#97 of 135 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Riviera Maya
This is a property that is tired. Essentially an old property with a new coat of paint. In desperate need of renovations. However all of the staff are wonderful. Right from our butlers, TJ and Mariel on down to Adriana our house keeper. Just wonderful people. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Great staff.
The weak points
Tired property. Not representative of the Hyatt brand.
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Riviera Maya's best
Overall Impression Quality vs Price Food & Restaurants
Hyatt Zilara Rivera Mya
However all of the staff are wonderful. Right from our butlers, TJ and Mariel on down to Adriana our house keeper. Just wonderful people. [Details]