Krystal Puerto Vallarta

Close proximity to the airport made for easy transfer… But checked in after 11 PM and was unable to get any bottled water or face clothes that day

Beach area was large but lounge chairs were minimal so setting your alarm clock extra early to claim chairs is crucial… But not enjoyable on a vacation

Tower view was pretty from the 22nd floor… But rooms are very minimal lacking many amenities most four stars have

Had to call down every evening upon returning to the room for towel refresh, water and had two days with no cleaning service at all

The Italian restaurant was okay … The best food we had was lunch at the Vellas restaurant by beach everything else was extremely disappointing and we ended up eating downtown… As well as purchasing some liquor Costco because the bar selection was awful with the exception of the white wine which was enjoyable

The staff at the restaurants were amazing… The management at the restaurants were over bearing and miserable… Tried to ask where the bathroom was and was shoed away by one of the managers because he took a phone call on his cell. And often heard them disciplining the staff which was uncomfortable and I'm sure demeaning to them

The grounds were very pretty and clean

In definite need of some renovations and updates… The tower that we stayed in was newer but was definitely lacking some finishing touches

One bar to service the entire resort for the pool front and beach area was ridiculous

A couple of the restaurants were closed while we were there offering very little choices

Bar fridge in the tower rooms but completely empty… I have never been to a resort that's all inclusive that had zero offerings in the fridge

If this resort was on sale for a very cheap price and I knew what I was getting into I would say go because the beach area and travel distance to the airport is great … but it ends there [Details]

So we went to this hotel expecting a four-star, I would read it as a 2 1/2 to 3*. The service and staff were wonderful. We stayed in the old hotel in front of the beach which was a perfect location, very convenient access to the beach. The bed was very uncomfortable and hard, they do not serve drinks until noon which was surprising. There was no fridge in our room or an ice machine available which was inconvenient. It was very basic, no frills. The food was ordinary and some of the restaurants on site were closed. The only restaurant that was available was the Italian restaurant. The service there wasn't very good as two out of our three orders were wrong and it was not busy at all. They ran out of Mojito‘s at the bar for a couple of days. All in all I would not go back to that hotel unless it was a very reasonable price as we expected much more for it being a four-star and what we have had in the past. [Details]

We stayed her for one week and really enjoyed it. Beautiful location right on the beach. Pictures are very accurate. The staff was exceptional. The protocols in place for covid were of high standards.
Weekends seem to be more of a party place. The rooms were very loud. Could hear everything going on. Food was very average and not much selection. It was very surprising and disappointing that being in Mexico, not one time was there guacamole at any food service.
Overall, satisfied. Probably wouldn't choose to stay here again just because of noise and partying. [Details]

A lot of things need to be improved at this hotel.
No comfortable chairs on balcony, lobby. Bar in lobby doesn't open until 3 pm , no where to get coffee or water once buffet is closed. Not many staff understand or speak English. Towels were old and badly frayed. Not enough activities to do and needs a comfortable outdoor seating area. Would not recommend this hotel. [Details]

We were expecting more from a 4 star. For the most part everything was "OK", not bad, but not great. We did not use the ala carte restaurants but heard very mixed reviews about them. [Details]

Our stay at the Krystal was awesome. Although the air conditioner didn't put out in main room the one in bedroom worked great. The staff (all of them) is happy friendly and always willing to help. We will stay here again and recommend it to others. [Details]

All the employees were wonderful and helpful - starting with the Bell Hop as soon as we entered the resort, the front desk, all the managers we met. Service can not be better anywhere! [Details]

The weather was great and was in the presence of great company. Didn't care for the resort. Food horrible, poor service and unfriendly staff. No servers around the pool. Won't go back. Definitely not a 4 star resort. Even pictures on website is not how it looks now. Place is getting rundown. Tiles in pool were falling off and loungers were broken and not enough loungers or umbrellas [Details]

