Bahia Principe Grand Tulum

Food at buffet was not hot. Intolerably loud music at pool-especially after foam party on Sunday afternoon. Pool bar ran out of ingredients fairly regularly. [Details]

Overall we had a wonderful experience, it had everything we needed for a week, and we would go back. The atmosphere is family friendly and laid-back, not a party scene. What follows is in-depth about our experience for those who like details. I have a few suggestions/complaints but they are very minor.
*Warm water, sandy, shallow areas, and lots of room on the beach
*It's a huge resort and I'm guessing not close to full, so there was room, food, service, towels, shows, transport, etc for everyone.
*The pools are very cold, much colder than the ocean. Hardly anyone was in them. This would be #2 on my improvement list.
*Drinks are generally good. Bartender skills/knowledge vary, but they are willing to take directions. They are not full strength at the all-inclusive price, but when you start drinking at 10 in the morning this is not a bad thing.
*There is a lot of variety at the buffet, and quality is always okay, occasionally a dish was very good. Labels for food were often missing, wrong, or in the wrong place. If I was to pick my #1 thing for the resort to improve this would be it. Very frustrating not to know what the food is or to have to ask all the time!
*Give yourself time to get around. The resort is big, and restaurants may be on the Coba side. There are various shuttles with different routes. A few maps exist with route names/numbers, but don't expect the shuttles to have those names/numbers on them. Ask the drivers.
*A la carte restaurants -keep your expectations low: Teppanyaki Japanese, Hindu Thali, and Le Gourmet were good. Tequila Mexican wasn't much different from the buffet Mexican. Maybe it's regional differences, but I enjoy the Mexican restaurants at home, and what I had at the Cancun airport, much more than the resort.
*Housekeeping cleanliness was good enough, but we had to ask specifically for some basic things like refilling as the tissue box, doors were not wiped, floors not wiped, and sheets were strangely not covering the foot of the bed.
*Some quirks like bathroom light sensors positioned so that they turn off either very quickly (room) or while you're still standing at a pew (lobby); many unlabelled light switches.
*Our bathroom was not a room, just slightly separated from the sleeping area. Toilet has its own stall, but the door is glass, and not quite mirrored enough. Ask questions about your room if you're not intimate with your roommates.
*The environment feels safe, but use the in-room safe, keep valuables secure, and don't flash wads of cash like a woman in front of me at the pool bar line up with a thick stack of USD.
*Shows: We enjoyed the Black Bird Beatles musical, and each of us liked at least parts of the Origen show. The Fiesta Mexicana was a pleasant surprise if you get into the spirit of it. Be prepared for limited food options and long lines. If you are a vegetarian or have other dietary requirements, it might be a plan to eat at the buffet before you go.
*Activities: we joined the bike tour a couple of times, with different leaders and it was a different experience. A nice way to get out and around. There seems to be a good variety of things to do but we didn't try anything else.
*Staff were almost all lovely and keen. Of course there are always a couple of people who are more bored or dialing it in. Knowing a few words of Spanish helps a lot. Most staff spoke and understood enough English, but sometimes it required talking to someone else. Some strange behaviours like asking us twice whether we wanted coffee but not actually bringing it.
*The BP app for information and registration is clunky and incomplete. For example, we registered for our shows, and it showed the location for some but not all. This would be my #3 area for improvement: an orientation, guidebook, information, communication, labels, signage, etc.
*The alignment between the resort and the tour agency and the transportation company was not very good. The resort could do more to provide information about available resources on site.
*People were generally well behaved, but there are those who smoke in crowds and lines, don't wash their hands after going to the bathroom, hold up their phones for long periods during shows, go ahead of others who have been waiting to take spots on the shuttles, think that we all want to listen to their music on the beach, etc. The resort could help by establishing, communicating, and gently enforcing norms.
*I had been to the BP Grand Akumal several years ago so I knew what to expect. If you just reduce your expectations a tiny bit you will have lots of room to be pleasantly surprised. I would call this 4 star by most standards, not 5.
*We had both been to the area before and were looking for a recharge so we didn't feel a need to leave the resort. There are some shops if you want souvenirs, and they seemed to be of good quality, but expect tourist prices. [Details]

We stayed at Grand Tulum from October 19-26th. During this time we met so many amazing people but the staff by far were absolutely outstanding!

