Barcelo Maya Palace

Wonderful holiday!! Beautiful resort. [Details]

The entertainment was non stop they were great, service at bars by pool always fast and friendly. Service in lobby bar slowest I've seen and didn't understand drink orders as well. [Details]

Went to the Palace hotel for spring break with the kids March 16-23.

Don't listen to the complaints, this is one of the best resorts we've been to in Mexico!

The checkin was easy and quick. Not 10 minutes but we were taken in a normal amount of time and processed fast.
The room was simple and were pleasantly surprised it had 2 sofa beds as well as 2 twin beds. Everything worked and the room got cleaned daily. The room faced the garden and we had deer come out every morning to feed right outside our balcony. Very cool!
The food at the resort was great! The variety of places to eat was perfect for the week. The buffets had a good selection and since there was 2 connected buffets you could chose more then just the norm.
The Restaurants at the resort got booked fast and many people were waiting for cancelations so ideally book yours when you get in for the best selection! The French was the best, the seafood was second and the steakhouse was the least favourite of ours!
The pool was massive and the sun beds did get booked up prety fast so either get yours early or go to the beach. There were a lot of sun beds at the beach and plenty of shade. There was lots of fun things to do at the pool. The entertainment crew was active and hopping around the pool and the beach all day long! The bars were great and would serve you anything from margaritas to cappuccino.
The beach was rocky and at times there was some seaweed wash ashore but the crew got rid of it fast! There was an area where there were no rocks at all and it made it easy to go in and out of the water. We spent the majority of our time there. The fish come to you prety quick and you could snorkel right there and see variety's of fish and even turtles. Best videos we made are with the turtles.
The resort it self is very clean and constantly being looked after. No issues with that at all. You could walk across all the 6 barcelo resorts and enjoy the views or just jump in the pools of the next resort. In the evenings there was lots to do there as well. From the shows to the mall, We played bawling in the mall one evening when it was raining.
There is a fully covered pathway that takes you across all the resorts for when it rains and you want to explore. I liked that very much.
Check out was a bit long but again not unexpected. We were told to get ready for 11:45. We checked out on time and we're waiting for the bus while sitting at the lobby bar. Bus came a bit late but we were the last stop before the airport. No issues there….

Overall everything was perfect and we would return there again with pleasure! [Details]

Very disappointed with you beach. At no time were we informed that your beach is built artificially and its full of corals in the water. Not knowing about this I cut myself when entering the water. I feel that this information should be indicated to prevent more accidents. When I reported my mishap to customer service they admitted that in fact the beach was artificially built . The person took our room number and that was it. At NO during our stay did the hotel checked as to how I was doing. This is very poor service to your guest. [Details]

It was a good holiday, however for that price the food couod be better , the desserts were alll horrible , no one ever finished a whole dessert , just a bite and leave it . If you cooked something like this at home you would throw it out .
There is zero sugar in them . Or zero chocolate .
People cN over look a dirty towel in their room or other small things but to have 99% of buffet deserts be that gross is i excusable . For the buffet food , out of 100 dishes there should be more than just 5 that are ok.
When people say the dons is good , the presentation is great but that doesn't make up for all the things you have to spit out . You pay that much and have to spit it out , we aren't fussy people . There is always someting , but there should be more .
Guacamole and cheese and tacos should be separate to not hold the line ups .
Red drinks in dispensers at the bars are horrible .
Quit trying to cut corners . We notice .

To have a hot French fry station would make all the horrible food go away. Such simple things they could do .
Maybe have 1 good dessert.
As well there is never anyone to answer phones when you call the front desk.
One night our safe was locked out : it took over an hour for someone to come . 10 calls and I went to front the guy disappeared behind the wall and never came back.
You are ON your own at this resort !!!!
The maid also stold our kids bangle tines day treats .
There was no mix up
She took them. She gave them back to the manager .
I asked every day and to the manger to have house keeping only put clean towels
They kept wiping everything and touching my stuff .
The maid also switched the fridge guys tips with hers . [Details]

The beach is not natural . It was artificially built and it's full of corals in the water. I cut myself on a foot unpin entering the water. Shame that this information is not mentioned [Details]

Our family of four spent 8 days at Barcelo Maya Palace at spring break. We absolutely loved it and were sad to leave. Our room was clean and comfortable, the staff is lovely, the beach is gorgeous and the food was wonderful. The a la carte restaurants were a treat and the buffets had delicious food with lots of choice. We especially appreciated the traditional foods, but the youngest also appreciated the “fun” foods. It was easy to book excursions that left directly from the lobby. We had a wonderful, relaxing stay, and I miss the bliss of reading on a shady lounger on the postcard-perfect beach. [Details]

