Grand Riviera Princess All Suites

We were very happy with our experience. We stayed in the villas and we thought it was worth the price. We enjoyed the private pool and the staff were excellent. Alex and Guadeloupe were fantastic. [Details]

though the hotel itself is nice i found that the workers were not very welcoming or kind. the entertainment team was better that the rest though i do have to say. i was always scared to get drinks because they would seem annoyed or it would take 45 minutes to get one if you weren't in the lounge. the food was also not very good it was on certain nights but not others. breakfast was by far the worst. i'm very upset with my experience there and i would not go back [Details]

Had a great time at the hotel, Staff were great [Details]

Was overall great but drink service and bartenders understaffed [Details]

Overall it was a good place with some good and bad points. Lots of children but can get away at adult only pool if you have VIP or Platinum wristbands. Don't expect good food. [Details]

Very beautiful resort. Staff was great and accommodating. Lots to do at the beach and poolside.
Only two items that can be improved:
Internet was spotty and they need more than one staff
member next to the front desk to address any concerns. [Details]

Overall large resort but it has all of the facilities/gardens that you need to have a great time. Cannot complain about the facilities as they keep it repaired/clean. We highly recommend this resort to anyone.
Try some excursions outside hotel as we always find new things to do on our holidays. [Details]

The pools and staff were the strong points of this resort. The water was crystal clear and the pools are extensive but starting to show their age with crumbling tiles. However, every public area of the resort is very clean. The staff are very friendly and the bar staff are fantastic.

The staff had their work cut out for them cleaning up at night, we were surprised at the mess that other patrons would leave with cups in the pool, garbage laying around, but the staff always had it cleaned by morning.

The beach was the weakest part of this resort, it was very crowded and small with lots of rocks and seaweed. The deepest part of the ocean you are allowed to go in only goes up to about 3.5 feet so swimming isn't possible.

The food is decent. After coming back from the resort we went to our favourite Mexican restaurant in Hamilton, Ontario and I am sorry to say it was much better than the Mexican restaurant at the resort. But they can only do so much with the ingredients they are given. I would recommend to avoid the Asian restaurants, they are a strange asian fusion spin with sweet honey drizzled on rice and fish. The dumpling resembled a pop tart?? The Teppanyaki restaurant was average but we enjoyed it. But really you could eat the same fried fish and chicken at the buffets during the day. The steakhouse got both of our orders wrong but we ate them anyway because we didn't want to wait longer to eat. The Italian restaurant had rave reviews but think East Side Mario's. The Mexican restaurant was the strongest but again we have a local Mexican restaurant here in Canada that has fresher ingredients.

For beer selection, only Corona was provided at all the bars, and Negro Modelo was in some select bars. But all kinds of mixed drinks were available everywhere.

The cleaning service was below average, there was even one day where the cleaning service forgot to come. When we got to our room, we noticed the screen door was ripped, the shower light was burned out, the light over the sink was burnt out. There was a coating of dust on many of the shelving. We have had a better overall experience at other resorts for this price. Free wifi is not very reliable, and you will be offered to pay for better wifi when you go online.

I can't write this review without mentioning the Coatis that are racoon like animals. There are many many Coatis, they are always diving into the garbage, but they are cute and don't seem to bother the guests. The kids really enjoyed seeing them everywhere.

This review comes off as very negative, but just trying to be honest. Bottom line, go to this resort if you enjoy having a drink by a pool. Do not go if you want to experience the beach or enjoy going to restaurants outside of big chains like the Mandarin, East Side Mario's, etc. [Details]

Overall a great experience. Staff was friendly, hotel, room, and pool are all very clean. Food at the buffets were great. However, food at the individual restaurants were lacking in authenticity and service. Internet service was very poor making it impossible to use the app to do bookings to restaurants and events. This causes reservations to be done by staff at the front desk for which there was only one person and long lineups. Please get the internet service fixed to enhance the experience. [Details]

My husband and I stayed here for 14 days! This is my new vacation destination, beautiful resort, amazing surroundings and the staff are second to none! Big shout out to Enrique at the breakfast/ lunch buffet and Absalon at LeFleur!! Two fantastic individuals!!! [Details]

Great expérience there. The hotel was very clean, the staff polite and helpfull. The food vas very good. [Details]

We stayed in a Laguna Villa. The suite was great, except for the extremely large and hard pillows. The staff was superb, especially those around our private Villa pool (the concierge and bartenders). The concierge was very helpful in booking our restaurants and getting us anything we requested.

