Diamond Luxury Boutique Hotel

Diamond Luxury Boutique Hotel
4.104.104.104.104.10
4.10 based on 10 reviews
#72 of 125 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya
Rated 5 stars
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Far from diamond and luxurious

, Montréal, QC
2022-01-24
Stayed for a week and it was really nothing special really not a 5 stars hotel. First of all the beach was always full and of weeds everywhere on the beach really not pleasant did not even go in the ocean once.
Then the room was nice but the 2 last days no hot water in the shower. The food was good but there's only 2 restaurants not a big choice.
You need a shuttle to get around because it's a lot of walking and the shuttles aren't always available.
There is no entertainment, even the tv channels were 99% in Spanish for rainy nights. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
The service was great. Mostly friendly staff. The hotel is in the forest so there were wild animals all around. The room is beautiful and the food is good. Very peaceful and secluded hotel.
The weak points
The staff very good service!
Sanitary measures (Covid-19)
Good
Certified

Not a 5 star hotel

, Brampton, ON
2021-12-12
So starting from the beginning…we had gone for our honeymoon and once we finally got to our room the first thing we said was it's definitely not like the pictures we saw online. Went to use the bathroom after a long commute to the resort and the toilet was stuck with shit all the way to the top; so we didn't get to use the bathroom for another 2 hours. then we noticed the room itself was not in clean condition (dirt dust and dead bugs) laying around the room; my wife had to clean it herself after complaints to Mr. Aldo at reception who is a very nice guy in putting words together but did not deliver anything he promised, for example he said the general manager would reach out to us for some special accommodations for the mishaps, a deep cleaning in the room which was never done, etc etc. it was lie after lie which we didn't appreciate because we payed good money for this experience and there was no effort on the resorts behalf. That same night, because of dealing with this issue, we got late for dinner. We were starving but couldn't eat till they didn't come clean our room. When we went to the restaurants they had, everyone turned us away saying there's no space and they are closing soon. One restaurant actually had space and told us they couldn't take us because a reservation was required. So then we had to fight the restaurant head to get a seat and get some food! Eventually they let us in after we explained multiple times why we were late. Then the next day we woke up to a zoo in the room with lizards crawling the walls and called reception to complain; it took them 45 minutes and a few call backs to come to the room, with my wife freaking out and us not knowing how dangerous they really are. It was truly turning into a big mess when all we wanted to do was relax, so once the help finally came to the room they didn't accomplish anything because by that time the lizards went into the vents and were hiding, so dealing with that for our whole stay turned into lack of sleep and just making sure the lizards don't go into our belongings was our whole stay and experience there. However it does not end there when we went to use the sinks it would always start with yellow water then eventually get clear , never had hot water so we would have to shower by the spa area because things worked normally there, which tells us that they have a functioning facilities but they choose not to for certain areas ( saving on hot water BILLS but charging clients full dollars for there stay). We kept complaining to Mr. Aldo and he kept saying he is doing something about it with the 3 general mangers but nothing was done throughout the course of our HONEYMOON trip! THANKS FOR NOTHING DIAMOND LUXURY BOUTIQUE. All in all I would like to give the waiters and waitresses 5 stars ***** they were the best part of the resort experience and concierge Carmen and Christian are a big help with putting everything together for your days at the resort; they take on more then they really should, so would definitely like to thank them. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Waiters and concierge
The weak points
Management, cleaning ability, lack of food options , getting around the resort, not much activity's to do on resort.
Certified

Serene, clean and almost a dream. ;)

, Macgregor, MB
2015-03-02
I enjoyed the cooking lesson and the short sail and snorkel that was included in the price. I think the cenote on the property should have little boats to toodle around in! So much privacy here. There is a dress code at Ambar Restaurant, which is kept by the guests. Very classy, bring some nice clothes. Live musicians at the restaurants which were enjoyable light jazz or easy listening. Room was lovely and spacious. Good drinks, no fall-down drunks. Small pools. If you want a better beach, walk for half an hour to the left, right to the end. fantastic. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Strong points would be the quietness, the staff, the cleanliness, the food, the room, the unique location, spa is lovely.
The weak points
I would have actually like one buffet, as the meals were great, but slow in coming. If you are living in certain suites, there is a very long walk to get to anywhere, get a bike. Beach is just okay.
Certified

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