Bahia Principe Luxury Sian Ka An

This resort is excellant! The service is top notch and the resort itself is beautiful! We had a great experience here. As a couple visiting for our honeymoon, we also had the option of visiting the other Bahia principe resorts associated with this resort and we were never deceived. The beach was a short trolly ride away. [Details]

My experience at this hotel was far from perfect. My husband and I arrived late at this hotel and when we were brought to our room we've noticed that it was never cleaned after previous guests checked out. We were moved to a garden junior suite with blinds that were malfunctionning (not even able to close them), dirty bathroom and two seperate single bed. We refused to stay in that room and were moved again. Three rooms later, we were put in a room that was decent but that obviously needed a lot of attention. We noticed right away that the ventilation system coming from the rooftop unit was extremely noisy and that there was no hand soap in the bathroom (we requested some right away). We left to enjoy the rest of our evening and when we came back, we proceeded to go to bed and noticed that there were holes in ALL THE SHEETS, some were even 1-inch wide. The bed frame was falling apart, it was making a lot of noise just by sitting on it and was unstable (the legs were crooked). The mattress was old, not protected and hard as concrete. The shower head was broken and we had to hold it in order to shower. To our disguss, we found fresh BLOOD on the flat sheet, other stains were found as well on the pillows. It was now almost midnight and we just gave up, we didn't want to complaint again.
The day after we arrived, we had to request hand soap again since we never got the one requested the day before, we also requested hand/face towels since they were none in the room, we had to insist a few times to get those. On the third day, housekeeping never showed up for an entire day, (even if we tipped well), we needed water and fresh towels, it was a reasonable ask in my opinion. My room key stopped working after a few days and I was stuck outside my room, I was told to go to the reception to sort this out, I refused and a nice hotel employee helped me sort out this mishap. To compensate all of the logistics issues, someone from the hotel gave us a bottle of sparkling wine and strawberries, which was very kind. At one point during the week our sheets were changed but this time we found FOOTPRINTS on them and again, other stains on all the bedding (i.e. rust, black mold, etc.). We found dirty footprints in the shower later that week as well, like if the maid's shoes were dirty when she cleaned it. We ended up cleaning the shower ourselves to make sure the dirt/mud was gone. I would also like to mention that the noise coming from the rooftop A/C unit was atrocious and prevented us from sleeping for the whole week, it was like sleeping next to a turbo jet. When the concierge called me the during my stay to ask if everything was ok, I complained about this but nothing was done on that front afterward. I realize that we don't go on vacation to live in our hotel room but the problems encountered were just too much for us, especially since they pretend to be a "luxury 5-star" hotel.

On a positive note, I will truly miss the smiles and kindness of all the hardworking employees that took care of us at this hotel especially Faustino, Erick, Annabel, Salomon, Luis, Carlos, Joel, etc. Also, the hotel's grounds are truly beautiful, the food was amazing, the pools and the beach were also very enjoyable. Sadly, this hotel is not a "5-star" and I will probably give my money elsewhere next time. [Details]

The staff and facilities at the resort, including the restaurants were excellent. The room (I was moved three times), were not of a quality higher than a 3.5 star. The rooms in Sian Kaan, are showing disrepair and are not of the quality expected. Blinds crinkled and rusted, patio 15 meters from the storage for liquor with Dolly's passing by regularly. Air conditioner failed on the first unit that we had. The second unit was two beds poorly joined together to try to simulate a king bed ( unfortunately the place where they joined showed an obvious bump).
The third unit was the one listed above with the crinkled blinds. After three moves and approximately 4 hours of wasted time in the middle of our stay, we settled on not moving again and sticking it out. The resort did try helping out with some perks, but only when it was demanded by us. [Details]

We were extremely happy with the hotel, all staff members (too many to mention names but not one that was bad!) The only issue we had was the hot water...it was sporatic, some days first thing in the am we had it but most days we didn't. the only beach that we truly enjoyed was at Tulum. [Details]

The staff are the best the food on the most part good except the snack bar that was not very good. The resort is very clean and enjoyable. They discontinued the butler service was very disappointed. It is 90 minuets away from airport. [Details]

We had an amazing stay at the Sian Kaan. Everyone was so nice! [Details]

Hotel was fantastic, staff very friendly and excellent with covid precautions, felt very safe there
Hotel beautiful and peaceful [Details]

Le personnel est aigris et la période covid à vraiment laisser un hôtel qui ne mérite pas plus qu un 3 étoiles à Cuba
Très peu parles anglais et pourtant occupes des postes de manager. Ils n aiment pas les touristes et ne s en cachent pas
La nourriture est une honte. Chaque jour les mêmes service aux buffets. Les restaurants à la carte proposent la même chose saur que quelqu un vous sert! C'est absolument ridicule que vacances air canada puisse proposer ce genre d hotel.
Faites vous une faveur et allez ailleurs ! [Details]

