Royalton Splash Riviera Cancun

4.25 based on 12 reviews

#65 of 136 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya

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Fantastic Family Oriented Resort…we hope to return

Ph, Olds, AB

2023-05-27

This hotel has fantastic amenities and activities. The water slides are so fun, the lazy river is relaxing and there are several options for pools. The food was amazing in every restaurant on site and the staff was very friendly. We enjoyed everything about the resort. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
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Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

Amenities, friendly staff, delicious food, water slides, lazy river, and splash park

The weak points

Some continuing construction (but they kept it discreet) and the beach had some seaweed but they are working on that as well.

Certified

Our family vacation in Royalton splash

Babak Soroush, Maple, ON

2023-04-05

There was relaxing atmosphere with nice weather. We were enjoying sunshine after a long winter in Canada. Had too much fun in swiming pool and the beach. [Details]

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The strong points

Clean and cozy rooms, good food and drinks, quality resturants and bars, friendly staff, big hotel with different facilities

The weak points

Mismanagement of swiming pool area! It is frustrating when you have to wake up early in the morning (around 6 am) to occupy bedside pool !! otherwise can't stay by the pool during the day. The capacity is far less than number of rooms and guests

Certified

Splash Royalton

Anonymous, Bobcaygeon, ON

2023-04-03

There wasn't enough chairsat the pools they were always all saved with towels. A lot of people seemed to get food poisoning. The water park wasn't complete and many people were getting hurt on the slides. The a la carte food wasn't any good at most of the restaurants. [Details]

Room
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Front desk & Reception
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The strong points

Resort looked nice

Sanitary measures (Covid-19)

Could use some more hand sanitizer around

Certified

Overall Good

Tamara Van Den Brink, Langley, BC

2023-04-01

Overall we had a good time but management is lacking big time. The elevators were filthy constantly, our room had a big brown drip on the wall (someone before us must have spilled something) and no one cleaned it the entire 10 days we were there. The resort ran out of pina colada mix, strawberry daiquiri mix, nacho chips, chicken burgers, simosas, vodka, hotdogs, etc just while we were there. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

Our room was excellent, we were happy with the configuration. The food was excellent, when available or we could get into a restaurant. Staff were very friendly and trying their best to make guests happy.

The weak points

Pool loungers were all “saved” by 6:30am each day, guests wouldn't return for hours and staff did nothing about it. This caused so much frustration. Resort ran out of so many things each day. Had to tip front person at restaurants to get in.

Sanitary measures (Covid-19)

None observed.

Certified

Royalton Splash

John Beaver, Cambridge, ON

2023-03-22

All around clean and very friendly staff, need more chairs around pool, not enough for guests. Had a fall, sidewalks go up and down with no markings in a lot of places saw a few guests tumble. Restaurants are remarkable in design. The half of the water slide that was opened needs more work, my grandson, went down one and scraped and cut his spine coming down, sharp piece needs to be filed, they cleaned and bandaged it. Rooms need a bit more tender care. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
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Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

Excellent food, a lot to do there.

The weak points

We had chairs 2 days only for 6 people. Not good for older people sitting on side of pool all day. People had towels on them all day and never were around.

Certified

Fantastic hotel!

Beverley Brook, Kelowna, BC

2023-02-18

A clean, beautiful hotel with loads to do in and around hotel. The staff went above and beyond. Our eldest periodically uses a wheelchair and she said access was accessible , even to the beach! [Details]

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The strong points

Royalton thank you for a wonderful family experience ❤️ My favorite part about the hotel was how clean everything was and the staff were amazing, all went out of there way. The amenities for both adults and children were awesome! Room LOVED!

The weak points

Both my husband and I had food poisoning, my husband's was far worst. The worst of it lasted 24 hours, we are home and my husband is still suffering. As a complex care cook, I can see better food practices need to be maintained for better food quality.

Certified

Royalton Splash stay Feb 2023

Julie Leduc, Embrun, ON

2023-02-15

This hotel is beautiful! It has many pools and many options. You can also stay on the beach. If you want to the waterslides are beautiful addition for any family. We were not travelling with children and truly enjoyed this resort. [Details]

Room
Quality - Price
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Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

The beauty of the brand new building was our strong point. We had a room oceanfront, on the seventh floor of the main building, and we truly enjoyed it.

The weak points

Service is the weakest point. Coming to the table to clean it, to bring utensils, to bring a drink was a problem. Restaurant wait for 2 hours is excessive. In some restaurants, the food was cold. In the “Marche” the food was good, but not elaborate.

Sanitary measures (Covid-19)

Bathrooms were clean. All areas were always clean. They did a great job uncleanliness.

Certified

Great resort with lots to do

Dw, Beaumont, AB

2023-02-13

We had an incredible time at this resort, the pool is gorgeous and the restaurants are fantastic with plenty to do. The beach was nice but unfortunately there was a huge amount of seaweed coming in each day. (Not their fault of course and they did try to remove it each morning) [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
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Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

The pool and bars were exceptional, the staff were very friendly, accommodating and helpful.

The weak points

Being a new resort I did feel they are having some growing pains. Sometimes the staff seemed to be struggling to keep up to all the needs of the guests

Certified