Riviera Nayarit

This was our 3rd visit to this resort and we enjoyed every minute of our stay. As always, the food (at the buffet) was both plentiful and varied. We also had excellent meals at the Mexican restaurant. The hotel staff is extremely friendly and accommodating, whether at the front desk, the restaurants/lounges, or the pool. The beach is also relatively private and very safe, even for solo female walkers. Without doubt, we will return to this resort.

Totally perfect vacation - from the first day to the last!

The Riu Jalisco was an excellent hotel overall. The food was excellent, grounds pristine, service really really good..the only issue I would say is that the bathroom doors were a bit broken and didn't close in the lobby upstairs and the beach bathroom.as well. This is an easy fix. The rooms were super clean as well as the entire resort. I would definitely recommend this resort. Excellent value for the $$.

We travelled just before Canadian guidelines to not travel due to Corona virus. It was not a stress free trip because of this. Staff were always positive but management clearly should have had better communication with guests as the week progressed and changes were made at the resort due to the virus. This would have actually been more reassuring to vacationers. Amazing location, food was good, not always great likely due to the start of availability issues and less people at the resort. We got upgraded last two nights to Family selection and I would certainly recommend it even though we had a great room in building two originally. room 2003. Ground level and nice view from open air area out front door. Family selection room 4005 was nice and big and both our kids had their own bed which was nice but noisy late at night due to music at outside disco (happening outdoors due to virus maybe?). Resort was busy Sat due to log weekend and it had good energy as week went on less so due to virus, no fault of resort. Always chairs available because of that was a bonus. Nest restaurant could use more variety in its evening menu. Some food could have had better flavours, also Covid may have been a factor ie-shrimp were delicious but sauce tasted like Mcdonalds bbq sauce- plain w butter would have let the shrimp shine. Tuna wraps were delicious. All three of the weddings we saw looked very well done.

mostly good some issues western night all meats were cold flavor was good but cold ,entertainment was poor, carlos the waiter on the beach was best, beach was good food was better on the beach then in buffet everything very clean lots of room to lounge in the evenings shows in ampatheatre not very good bar-b-que night was good as well as mexican fiesta night

Our stay was absolutely the best. We did have a bit of trouble at check in while trying to add an additional person to our room. This was related to communication issues, but was resolved. Otherwise, we loved our room.it was very large & 5 of us and a baby fit in it perfectly. The Concierge worker Miguel was absolutely the best. He clearly cares about the well being of all guests. And Mary at the Pergala restaurant was a gem too.

Overall a great experience. However the hotel does not have that Mexican atmosphere I was looking for. Lacking colour and felt very sterile. No gardens or trees...no space for them either. Pool is nice but shaded for most of the day. Food is good . There was a photo shoot and it was amazing how full the buffet suddenly became. Fancy drinks in fancy glasses. Not like that normally. Just for the pictures. Rooms clean but basic, again no colour. Nice balcony but needs a table. We brought the one that was inside to the balcony. Nice beach

Amazing from arrival to departure. Excellent food, excellent service. Room was spacious. Whole resort was kept spotlessly clean.

There have been four ladies going to this location for 24 years. The name of the resort has changed over the years and is now the Hard Rock which is the best resort we go to. We have not found any better staff than those at the Hard Rock. They are friendly, professional and go out of their way to make your stay amazing. The beach party at the pool is out of this world fun. The only negative point I can make is the wines which are not good. You can get upgraded wines however these cost you. This is the same for the better items on the menu. When you are paying thousands of dollars to stay at an all inclusive, not sure I should be paying extra to eat and drink the better wines and/or food. Other than this everything else is super.

ROYAL suites is the most welcoming resort. From the minute you arrive they treat you like family and welcome you home. You will fall in love with the beauty, atmosphere and the people who will become your family for life. Omar ( butler ) who makes your reservations, plans your trips off the resort and makes sure you day is going perfectly. He brings you cool towels, food samples, and sunscreen. He is a very loving, caring, funny man and a pleasure to deal with. Ivan by the pool has an amazing attitude of " Why Not". He won our hearts instantly and named us Momma and Papa. He made sure our hands were never empty and always surprised us.while sharing his knowledge of Mexican gatoraide or upset tummies. Ivan was loved by all and extremely attentive. Carlos the bartender was amazing at surprising us and sharing his skills. Ivan from the Punta Mita Restaurant became family instantly with his welcoming caring, polite, loving attention. We enjoyed his company so much we would end our day with desert and a night cap learning about his family, knowledge of the history and culture . This was our first trip to Royal Suites but we will return yearly because of these 4 men who are now family.on top of all this there are nightly shows, markets, a beautiful ocean and water entertainment.