Occidental At Xcaret Destination

Occidental At Xcaret Destination
3.843.843.843.843.84
3.84 based on 638 reviews
#32 of 120 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya
Rated 4.5 stars
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Occidental at Xcaret Destination

, Winnipeg, MB
2020-03-06
Loved this place [Details]
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The strong points
Gorgeous grounds and pools. Idyllic beach. Clean, spacious, modern rooms. Helpful staff. Lots of shade, plant life and wildlife. Bars were great. Xcaret right next door. Room key is in the wristband, so no key or card to lose.
The weak points
Lack of signs for buildings & directions. Food was just average, and nothing available in part of the afternoon or overnight. Coffee shop in lobby is not included. Pillows were too thin. Wifi should be included in this 'all inclusive'.
Certified
Hotel reply, Guest Services, on 2020-03-18
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests' experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Great getaway with family friends

, Winnipeg, MB
2020-03-06
We enjoyed all the walking and proximity to the jungle. Staff were very friendly and amenities were everything we needed. [Details]
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The strong points
Appropriate setting with river transport to nearby Xcaret Mexico Park.
The weak points
Pressure to buy more is always present. Spa seemed very expensive.
Certified
Hotel reply, Guest Services, on 2020-03-09
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Paradise setting

, Winnipeg, MB
2020-03-06
The hotel grounds and pools are absolutely gorgeous. Rooms are spacious, clean, and well-appointed. Staff are friendly, but the front desk is understaffed and slow. Activities and shows are hit and miss depending on your tastes. Easy access to Xcaret is a huge selling feature. Beach is small but marvelous. Food is mediocre, but wide ranging and plentiful (except bacon and raisin bran!) Building and path signage is lacking. [Details]
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The strong points
Natural beauty, peaceful, friendly staff, clean spacious rooms, modern tasteful decor, proximity to Xcaret, bars are great, beach is beautiful, lots of wildlife, loved the putting green.
The weak points
Not enough bacon, meal times are not flexible enough. Buildings and paths are poorly marked, if at all. Paths are not lit well at night. An all-inclusive should have wi-fi in this day and age!
Certified
Hotel reply, Guest Services, on 2020-03-09
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests' experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Almost perfect

, Winnipeg, MB
2020-03-05
Good stuff: The grounds are gorgeous, with lots of shaded walking paths and plenty of plant life. Loads of creatures to enjoy, and though small, the beach is sheltered and is great for swimming and snorkeling. The adult pool is amazing. The bars and staff are fast and the drinks are good. There is always lots of room in the dining areas (sometimes a short wait for popular a la carte restaurants). The shops have lots of souvenirs for all tastes and a convenience/ sundry shop for forgotten items. The pools are huge, fairly warm, and beautifully designed. Activities are hit and miss, depending on the crowd on hand. Super to be close to XCaret Park next door. If staying a week or more, buying the unlimited pass is recommended. Nightly shows are a gamble: some nights are great, and some are awful, depending on your tastes. Either way, it will be very loud. Mayan Ruins on site are a bonus!

Bad stuff: Check-In desk are understaffed and very slow. There is a lack of signs on bldgs and paths, so it is easy to get lost. The maps are not very good. The food is ok. There is plenty to eat at the buffets, but the quality is just average. Better signs indicating what food IS and how spicy it is would help. A desperate lack of bacon at breakfast! Staff are keen on tips and service will reflect it. There are not many on-site activities, but Xcaret is right next door. [Details]
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The strong points
Excellent grounds, well maintained, gorgeous paths, plenty of wildlife, friendly staff, large clean rooms, comfortable beds, nice amenities, tasteful finishes, absolutely beautiful. Easy walking access to XCaret Park next door
The weak points
Not enough sunbeds at pool / beach ( towels/ no one there for hours!), no snacks or food from 4-6pm, and 10pm to 7am. Pillows are flat. Those with mobility issues will struggle. Small beach. Not enough signs on bldgs or paths. Not enough bacon!
Certified
Hotel reply, Guest Services, on 2020-03-09
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests' experience. We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Aline Andre/Paul Andre

