Sunscape Akumal Beach Resort And Spa

3.58 based on 19 reviews

#49 of 125 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya

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Another wonderful stay!

Rgbhac, Ottawa, ON

2021-12-30

This was my third time at this resort (previously Grand Oasis) and I thoroughly enjoyed my stay. I availed of the ‘Sun Club' upgrade which was a nice touch to our booking. The staff were wonderful and the food at each restaurant was very good. We had an oceanfront bedroom that yielded a stunning view every day.
We stayed by the infinity pools which was quiet, clean and was steps to the beach if we wanted to swim there.

It's a small resort so you get to know the staff quickly, gives you a ‘home from home' feeling with a tropical twist.

I will go back for sure. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)

The strong points

Upgrade available that yielded an elevated experience. Staff were flawless; Food was excellent; Room service was excellent; Pools and grounds were lovely; Beach was magical and the snorkeling was fantastic as the resort has a coral reef in front of it

The weak points

Long trip from the airport Tamascal was sealed up

Akamal December 2019

Gregory Rygh, Regina, SK

2019-12-22

We had a good vacation at this resort. Beach was awesome..snorkeling at beach was great . Resort staff was very good . There was a few minor things that need fixing(haven't been to one that didn't need something fixed lol)food was good .. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

Snorkeling at beach was best we ever had

The weak points

Pools are not heated and were almost to cool

Certified

Lovely

Carol Beatty, Washago, ON

2019-11-27

This was a beautiful resort, smaller than others we've been to but that just added to its loveliness. The rooms are large, very clean and modern. The staff is incredible! They go out of their way to please and are always warm and welcoming. The food was very good with several different restaurants to choose from. You could have everything from a hot dog and french fries to chicken cordon bleu and all of it was great! [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
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Staff / Crew
Cleanliness
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The strong points

The staff! They were all amazing!!! The food was great and the drinks were exceptional! Premium brands and any cocktail you can think of.

The weak points

The beach is small and the water access is limited due to rocks / coral. But the water is beautiful! The upgrade to the Sun Club isn't monitored begging the question...is it worth it? Little to no entertainment including music by the pool...very quiet!

Certified

Amazing for kids!

Michelle K, Squamish, BC

2019-11-06

This is a FAMILY resort. NOT for singles.
They have the best kids programs so parents can enjoy some free time.
The food was okay in my opinion, lots to choose from. Breakfast was by far the best.
The beach is amazing. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

best kids programs so parents can enjoy some free time.

The weak points

Soft opening so resort was not ready 100% as a Sunscape brand and I don't think they anticipating it being so busy so service at NON buffet restaurants was extremely slow.

Certified