Overall the resort is clean for the most part, the beach is also very nice. Our stay had a few issues. There was a convention that took place a few days after our arrival and all the attention was directed to the people who attended the convention. The people who were already were there including us were treated as second best. Our bar at the pool was closed and our eating area was also closed so the resort could staff the private area for the convention guests at the front of the resort. A lot of guests were very upset at this including us, we paid good money as well for our stay at the resort. There was another very small bar at the front in the lobby but this bar is not well stocked and all the furniture was removed for the convention people to use in a private area, therefore we sat on the steps. They apparently have wifi on the resort but you have to be in the main lobby to use it. There was another day were it rained a lot but that was mother nature. However when we had sewage coming up from the floor drain, the resort did not come and clean and sanitize right away so we had to leave and sit with another couple in their room. Even after the rain had stopped they only cleaned up the sewage water with towels and never did bring a mop and cleaner, we had to endure the smell of sewage all night. Puerto Vallarta is very nice and I will return to the area, just not at the Krystal Vallarta. [Details]

the rooms and resort/beaches were very clean! Staff was friendly. Rooms and building certainly need some repair done, tubs and sinks could certainly be replaced!
we could barely open our balcony sliding door! We were disappointed to have no fridge .However the eating places were very close so not a big concern, but would have been nice to have a fridge to keep our water cold. the food was not bad but very little variety, it was the same all week. We would choose another resort for our next visit. [Details]

We didn't enjoy our stay here and ended up switching as soon as possible. (Paying way extra to do so) [Details]

This resort somehow says it is a 4/5. More like a 2.5. They did not have a reservation for us upon arrival, took three rooms to find one that was clean and had things in working order. The food is comparable with Cuba (so not good). There is nothing to be done past 8 or 9 pm. There is no service poolside or on the beach, the bar doesn't even open until 11. Took four days for the manager to connect with us and all she had to offer was more terrible food. Will NEVER recommend this resort. The price for this resort should be half of what was paid. [Details]

It just disappoints me as we decided to spend our 2019 yearend holiday here at Krystal Vallarta Hotel. Knowing Mexico for all-inclusive meals and drinks, unfortunately not! You have to pay for your bottled water for 20 pesos whereas you don't have any drink selection in your fridge. If you want a drink, you have to go to the bar. I expect something more. Food was crap, no variation, mostly mexican food. So, I conclude go somewhere else. It says 4 star hotel but I honestly rate this lower than that. [Details]

My only complaint was being unable to get a beach hut as people got up early, put their towels on the chairs, and then left them vacant for half the time while they went shopping or whatever. Don't know how they could control this except to maybe add more huts! [Details]

We had a great time at Krystal Vallarta. The room was clean, shower had sufficient hot water, and the toilet worked. Maid service was great too! The staff was friendly and willing to help in anyway possible. Waiters and bartenders were fantastic. Entertainment coordinator at the pool tried his very best to get people involved, but perhaps he could have catered more to the different age groups when it came to music selection. We found the aquamarine entertainment centre acoustics to be poor however. The band playing music sounded like they were playing in a gym. We also feel that better evening entertainment programs could be organized. [Details]

Staff was good, room was ok ( but not a 4 stars room or hotel !!! ) [Details]

Having read so many terrible reviews I felt somewhat nervous about choosing this resort, but I think it depends on personality and expectations. My wife and I are not bothered by a crack in a countertop or rusty hinges on a bathroom door. We stayed at this resort from Jan28-Feb4 2018. We were in an oceanfront room on the third floor. Our porter, Gabino, was so friendly and helpful! He took us right into our room and showed us how the safe works and where everything was. He greeted us by name every time he saw us, and hugged us goodbye on the day we left. We found all the staff very friendly, especially if you make the effort to greet them, you can see their faces light up! Our room had a fridge to keep our water cold. The water temperature and pressure were great! The bed was comfortable enough and we had a variety of pillow firmness (great as I like a firm pillow but my wife likes them squishy and soft). The A/C in our room worked very well and we could set the temperature ourselves. The balcony had 2 chairs and a little table – we sat out there during down time and watched the sunsets from there, too. The resort is very charming - like a hacienda! While it is in a busy area, once you pass from the main street into the resort it's very peaceful. The paths that lead throughout are pavers with inlaid stones in a pretty pattern. You pass villas, hacienda-style buildings, and fountains throughout. They have a new waterslide and pool for kids which is next to a new infinity pool surrounded by palm trees. We found this to be a quiet area. It's located where the hot tubs used to be. On the other side of the oceanfront building is another pool (that one was louder). Then the open-air restaurant, then another pool (which was also quieter). Rafael, one of the entertainment staff, sought us out at the quiet pool to make sure we were enjoying our stay and to let us know about the events being held at the louder pool. He was so friendly! If you sit by the pools, the vendors who stroll up and down the beach all day will stroll by and whistle or call out what they're selling, but a simple “No thank you” sufficed. If you sit on the beach, the vendors can come right up to you (but this is true for all the resorts). The staff were working hard to freshen things up (painting the walls and trim in the hallways, for example) and the grounds were beautifully kept. The bartenders work so hard! They had jugs of iced water on the counter so you could fill up your water bottle. We only ate in the buffet restaurant (didn't make use of the a la cartes). We loved the food! There was always a good variety and the meats were so tender! In the mornings there was an egg station where you could get omelets or fried eggs. There was fresh fruit and salad, breads, cooked vegetables, meats. There were also traditional Mexican dishes in big clay pots. The servers in the restaurant were quick with coffee in the morning and refill your beverages as you run out. There was live music on 4 occasions while we were there and couples got up to dance. The resort is a straightforward walk to the marina (and the marina is across from a mall, a Walmart, and a Sam's club). In the opposite direction is a straightforward but somewhat long walk to the Malecon (took us 45 minutes or so, at a lazy pace). [Details]