, Edmonton, AB
2020-02-20
A super nice and clean place. The staff are all very nice and helpful. [Details]
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Certified
Hotel reply, Guest Services, on 2020-02-26
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests' wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Good stay

, Winnipeg, MB
2020-02-17
Wildlife such as monkees, fish, birds was fantastic. Maids, waiters, activities staff were all great. Ricardo goes out of his way to get people involved in sports activities. My son and I enjoyed his enthusiasm. Great job Ricardo! Some of the front desk staff seem like they don't want to be there. The waiters and waitresses were all great. [Details]
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The strong points
Food and recreation great. Being next door to Xcaret is great. Snorkelling was awesome.
The weak points
Room wrist key stopped working twice. After playing sports were extremely tired and did not enjoy walking all the way to front lobby to get wrist key reset. Front desk staff did not even apologize for the inconvenience the first time.
Certified
Hotel reply, Guest Services, on 2020-02-26
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests' wellbeing and strive to make their holiday an unforgettable experience. We appreciate your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Family Vacation 2020

, Saskatoon, SK
2020-01-27
All was very good food room staff were excellent Mexico is such a clean country [Details]
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Certified
Hotel reply, Guest Services, on 2020-01-29
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests' wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Amazing from start to finish

, Edmonton, AB
2019-12-06
Occidental Xcaret Destination Resort - November 17, 2019 to November 26, 2019
This resort is nothing short of amazing, and completely exceeded our expectations from the start to the finish. The décor of the complex, rooms and restaurants is amazingly designed and detailed, and immaculately looked after. We have never stayed in a place that was kept that clean and tidy, absolutely every spot that you looked at. All the staff were friendly and accommodating with the exception of one bartender at the beach bar. Our concierge staff were amazing…that would be Oswaldo, Roderick and Carmela. The best bartender hands down that we dealt with at the pool closest to our building (#22) was Alberto Diaz. He played the best music, and made the best drinks…Miami Vice, Palomas, Mango Tangos, and his twist on a Mango Marguerite. The housekeeping staff for our room was impeccable. Our room was always extremely clean and restocked daily without fail. The food at the restaurants was unending and huge in variety, there is no reason that you couldn't find something to satisfy your hunger or appetite, our favorites being the dragon rolls at the Oriental a la carte, and the 2 hour baked tomato soup at the Italian a la carte. The restaurant staff whether at the a la carte restaurants or the buffets were always there to clear away your plates, ask how things were, if you needed anything or ready to bring another drink at the drop of a hat. There was always something do to if you wished or nothing at all if you wished….mini golf, tennis courts, basketball courts, night club, entertainment theatre, party pool activities like foam parties, dance competitions, dance lessons, cooking lessons, jumbo chess set, ping pong, musicians nightly at the lobby bar, and the list goes on and on. If you feel like walking, there is plenty of that, and if you don't feel like walking, there will always be a trolley around within 10 minutes. It's proximity to the Xcaret Park is another perk to the resort, just a short boat ride or walk from the lobby or the beach. The entire vacation was amazing, and I can't wait to go back again. It was truly being in a luxury resort in the middle of the jungle bordering the Caribbean Ocean, without the huge cost to go with it. You couldn't go five minutes without crossing paths with a monkey, agouti, coati, deer, baby deer, iguana, turkey buzzard, or schools of fish at the beach. I felt like I was in an extremely high-end tree house the entire time. [Details]
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The strong points
So quiet, and being in a jungle with animals everywhere
The weak points
The main lobby staff were not as friendly as all the rest of the staff
Hotel reply, Guest Services, on 2019-12-12
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests' wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Occidental at Xcaret Destination was fabulous

, Richmond, BC
2019-12-01
My wife and I loved our stay at the Occidental Xcaret Destination. The scenery was amazing lots of native animals ( monkeys Lemurs, Grouti) beautiful pools and a stunning beach. The staff were so very friendly and helpful. The food was great the rooms were great. We had so much fun and will definitely return. [Details]
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The strong points
Friendly staff, stunning scenery. Amazing wildlife, great rooms, good food. Will definitely return.
The weak points
The only downside to our vacation was a Tour that tried to pressure us into a timeshare.
Certified
Hotel reply, Guest Services, on 2019-12-09
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests' wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Disappointing Vacation

