The Sian Kaan At Grand Tulum 21 Plus

The Sian Kaan At Grand Tulum 21 Plus
4.184.184.184.184.18
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Great resort for a relaxing vacation

, Ottawa, ON
2019-04-02
Our first visit to Mexico....and this resort delivered on its commitments. Good service and responsive to all our needs. Our "butler" Abraham was excellent at his job. He was able to assist with all our requests and guided us to the right people and services for a wonderful vacation. Thanks to Monica for her excellent waitressing services, Jesus, Manuel and the other bartenders for prompt and courteous service. All of the staff from towel service, room attendants and security were pleasant and very courteous. The food was really good and we had a great variety to chose from each day. The resort is under going some transitions (painting, etc.) but this did not interfere with the relaxing atmosphere. The massage and services from the Sensoria staff also met our expectations and needs. We will consider returning to this resort and recommend it to others, if the same services continue beyond the transition. A good relaxing time away from the cold weather of the north. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Excellent customer service, good food and a great place to relax
The weak points
Food service was inconsistent at times but the food was tasty and of a good variety. Some maintenance issues but were resolved quickly and did not interfere eith our holiday.
Certified

First time to Tulum

, Winnipeg, MB
2018-02-22
Overall we loved our stay at the Sian Kaan at Grand Tulum. The beach and snorkeling were amazing, the pools, the restaurants, and the staff were all top notch. The only thing that upset us was that the rooms are not what was sold to us. They were clean which was great, but they were out-dated and old. Our patio door was bolted shut, so we could not open it for fresh air in the mornings. Similar to a lower star resort, not the renovated rooms that had been shown to us when booking. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great beach and excellent place for snorkeling. First class restaurants with great food. We loved sitting outside at the restaurants. Very friendly staff and the hotel was kept very clean.
The weak points
Rooms need to be updated if that is what is sold in the package. Management should be honest in that and people would not be disappointed upon arrival. There should be a designated buffet for adults only, since we paid extra for an adults-only resort.
Certified

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