The entertainment team, mainly Jesus, Gretal, Axel, Benny, Brandon, Omar, and Eduardo really put in the effort to get to know us and we loved participating in activities with them!

Our kids absolutely loved the kids club staff! Specifically Daniel and Emma! They loved acting out performances with them and we found it so special too!

The level of care that these people put into their jobs is absolutely amazing. Highly recommend you talk to these people on your vacation because getting to know them will make your stay much more personal and amazing!

The bartenders also try very hard to get to know people and remember heir drinks not to mention they make amazing drinks at this resort!

The food is also excellent! A ton of choices at the buffet,

We had a beautiful time can't wait to do it again! [Details]

We got our monies worth for mid June, I think. Bus ride to resort from airport and back is long. It's a family place with great entertainment staff and numerous pools. Most staff are pleasant and helpful. Renovated rooms are nice. Buffet is American with little mexican food choice. It was near impossible to reserve restaurants but only the Mexican restaurant was better than the buffet. Drinks are too sweet and no trace of alcohol. Seaweed and rock took over the beach so there's no going into the water there. No beach. Done it, moving on. [Details]

The hotel was not the best. We stayed at the tulum resort and the wind noise was terrible coming in from the doors out to the balcony. The biggest issue that I have is that we are members of the privilege club and i was not able to use it cause we booked online with a agent, and I can only use the benefits from May to Dec, which was never disclosed to us. . The club is a absolute joke and want all the money back I paid. Being a member didn't feel like we were treated like members. I would like to be contacted in regards to the members club. We had booked a trip in 2020 for my wife's 40th and was cancelled due to covid. We paid in full. Due to the fact that we couldn't come down getting the money back took over a year to get. The members club is a buyer beware. [Details]

The rooms were pristine all newly renovated in tile in shades of creams and white. The grounds were breath taking - beautiful. The pool decks were so stunning! The food was good. There were still covid restrictions in place - so the self serve ice cream and drink machines were closed- which was a bit of an inconvenience. But expect that will change as restrictions lift. The people were very helpful. Especially our BD experience rep. Antonio, he set us up on some unreal excursions and went out of his way to be helpful. Highly recommend! This was our 2nd visit here- and it won't be our last! [Details]

Isolated hotel in the middle of nowhere, so if you are planning to explore the city or other places then you need to pay for extremely expensive tours, a rental car, or taxis. Be prepared to negotiate for everything as prices can based on your skills.

There was a promise for credit up to $1,650 to be used in activities but that credit was not honored. Very expensive to do any activities beyond swimming and eating. Crazy prices with artificial discounts.

I went for a few minutes to swim and when I came out all my stuff including my slippers were stolen. Do not leave your things unattended or be ready to lose them. Keep your eyes on your belongings all the time.

They sprayed some chemicals for the plants or the mosquitoes without any warnings. I did not appreciate inhaling the fumes while walking.

They have an APP that they want you to use. Be aware the APP has access to your private info including pictures and videos. [Details]

The hotel was comfortable. The shower had good water pressure, and the ac worked well. Sadly we had two twin beds put together side by side. As a couple we ended up sharing one twin bed for the week which was a bit cramped. I asked at the front desk if they would get us a room with one queen and was told no promises but to come back to the front desk at 13:00 to see if anyone had checked out. We didn't want to have to leave the beach at the other end of the resort to check this out so we left it. A better system for accommodating such requests would be beneficial. Staff should be able to assess who is checking out and accommodate requests accordingly I felt. We had a water leak over our toilet one afternoon but it was fixed quickly with no concerns. The food was great! 10/10 meal at the brazilian restaurant, 8/10 at the tepanyakki yakki (our grill room was stifling hot!) The italian restaurant tried hard but missed the mark and none of us enjoyed our meal.Hand sanitizers all over the resort and at the entry to the buffet was much appreciated! Shows were fun and we went to most. The beach was lovely. A bit rocky in spots. Lots of fish so bring your own snorkel if you have. We liked the resort and would recommend it to friends and family. [Details]

I don't know if my review will even be able to capture the amazing experience you will receive here.