We chose not to use the beach because of chance of cutting our feet on the rocks, but we ate breakfast at the Chill Out restaurant on the beach every day. The food there was wonderful. Not so much at the other restaurants. The buffets were lukewarm, and since I have medical problems with pepper/s in any form, I could not find much to eat. We both felt ill during our stay, and so were careful to avoid anything that might be contaminated (seafood, fresh fruits/vegetables, etc.). That really limited my choices.

Part of our package was to include a free massage, hydrotherapy experience, and facial/exfoliation treatment. We received the massage (it was great!), but did not receive any of the others. Most of the people that we met there did. There seemed to be some inconsistency in what each group received as perks.

We met wonderful people, and other than for the food, pillows, and rocky beach, I would go back. [Details]

Large resort that can be confusing to navigate given the fact that there are two distinct properties in the complex, and the site is essentially symmetrical.
Road leading up to the resort is quite unappealing (high concrete wall with barbed wire at top).
Resort app need work e.g. there was no explanation about the evening entertainment.
Too many people at the morning buffets which left the place a bit messy. Would advise them to have a coffee station too.
Overall site needs better care and maintenance in line with a 5-star offering.
Good variety of food at specialty restaurants but could have been better quality.
Resort shops prices are very inflated. [Details]

A beautiful hotel with well maintained grounds. We stayed in the Villa Laguna Suites and it is a spectacular room. Like a mini apartment with a beautiful, unique outdoor shower. The walk in closet kept us so organized. The fridge was well stocked.
The private pool, concierge and bar for guests in this section was a nice touch and Karla was extremely gracious and helpful. We had a massage courtesy of our room choice and it was a marvellous experience.
The beach was quite a distance but we were close to the lobby, restaurants, buffets and shops. We would do the Villa Laguna Suites section again.
The A La Cartes were very good. Our favourites were Mamma Mia, La Vaqueria and La Hacienda. No problem with bookings whatsoever.
The sargassum was plentiful on the beach but that is nature and the time of year. We still swam and loved it!
Reception and all associated with that were efficient and special shout out to Abraham for his attention to us when we arrived.
Our housekeeper was very good and never interfered with our day or schedule. Loved the wildlife except we couldn't find those elusive monkeys at all.
We had the best vacation and absolutely everything was just as we had hoped. [Details]

NOT HAPPY WITH THE STAY. AFTER CGECKED IN .. NODOBY SHOWED ME WHERE THE ROOM WAS .. TOOK 45 MINUTES TO LOCATE MY ROOM , MISSED THE DINNER AT 11. SLEPT EMPTY STOMACH. [Details]

We had a great week vacation. The resort was lovely and very big. Lots of different places to hang out, many different pools and buffet/ restaurants. The workers work really hard to allow travellers to have a good vacation. They weren't overly interactive with visitors but always friendly. The only complaints sometimes you waited 15-20 mins at times for a drink and the beach at times had a lot of seaweed. [Details]

Great staff beautiful Resort. [Details]

Nice place but bad customer service [Details]

Overall it was a wonderful experience. The grounds and beach are beautiful. The staff are very friendly, courteous and extremely helpful. Loved the wildlife with the Couti, Agouti, birds, monkeys and cats.
The resort is beautiful but it was too big, everything was far away. The rooms need updating to what the rest of the resort represents. I definitely recommend upgrading to Platinum for a better experience. Overall it was a great trip [Details]

I would like to thank all the staff as they were generally very friendly and helpful. We stayed in the Grand Riviera Platinum and felt the extra expense was well worth the cost for the services and amenities they provided. The premises was well cared for, clean and staff seemed to follow Covid-19 safety precautions. All in all I would give the resort an eight out of ten with some recommendations and comments:
- morning buffet at the Snack Riviera was always understaffed. May I suggest hiring bus people to clean and reset the tables.
- the stores pulled the scam of not having enough pesos to give back as change and therefor asked you to by a lighter or candy instead. This way to increase your sales is embarrassing for you and a con. Is it worth it to your reputation to be known for trying to rip off your clients?
- On registering at the Platinum, they didn't really supply us with an abundant amount of information explaining what was available, they just told to download the app and get information from that. We seemed to always have to be asking questions to find out more about what was included and how to get it. App was very hard to download and had to go to the concierge to do it and sign us in. This comment as well cam from many people we talked to during our stay.
- We ordered on separate nights four bottles of higher end wine from the wine menu. The cork broke on every bottle of wine when the waiter was trying to open them. Red wine was kept in the fridge and wines were obviously not stored on their sides as corks were dried and fell apart. The attempt to decant the cold red wine into a chilled glass water jug was just embarrassing to watch.
- There is a Scuba Diving training sign by the pool but only saw someone there one day of the eight we were there. How about including in the sign how to register for it.
- I understand it was Christmas time and staff need to celebrate as well. But if services are not going to be offered in full, clients should be informed before hand. I.e.: bar beach service, pool side service and buffet breakfast service.
- If some of the restaurants and services are no longer available due to Covid, that should be mentioned on your website.
- Your restaurants have "themes", follow through on that. The Italian restaurant; play Italian music, have candles on the table, have Italian art on the walls, ensure that the whole menu reflects Italian, even dessert. French restaurant; ensure the whole menu reflects French cuisine, appropriate music, candles on tables and art reflecting the theme. Oriental restaurant; food was good but include oriental music and art work to pull the theme together.
I want to again thank you, as we did enjoy our stay and the above points were minor annoyances and personnel recommendations. [Details]

