Riviera Maya

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Best hotels in Riviera Maya, based on:
#1 Valentin Imperial Riviera Maya
#1 Valentin Imperial Riviera Maya
Riviera Maya
Mexico
609 reviews
Beautiful resort
VIM was our first all inclusive resort experience and while we enjoyed our time at the resort we felt some things could have been improved upon. The beach was stunning; however, you will be regularly approached by people trying to sell you things. All of them only asked us once as they went by and left us alone after we said no. Most of the restaurants were fantastic, but we didn't like having to scan using our phones for the menu. There were times the wifi wasn't working, so we couldn't see the menu. The evening entertainment was spot on and enjoyable every night. The grounds are lovely, but it was sad to see people (ie guests) being lazy and leaving their trash on the ground. Garbages are everywhere so it's inexcusable for guests at the resort to not put their garbage in the bins. Staff were amazing and always friendly. I was sad to learn that they work 6 days a week, surely the resort can afford to pay them more and work 5 on with 2 days off. Onsite shopping is expensive! Go to Playa del Carmen or Tulum for better shopping experiences. Be wary of the excursion company at the resort. It was obvious that the shopping areas the excursion guides took us to received some sort of kickback. We did not like the set up of the bathroom in our room. The toilet has zero privacy (it's just a glass door with some frosted strips across it). Apparently we were in a renovated room and this is a huge design oversight by the resort. Overall, we felt the cost we paid exceeded what the resort offered. We may return if we find a better price.
#3 Excellence Riviera Cancun
#3 Excellence Riviera Cancun
Riviera Maya
Mexico
179 reviews
Better Then Ever!
This is our third trip to Excellence Riviera Cancun and it was our best stay yet! I wish I was still there. We have stayed in a few different room types...I don't think there is a bad room at this resort. This resort has the perfect balance of excellent service, food and location (25 minutes from the airport). We have stayed at many all inclusive resorts including Sandals but we keep coming back to this one. I cannot stress the excellent service enough. Many days while lazing by the pool, staff would bring hot pizza or fresh cut fruit and you weren't at a pool long before someone was there to offer you a drink. Housekeeping was spot on as usual even catering to us leaving extra water once realizing how much water we drink. I always put a water on my night stand and after the first night the turn down service noticed this and would put a cold bottle of water on my night stand and a glass. It's the small details like this that make this resort so special. I should mention the Excellence Club pool is heated and there is a non-club pool that is heated as well. Although the weather was so hot during our stay that we swam the non-heated pools more. Overall, we swam and enjoyed all pools. We also swam the ocean and it was warm...there was only one day the seaweed came up on shore and staff worked tirelessly to clean it up. Thank you to all the Staff at Excellence Riviera Cancun...you are what make this resort so special!!! We can't wait to return back to our second home!
#10 Barcelo Maya Colonial
#10 Barcelo Maya Colonial
Riviera Maya
Mexico
265 reviews
Fantastic
The entire resort is massive. It took a few days to finally see all of it. 3 of our 4 rooms were bumped up to the Adults Only section (riviera) just before arrival. The grounds are amazing and well kept. We didn't meet any staff that weren't friendly, some more so than others, but no one was short or rude. The buffets were good, nothing spectacular, but they are buffets so.... Went to 2 a la cartes (Mexican and Italian at AO) and both were great. The Italian was better. Another in our party went to the Italian and Japanese at Colonial and loved them both. Pools were always clean. Drinks were plenty (some stronger than others, I found the frozen drinks weren't as strong as those on the rocks) The rooms in AO were beyond our expectations. The one that was at Colonial was still good, but a little damp. Sargassum was a problem, but they worked tirelessly to keep the beaches as clear as possible. The shows at the theatres were entertaining, especially Magic, Michael Jackson, Fantasia and Circus. Jaguars was closed unfortunately as was most of the adventure park, so no review for those. Mini golf was fun and free during the day. Bus rides in the evening were enjoyable on the second level with the roof open. Wifi throughout the resort is great, a little spotty along the beach path and on the beaches. Swimming with turtles in the bay was a highlight!Will be returning to this resort in the future, probably at a different section to get a taste of the other parts. Highly recommend for family (4 splash pads, plus the water park ($) Couples will enjoy the quite dinners at a la carte restaurants. Something for everyone at this resort.

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