, Winnipeg, MB
2019-03-12
My family and I traveled to this resort for a wedding. We have traveled a lot and to a variety of resorts. I can say with confidence that we were extremely disappointed with our stay at this resort. Upon arrival, our room was not ready. We had to wait for an hour and a half before we could get our room. Normally, this wouldn't bother me too much but we were traveling with our 9 month old son who was in desperate need of some rest. When trying to get answers from hotel staff regarding the delay we were passed on from person to person. The staff were rude, unhelpful and lacked customer service skills. In addition, the day of the wedding our room had no water. I could not shower or wash my son's dirty bum before the wedding. When I reached out to the front desk, they told me they would get back to me in 15 min, but never did. We were without water for 24hrs. The water was yellow, poor water pressure and stunk of gasoline our entire stay. The resort does not have wifi. We opted to pay for it for one day, but it was a complete waste of money. The network is unsecure and had a very poor connection. Overall, the food was mediocre and the staff were not very friendly. Another disappoint, we often had to wait for 10 min before someone brought us a high chair for my son. In my opinion, this is not a 4.5 star resort and I will not be recommending this resort to anyone. We were also disappointed with the beach. It had a strong smell of sewage, so we were unable to sit there with our son. [Details]
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The strong points
Unique, monkeys come right to your balcony The grounds are clean Rooms were clean
The weak points
Smelly beach Unfriendly, unhelpful staff Water turned off for 24hr without notice
Certified
Hotel reply, Guest Services, on 2019-09-09
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests' wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I'm very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests' satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Regards.

Beautiful grounds and lagoon

, Brighton, ON
2019-02-13
The four of us overall enjoyed our stay,but food is at the top of our list and comfort,we all agreed the mattress was very comfortable.Room was kept clean.You do not get a discount for the xcaret park.It would be nice if you could do the day at the park one day and evening show the next day because it should not be missed.Its a full 12 hour day,you are just next door. [Details]
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The strong points
Great bartenders,friendly and helpful staff,great pools, nice a la cart restaurants,,love the lagoon and adult only pool behind beach restaurant.The staff work really hard.The grounds are kept in a natural state which I loved.Beside Xcaret park.
The weak points
Supper at Le Buffet was the worst I have ever encountered in Mexico.I have gone to several resorts here.All four of us hate cold meals when it's suppose to be hot.It was tried twice.Worse dessert variety also,have had better in Cuba.All sheet cakes.
Certified
Hotel reply, Guest Services, on 2019-09-09
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. As hotel we offer the UXX package which includes unlimited entrance to Xcaret Park during your entire stay. Where you can go as many as you want during all your stay. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

A destination resort worth experiencing!

, Toronto, ON
2018-09-26
The reason for our trip to Occidental Xcaret was not only for a family vacation but also to check out the grounds for my wedding happening in June 2019 at the resort! We were overall very pleased with the resort! I was able to sit down and talk to wedding coordinators who were lovely and accommodating. The grounds and scenery is absolutely breath-taking. The animals around make it entertaining for young and old. It's a destination resort very unique and unlike anywhere I've been too! We are definitely looking forward to coming back in June with our family and friends to celebrate our wedding! [Details]
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The strong points
Beautiful grounds Spacious rooms Friendly pool entertainment staff! Something to do for all ages!
The weak points
Check in experience was sub par. The a la carte dress code for males personally is a little to strict. I understand shirts with sleeves to be manadatory buta nice pair of dress shorts should be allowed. Could be more than 1 drink server around the pool
Certified
Hotel reply, Guest Services, on 2019-09-09
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests' wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

Mexico 2018

, Sylvan Lake, AB
2018-04-11
Mostly as I remember it from 2014 but they've brought in more sand for a larger beach. The grounds are the same as are the rooms. [Details]
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The strong points
Had a great fillet at the grill. Great service at pacos tacos.
The weak points
Had another guest of the hotel enter our room with a room key. They had stated they had been in our room 3 times prior. How the front desk gave them a key without ID is beyond me. Let them try to sell you a timeshare, you'll be left alone once you have.
Certified