Came here 5 years ago and things have definitely change.
Now it felt like a 3star hotel in Cuba! I paid an upgrade to move to Akumal instead because it was closer to the beach) i lost à whooooole day to get my other room. Front desk had trouble when inputing my details for my upgrade, they obviously didnt know how to use their plateform. The most frustrating part was that when they told me to come back a
I had to explain myself again. This could have been resolve simply by having the other guy tell him to upgrade my room. I didnt feel valued and i felt like they didnt care at all
The restaurent were closed. The buffet is so so Not A LOT OF optionS and lot of fried FOOD. Always the same menu, all day FOR THE WEEK...
Please do yourself a favor and booK another hotel. Definitly not a 5 stars hotel for Mexico standards [Details]

Let me start this review by saying we were loyal Bahia lovers with almost 30 visits to their hotels in the caribbean and Mexico over the last 10 years with 12 of them st Sian Kaan including getting married there in 2017 so yes we used to love this place and we are experienced travellers with typically 3-4 trips per year to all inclusives.
2 years of not visiting Sian Kaan due to the pandemic was hard and we missed the hotel and the staff we grew to love so when news that it was opening finally prompted us to book for opening week, we booked the best room they have in the penthouse suite, emailed our hotel contact to request our room preference and dinner reservations and we were happy to have our requests met. Upon arrival to our happy place we were greeted by obviously excited staff, given our welcome drinks and room keys and then whisked off to our rooms. When we opened the door to our room is where the nightmare begins and the first thing we see is half of a glass light shade dangling down oops no problem they can fix it which they did 3 days later after several requests. We started unpacking and started to notice little things like the ac remote did not work, no coffee maker( a few days later we got 1 but no coffee lol and only got coffee in the room once all week), only 1 of the 2 ac units worked after i took the ac remote from the open room next door, the tv remote had no batteries, the safe had no batteries, the phone did not work, beginning to get the picture yet? We sure were getting the picture that no one had checked out our room in the last 18 months the hotel was closed to guests or during the last 90 days before opening that they were preparing the hotel for opening. Batteries were brought the next day for both the safe and tv remote but the TV did not work and after 4 visits by technicians they gave up on the tv and after 3 days of us having to carry around our valuables including jewelry, laptops, cameras etc for 3 days they finally changed the safe after we finally refused to leave the lobby until it was repaired, are we having fun yet? The hot water situation for the first 3 days was on and off so we were not able to use the hot tub that we paid for but finally the time had come one of our favorite things to do after dinner it was hot tub time because we had hot water and we found a concierge who agreed to prepare it for us while we were at dinner and when we were ready my wife gets in and i turn it on to see black crap come streaming out of the nozzles, of course no one had even tested it not to mention 2 of 3 glass safety panels around the hot tub were missing, that ended that night. One true 5 star thing to do most days in our room was to use our ice bucket to pour water into the toilet to get it to flush due to the low water pressure we had all week. The trolley carts that bring you to the beach and a la carte restaurants would take if you got lucky 30 minutes or up to 45 minutes every ride so if you visit the beach and a la carte once each per day we were losing between 1 to 2 hours per day of our time every day.
The high points were the wonderful staff and the a la cartes were all good. The hotel is in bad need of renovations, in fact it needed them 3 years ago and why they did not fix even the most basic obvious things while they were closed is incomprehensible to me. The beach itself for SK is very rocky and near impossible to walk into. As loyal repeat guests we feel we were totally let down and felt without value, they took our thousands of $$ and gave us a horrible room and from talking to other guests many many had the same issues as us so even changing rooms was a gamble, in fact multiple guests told us they had changed 4 or 5 times.
Shame on you Bahia Principe for letting this hotel get in this state, the staff and the guests deserve better! Shame on you for taking money from travellers desperate for a get away and put them in rooms unfit for habitation. [Details]

Great quality of accommodation and food/drink. Excellent service and value. The shuttle service was unacceptable. This was my 8th visit to BP and the frequency of operation and wait times were abysmal. I love the resort and experience but would have to recommend to other potential guests that they stay at the beach hotels. [Details]

Très belle hotel!

La nourriture y est excellente!! Le buffet est succulent. Service nec plus ultra de la part de Demetrio et Neyfi. Les restaurants à la carte sont impressionnant, le Alux est tout simplement sublime!!

c'est un endroit très relaxe, pas de grosse animation et musique casse-oreille.

