Riviera Maya

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Best hotels in Riviera Maya, based on:
#5 Excellence Riviera Cancun
#5 Excellence Riviera Cancun
Riviera Maya
Mexico
178 reviews
Better Then Ever!
This is our third trip to Excellence Riviera Cancun and it was our best stay yet! I wish I was still there. We have stayed in a few different room types...I don't think there is a bad room at this resort. This resort has the perfect balance of excellent service, food and location (25 minutes from the airport). We have stayed at many all inclusive resorts including Sandals but we keep coming back to this one. I cannot stress the excellent service enough. Many days while lazing by the pool, staff would bring hot pizza or fresh cut fruit and you weren't at a pool long before someone was there to offer you a drink. Housekeeping was spot on as usual even catering to us leaving extra water once realizing how much water we drink. I always put a water on my night stand and after the first night the turn down service noticed this and would put a cold bottle of water on my night stand and a glass. It's the small details like this that make this resort so special. I should mention the Excellence Club pool is heated and there is a non-club pool that is heated as well. Although the weather was so hot during our stay that we swam the non-heated pools more. Overall, we swam and enjoyed all pools. We also swam the ocean and it was warm...there was only one day the seaweed came up on shore and staff worked tirelessly to clean it up. Thank you to all the Staff at Excellence Riviera Cancun...you are what make this resort so special!!! We can't wait to return back to our second home!
#9 Platinum Yucatan Princess All Suites And Spa
#9 Platinum Yucatan Princess All Suites And Spa
Riviera Maya
Mexico
258 reviews
Great resort with a lot of restricted hours
We made a 7 day trip to this resort. We started the experience with the wrong room booked for us by the resort, followed by another room that already had occupants when we entered with the bell boy. 3rd room we finally entered had a very smelly bed, and we had to pay to upgrade to another room. After all that and once we got the 4th room, the resort itself was great and had good shows and access to nearby resorts, which was fantastic. The performances were entertaining, and the food in most of the restaurants was perfect. Service and staff were excellent at this resort. The resort had a lot of restrictions around hours at each restaurant; for example, we had specific times to eat breakfast, lunch and dinner, which was in a 3-4 hour timeframe that made it very difficult to time with excursions and activities done outside of the resort. Room service took between 45 minutes to 1.5 hours to get anything, including when we just ordered water. We had to go out to Playa Del Carmen most of the nights to eat because the overnight/room service food was very poor. PCR testing was cumbersome because we had to Schedule the PCR test 24 hours before. PCR tests could not be scheduled ahead of time for some reason and this made it difficult to plan excursions or tours in those two days. We did not know the time of our PCR testing the following day after scheduling. Beaches did not have barriers to prevent coarse sediment from washing up ashore and was disgusting to see and walk on or go for a swim at the beach. We skipped swimming at the beach to go for the pools.

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