The Hacienda At Krystal Altitude Vallarta

The Hacienda At Krystal Altitude Vallarta
4.274.274.274.274.27
4.27 based on 11 reviews
#16 of 43 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Puerto Vallarta
Rated 4.5 stars
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Wonderful Getaway

, Montréal, QC
2022-02-22
Wow! When our taxi arrived at The Hacienda Hilton we were immediately greeted by friendly smiling faces welcoming us with a refreshing drink. We had a pool view room which was one of the largest rooms we've ever had on a resort. The room was well appointed, clean and comfy beds. What makes this resort is the staff. Everyone of the staff we encountered was always smiling and friendly. They will go above and beyond to accommodate you and make you happy. Our special thanks to Ivan, Antonio, Laritza and Gabriela, our breakfast team, Marcos the doorman and Aurthuro at the reception desk. This is a small cozy adult resort. It has a beautiful setting, however, there is no view of the ocean. The beach is accessible by the family resort side of the property. Fantastic views from the rooftop infinity pool & sushi bar. The food was very good at the specialty restaurants. Our favorite was the Mexican, but you cannot beat the sunset views from the Italian restaurant. It was not difficult to reserve at any of the restaurants, but you can only make reservations for 2 days at a time. Pool side bar drinks & service were outstanding. Tips are very much appreciated and well deserved. Some patrons did get very loud at the pool on a few days showing no respect for the other guests, through no fault of the resort. There is another quieter pool beside the pool restaurant.
As far as evening entertainment, there isn't any with the exception of a few musicians by the bar in the main lobby on the family side. If you're looking for production shows, you won't find it at this resort. One evening we went to old Town Puerto Vallarta and walked along the Malecón boardwalk. Plenty of activiy to see and do. There are excursions you can take, but we didn't do any, since we were there for a week. The is a shopping mall and a Walmart close to the Marina, about a 10-15 minute walk. Taxis are inexpensive, but settle on a price with the driver before hopping in.
My husband and I loved this resort and we are already planning our return. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
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  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Fabulous staff
Certified

Fun In the Sun

, Sault Ste Marie, ON
2021-11-15
We were looking for a week in the sun and found it in Puerto Vallarta at the Hacienda Hilton. This is a nice sized hotel with lots of amenities, great food and fabulous staff. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Carlos at the front desk was so nice. He was added a third bed to our room. We booked into the restaurants without issues and the food was outstanding. We participated in the aqua aerobics. The instructors made it a fun time.
The weak points
Signage was lacking. We had to ask for directions to each restaurant. The vendors on the beach were incessant. We didn't get 5 minutes of peace without being bugged to buy all their wares.
Certified

Hacienda Hilton

, Moose Jaw, SK
2020-03-19
We spent a week at the Hacienda and really enjoyed ourselves. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
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  • Cleanliness
  • Food & Restaurants
The strong points
The staff was awesome, especially German our favorite server. The food was delicious. We liked the architecture and the size. Its small but having use of the Hilton next door gives enough options for restaurants and bars.
The weak points
Our only complaints were the room was noisy when we were trying to sleep ( we could hear people talking below us). It didn't seem there was enough loungers by the Hacienda pool. If you weren't out early it was hard to find one.
Certified

2020 review

, Ardmore, AB
2020-01-21
The hotel was great, smaller then expected. Never been at resort that did charge extra for somethings above the all inclusive. Had sercurity tell us to keep it down at 3 pm, but nothing done to the 3 crowds at 330/4 am fights and parties.
Food was good, presentation. Staff at lunch spot (Fransico, Cesar) were amazing and went above and beyond. Never had to complain at any other resort about maid not even coming to room at 5 pm. [Details]
  • Room
  • Quality - Price
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  • Beaches
  • Location
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  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Staff at buffets and bars were amazing, food was good and presentation.
The weak points
Maid service sucked, and was questionable, had $40USD go missing while maid was in room the 2 day there. Safe in room issues, never able to talk to management. Swim out pool water turned green took few days to get it treated.
Certified

New Hotel and great location

, Milton, ON
2019-03-30
Hotel is located at great location, Newly renovated with great facilities. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
staffs are friendly, closed by everything,
The weak points
1. the soup is abit salty (in a few restaurant) 2. the bathroom water pressure at 4/Fl is not so strong
Certified

My Experience at this hotel

, Chilliwack, BC
2019-02-01
Extremely clean and well run. The Hacienda side had the best pool area for both sun and shade and the swim up bar attracted a wide variety of younger and older people which made for a fun experience.
The food in their restaurants and buffet was good and the sushi bar atop the Hilton side had the greatest viewpoint for sunsets. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The Hacienda side was age restricted which made for a quieter hotel
The weak points
There was absolutely no entertainment. Most days didn't even have any music by the pool. Had to get wifi in the lobby
Certified

Hacienda Hilton Puerto Vallarta

, Toronto, ON
2018-12-15
Check in was average. No map of the hotel layout was given to us..had to go over to the main desk. Room was huge and very clean. Air conditioning worked well. Odd thing about the room was no place to hang up your towels or bathing suits when wet so had to hang them out on the patio. Difficult to get a spot around the main pool after 7:30 am as towels were on most of the chairs..we hung out by the covered pool most of the day but there were bugs biting you in the shade. It seemed that most adults came over from the main Hilton to hang out here for the day. Buffet at main Hilton was okay but food repetitive. No selection of seafood just white fish. Lots of kids at their main pool and it was noisy during the day. Ocean was very wavy here..red flag out every day..no lifeguards on duty. You had to walk down a few hotels to find it calmer to swim. A la carte restaurants were just okay. Service was slow, staff seemed rushed all the time. Evening entertainment was terrible the few nights it was in the lobby. It was very boring there at night, we ended up retiring to our room to watch TV. Sushi bar was okay..nice place to watch the sunset..pool up there as well. Worst meal was at the Italian restaurant where all our courses including the wine arrived at the same time. Fettuccini seemed like it had been in the pot for hours..came with a 1 inch piece of shrimp on top. We tried to eat at the a la carte restaurants so we could avoid all the kids running around the main buffet. This hotel is close to the marina terminal where you could walk over yourself and book some tours off site. Unfortunately my friend got very ill during the end of our stay here. This was the only place we ate and drank at. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Clean property..maids were always seen keeping the hotel clean. All staff were helpful and friendly. Hacienda part has a beautiful courtyard by day and night.
The weak points
Food bland. No seafood. Some selection of fish..mahi-mahi in a la carte restaurants. Bars at Hacienda closed by 6 pm. Had to go to lobby bar for a drink in the evening. Beachfront too wavy to swim. Poor entertainment in evenings.
Certified

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