Les piscines sont des oasis de paix

Juste en face du terrain de golf qui est magnifique!

très belle végétation

c'est un must pour les gens qui veulent relaxer

Tout est propre et très bien [Details]

This resort is especially gorgeous in December, with the long nights and everything is lit up so beautifully.
Such good value for for your money. The food quality is one of the main reasons I keep going back.
I have noticed an improvement in the quality of entertainment offered. It's also much easier to book restaurants now as it's done digitally; no little pieces of paper to keep track of. [Details]

Excellent in every way, the staff are amazing and very accommodating. The room was clean and restocked daily. Activities daily by the pools and the nightly entertainment was awesome. The dining room buffet for breakfast and dinner was always great with a lot of choices for every meal. The snack bar down by the pools for lunch had great food and amazing service from the staff. The service from the poolside bar was also great, wonderful margaritas. [Details]

We had an unforgettable experience at this resort. The drinks and food were the best we've ever experienced. The service was top notch thanks to Neyfie, Demetro, Walter and Luis as well as several others. There's no problem not being ocean front as the trams run constantly. The longest we waited was maybe 10 minutes but usually much quicker. The pools were clean and a nice temperature. [Details]

This trip was special one as we were celebrating my wife's 65th birthday. We were not disappointed the service and detail from our butler Ricardo was outstanding. The service in the buffet was great and Anabel treated us with service above and beyond all our expectations. The rest of the staff are very friendly and helpful. The rooms are well cleaned every day and the mini bar was restocked every day. The rest of the resort was well maintained. The other resorts in the complex are very well run and food was very through out. The shuttle systems works nicely and the drivers ar e very helpful. Over all a very nice vacation and will return. [Details]

Luxury Bahia Principe Sian Kaan was an amazing place. Located in the jungle, it is a 10 minute shuttle ride to the beach, but the shuttles were frequent and it is worth the ride away to be on the quieter resort. Part of the reason it is such a good deal though is that with a stay at Sian Kaan, you can access all the other resorts: Akumal (the other luxury resort, family friendly), and Grand Bahia Principe Coba and Tulum. It was easy to get around, and so much to explore ON site. [Details]

This is our second time there my and my husband love it there they are fantastic and do everything to make your stay great for checking inn to buffets and dinners and even the trolley drivers and cleaners are all friendly and inviting [Details]

Just love this place. we go there to relax and do nothing and that is exactly what we do. The food is great and they go out of their way to please you. Was surprised that the lobby bar had no coconut liqueur for 3 days yet the buffet which is right beside the bar had some...but that was the only problem for the 2 week trip so very minimal. [Details]

Hotel is excellent. [Details]

Pick up from the airport was good and cold drinks available on the bus. Check in was simple although expect to wait until close to 3 pm for your room. Room was nice, could do with some more storage though. Slept well in a comfortable bed, good air conditioning, stocked fridge, TV, nice bathroom, wifi ok. Balcony faced the balcony of the room opposite, so not much view. You have to take the transport to the beach from the front of the lobby. Not a problem, they are very frequent, never waited more than 10 minutes. There is a private section on the beach for this hotel, but a 2 minute walk to the right brings you to a spot which is quieter and has drink service and plenty of sunbeds. The beach is rocky, but there are some lagoons where it is sandy and you can swim and snorkel, lots of fish. Lots of seaweed that the staff worked hard to clear. Always plenty of towels available. Buffet food was above average, and you can book the a la cartes from this resort and the others that are part of the complex. Also a snack bar ( very good) and sushi bar here. You can download an app then you can reserve yourself, or use the desk at the lobby, just do it as soon as you get here.. You get to the a la cartes using the trolleys again. Thought the seafood, Italian and gourmet restaurants were great. Four pools at the resort you can use the pools ( and the buffets) at the other resorts. Quiet pool at the Sian Ka'An was our favourite. Infinity pool at the Akumal was nice too. Evening entertainment was good, and the lobby bar was a nice place to relax.
Because you can use the facilities at the other resorts, there is a lot to do, a Casino, shops and stalls, tennis , soccer and basketball courts, dolphins, or you can just choose some peace and quiet at some of the other areas. Everywhere very clean, staff were great. On my list to return. [Details]

This hotel confirmed what we suspected to be true of all inclusive experiences. We prefer a boutique resort vibe but recognize that is no fault of this hotel. It's a personal preference. The beach is a shuttle ride away which we knew going in and now know that we prefer to be closer to the beach. The garden room was on the jungle and had good privacy and a beautiful view. We didn't make reservations ahead of our arrival for the onsite restaurants and so there were very few reservations still available for us. [Details]

This resort is top notch with service, rooms and food. The drinks are made from the top shelf brands. The food in buffet is always very good with great service a special person in the buffet is Anabel she goes above the normal service. All the staff are very good no complaints from us. Our room had a butler his name is Ricardo and was the very best that you could and professional. The al a carts were all good service outstanding. The only problem is the 90 min. bus ride. also beach is 10 min. shuttle ride. [Details]

Beautiful hotel with a great staff. [Details]

