Riviera Maya

my experience was great. I received a free upgrade when I got there. The food and drinks were great and plentiful especially the al a carte restaurants anazing. The pools ere great and the staff were always friendly.

We are returning guests to this resort, because we love it here. The staff are superb, as is the food and the beach.

It was just okay. Would not stay again and would not recommend to anyone

The RIU Tequila was such a beautiful place to stay. We were given a room with a King bed! Which was so unexpected, it was a treat. Room service was great, food was unbelievably awesome every single day. Always fresh. The bartenders were great at every bar. Pools were clean. The ocean was beautiful.

This is not a 5* resort. The food was average at best! Bartenders at the pool bars make you wait a long time if you didn't have $$ in your hand to tip! My room leaked a lot of water from a ceiling vent the first night in the room . Beds were very old and uncomfortable. I would say this resort is a 4* at best . Wont visit again or give a good review to family and friends Disappointed in Canada

We really enjoyed our stay at Riu Playacar, rooms, staff, location, entertainment, food, beach & pools were great,

And we had a blast! The beach is beautiful. We had a few days with a lot of seaweed but on those days, we made use of the many, many pools. The other days were clear for the beach. The pools are wonderful, including the two kids water slide areas. The main water park area, close to the beach, is really conveniently located next to the main pool with swim up bar and small snack restaurant for lunch and snacks. And another bar. There was no shortage of bars! The other water park area was located next to the family room section. This one, much smaller, was perfect for our 3 and 6 year old. I would expect that older kids (8 ) may find that one too small; however, the location was great (2 min walk from our room) and the also a bit quieter. Again, this is near another pool with swim up bar. The family section is about a 5-8 min walk away from the main restaurant and stage areas. There is a shuttle service; however, we generally chose to walk as we didn't know when the next one would show, and the amount of people waiting was more than the seats available. Walking was just fine. The family room (we had the king with a bunk) were a great size. The patio was lovely to sit on after kiddos fell asleep. The lobby bar was a 2 min walk away and our mini fridge was always well stocked by the hotel. We did have some issues with our safe and had to make multiple calls on different days to have it fixed. The service was always prompt (within 20 mins) but the constant need to cal for service was frustrating after the first few times. All in all, that is a pretty tiny piece of the entire experience and I imagine wasn't the case in most rooms. Wifi was strong throughout the entire property (and free). We would 100% book here again. Keep an eye out for the monkeys! And take advantage of the bikes to borrow to head off the resort into the gated community.

Food was good Drinks were plentiful, bartender's would always surprise us with interesting cocktails. Entertainment was so much fun and we were always invited to participate in Zumba, volleyball, soccer and various pool games. Service was excellent Beach was beautiful to look at but unfortunately the seaweed arrived early. The resort tried to deal with it that best they could. All in all I was very happy with the hotel and most certainly the staff. I would return and encourage others. We did not have the privilege package.

Disappointment to say the least for a “5-star luxury resort”. The mini bar was never restocked unless specifically requested. The rooms were outdated. The power went out one late afternoon. The water was not working one morning. One request to restock our “coffee bar” in the afternoon took 90 minutes to fulfill. The beaches in Mexico in general aren't great and this was no exception - lots of seaweed, rock and smell. These all seem small and petty but generally never happen in a 5-star luxury resort. I don't think I would come here again.

We had a wonderful 9 day stay. The resort had friendly and abundant staff, very clean and well maintained. There was a wide selection of food to choose from including lots of fresh fruits. The beach was nice and close and so easy to get to and the staff did an amazing job of keeping it clean. You could walk for miles on the lovely wide beach with beautiful white sand! The monkeys were very entertaining to watch and definitely added to the experience.