Riviera Maya

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Best hotels in Riviera Maya, based on:
#4 Excellence Riviera Cancun
#4 Excellence Riviera Cancun
Riviera Maya
Mexico
179 reviews
Better Then Ever!
This is our third trip to Excellence Riviera Cancun and it was our best stay yet! I wish I was still there. We have stayed in a few different room types...I don't think there is a bad room at this resort. This resort has the perfect balance of excellent service, food and location (25 minutes from the airport). We have stayed at many all inclusive resorts including Sandals but we keep coming back to this one. I cannot stress the excellent service enough. Many days while lazing by the pool, staff would bring hot pizza or fresh cut fruit and you weren't at a pool long before someone was there to offer you a drink. Housekeeping was spot on as usual even catering to us leaving extra water once realizing how much water we drink. I always put a water on my night stand and after the first night the turn down service noticed this and would put a cold bottle of water on my night stand and a glass. It's the small details like this that make this resort so special. I should mention the Excellence Club pool is heated and there is a non-club pool that is heated as well. Although the weather was so hot during our stay that we swam the non-heated pools more. Overall, we swam and enjoyed all pools. We also swam the ocean and it was warm...there was only one day the seaweed came up on shore and staff worked tirelessly to clean it up. Thank you to all the Staff at Excellence Riviera Cancun...you are what make this resort so special!!! We can't wait to return back to our second home!
#5 Akumal Bay Beach And Wellness Resort
#5 Akumal Bay Beach And Wellness Resort
Riviera Maya
Mexico
168 reviews
Paradise
My husband and I visited Akumal Bay for 7 days. We chose it primarily for snorkeling as we didn't want to go on an excursion just to snorkel. Snorkeling was one of the main purposes for our visit. We're used to visiting mega resorts so this was a nice change for us to have everything (room, bar, restaurants, pool & beach) nearby and within a very short walking distance. This is not a party resort with lots of entertainment in a large teatro, nor is there a younger crowd (ie. college kids). I personally would have liked to hear more Caribbean music, maybe see a small cultural performance at night. Room: 5/5 We stayed in building 3 on the first floor and we loved it so much. We had a private deck with an ocean view. It was great being able to even look at the water from our bed. Almost all rooms have a view of the ocean. Vicente was our housekeeper and he's so friendly. It was always a cute surprise to see the different towel animals he would leave us. The room was always clean, nothing was out dated. There was also an LG smart tv in our room which we used with my cell phone to look at the pics/ videos we took. The chairs outside were comfortable and there were palapas a few steps away. There were also hammocks and a bar a few steps to the right. The waitress even comes up to everyone's deck to take drink orders, I didn't catch her name but she's very friendly. Food: 5/5 The food was very good. The buffet had variety and plenty of healthy choices. The a la cartes were nice to try and had unique options, my favourite was Lima. The portions at the a la cartes were a good size too, not too small or large. All of the welcome drinks were delicious. Service: 5/5 Don't forget to bring lots of tip money :) The staff here are the best we've come across in all our stays at an all inclusive resort, they work so hard everyday and are always so friendly. The check-in process was fast and went smoothly. Rui was very helpful and gave us info about the resort and the general areas/times where we can find turtles while snorkeling. We'd like to thank: Blanca, Wilber, Yaneli, and both Claribel's from the lobby bar. Mica and Susy from front desk. Marco, Gustavo, Araceli, Jesus, Alejandro, Ricardo, Carlos, EK, Otilio, and Arturo from the buffet. A special shoutout to Lizbeth from PR who responded to our email when we got back home! She's very kind, looking forward to hopefully meeting her on our next visit. I didn't catch everyone's name but all the staff we interacted with were friendly and hard working. Beach: 5/5 Yes, there was sargassum but that's to be expected because its a natural occurrence. The staff who cleared it from the beach were amazing and friendly, always smiling. They work very hard to clean up the sargassum. It really didn't bother us, I'd recommend wearing water shoes to go into the water as there are rocky parts. There was always a part of the beach with less sargassum in the water which we went through. Going out into 10 ft deep water we saw a variety of fish, stingrays, and turtles. Overall: When I was reading reviews for Akumal Bay I kept seeing people commenting that they've visited the resort regularly for years. After our 7 day stay we see exactly why that is. We're usually the type of people that like to visit a new resort each time we go away but after staying at Akumal Bay we've decided that we will join the others in making this our home away from home. We are already planning to return in October of this year. Staying at a smaller property has made a world of a difference for us and we absolutely recommend this place to everyone. - one thing I'd recommend is to bring an insulated cup to keep your drink cold - Blue lagoon, blue hawaiian, alexandar, jellyfish, and green iguana are all drinks to try
#11 Barcelo Maya Colonial
#11 Barcelo Maya Colonial
Riviera Maya
Mexico
262 reviews
Fantastic
The entire resort is massive. It took a few days to finally see all of it. 3 of our 4 rooms were bumped up to the Adults Only section (riviera) just before arrival. The grounds are amazing and well kept. We didn't meet any staff that weren't friendly, some more so than others, but no one was short or rude. The buffets were good, nothing spectacular, but they are buffets so.... Went to 2 a la cartes (Mexican and Italian at AO) and both were great. The Italian was better. Another in our party went to the Italian and Japanese at Colonial and loved them both. Pools were always clean. Drinks were plenty (some stronger than others, I found the frozen drinks weren't as strong as those on the rocks) The rooms in AO were beyond our expectations. The one that was at Colonial was still good, but a little damp. Sargassum was a problem, but they worked tirelessly to keep the beaches as clear as possible. The shows at the theatres were entertaining, especially Magic, Michael Jackson, Fantasia and Circus. Jaguars was closed unfortunately as was most of the adventure park, so no review for those. Mini golf was fun and free during the day. Bus rides in the evening were enjoyable on the second level with the roof open. Wifi throughout the resort is great, a little spotty along the beach path and on the beaches. Swimming with turtles in the bay was a highlight!Will be returning to this resort in the future, probably at a different section to get a taste of the other parts. Highly recommend for family (4 splash pads, plus the water park ($) Couples will enjoy the quite dinners at a la carte restaurants. Something for everyone at this resort.