Modern room with sound isolation, up to date furniture and fausets, soft colours of paint and materials, spaceous closet and good built in bar-fridge, balcony with chairs. Convinient and clean, lots of greenery outside. Amazing buffet, Japanese ristorant Maiko, Brazilian restorant at Tulum, good-friendly service everywhere, drivers very disciplined and helpful. Not much insects-much work was done. Pools and surrounded area most of the time are in shades. [Details]

Excellent Hotel. Very clean, well laid out with easy access to everything [Details]

The welcoming feeling like you're family that you get from all of the staff even though you've just met them. The food was always delicious and fresh. The weather was fabulous! Everything was pristine. The tram service was fantastic. It was my very first time in Mexico and to the resort. If I never go to another resort again, I would be quite happy with that. I will be back next year! Muchas Gracias! [Details]

Was a little disappointed with our a la carte bookings. We sent an email about 3 weeks ahead of time asking for an entertainment schedule so that we could pick and choose the shows we wanted to see and then book an a la carte at the same resort as the show we planned on going to, but instead we simply received early reservations at the restaurants we wanted, but not necessarily on the nights we wanted. No reference to an entertainment schedule was ever provided or even acknowledged. When we arrived at the resort, rather than changing all of our bookings, we decided to simply try to work with what we had been given. Luckily, it worked out ok, although if we did it again, we would not book 5:30 meal times, 7:00 would have been much better and still allowed us enough time to get to the shows we wanted.
All of our complaints were very minor (see weak points). The food and activity choices are 2nd to none. Since you have access to all 4 resorts, if you can't find something enjoyable to do here, then I think you are impossible to please. The entertainment staff goes out of their way to get people involved and ensure everyone has a great time and there are enough restaurants to choose from that you could almost eat at a different establishment at every meal. The only disappointment for us was the lack of steamed crab legs. We absolutely love crab, but it has to be hot. We found cold king crab at the Akumal buffet and cold stone crab at the Gala buffet, but cold crab is just not the same to us. I thought we might get lobster at the Gala buffet as well, but no such luck. After all the hype, the Gala buffet was a bit of a letdown, but still decent.
We tried a different a la carte every night, all were great, the only meals we were disappointed in were both at the Gran-Tortuga (the lunch buffet and to a lesser extent, the a la carte).
We stayed in the penthouse suite and found the jacuzzi to be awesome, but the rest of the room was nothing special, although it didn't really matter to us, since we spent very little time there anyway.
Everything else about our stay was fantastic. The trolley system works well and we never ran out of things to do and enjoy. The hardest part is trying to make it to everything you'd like to do before your week is over!
We even took a collectivo (cost us 60 pesos each roundtrip and far cheaper than a 300 peso taxi one way) up to Akumal Beach one day and walked to Yal Ku Lagoon (didn't seem far to us at all). Tons of fish in the lagoon, and we tried to find turtles at Akumal Beach, but didn't have any luck. Although we did talk to people who had spotted them earlier in the day, likely before the crowds forced them out to deeper waters.
Our favourite day was when we did "Trainer for the Day" at the Tulum Dolphinaris. We managed to book it online for 1/2 price, ie. $79 US each and got to spend the entire day with the dolphins, where as others spent close to that to merely spend an hour or so with them. Mind you, we did get rather sunburned since you can't wear sunscreen and they tell you no hats either, although we found out you can wear a hat, you just have to take it off while you're in the pool.
All in all, we had a great week, which went by far too quickly, and wouldn't hesitate to recommend Sian Ka'an as the place to stay for adults. If you wanna party, you can find it at one of the other 3 resorts, but if you want peace and quiet, you come back to Sian Ka'an. You literally have access to everything you need to satisfy whatever mood you happen to be in. [Details]

My wife and I booked this resort for our 25th Anniversary because it was adults only. About 1/2 way through our trip my iPad was stolen from our room. Staff basically did nothing to resolve the issue. They stalled until we had left the resort and gave us false information with regards to following up on the issue. Once home we were told that their investigation determined there was no theft.

There are far too many people in and out of the rooms when not necessary and we couldn't shake the feeling that our stuff was being searched. We never felt safe anymore and unfortunately the room safes are so small you can't get much in them.

The toilets plug very easily and it takes far too long before maintenance will come to resolve it. We almost never got hot water from the shower unless you use it in low use periods. If you want a hot shower in the morning or prior to going to dinner forget it, you won't get hot water.

We've been to many all inclusive resorts and never had this issue of theft and feeling unsafe before. Do yourself a favour and book a better resort. There are much better options at this price point. [Details]

This is a wonderfully kept remarkably clean resort area. Absolutely relaxing. Staff here and anywhere else we went were very helpful. The fact that it is not right on the beach was one of my worries but it's actually a benefit. Trams constantly come and go... [Details]