Beautifull place Very clean Nice Room but the bath is old need to be change this is not a 5 stars hôtel [Details]

We had a great time at the resort. All the staff worked incredibly hard to make things go smoothly and were so friendly. We upgraded to the platinum suites which was perfect. The beach was great, did not even go into a pool. Bernie on the golf cart is a sweet man and cared for us well, always had a smile (under his mask) and welcome when he saw us. [Details]

We were hoping for a 5 start experience but certainly didn't experience one! Although the grounds were lovely (pools, walking paths) and our room was large, spacious and clean, the service was not near where it should be. I would add that this may be due to Covid and NOT the workers present.....they did the best they could. The resort appeared very short staffed (especially bars) as we waited in line sometimes more than 30 minutes at the beach bar. Buffet restaurant and specialty restaurants were mediocre at best, including service and food. (once again could be due to Covid). Food in buffets was never hot, sometimes cold, and some restaurant areas were in a sad state of disrepair (Mexican restaurant, La Hacienda, had a water leak in the ceiling so bad the water was pooling in large areas on the floor and the drywall ceiling was falling down. Often waited several minutes for utensils and drinks. Not an issue at a 3 star resort but certainly shouldn't be an issue at a 5 star resort! The internet access was absolutely atrocious. You have to buy the premium package or remain on roaming if you want any service. During Covid when booking PCR, antigen or other tests is a must...as is accessing trips and tours. On a positive note our walk out swim up room was large and cozy...and the AC certainly worked! Value for price was not great in our opinion. [Details]

This was our 1st ever vacation outside of Canada.
We arrived later in the evening 10:00ish, tobe taken to our room that hadn't been turned over/cleaned after last guests. Bedding was stained and filthy!! Called manager who sent hskg to change bedding, room was to be cleaned next day.
We ordered room service after long travel we were very hungry. 45 minutes later food arrived nacho soggy ,all food ice cold and horrible couldn't stomach. Charged for room service. Manager was made aware and shown.
Long story short, Never again!! [Details]

It was a very nice resort over all. Kind of boring for kids, not much fun activities around the pool or resort. I am not sure what they offer in Family club but it didn't look anything different. Not recommended for seniors. Lots of walking. Buffet food was very repetitive. Restaurant booking wasn't that easy either. Most nights were booked. The shows were really nice. Staff were super nice and polite. Excellent service at restaurants , and front desk. Beach was super nice but certain areas have rocks, so you may want to go in with water shoes. No seaweed. The resort next to princess had lots of seaweed when we walked , but luckily there was hardly any seaweed at Princess section. [Details]

This was my second stay at the hotel.
We were disappointed to see that we booked the Riviera side but were given a room in the sunset side, far from the pool and beach. Also the junior suite there isn't as nice as the rooms closer to the pools and beach. We upgraded for a hefty fee to get a better location and somewhat better room.
There were far too many children on the resort, at the restaurants, shows and sports bar. We will look for an adult's only next time.
The staff were wonderful as were the shows and food. [Details]

Would not come back. We did not get our money worth [Details]

This hotel was great. I wish we had proper Mexican food or even tex mex. Just the boyfriend and I went, it was decent. The beach should be separated from princess family and riviera princess. [Details]

We had a great time at this resort! The people, food, beach, room, atmosphere and service were above and beyond. You can eat at the a la cartes evernight if you want. The French restaurant was outstanding and the Italian was equally great! The only negative was we were there for two weeks and the shows seemed to be the same the following week. The band on the Saturday night in the plaza was so much fun. There is truly something for everyone here. There wasn't any snorkelling off the beach but they could take you to a reef for about $30 per person. I totally recommend this resort! [Details]

Very relaxing vacation for my family. I like the lay out of this hotel. It is easy to find my way and a lot of difference choices of activities. Good for couples, families and seniors. The restaurants are good quality and good services. We love their French cuisine very much. I am highly recommended and will come again! [Details]