The hotel grounds are massive. There was so much to explore that I'm sure I didn't see half of it. But it was absolutely stunning, beautiful view, steps from the beach. There was something for everyone there.

The staff where the hardest working people I have ever seen. They worked hard to make sure everything was perfect. They always greeted with a smile. The ground keepers worked hard to make sure there was nothing out of place and the hotel looked pristine everyday.

Will definitely be back! [Details]

Housekeeping was awful even though I did tip every day. Food was okay. Al a cartes were disappointing. I wouldn't recommend this to any of my friends or family members. [Details]

Our stay was very nice clean resort great beds
Good maid service
At buffet Food was average cooking meat needs improvement
We did not eat at the alacarte restaurants only Japanese mikado good but would have liked more veg but fun meal staff and show great
Nightly shows not bad
Beach great friendly service
Gym very nice but needs more treadmills
We have been to this resorts 4 times in the early 2000's
Seen a lot of improvement will probably go back again
The bus ride from airport is about 1 1/2. Hrs
Very quiet didn't here any noise around rooms
As you walk out of hotel you have to carry cases down 2 shot sets stairs no ramp from top which would have been easier
With cases being heavy [Details]

This hotel is a beautiful spot in the Riviera Maya area of Mexico. The pool and beach area are great places to soak up the sun. The pool temperature is a bit cool for me but the ocean was a short walk away and a refreshing temperature. [Details]

The hotel was clean, spacious, active, and beautiful. The staff were friendly, kind, spoke and understood many different languages. Some of the guests had issues with reading signs about disposing toilet paper into the garbage and not the toilets. Inevitably the toilets would over flow. The staff were quick at cleaning up the issue. There is lots of space for everyone and not feel crowded. They have a bus system to get around from the adjoining resorts and within the resorts. It was easy. The food was plentiful and really good. The A la Carte restaurants booked up quickly, so we didn't get to experience anything other than the buffets. The beach was nice, a bit rocky, and lots of fish to see when snorkeling. Lots of shade everywhere. You could pick a new spot or activity every day and not get bored. Lots of small critters to watch on the grounds. Internet was limited in your room to 15 mins per day per email account. The distance from the airport was long but worth it. As a Travel Agent, I would highly recommend this resort to anyone. [Details]

We spent 7 nights at the GBP resort for our 20th anniversary. Lovely location in which they put a huge amount of energy keeping the grounds up. Room was immaculate and we felt very safe. We forgot to lock our safe one day and security locked up our room until our return so that no one would be able to enter. What really makes this place great are the warm friendly employees who work tirelessly trying to serve the guests. From the buffet servers, cooks and al a carte staff - we were treated like royalty. Buffet had a large selection with many options to suit any palate. Activities at the pool were great with an enthusiastic team that kept everyone laughing and having fun. [Details]

Excellent. Beach was spotless, and service excellent. [Details]

We had a great time. [Details]

First of all I have read a lot of reviews and there were negative ones. My wife and myself found out not to believe everything you read. our week at the Grand Bahia Principe Tulum was a very positive experience. The rooms were clean the pools were beautiful the food awesome the staff were always friendly. There were raccoons,iguanas,and other critters to see. It was very relaxing to sit back at the pool or beach and relax.Or just go for a walk . We went on a few tours and there was lots to see. the ruins were fairly close to the resort. we are already making plans to go back to this resort because there is so much to see and do.This experience was a perfect getaway for me and my lovely wife. PS about the internet and wi-fi the way i look at it you have to go to the main lobby for free wi-fi you can pay extra to have it in your room. But Really your going on a holiday to get away from internet and phones. You don't need it. [Details]

