Royal Hideaway Playacar

Royal Hideaway Playacar
4.714.714.714.714.71
4.71 based on 63 reviews
#41 of 120 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya
Rated 5 stars
Traveller pictures (9)

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Royal Hideaway Playacar was fabulous!

, Halifax, NS
2019-03-25
Beautiful and well maintained property. Excellent and friendly service everywhere. Very comfortable and spacious rooms with a terrace. Great food. A fantastic adults only vacation choice on a beautiful beach with options of several pools. [Details]
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Certified
Hotel reply, PR/Marketing, on 2019-04-09
Dear Mrs. Maclellan, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Royal hideaway

, Bashaw, AB
2019-03-24
Extremely quiet. [Details]
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Certified
Hotel reply, PR/Marketing, on 2019-04-09
Dear Mr. Watkins, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Retirement Getaway Celebration

, Burlington, ON
2019-03-07
We just recently retired and were looking for the complete adult only luxury resort with quality beach amenities, services, and luxurious grounds and facilities.
We were not disappointed in any aspect. The beach was amazing, large with great surf, great chairs with canopies,and the refreshment service.
The rooms were well appointed with a very comfortable kingsize bed, and nice bathroom.
The restaurants were better than we anticipated. Tremendous menus, with very attentive professional service. Ensure your reservation is made for dinner so you are not disappointed.
The best part of the hotel experience was the staffs genuine willingness to service and accommodate your every wish. You were always welcomed and greeted with a warm enthusiasm. It was an amazing stay. The best way to celebrate the beginning of the next stage of our life. [Details]
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The strong points
Facilities were amazing, tremendous beach restaurants, room, pools, main pool is not heated and we liked that very refreshing. The grounds are very impressive and immaculately maintained.
The weak points
The room had a musty smell, and spoke to supervisor staff and received emphany and assurances it would be attended to. But it wasn't and the room was not made up that day either. This was the only blemish.
Certified
Hotel reply, PR/Marketing, on 2019-04-09
Dear Mr. Mccarron, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

I recommend Royal Hideaway - Playa del Carma

, Surrey, BC
2018-12-17
Had a wonderful time. Excellent food and service. The breakfast and lunch buffets were very good, fresh food and the right portion sizes. Great location, pools just the right size and palm trees on the beach provided nice shady areas for the day. [Details]
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Certified
Hotel reply, PR/Marketing, on 2019-04-09
Dear Mr. Bruce, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Mature resort

, Maple Ridge, BC
2017-03-02
Very nice small resort, quiet, mature guests, lots of attentive staff, great service, all restaurants were good, and a beautiful location about a 25 minute via beach or sidewalk to Playa del Carmen. [Details]
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Certified
Hotel reply, PR/Marketing, on 2019-04-09
Dear Mr. Dale, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Couple escape

, St-Laurent, QC
2014-11-08
My husband and I took a one week vacation alone for the first time since our 3 years-old daughter was born and we wanted to have a little get-away to reconnect and relax. The RH was exactly what we were looking for and it was the best week we've had in a very long time. Everything was great, from the service, the food, the resort, the beach, we would not want to change anything. Would definitely recommend for any adult in need of TLC and pampering. [Details]
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The strong points
Food, Service, Staff, Beach, Facilities, Room, Location
The weak points
The only thing we would have liked was a proper sitting room instead of just a reading chair.
Certified
Hotel reply, PR/Marketing, on 2019-04-09
Dear Mrs. Maryse, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Fantastic

, Burlington, ON
2014-03-10
This resort hotel was amazing. Service was excellent, food was some of the best quality we have had away. We have been going to all inclusive for almost 25 years and we would definetly recommend this one. The price is up there, but really worth the money. Room service, no wristbands, unlimited top self liquor, great beer, your own concierge in your villa. Its a very quit resort no disco which made it very relaxing and got lots of needed sleep. No loud music during the day, so lots of reading and naps if needed. Spa was very nice, ala cart meals. I booked ahead of arrival with the manger and had all dinners reserved. This was the first time the service started before we even arrived. Great place for a relaxing vacation. [Details]
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The strong points
service, top self liquor, house wine was from Italy and excellent. Amazing food.
The weak points
Could not find any weak points.
Certified
Hotel reply, PR/Marketing, on 2019-04-18
Dear Mrs. Burlington, Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Royal Hideaway Playacar