#12 Dreams Jade Resort And Spa
#12 Dreams Jade Resort And Spa
Riviera Maya
Mexico
182 reviews
Dreams Jade resort and spa
We arrrived at the resort on May 11th. Had a very good welcome experience. Room was huge and very clean. Beds were very comfortable. We were on the privileged club side so only used that pool. Very clean and staff were always around to offer you drinks. Loved the privilege lounge. Drinks were the usual, not the best quality liquor. They had a great grill right by the pool that had really good chicken wings, nachos, burgers ect. Food at the buffet was always cold. That would be the biggest complaint at the buffet for me. Cold food. They need to fix the temperature. We only had breakfast. Walked into the buffet one night and looked at the offerings. There was a grill that you could cook meat on but the raw meat was sitting there NOT on ice and all in trays with the juices contaminating each other. Not appealing. Pastas were Already mixed and cooked and sitting in the trays that looked cold. No thanks. We tried every restaurant and weren't thrilled with any of them except for the French and the Japanese grill where they cook in front of you. My husband and I were celebrating 30 yrs married and he asked them to bring out a cake at the French restaurant for our family of 6. He reminded them of the cake a couple of times. The waiter came around and took orders for dessert and then brought out dessert. Forgot the cake. Frustrating as everyone was full at this point. We ended up giving the staff most of the cake we paid for. The cake was delicious though. Overall it was a sunny hot week and we were happy to get away but the food was so so and the beach was hard to swim in with the rocks and weeds. Would I return to this resort. Probably not but we were with family and we were happy to get away.
#16 Royalton Riviera Cancun
#16 Royalton Riviera Cancun
Riviera Maya
Mexico
174 reviews
Marriott? You Sure about that?
Marriott? Perhaps don't tell anyone you are! I am just heading into the last night of a 7 day trip and unfortunately I would say the reviews are all over the map because the service is. Subjective as they be, I will share somethings to help you decide if this is the property for you. Diamond Club Check-in: The counter is 500 feet from the entrance. The lounge is nothing special. There were three staff doing check-ins and three more standing around. It was all self-serve and the refrigerator had not one bottle of water. Highly disorganized process and people arriving after were being checked in before. The main lobby check-in was orderly and seemed to move faster. Lounge: Seriously just a waiting room. Not even any welcome music and definitely no servers offering any welcome water or drinks. Rooms: The rooms are well stocked, but that is not consistent either. Some days you get 2 bottles of water and some days you don't. The premium rooms come stocked with bottles, but nothing like the ones advertised on their promo videos. The beds need to be replaced. I have attached some pictures to give you a better idea. The sofa beds are absolutely rubbish. You can truly feel the metal springs. Linens and pillows are nothing as described. Swim Out Pools: They are nice and I would say we shared ours with 2 other rooms and we basically enjoyed it. Unlike the main pools, these ones are not heated and if in the shade, they are very cold. Depending on the building, they face the main pools anyways. Except building 4. Room Service: There is nothing positive to say. They ask you to order on the tv screen. The breakfast menu is ok, but the all day menu is super limited and extremely disappointing. The peak and non-peak service is extremely delayed. Typically they say 30-45 mins and they take 60-75 mins. They often short the order and things are not what they appear. Check your food carefully to ensure your veggie food doesn't have chicken in it and your gluten free food isn't made with wheat. People with any allergies should stay away from this property as you can visually see the cross contamination in process! Butler Service: The first butler was extremely unhelpful. He told us to order on the TV and the TV was not working. The sofa had recent staining and he said it was fine. The sofa bed had springs pushing through and he said they would double it up. We requested/demanded a swap out and our new butler was great. We didn't really use the service much, but when we got stuck he was there with reservations. I don't think this service is really needed and several of them were just passing time in the entry office where they wait. Restaurants: We tried the Mexican restaurant, the Indian and the Italian. All of them were average at best. The Mexican restaurant was the worst with the food being cold. The Indian restaurant was surprisingly ok, but it was almost as though they were understaffed so everyone was being served in steps – everyone got their appetizer at the same time etc. The buffet was just like any other all inclusive. Spa – They offer discounts in the walkways which are comparable to the 25% off that you get in the diamond club. However, the rates are very high for both US and Canadian standards. Probably the reason why they were not as busy as they could be. The Hydrotherapy is included for diamond members each day, however getting in for that is difficult. Again, something to try out, but nothing really special. The Spa attendants walk you around and get you to sit the pool in different areas and turn on and off jets. There is no free roaming so that you can sit in the steam or sit in the hot tub. It was nothing covid related, just not what they do. The staff inside the spa are nice enough but they are harping on you for feedback forms with tip lines. Its just not necessary. The Swedish massage was elbows and arms. No music anywhere in the spa, though one member of my party said they did have music in their room. I would recommend you book a massage when you get back home from your trip and long flight

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