Catalonia Riviera Maya

This is overall a very nice resort. My room was very comfortable ,clean with a lovey bathroom that looked and felt new.
The food was good in the buffet, nicely set out with lots of staff. The Beloved restaurant was my favourite! The staff went out of their way to make sure everything was perfect and it was. I eat gluten free because of celiac and once the staff was informed I was always given gluten free bread or rolls as well as being informed of the gluten free options they offered.
The resort has multiple pool areas all nice but sunny…take lots of sunscreen.
The theatre was nicely set up and the entertainment was great.
I would definitely return to this resort. [Details]

This hotel was very nice, I enjoyed a deluxe premium room, very new, modern and comfortable.
The staff are amazing always ready to help with anything and always with a smile! 10 plus for all staff members!
The pools were lovely, the food was good.
My only criticism would be the beach is small and quite rocky difficult to get in And out of the ocean [Details]

There is no beach to walk but can snorkel and kayak among other things. The internet connection was the best so far and the grounds are kept very clean. A decent place for a family - lots of kids. The travel time to get there was roughly 1.5-2 hours as people are dropped off at various resorts along the way. It's far to go with little ones. The staff was friendly however it seems they were short-staffed. At times only one bartender per pool bar which created lineups. Unlike other resorts, they do not serve ANY alcohol until 11am - no mimosas for breakfast which is just a fun thing to do on vacay. The sports bar and nightclub were closed and under renovation which wasn't great for the younger crowd. Not much of a nightlife if that's what you are looking for. [Details]

Great place , clean, I'm Celiac and the team was great. They guided me in the buffet . They brought me GF bead with my breakfast. Rooms are very clean. Snorkeling in front of the resort is great. Saw some: Perrot fish , Puffer, Rays, Kong's, and many more. yes like any resort in the winter the chairs are a hard find but not impossible. Always found one on the beach. I would return next week if I could. The walk to the Marina is fun about a 8min walk. You will find restaurants, Gelatos(MMMMM very good one may I say) If you ask the bell-boy he can find you a golf cart.(60USD$) for 24h rental and some available by 2h slice. VERY Safe place. BEST WI-FI ever its all over the place with full bars. [Details]

Everything was 'ok'. Not the best and not the worst. The fact we had excellent weather saved this place. I feel like if the weather hadn't been so nice, we would have been irritated at the little things (not the room we booked/paid a premium for, the second room leaking and the staff not caring, the small beach/not ideal for swimming, the food being ok, lots of frozen/rethawed). Wouldn't rush to return, but wouldn't advise against booking either. [Details]

great great great. [Details]

This property is located about a 2 hour drive south of the Cancun Airport (1 hour by taxi) The staff are always friendly and attentive. The buffet restaurants (2) were very good but had trouble getting coffee at dinner service unless you wanted expresso or cappuccino.
The room was spacious and cleaned daily. Out room had a nice balcony overlooking the pools and included a small table snd 2 wicker chairs. The grounds were kept very clean and the beach area too was well kept. [Details]

The experience was incredibly pleasant. The staff at the resort went out of their way to accommodate. The staff was very knowledgeable and very pleasant and always smiling. The resort was spotless and the variety of food was excellent. We had an amazing time and will return to this wonderful resort [Details]

We stayed in the Privileged section and the room was great, nice rainfall shower head, patio with plunge pool, mini fridge was stocked daily. All of the restaurants were good, we ate a lot at Bloved, which had a more relaxed atmosphere and had beautiful views and excellent food. The a la cartes were excellent we had the steakhouse, Mexican and Japanese. The burger bar was also exceptional. Check-in and out was painless and quick. The grounds were well cared for and the Privileged beach and pool were nice and relaxing. [Details]

After 35 years of visiting Mexico Catalonia is the worst. Unless you buy the top packages you are stuck with bland boring food in a buffet, breakfast lunch and dinner. There are taco and hotdog, burger stands but you're told to try at 6am daily for a spot in specialty restaurants. In two weeks I was never able to book. Lounge chairs are premium and, again, you must grab what you can at first daylight. Overall this place is frustrating and stressful. Noisy activities programs that require loud pulsing sound from 11 to 4. Not recommended for seniors like us who wanted a peaceful getaway in the sun. [Details]

This was our second time at this resort. We came back with our family this time and loved it as much as the first time we went. The place feels like you are in a smaller resort but not too small. Lots of pools and bars. The beach is great to walk in and do some shore snorkelling. It's very clean! The food is good if sometimes a bit slow to be refilled. The restaurants are lovely as well but their reservation system could use a bit of help. It is very difficult to navigate to get a reservation. This time I visited the spa and wasn't disappointed. The staff were friendly and my massage was heavenly! My daughter loves the different snack options throughout the day. The kids club is present but never loud or in your way. It's a great place for family! [Details]