Beautiful Resort

, Mississauga, ON
2018-03-18
Staff are fun, complimentary and very diligent. This resort is very over whelmingly huge upon arrival, you really need to take some time to get the lay of the land, so to speak, but breath taking beautiful. There are shuttles/Carts to help with transport between beach and lobby. We were right in the middle, so walking was definately part of our everyday. Unfortunately the little beach area was out of comish while we were there, did open up but was very swampy (smell). Salt water pool area is really nice, you will see pelicans flying over regularly and little brightly coloured fish as this pool is fed by the ocean. Food is hit or miss, keeping in mind they are feeding mass quantities, there is plenty of food available all day long, buffets were ok, by far the best restaurant was the oriental, followed by the mexican... dont waste your time on the seafood, we waited over an hour for our meal that was AWFUL. Rooms were very clean and looked forward to after a busy day, watching the lemurs and other nature on the grounds.
So, the million dollar question, would I recommend this resort...Well, my first response would be with a question. What do you want for your holiday? If you dont mind walking, if you prefer pool to beach and love nature, then I would give it a 5 star. , [Details]
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The strong points
Rooms are spacious, dont bother with the concierge service, I had to ask for my bonuses with that, staff is so helpful, the robes however, were great after a long day of outdoor activities. beds were sooooooo comfie.
The weak points
beach area was very smelly. Everything was a treck to get to.
Certified

Occidental at Xcaret Xperience

, Quinte West, ON
2018-03-12
This trip was a dream come true! The Occidental at Xcaret Destination is one that will have us returning to Mexico again and again. On this trip, my husband and I experienced the wonders of the Riviera Maya all within the property of this hotel and adjacent eco-park Xcaret! This hotel is run like a well oiled machine with happy and welcoming staff that work tirelessly to ensure the visitors stay is the best that it can be. The destination is a perfect blend of nature; luxury; adventure; and relaxation. There is plenty to do right at the resort; but it is also conveniently located so that any offsite excursion travel is relatively close (45 minutes from Cancun). [Details]
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The strong points
Many choices for great all inclusive food/drink and no limitation/ reservation needed for the a la carte restaurants. Clean and well maintained hotel accommodations/grounds; friendly/professional staff. Nightly entertainment with quality performances.
The weak points
Although has beach, not a strong beach destination. Sunsets overland so sunset pictures not as spectacular as sunrise.
Certified

Great Stay

, Toronto, ON
2018-03-11
The best all-inclusive we've stayed at yet! Great food, really, really great food! Sonora Grill and Los Olivos were standouts. Unlimited a la carte dining and no reservations required, we actually went back for favourite dishes multiple times. Lots of bars, top shelf brands and great service. The room was well appointed, with loads of closet space, a fantastic mattress and really good pillows. The pools are beautiful and the washrooms were always spotless. The only drawback is that this resort is not located on a large stretch of beach, so you can't beach walk for miles. They have a lagoon that was being restored after an earlier storm. Just north of the entrance, there is a small natural beach, maybe a hundred feet wide, with soft white sand and crystal clear water. The resort grounds were lush and beautiful, with nature trails and ruins to explore right on the property. We stayed 10 days but could easily do 2 weeks next time, never said that before! [Details]
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The strong points
The dining, the friendly staff, and the little natural beach that felt like a secret.
The weak points
The lagoon. And the wifi is expensive.
Certified

Fantastic Resort!

, Milk River, AB
2018-03-07
Occidental is a fantastic Resort! I would highly recomend it for everyone. The staff is fantastic and very helpful. They have daily sporting events like beach volleyball, water pollo, aqua aerobics, ect. Mario Perez (Staff member) was great. He lead a lot of the sporting events and got everyone involved. Thanks again for everything! [Details]
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The strong points
Beach volleyball, Water Pollo, Events, Food, Ping pong, close to shopping, night shows. Everythhing you could ask for.

