Family Club At Grand Riviera Princess All Suites

Our 7 night stay was excellent, every staff member at all the restaurants, buffet's and bars, pools and shows etc. , everyone was so friendly always smiling and polite and always offering assistance, we had a wonderful time.
Rooms were clean, fridge always stocked with juice, water, beer, choc milk! Keep up the great work!!
I am going to guess that the CEO and management team treat there staff well, and that reflects to the staff, loved it!! [Details]

Hotel was spotless, staff was incredible, food was good especially the local fair. All pools and beach and everything just beautiful. Met people who had been there multiple times over the years and has consistently been a great place to vacation. We would 100% return to the amazing resort. The staff are so hard working and kind! [Details]

We went end of January for a with with our three and a half and 1 and a half year old. We had a blast.

Room: We booked a room with the swim out pool, best decision on our life. While the kids were napping, we still had access to the pool and more importantly the bar. We were supposed to have a room with king bed and bunk bed, but ended up with a normal 2 double or queen bed which wasn't what we expected but manage to do the trick while we were there. The pool was a bit cold since it is not as exposed to the sun as the other pool but was still very refreshing.

Food: The pirate buffet was very fun for the kids to play on the pirate boat while we were eating. We would mostly go there for breakfast but would go at the other buffet for lunch and super since there were more choice in the other buffet and the food was more "fresh" since there are more people eating there. There was also the ice cream bar which was a big hit, the kids really loved it there! Otherwise we really enjoyed the food!

Beach: We would spend some times in the morning at the beach playing in the sand. I'de say the water was a bit rough for the kids so we wouldn't go that far but it was a beautiful beach. We would stay on the left side of the beach where we would not bother any people.

Kids pool: This was our main attraction. We spent to much time there, it was so much fun. The kids really loved it. Chairs are limited so I'de say even though they say you are not allound, you should go there early and put your towel on the chair you want :-).

Special shoutout
- To the ladies in the family club buffet and ice cream bar, Dora, Yamili, Carmen, Lizeth and Arely. Those lady were wonderful and so nice to us. They would entertain the kids while were eating or enjoying our coffee. They would also go the extra mile, for example they would bring us fortified milk for our kids to fill in our feeding bottle.
- To Ady, our bartender in the Family Club section. She always had a smile and was always ready to joke with us. She would make the best drink for us :-). Sometimes we even didn't have to order anything, she would just bring us something. She would also come to the kids pool to take our order and bring us back wonderful drink. [Details]

Thanks it's was great service great hotel [Details]

Le family Club est parfait surtout avec la chambre swim out. Je vous conseille le dernier bloc de chambre, très tranquille. Positif : Plusieurs restaurants à la carte avec un excellent service.La nourriture est vraiment bonne même au buffet et repas à la carte à volonté quand membre du Family club. Le Family Club à sa propre réception et nous accueille comme des rois. [Details]

Food was gross and cold
Service was the worst I've ever had
I've travelled around with kids and never had the experience of having to rush them to a foreign hospital for a disease they call coxsakie
So many babies there also caught it including all 6 of mine. They DO NOT sanitize anything. I rented the wagon at the family end and found a green rotting seashell in the top that smelt so bad and had to be sitting there for weeks and by then it was too late for me to really realize how lack of care they have for santinzinf and for the kids and people staying with them. Due to my experience here I would never in my life travel to Mexico again. [Details]

Very good clean nice place [Details]

Great experience at the Princess Resort especially with a young 11month baby. We had a great room with swim out into the pool. The hotel is fully staffed to accommodate a family with young infant and children plus so many more amenities to please the parents alike. 100% recommend to families or couples that are not looking for a party resort but want to relax and play all week [Details]

One of the best resorts we have been for children. One of the biggest things, is there was always food for the kids when they were hungry, we aren't on a strict buffet schedule [Details]

All in all it was ok vacation for us With 5 members of my family. When I book my hotel been told 1. King bed and 3 bulk beds but when we get there that was not available [Details]