This resort only serves the elite guests who pay the most money. There are fights over lounge chairs which are rare. You're pretty much stuck eating in the buffet always because reservations aren't available at speciality restaurants. The food is very basic and for the money spent you'd be better going to Cuba which is a quarter the price. [Details]

Great resort, we had a great time!
The size of the resort was very good for us with two little kids.
The service was great most of the time.
The food was delicious. [Details]

Pros:
The average price for 7 days regarding the conditions ($1400 CAD/person flight and airport transfer included).
Acceptable quality food with multiple (but not too many) choices to choose what you want.
The bed and the linen set were clean.
Amazing view if you get the ocean view room.
The resort is located in the town of Puerto Aventuras at walking distance to Marina shopping stores, Dolphinarium and fruit market.
For the Comfort Room plan there are 4 restaurants available for dinner booking, and many bars that do not require booking.
Cons:
Terrible condition of the room and bathroom: heavy flaked paint on the entrance door; entrance door latch broken; blind door between my room and the next room that is not soundproof and neighbors discussion, music and every noise became very disturbing; old, worn and dirty furniture; shower plumbing parts loosen and leaking when the shower is running.
The room safe not functioning properly: slamming the safe door (by accident) it stopped working.
The balcony sliding doors get jammed very often.
Scratch mirrors with damaged paint on the frame in the bathroom.
Not enough beach chairs for all customers, people rushing in the morning by 6:00 to reserve a chair on the beach.
The majority of the chaise lounges on the beach are in bad condition: torn, dirty and greasy. Some difficulties in communication with the staff because not all the staff members speak english.
Sometimes the quality of a service is conditioned by the amount of tip.
The restaurant booking system is not working properly and there is no instruction available how to do it; a smart phone, a tablet or a laptop is required to complete a booking; the booking can be done today for tomorrow night only; the booking should be done in the morning otherwise there are no more seats available. [Details]

Our overall experience at this resort was good, although the resort was quite noisy. Grounds well maintained. The staff all friendly. Language is a barrier so download a translator app it really helps. The Yucatan side is quieter than the Riviera side. This resort seems to better suited for the younger crowd 20's - 50's not seniors. There are not enough loungers around the pools for the number of people wanting to sit. They say you can't reserve a lounger but everyone does so be out there by 8 am. A couple of shops there but no real shopping unless you go into Playa de Carmen. There is a shuttle that takes groups there that is free. [Details]

This is a great Resort! For a 4 star, we have been 3 times. The only issues I would say is that the reservation for different restaurants was a problem you had to get up at 6 their time to reserve. And also they have a beach chair or pool side chair problem people get up and reserve the chairs all day, and people were having problems finding chairs. [Details]

Overall vacation was good but due to weak points we would not return or recommend this resort [Details]

We had an 11 day booking with this hotel for 2 adults and a toddler. The resort is nice and cosy, but rooms are in need of some major upgrades. The first room that we got when we arrived was shockingly bad. It was a motel room at best, definitely not a 4 star hotel room. Dirty, old, mold on the ceiling, mold in the bathtub, cockroaches, old furniture. I didn't even want to get my stuff out of the suitcase or touch anything. No iron, no coffee maker, no hair dryer or any of the standard items you get at any hotel room. The one good thing it had was a view from the balcony. We managed to get a better room after staying 2 nights. The second room, although still dated, has been touched up a bit and was much better, although still wouldn't rate it as a 4 star hotel room, but the switch definitely improved our experience. Our room nicely cleaned every day, no complaints there. We thought the food was typical all inclusive buffet food. Nothing exceptional and we didn't think it was awful either until I got food poisoning 3 days before our vacation ended and our toddler got food poisoning on the last day. Both of us have very strong stomachs and it takes a lot for my stomach to be upset, let alone be throwing up. We didn't put much effort into getting reservations at the a la carte restaurants, but anytime we checked, they were either closed or unavailable. The beach is great for small kids. If you are looking for a big open beach that extends for miles, this wouldn't be it, but it was perfect for us, having a small child with us. There are rocks in the water, so water shoes were extremely helpful. There is a small sandy path on the side where you can get in and it is mostly shallow, so you can't really get a nice swim in. This beach is great for splashing around in the water with small children. The waves are blocked off with concrete blocks so the water is pretty calm even during a light storm. Pools are nice, not too crowded. If getting a lounge chair is important for you, that would be a challenge as they are never available unless you get up early and save one. We didn't care about day entertainment, but the night entertainment was nice. Some really nice live music at the bar and the nightly shows were enjoyable as well. Overall, it was a good stay, but we will be booking elsewhere for our next vacation. [Details]