Best vacation location in the Riviera Maya

, Comox, BC
2017-12-31
We have been to the Occidental 6 times now, have brought family and friends to enjoy the resort, and have enjoyed the experience each and every time. Access to Xcaret Park makes for a full, rewarding experience; however, on our last visit, we relaxed at the resort and enjoyed the entertainment and snorkeling in the lagoon, interacting with the monkeys. Friendly, helpful staff - our experience here has resulted in a move to the Riviera Maya. [Details]
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Certified

Overall a good hotel

, Saskatoon, SK
2017-09-18
Food is above average especially if u go to the resturant to order off the menu other than the buffet. Wifi is terrible, only one hour free at lower level,signal is weak and it doesn't mattter if u only use 20mins at 10am, ur time ends off at 11am, it doesn't accumulate. Easy access to Xcaret park. Fishes are seen at the beach since it's a coral reef location. I don't recemend this hotel to family with kids since them seems not much for them to do at night. There is a manmade river with ocean water in the hotel, a big water fountain at the lower lobby in front of the lobby bar. It is very dark at night, the lights are dull, so one night I fell to the water fountain, ( the floor is wet due to the humidify,) the water is up to my chest so I wasn't drawn but my iPhone 6 plus is totally dead, since it is sea water inside. I talked to the manager 2 days later since there is nothing done to prevent future incident and I am worried if small kids fall into it. It is dangerous. But he sounded like it is my own fault and I should take full responsibility. I should say It is 70% my own fault since I walked to the corner because there were live singer and people are dancing on the floor so I try to not get into their ways. However, I am trying to help the hotel to do better, if they could just move the sofa closer to the corner so that no one would ever walk down there so no one would fall into the water. He gave me a 25mins massage at the spa but I am not trying to ask for anything, what upsets me is that there is no action after the incident and not even a Caution sign! It happened my second night at the resort and because of the poor wifi I didn't even have a chance to upload my photos to iCloud, it ruins my vacation and now I need to buy a new phone. [Details]
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The strong points
Easy access to Xcaret, if you buy unlimited pass you could take your time at the park since it is a huge one, it is very tiring to finish everything in one day.
The weak points
Poor wifi, one hour free only at lower level, cost $20 per day to have access in your room. Not recommended for kids, dark lower level lobby and chances to fall into water. No open space for kids to run around. It is also very dark at the pool.
Certified

Amazing vacation!

, Toronto, ON
2017-08-10
We've been 3-rd time at Occidental at X- caret Riviera Maya. As always- perfect vacation! Stunning place, fantastic food, very clean facility, lots of entertainment, very friendly stuff, amazing nature... Love it and we eill come back again! [Details]
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Certified

Tropical Rainforest

, Brampton, ON
2017-08-08
Very nice hotel, great variety of restaurants, friendly staff in a gorgeous rainforest with stunning wildlife with no bugs except over the water in the wifi area. The only bad things were the wifi, the beach was small and the selling tactics of timeshares. [Details]
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The strong points
Beautiful place, great food, friendly staff, great wildlife.
The weak points
Timeshares and everyone trying to sell you one. The beach is small and the wifi is horrible.
Certified

Beautiful Resort but smelly

, Richmond Hill, ON
2017-04-26
Positive: The views were out of this world, the rooms were cleaned every day, most of the staff would bend over backwards to serve you. Lots of activities to keep you busy all day and all night, you will never be bored. Food was plenty and tasty and you can always find shade. so much to do if you want to do stuff and plenty of places to rest or relax. Negative:The pasta lady would roll her eye with an attitude at you if you ask a question and the store guy would rather watch tv then serve you. We had no water in our room for a day. The day it rained and we really wanted a warm shower to dress for dinner. The air smelled like sewer and other areas smelled like fish. Could not swim at the beach for it smelled so bad. We swam in the ocean at the man made beach and we smelled of this on our clothes that even smelled up our room! Two days before we left the smell got more and more worse. Could not wait to get home! Would not go back because of the sewer smell but it was a shame because it is so beautiful! The pool was not cleaned everyday, it had lots of leaves in it. [Details]
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The strong points
scenery is beautiful! Staff are great!
The weak points
beach and bad smell
Certified