From the moment we checked in, the staff made us feel welcome. Every staff member greets you as they walk past with a warm Hola! After the first night, we asked to switch rooms to the top floor as it was noisy for us. Without hesitation, we were accommodated. The restaurants were all very good with great service. The stand out was at the Hacienda buffet, and his name is Lucio! After we ate one meal in his section, he always looked for us when we walked in and had a table ready for us. He got to know us and shares my love for habanero salsa. Every day he had a special habanero salsa made and ready for me. He memorized our drinks and when my wife and I had shots of tequila, he brought our daughter a ‘shot' as well. We shared stories of baseball, travel and he told us about his family and the Cancun area. The Santa experience in the lobby and on the beach was spectacular as well!! We will definitely be back!! [Details]

It was wonderful! Everything, from the accommodation to the food at the buffets and at the a la carte restaurants, was fantastic! The staff were very friendly and helpful. The entertainment was enjoyable. The resort was top notch; very clean and the pools were beautiful! [Details]

It a big complex, which combines 6 hotels into single area.
There are variety of pools including laps pools as well.
Basketball, ping pong and other activities are also available.
There is a scuba diving center onsite which provide a wide range of services from the basic intro to advanced cenotes and Cozumel trips.
Gorgeous beach, you can snorkel with turtles ever days.
Our daughter loved the kids club.
The room is nice size, clean.
Beds are quite comfortable. The food was ok but nothing special. We only used the buffet. There is a mall and casino onsite as well as "theater" with nightly shows. If you need WI-FI access you'll need to pay extra and quality of connection was not consistent. [Details]

We have just returned from an incredible 14 day stay at the Barcelo Palace. The facilities are everything one could wish for in a resort. The pools are huge, clear and refreshing with lots of space for everyone not to feel crowded. We used the lap pool daily. The basketball courts, ping pong, bocce ball, pool tables fooseball and children's water park were always well used. The beach is fabulous and super family friendly, shallow enough to just stand in to cool off , watch all the fish and turtles or snorkel without fear. We estimated the average age between 35-45. So many families as so well suited to families with the junior suites, incredible restaurants that had everything to spoil guests with and the children's pool. So much fun. The à la carte restaurants were spectacular. We would recommend this hotel for all ages and stages. [Details]

The Hotel was big and beautiful with smiling and happy receptionist in the hotel lobby. Food in buffet are excellent and servers are awesome! A server named Angelica .Poot was so nice to me and helping me on the table, helping me carry my food and bringing me juice, she did served our table for a week whenever we go to Hacienda Buffet and she reserve our tables upon seing us,Breakfast, Lunch and Dinner. The Rooms in our hotel is so beautiful as well.3 other restaurants ( Caribe,Rodizio and Japanese rest.) Fantastic beaches and scenery, great staff in the resort and great adventure. Will come back again. [Details]

We had a great adventure at Barcelo Maya Palace, the hotel associates( workers) have excellent customer service,always greeting and smiling,but the best part is the buffet servers, there is a server named Angelica.Poot and she has the best and excellent customer service i ever experience, she helped me and my wife everyday for a week,bringing our favourite fruit drinks,fruits,eggs in our table and very polite with a smile when she greets. We see her at Hacienda Buffet. Our hotel room is also managed very well by the staff working in the area, If i will have the chance to go for a great vacation again, I will surely come back at Barcelo Maya Palace Resort Hotel. [Details]

This place is great if you have children. There are 3 water parks on the property, which is enough to satisfy the needs of little rascals.

One negative experience worth mentioning was at the front desk, at check-in. Before the arrival, I have requested first floor room (we have 2 strollers), preferably by the pool. At arrival, the girl who didn't speak English gave us a room on the 3-rd floor in the farthest building from the pool. After 20 minutes of back and forth, and calling her manager, the issue was resolved, but she was anything but helpful or understanding.

Overall, great resort and we will certainly come back. [Details]

Family of five, kids are 8, 4, and 2. Loved everything - the beach, the pools, the restaurants, the water playgrounds, the room, the buildings, the accessibility. Most of all, loved all the greenery. The whole resort is one dense garden. Beach is covered in palm trees. Covered walkways connecting the whole resort are a very unique and very useful feature. Most beautiful resort we've seen. [Details]

We visited the Hotel from April 12 to the 19 with our two grand daughters ages 13 and 8. we had a very nice vacation with lots to keep them busy. We found the Hotel to be far from Cancun for any excursions as it took us one and one half hours bus ride to get to the Marina. If you do not book an ocean view room it is a long walk to the lobby or any of the restaurants. You must pay for WIFI as the free WIFI is only in certain areas for a limited time. Only English TV show is CNN so on a rainy day nothing for kids to watch. We found the evening shows started too late at about 9;30 pm. After being in the sun and pool etc. all day the 8 year old was too tired to stay up for the night shows. The pillows were very comfortable but the mattress covers were very noisy whenever any one turned over during the night. Was great to not have anyone trying to sell you a time share. Beach is rocky in front the of the Palace resort you must walk over by the Colonial or Tropical for better beach. [Details]

