautiful resort with great food and wonderful attentive staff. When we arrived we were surprised that we got and entire suite. It was so clean and our fridge was stocked with water, beer and pop each day. Would highly recommend this resort !!! Thank you to all the staff Ulises, Gilberts Jorge, Maggy, Sarahi, Cecilia, Lizzy Adrian, and Enrique

Everyone very friendly, Beautiful setting, set in a large bay. We had an ocean front room which was fabulous. Very comfortable king bed with nice linens and extra pillows. The shower was amazing, with nice amenities. Housekeeping was excellent, and room was done promptly. The two pools were great, we swam in the quiet one and watched the many activities in the main pool. The activity staff does an amazing job offering an array of activities for all. Nightly shows were very good. A kids program is offered and there is a great play area for them.

Our stay was absolutely the best. We did have a bit of trouble at check in while trying to add an additional person to our room. This was related to communication issues, but was resolved. Otherwise, we loved our room.it was very large & 5 of us and a baby fit in it perfectly. The Concierge worker Miguel was absolutely the best. He clearly cares about the well being of all guests. And Mary at the Pergala restaurant was a gem too.

Employees were extremely helpful, seemingly couldn't do enough to make our stay memorable. The food was very good, lots of choice and no need to pre-book any of the restaurants. Always a waiter ready to take your drink order. No need to get up early to get a lounge chair or umbrella for the day as there were always lots available any time of day. Entertainment could be improved upon. Beach was very stony and not good for swimmers, but good for surfers. Very enjoyable and would recommend.

Amazing from arrival to departure. Excellent food, excellent service. Room was spacious. Whole resort was kept spotlessly clean.

There have been four ladies going to this location for 24 years. The name of the resort has changed over the years and is now the Hard Rock which is the best resort we go to. We have not found any better staff than those at the Hard Rock. They are friendly, professional and go out of their way to make your stay amazing. The beach party at the pool is out of this world fun. The only negative point I can make is the wines which are not good. You can get upgraded wines however these cost you. This is the same for the better items on the menu. When you are paying thousands of dollars to stay at an all inclusive, not sure I should be paying extra to eat and drink the better wines and/or food. Other than this everything else is super.

ROYAL suites is the most welcoming resort. From the minute you arrive they treat you like family and welcome you home. You will fall in love with the beauty, atmosphere and the people who will become your family for life. Omar ( butler ) who makes your reservations, plans your trips off the resort and makes sure you day is going perfectly. He brings you cool towels, food samples, and sunscreen. He is a very loving, caring, funny man and a pleasure to deal with. Ivan by the pool has an amazing attitude of " Why Not". He won our hearts instantly and named us Momma and Papa. He made sure our hands were never empty and always surprised us.while sharing his knowledge of Mexican gatoraide or upset tummies. Ivan was loved by all and extremely attentive. Carlos the bartender was amazing at surprising us and sharing his skills. Ivan from the Punta Mita Restaurant became family instantly with his welcoming caring, polite, loving attention. We enjoyed his company so much we would end our day with desert and a night cap learning about his family, knowledge of the history and culture . This was our first trip to Royal Suites but we will return yearly because of these 4 men who are now family.on top of all this there are nightly shows, markets, a beautiful ocean and water entertainment.

We stayed here for a week. Decent motel. Food and drinks are not great. Rooms have a problem with smelling musty and also have strong sewer smells at times.