Very nice resort with all the amenities you need or could anticipate needing. Grounds are beautifully kept, the food is great ( just stick to local specialties to really get the full effect and quality) The beach is great and you can see tons of fish in the sea without needing a snorkling mask ( although many had) The pelicans diving for their food provides quite the show when at the beach. The animation team is always on and knows to engage those who are willing or to leave the ones needing some peace to themselves. All in all this was a lovely resort and we had a memorable and quality time. [Details]

Pretty good overall. Large resort but plentiful carts to zip around in. So much seaweed! Unexpected. And quite rocky beach at the end we were at. Great people for the most part. [Details]

The grounds are beautiful and very well kept. I felt very safe there and there are lots of restaurants between all the resorts if you can get into them. We had to eat at the buffet every night. We tried to book as soon as we arrived and they were all full. Lots of people in the same situation and the rumour is club members get first dibs on booking and as many alacarte as they like so there is no room for anyone. So if you like the buffet then this is your place. I was pretty disappointed because they say 3 alacarte S are included in the booking. Service is very slow. One bartender at the pool bars and Buffet. Most employees seemed grumpy. Took an hour to check in. The kids club is good and so was the entertainment. I wouldn't go back. [Details]

Great hotel! Awesome staff, had an amazing time [Details]

The hotel is a massive place and requires the use of their carts to truly experience everything it has to offer - especially travelling with little ones. The staff try their best to keep the hotel and beach area clean, which we appreciated very much. [Details]

Our family traveled to Grand Bahia Pincipe Tulum we where in 3 rooms on the resort in the same building. The 2 of the rooms had dirty sheets / pillows when we were allowed to go to the rooms. Our reservation for the new years eve dinner was for 8:30pm we did not get seated until 9:00pm. They tried to seat us at dirty table which we refused. After asking to speak to the manager they move us a clean table but we had no service for water or drinks. One member of the family had grapes from the new years eve buffet and they were full of mold. The 24 Hour snack bar was not open 24 Hours. Multiple days that I went for breakfast before my family was up I did not get served coffee. We got turned away from a restaurant because w after we arrived early and had to wait outside and caught in a rain storm. We had pick this resort because we went to the Jamaica Grand Bahia principe and had fun. We did not have a great experience at Tulum. [Details]

Our family vacation was wonderful at this resort!! So clean, inviting and family friendly. [Details]

Our room was always clean. The staff were polite and answered all our questions promptly. The a la carte meals were phenomenal. We could always find a great lunch at the buffets. The grounds were well kept and loved they care about the animals and have signs posted not to feed them. The bathroom was poorly designed. [Details]

We had teen age children and had adjoining rooms. Rooms were ready on arrival, they were clean and functional and the housekeeping staff were great. The lobby was under construction and so a make shift reception was set up, found it very chaotic and the kids complained about WiFi connectivity lol. Would recommend this resort no problem but we finally understand why people go to adults only resorts...We are FED UP with parents who don't discipline their children, what a bloody shame...listen people! Not everyone thinks your undeciplined and unsupervised spawn are cute!!! Not the resorts fault, the resort was wonderful. [Details]

We enjoyed our time at our resort, the service was top notch, the entertainment was fabulous and the resort is beautiful! [Details]

Nice hotel, well managed and clean. Food was good. The web app is useless to book a la carte dinners, we got there and it said that there was no available reservations for the week, the restaurants were never full so I went to the public relations and got reservations at normal times. [Details]

Overall we had a great time as a couple. Beach and Pools were well maintained and there was a buffet or bar almost everywhere on the resort. The a la carte restaurants were great with the Mikado being our favorite. If the bed was on par I'd give it 5 out of 5 but we didn't have the best sleep as a result. [Details]

We had a great experience there. Food was very good and service was top notch. The free safe from Air Canada vacations and the room service included was nice too. [Details]