We had a great time in this resort until 4 days before leaving. I ate something that kept sick for the last four days. The view was fantastic. They working people were very nice. Good restaurants and bars. At the bars you can ask them to add more tequila to the drink and they will do it. [Details]

Initially assigned a double bed room which was very DATED (A/C not working, toilet squealed when flushed, closet doors don't slide open, safe felt like it could easily be ripped off the wall, stains on the tile floor). Went to the desk right away to get a better room with King bed. Had to wait for 2 nights but finally, after being persistent, got a better room with a King bed, working A/C, and a view. The staff was super nice, food was good in the buffet and excellent in the A la carte restaurants. The pools were clean and not crowded. Lots of bars and restaurants are available. The beach is clean and there are lots of tiki huts for shade, if you want. Deck chairs are hard to come by so you need to go out by 9 am and grab chairs (too many people playing the saving game). Overall, this is a good hotel but desperately in need of renovations, at least on the Yucatan side. [Details]

Hotel was very clean.The grounds were beautifully manicured.staff very friendly and spoke English very well.Beach area was not up to par,had to climb over slippery rocks to get into water.We paid extra for prestige but hardly worth it.Lots of kids in all pools and beach area.Stairs or ramp to second floor are easy to climb.Shows are very well done don't miss them.Not a big party resort so be aware not alot of bars open around resort at night.ive been to cancun and mayan riviera a few times and this resort was a little overpriced for what you got but beautiful.ps I do love kids but not in swim up bar area. [Details]

We stayed last week of August in the resort. We had a family suite privileged for our 4 kids (7 and under) and us.
Service was really great. The a-la-carte restaurants were amazing both in food quality and service. The pool is clean and well maintained andnit was easy for us to find a quiet spot when needed. [Details]

The hotel is amazing. I return to this property because the staff is the best. At the arrival the bellboys and the receptionists offer to me the best welcome ever. I'm be in one of the best rooms in the resorts. Thank you to the front desk and the Manager Amaury, they are really friendly always. The room was clean all the stay [Details]

We want to say thank you to Hector at guess service for the service we received from him,for unplaisant circumstance that happened to us and trying to make it better. Karol at the entertaiment who always had a smile and all those working with her.All the personal was very pleasant and always ready to serve you.Be sure to lock all your personal belongings in the safe. [Details]

Amazing experience [Details]

Very happy to be in Mexico, disappointed with many aspects of our hotel stay.
My personal property was damaged by a rodent let into our room by the housekeeping staff. My blanket was used by this rodent as it's bathroom. It chewed and damaged my expensive leather sandals. The management of the hotel was not willing to compensate me for the cost of my damaged property. VERY UNHAPPY!
Our room was suppose to have 2 queen beds and an ocean view, it had one king bed, ground floor and a view of the grounds. The patio door did not operate properly. For several days it did not open, a safety concern in the event of an emergency. After several requests and 3 days, maintenance tried to fix the door. For the remainder of our stay, sometimes the door would lock and stay locked, mostly it would not remain locked ( another safety concern as we were ground level)
The beach was a huge disappointment and unusable. There was so much seaweed on the sand and in the water. The smell of the seaweed was offensive. For Exclusive guests there was a better beach and access to ocean. The seaweed was removed daily.
There were not enough lounge chairs near the pool to accommodate the number of guests. Get up early ( before 7am) to place your towels on a chair (reserve) or you won't have anywhere to sit for the day.
Buffet had many options and the food was good/decent. The ala carte restaurants were fully booked the first week of our stay. We were not able to use all of the ala carte meals provided with our booking. The Japanese restaurant and burgers (upstairs) were our favorites.
Staff working around the resort were friendly.
Internet/wifi was free but very poor and slow. [Details]

the Hotel was nice the staff was very good the food was very good . Would I go back yes but I would probably up grade my room next time [Details]

I went with my girffriend and it was an amazing experience. Everything exceeded our expectations. The staff were amazing. The food was amazing, the pools, the beaches. All amazing. [Details]

The resort is beautifully designed, not too opulent, just right! There are many options for activities or simply basking in the sun, good community spirit, and an indulgent menu. The entire resort is maintained to a very high standard by staff who seemingly work all hours, are attentive, courteous, patient and caring. The gardens are beautiful and the birds start singing at the crack of dawn. Disco closes at 11:00pm every night, place is generally quiet. [Details]

I absolutely loved this resort. One of the best ones I've been too. I loved the staff, everyone was super nice and The bartenders were constantly bringing us drinks which was awesome lol. Loved it. Will definitely be back. [Details]