Wonderful stay here! Staff, food, bar and beach was excellent! The pool was lovely and the music was nice. Very authentic and family oriented. Our room was comfortable and the balcony was lovely. [Details]

We loved it, nice room with amazing ocean view and balcony, friendly and helpful staff and beautiful beach. [Details]

hotel was ok

buffet was crap

limited access to other restaurants so had most meals outside at added cost [Details]

This hotel was mostley Mexican families and Mexican food with college students on the week ends for party time [Details]

The hotel is old and it was ok, but not a 4 star, the food was alright but the staff were confused with the all inclusive. Its not a all inclusive. Would not recommand [Details]

We thoroughly enjoyed our stay at this resort. Despite it being an older resort it was spotless and the service was great. Beach was wonderful. Food fantastic. [Details]

very nice hotel but not a All Inclusive
Vacation place,only one working Bar not even a Lobby bar ($)and every day the same food, no evening progam, but the service around is very good,only Hotel maybe excellent! [Details]

The hotel was as expected. Nice room.
Good service. There was some construction going on. It did not disturb us. [Details]

Hotel was very welcoming... [Details]

This hotel is not an all inclusive resort as such, I have never been to an all inclusive such as this, we had a mini bar that was locked and you had to pay, any and all drinks and meals, snacks etc had to be signed for every time, actually it was a stressful holiday not knowing what was included what you were going to get nailed for upon check-out, they could not even find our paper record upon check out and just told me that all was okay, I had left a credit card on file upon check in at their request, so until I get my bill I am still not sure if it will have any charges on it. I would not stay at that resort again. When we were shown to our room it was very musty and no balcony or patio just a window that opened, I have asthma so I spent the 1st night sitting on the chair with the window open, when I explained I could not stay in that room due to health reasons, they said in order to get a better room I had to pay for an upgrade which I did otherwise I would have ended up in emerge at the local hospital, when we spoke to other canadians staying there, they had same area rooms but had a nice patio or balcony and they were only two people, we had 3 in a small room with no ventilation. I was not impressed, I contacted the local rep there and she said after the third day she could put us back into one of the other rooms so we did not have to pay for the upgrade, by this time we were settled in our room and we did not want to spend our entire vacation playing musical rooms. It was not a relaxing holiday by any means. Granted the place was kept spotless and the grounds were very nice. Any othe time I have been to an all inclusive you get your room and from then on out the fridge is restocked and you can go get food and drinks as often as you like stress free.
The buffet was always the same and the food was only just slightly warm, I could not even pop in to get a banana without signing for it. We ended up eating at local restaurants that cost us money just to get something different, we even ordered room service in order to get a hot meal. No I would not book their again, at other local hotels nearby we asked if anyone had to sign for meals and drinks and they all said no they had an all inclusive, we did not. [Details]

We had a wonderful experience at the Krystal. We love the area and have been there before.The close proximity to plazas, malls, marina, bull fight, and the circus were all a plus. We even walked the beach into the city's boardwalk one day. The staff cannot do enough for you, and if there is any problems, one quick call to the front desk and the problem is quickly fixed.
We enjoyed our stay immensely. [Details]

I expected this place to be only all-inclusive but it has all different plans. Some of the units are owners some are time-share and some are hotels.Some units were definitely not 4 star unless you were in the new tower. over all the place is nice and huge for walking around but there were only two nights that had any entertainment.There are plenty of pools for all and 6 huge hot-tubs.It is handy for the buses and for shopping. [Details]

Great location, great pools, our standard room was very stark, no coffee maker, no balcony, but our very large windows opened onto the gardens and pool. The "all inclusive" did not include everything so you have to be careful and ask if things are included. The staff were excellent, very obliging and helpful and they did a great job looking after us. Overall I would stay there again and probably will go back next year. Great value for our buck. [Details]