We went there for March Break. Great resort, a bit on the pricy side. Great beach and pool, great rooms, clean and roomy with a balcony with amazing views of either gardens or pools. Average food at bugffets but great restaurants (need to reserve early), average internet service. Very large resort and very American-style: grand extravagant buildings and gardens, loud music and little character. that being said, convenient place for family - kids loved it. [Details]

The Barcelo Palace is a five star hotel and it deserves the rating. The complex is clean and well maintained. The beach is kept is excellent condition - it is cleaned and raked each morning. The gardens and grounds around the Palace are beautiful and kept pristine. The rooms are very nice and spacious. We were fortunate to be in the Oaxaca building with one of the rare rooms right on the beach. There are approximately 700 people working at the Palace and the service is outstanding. The beach is incredible and it is possible to snorkel right in front of the hotel and swim with the sea turtles, see rays and a variety of fish. There are numerous a la carte restaurants and although you can use any of the offerings in the other complexes, we found the ones in the Palace to be our favourites. The buffets are immense and offer a wide variety of food. I would highly recommend the Palace and would definitely plan to return. [Details]

JUST RETURNED AFTER SECOND VACATION HERE.
EXCELLENT SERVICES, SPOTLESS HOTEL & GREAT FOOD SELECTION WITH GREAT OPTION TO SHARE ADJOINING 4 RESORTS. FANTASTIC CUSTOMER SERVICE WHO WENT OUT OF THEIR WAY TO ACCOMMODATE ANY REQUEST. [Details]

I guess we had some bad luck with our room initially. It was noisy by mrchanical room. It took us a while at front desk to reach some agreement. Next room was also noisy but they were able to fix it. Slow and understuffed front desk. [Details]

Excellent, A dream come true [Details]

The staff were friendly, helpful and ready to please. The room was clean, comfortable and very spacious. Perhaps the nicest vacation we have ever taken. We were pleased with the buffet items and loved the specialty restaurants. The resort was large enough that we could walk either in the open or under cover and see everything. [Details]

The hotel was great - this was my third trip to the Barceló Maya Palace Deluxe and in the five years since my last stay - boy they have done a LOT to improve.

They have added a Mall with restaurants and shopping. A Bowling Alley, Mini-Golf and just up the road - a new Dolphinarium with daily free shows. And the construction continues - Barceló is obviously investing very heavily in these great properties.

The food was excellent - good quality and variety. But, we were there at a time when the majority of the guests were Spanish speaking - and I think the diet regime was catered more to their own tastes. No complaints, just that it was different than mine.

Entertainment - I was disappointed in this area...there is obviously a lot of talent involved and the actors work their hearts out...but it was not as good as I'd seen in the past. And, they really, really, really need to do something about volume control... What they don't have in quality - they are trying to amplify with quantity.

The rooms were fantastic and the cleaning staff do a great job. Only complaint would be the beds...oh my gosh, hard as rocks...and they need to add mattress toppers on them to protect you from the springs.

My biggest complaint is WiFi - and that unlike many other major players - they still charge for the use of the service...I think that this is a huge issue for many travelers today - and Barceló needs to explore some options in this area.

We had flight delays coming back but despite the disruption - we were tended to well - given a room which was paid for by the air carrier...

Otherwise - this was a great holiday and we would certainly return here with no problem... [Details]

Amazing experience. Beautiful property, very good food, excellent service staff. Front desk staff not very helpful, did not understand English very well, we encountered a lot of resistance when asking to change rooms because they painted next door and the room smelled of paint fumes. Other than that the resort if AMAZING. Great staff, good drinks, food and very nice people. [Details]

We have visited the Mayan Riviera several times, but have never experienced such exceptional service anywhere. [Details]

Great family trip at Barcelo Palace. Resort was full but didn't feel busy, lots of chairs at pool and beach. Way above average food at breakfast and lunch buffets and at reserved restaurants for dinner. Great snorkeling, kayaking and sailing. [Details]

The hotel is beautiful! The grounds were so perfectly groomed. And we noticed how hard that staff worked. A big thank you to them!
We found that the food was very good with a good selection. The Brazilian restaurant was fantastic!
The beaches were very clean and the snorkeling was awesome! We saw stingrays, sea turtles, and a variety of fish.
Thank you for a great holiday! We have and will still recommend this resort to our friends and family. [Details]

WE were very pleased with this resort. It was a beautiful place, the service was excellent, and the food very good. I would go again. [Details]

Everything was wonderful except the bed mattress. Unlike many all inclusives, the food in this resort was exceptional. Also, this resort is located on what we think is the best beach of the Mayan Riviera. [Details]

Barcelo Mayan palace deluxe was overall beyond expectations. Great food and staff. No internet in this day and age disappointing. Desk staff don't speak fluent English and sent us to an occupied room. After that we had no complaints, beaches, pools and shopping was awesome! [Details]