Hyatt Ziva Riviera Cancun

Overall great resort with excellent service and food!
we had a great time there, resort felt new modern and was designed tastefully
its a smaller resort than others we have been to but felt intimate and due to this, it was easier to get around with 2 small kids - definitely kid friendly with lots to do throughout the week [Details]

Best hotel we ve ever been. And the food is excellent' [Details]

Overall we had an amazing time during our stay. Everyone was fantastic from the second we arrived. We did find some of the restaurants to be loud, and unfortunately, our pool view room overlooked the adult only pool , so we couldn't send our kids out to swim while watching from the balcony.
We loved that the resort was small, and we could easily get anywhere in a few minutes. We felt completely comfortable allowing the kids to explore alone. [Details]

Just returned for the Hyatt Ziva Riveria, Dont get this one confused with the others in Cancun.This one is the Lowest Star..maybe a 4 at Best.
The Good- Staff at Resturant were Amazing Marguerito, Raymondo and few more.LOVED THEM! GINA MANAGEMENT WENT above and beyond trying to please us
Food was good especially Mykoti Japanese the Best!
Air-conditioned broke in w Rooms my room 10404 and then my sister's room10403 Building 10 so we had to change rooms in between our vacation.
Air-conditioned in common areas and Resturant was terrible sweat running down my face at Dinner so uncomfortable
Main Pool Water Warm
Beach was the worst Beach I've seen and I've been in Mexico and Caribbean over 30 times so if your a Beach Person Not for you.
Spa was nice give that a 8.5/10
Rooms were big and pretty clean
Rest of resort wasnt very clean, just unkept.
Although Loved the Staff We will not go Back. [Details]

I took my mom and daughter to a Hotel Ziva Reviera as part of my mom's birthday gift. Our original plans we're back in 2020 with another hotel chain but Covid happened…

As the saying goes “everything happens for a reason “. I cancelled my reservations with the other hotel due to extremely poor customer service (even before we got there, yes!). This made me realize that if they could treat me this way now, how will our experience be while we're there? I reached out to a local travel agency who highly recommended Hyatt Ziva and I am soooooooo happy that we made the switch.

Customer Service 5 rating

We were treated like royalty from the onset. Anything you could want or need was catered for. The staff (every staff) was extremely attentive, welcoming, friendly, accommodating even if they could not speak English they would gesture with a smile.

Food 5 rating

There were a wide selection of restaurants to choose from and we literally ran out of time to eat at all of them…lol but the ones we did eat at were incredible, all day buffet, Italian, French, Japanese and the poolside restaurants. You don't have to leave where you're sitting to get anything. If you want to be lazy (as you should on vacation) this is the hotel for you. They will literally bring everything to you. My daughter was able to be in the pool or beach all day while still having access to restaurants near by. My mom couldn't stop thanking me for such a wonderful experience.

Ground/Facility 5 rating

When you walk into the lobby, you're greeted with a picturesque, photo ready view. The bell boys are so quick with gathering your belongings to assist you to your room that there was never a messy or cluttered lobby. The smell of the hotel was invigorating!!!! I'm obsessed!!! Lol if only I could bottle it up and take it with me…lol it's that good (and I'm sensitive to scents). From the lobby you can immediately see pools and the ocean, so breathtaking, the grounds were literally perfect and well thought out. Strategically lined palm trees, gorgeous cabanas (for daily rentals) and tons of beach chairs line the main pools. It is the perfect backdrop for weddings/renewals.

Rooms/Room Service 5 rating

The room size was handsomely generous!! We absolutely loved our room. It was pool view of the kids water slide area but we were on the third floor so we were fortunate to have an ocean view too!!!! It was the most spectacular view every morning and at night. The room had two queen size beds. The bathroom had oversized wood sliding doors that gave the room an open-concept feel from the washroom to the bedroom. It was a very “sexy” room, if you will ;) Fully stocked mini fridge and snack drawers and Nespresso coffee machine with pods, SHOCKED!! Room service 24/7, we were able to receive fresh towels, anytime time of day or night. Same for meals, no matter what time they will provide room service. My daughter had a huge floating device, they were kind enough to inflate it for us!

This a great hotel for singles and Familys, there was a dedicated Kids Club with an active itinerary to keep the little ones busy all day if you wanted time alone. There was one “adults only” pool if that's the kind of trip you desire. They thought about it all.

There's obviously more that I can say but you just have to go experience it yourself. Overall this hotel was worth every single penny spent! HIGHEST OF HIGHEST GRADE!

I never write reviews but on this, it was a must. Will recommend to everyone and I will visit again. [Details]