, Toronto, ON
2013-10-21
We were very happy with this hotel. Just about everything was perfect. The beach was wonderful with good sand and the ocean crystal clear and warm at this time of year. We would recommend this hotel to our friends. Excellent service at all restaurants and poolside. [Details]
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The strong points
- personal concierage at each villa - any requests were attended to immediately -evening dinner shows were excellent -no loud music playing all day near the pools - plentiful lounge chairs and towels - no bracelets to be worn
The weak points
- although most people raved about the food, we felt it could have been better. For instance, pasta should have been drained well and be served al dente. - any wine outside of the house wines was very expensive
Certified
Hotel reply, PR/Marketing, on 2019-04-18
Dear Mr. Salvo, Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards

Incredible

, Ottawa, ON
2013-09-02
We were looking for a holiday with a great beach and great food. We not only got this but were amazed at the service we received. The staff bent over backwards to make sure their guests were happy. The only slight negative with the hotel was that we found the landscaping a bit old fashioned. The pros however more than made up for this. [Details]
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The strong points
Fantastic food, amazing staff and a beautiful beach.
The weak points
Old fashioned landscaping. Intermittent internet service
Certified
Hotel reply, PR/Marketing, on 2019-04-18
Dear Mrs. Julie, Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards

Royal relaxation!

, St Jacobs, ON
2013-01-21
Service and food were excellent. If you are looking to party - this isn't for you!, If you want to relax and enjoy some peace and quiet - this IS for you! [Details]
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The strong points
Food is top quality and presentation
The weak points
12 yrs old, needs a little touch up
Certified
Hotel reply, PR/Marketing, on 2019-04-18
Dear Mrs. Amanda, Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards

Craig and Wendy at Royal Hideway

, Calgary, AB
2012-10-25
This a beautiful, serene and wonderful resort. The rooms are clean and well kept. The staff is friendly and very helpful. The atmosphere is quietly classy. It's a great place to unwind and relax. No fighting over beach/pool chairs. The grounds are beautiful. The beach is the best of any we have ever encountered. [Details]
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The strong points
Staff, food and location!
The weak points
On the one day of rain we realized there was no bar open to just sit and relax and people watch. Very quiet in the evenings, had to leave resort to find entertainment.
Certified
Hotel reply, PR/Marketing, on 2019-04-18
Dear Mr. Macfarlane, Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards

A very relaxing vacation.

, Montreal, QC
2012-07-31
Very much enjoyed my stay at the Royal Hideaway. Great location, beautiful grounds, delicious food, good choice of wine and excellent service from the staff. Exceeded what I expected from an "all inclusive package". [Details]
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The strong points
Location, beach, food and service.
The weak points
The air conditioning was not sufficient to cool the room. It became very warm especially to sleep at night.
Certified
Hotel reply, PR/Marketing, on 2019-04-18
Dear Mrs. Charlene, Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards

2012 June24 Hideaway WONDERFUL

, Ne Calgary, AB
2012-07-03
Absolutely fantastic. Very comfortable and friendly. Excellent service and food quality. [Details]
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The strong points
service, food, beach
The weak points
may be too quiet for some, but we were looking forward to quiet
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Top Quality

, Peterborough, ON
2012-02-20
This is a wonderful resort. The location of the resort is great being in the middle of the Riviera Maya making half-day excursions easy to arrange. The facilities, beach and staff are excellent and you will not be disappointed. Any of the reviewers that suggest a dirty beach or lack of attention to customer service would not be happy anywhere. This is one of the few resorts that have portable sun canopies which was great, even in the rain. Those little rabbit like guinea pig things are called Agoutis.
Live musicians throughout the resort were a really nice touch. Beach vendors were not a problem at all. Although the food is also excellent the fussiness can be a little overwhelming. My wife is a pickier eater than me, and while she always found something she liked, her choices were limited because there were no basic menu items. Sometimes a nice steak is all you want but all the a la cartes have menus that come across as pretentious or overly gourmet. There is no selection that doesn't come without little drips of coloured sauce and unidentifiable pieces of decorative vegetation. It tastes really good once you get served, but often you're not sure what you have ordered lol. The lunch choices on the Deck were exceptional. As many posters have said, reservations are a pain. Book all your suppers the day you arrive (or before) unless you like to eat at 9 pm. This is of course hard to do when you don't know what is on the menu in advance. Note to RH management – posting a copy of the menu outside each restaurant would be helpful. People who complained about waits at breakfast must have arrived late in the morning. We never had any wait at all and had our choice of table but we ate breakfast before 8:30 am.
It is well worth a walk into Playa del Carmen. It shouldn't take any more than 20 minutes along a nice treed sidewalk that passes beside some Mayan ruins. You're inside the gated secure area for almost the whole walk and safety is not an issue.
Men, there is a dress code for supper (like most AI resorts). Posters who say they didn't know did not read the brochures. That being said, it is not a tux and top hat, just long pants (not jeans) and a collared shirt. We did see a couple of men in jeans and t-shirts so the restaurants will probably let you in but frankly they looked kind of stupid. Ladies, it probably doesn't matter what you wear at supper as long as you're not in a bathing suit.
A warning for first time travelers using the Cancun airport. When you get your bags stare straight ahead and don't speak to anyone until you get outside the terminal. Do not let anyone inside the terminal take your bag or tell you they are from your resort/travel company. Travel companies are not allowed inside the terminal so don't believe anything these people say. [Details]
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The strong points
beach, service, setting
The weak points
dinner reservations are a pain
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Royal treatment at the Royal Hideaway