Great Holiday

, Embrun, ON
2017-03-30
Before leaving on holidays I had read quite a few reviews some good some not so good. But still decided to go to this hotel. I must say that from the time we arrived to when we left and were impressed with the cleanliness of the hotel, from the main entrance to our room and the restaurants, pool area there was always someone there to ensure things were to your satisfaction. The food was in abundance, the choices were multiple from the breakfast to the snacks in the late evening. Could not ask more of the people at the hotel, always making sure you were satisfied and that things were up to par. All in all we only have good things to say and would recommend this hotel in a heart beat. [Details]
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Certified

Occidental at xcarat

, Fergus, ON
2017-03-26
This was a wonderful hotel but a lot of walking and stairs so need to be able to get around, the grounds were beautiful but was really disappointed with the beach , wild animals were cool to see, would go back for sure [Details]
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The strong points
Wild animals and birds and x-carat was amazing
The weak points
Internet was very bad
Certified

Fantastic time

, Pickering, ON
2017-02-07
Occidental at Xcaret [Details]
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The strong points
The best asset this hotel has is their staff! Truly amazing. They can not do enough for you. They are professional, friendly and very hard working. The grounds are beautiful and are kept immaculate. The food is great with a wide variety to choose from
The weak points
N/A
Certified

Our Stay at Occidental

, Ottawa, ON
2017-01-13
It was a good relaxing 14 days, all and all the resort is big enough, the pools are great. Having X caret Park next door was awesome. The added bonus are the sights with Monkeys, Flamingo's - the wild life is every wear you look. ;-) [Details]
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The strong points
The little shops on the resorts were amazing, Taxi's are not expensive when going into town.
The weak points
They should have someone on towel duty and remove those who reserve chairs with a towel - but are gone all day. That really sucks for those who need a chair but can't because of towel occupancy.
Certified

Tropical Jungle Oasis - Occidental Xcaret

, Mississauga, ON
2016-12-14
Very spacious resort set in a tropical jungles with amazing animal-life and lush, tropical plants.

Great selection of eating establishments and options for every taste. And the best part, no reservations required for the a la carte restaurants.

Good assortment of pools ranging from noisy and filled with activities, one for unorganized fun and swim up bar, and a few for those that like it quiet. Also a salt water pool near the beach. The beach is small but lovely for snorkelling and calmer surf.

Right beside the Xcaret Eco park if you are looking for something to do without a long bus ride.

Rooms were clean and functional with no complaints. AC was a little lax some days but it was super humid when we were there. [Details]
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The strong points
Food selection, lush grounds, pool selections, wildlife
The weak points
Wifi was crappy but who really needs it anyways.
Certified

Nov 23/16

, Coquitlam, BC
2016-11-26
nice location, good food, small beach, like a park, pools good, Miguel at adult pool bar fantastic, top brand drinks, good beds
recomended [Details]
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The strong points
grounds
The weak points
beach
Certified

Great place

, Lloydminster, SK
2016-03-18
this was a great hotel with lots to do, just make sure you take good walking shoes. we got a good workout the first couple days till we realized there is a shuttle that can take you every where [Details]
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Certified

Really enjoyed our stay!

, Fort Smith, NT
2016-02-11
We arrived at the resort and were immediately wowed by the style/decor. Everyone we spoke to was friendly and helpful. The resort is huge! The only thing lacking is a nice long stretch of beach, but we were fine with what is there. We really loved swimming in all the enormous pools and walking around the resort. The room was nice and clean. The food was also very good. We decided to get the Unlimited Xcaret Experience added to our package, and it was so worth it! Xcaret Park is huge and there is lots to see and do. DO NOT MISS THE EVENING SHOW at Xcaret Park! It is absolutely fantastic. We participated in many off-site activities and tours during our visit, and the staff that helped us book those things were very nice and helpful. We enjoyed everything we did. Taking a taxi into town was quick and easy, and cheap. Overall we really loved our stay here and would go back. [Details]
  • Room
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The strong points
Pools and grounds were fabulous. Food was delicious.
The weak points
Wifi not easily accessible unless you're in the more luxurious category of package; time share people kind of hound you but most resorts are like that I think.
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