, Markham, ON
2012-01-05
The most amazing resort we've ever visited. A totally relaxed atmosphere where you are treated like royalty every minute of every day.
Fine dining awaits you at the end of every day and would rival any high end restaurant in any major US or Canadian city. We will definitely return as it will be hard to find another resort that does 'everything' this well. [Details]
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The strong points
Staff and food
The weak points
None
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Wonderful resort.

, North West Calgary, AB
2011-12-04
Excellent food and service. Quiet with a fantastic beach and pool area. The live sax, guitar and piano players were a nice touch. Our second time back and we definately plan to return again. [Details]
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The strong points
The food, staff, beach, pool and convenient location are all amongst the very best we have experienced. Very intimate resort for a quiet or romantic getaway.
The weak points
The grounds are beautiful but were not quite as well kept this year as last. The rooms are also very well appointed, clean and comfortable but not the most luxurious we have ever been in. Still both are top class.
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

THIS PLACE IS HEAVEN!!

, Toronto, ON
2011-11-30
The hotel was absolutely great. Exceeded our expectations in every way - fabulous food, beach, accomodations, staff - everything is done to make you relax and nothing is a problem for the staff. [Details]
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The strong points
The number and variety of restaurants, quality of food.
The weak points
The transfer from the airport to the hotel - cabby was rude.
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Great Resort

, Laval, QC
2011-11-23
A true 5 star!
Would definitely go back. [Details]
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The strong points
Service
The weak points
limited wireless access
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

The Royal Hideaway

, Port Elgin, ON
2011-02-26
Fantastic resort. Our 2nd time here. Beach is fantastic. Staff very friendly with the exception of the girl who checked us in. [Details]
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The strong points
pools,beach,customer service
The weak points
A la carte reservations - couldn't get dinner until 9:00 p.m. some nights
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

A peaceful luxurious gem on the Mayan Riviera

, Ottawa, ON
2011-02-25
My spouse and I spent a glorious February week at the Royal Hideaway to relax and to celebrate our 25th wedding anniversary. Did I say romantic? We honestly could not have chosen a better retreat. It was an oasis of peace in the midst of fairly busy Valentine's season. The amazing staff did all they could to accommodate us (for ex.) when we felt that the party noise at the neighbouring resort went late and after a few nights we asked to switch to a room on the other side of the resort: no problem (upon availability of course)
The Mexican people are genuinely beautiful and kind. We fell in love with them, the resort and the Maya. The grounds were like a lush earthly paradise and the beach was postcard perfect. Would return tomorrow!! Thank you RH for making our dream vacation come true. [Details]
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The strong points
The friendly and efficient service was truly outstanding. I wonder if we'll ever see that again anywhere. It was a foodie's paradise. Every morsel was delicious. The drinks and wine were also top-notch. Beds were very comfortable and decor so nice
The weak points
Would have loved the option of a buffet for lunch and/or dinner so we could have more personal time to visit the area but we already were aware and anyways the meals were always spectacular.
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Royal Hideaway - WOW!

, Charlo, NB
2010-03-30
Great beach, lots of room ! The food was very good. A real place for lots of R&R!! Will certainly go again! [Details]
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The strong points
ABeach , 15 minute walk on the beach from Playa del Carmen, quietness...
The weak points
The electronics in the rooms(tv, CD player vs Ipod docking) needs to be updated. Restaurant reservations a bit of a hasle especially for anyone wanting to dine with even just one other couple.
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Great holiday experience.

, Beaconsfield, QC
2010-03-24
Overall great vacation spot for adults. Very quiet and high quality on all counts.Wonderful staff! [Details]
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The strong points
Great layout, service, friendly and efficient staff, many restaurants.
The weak points
Dinner food is good quality but not that tasty, too much salt.
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

Royal hideaway

, Guelph, ON
2009-11-29
fantastic!!!
loved the place... [Details]
  • Room
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The strong points
the food
The weak points
beach needs reconstruction
Certified
Hotel reply, PR/Marketing, on 2019-04-22
Thank you for taking the time to share your comments about your vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

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