Puerto Vallarta

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Best hotels in Puerto Vallarta, based on:
#2 Barcelo Puerto Vallarta
#2 Barcelo Puerto Vallarta
Puerto Vallarta
Mexico
105 reviews
Great Resort / Guest Services Needs Improvement
Overall, the Resort is nice. One major issue - Example: When we approached either the front desk, concierge, excursion representative or premium lounge representative - quite often we were bounced around to another one of these representatives, as the representatives either didn't have the answer or didn't care to find the answer for you. As Premium level guests, we were NOT informed of all of the Premium-level benefits. We found out a lot of other services from other people we met at the resort, in the pool, etc. For instance, as a Premium level feature, there was a complimentary excursion with shuttle service to and from Puerto Vallarta for the day. We were never told about this & found out by chance, from some people we met in the resort. Also as Premium-level guests, all purchases from the convenience store in the resort had a 10% discount. We made 2 or 3 purchases there before one of the store employees informed us of this discount! As far as the drinks, the Premium level information sheet indicated we would get Premium brands of liquor, but we did not. Only if you tipped 'substantially', would you get something other than the regular bar liquor. The excursions were very nice, but again - more information (more 'clear' information) and communication of the excursion details would have improved the experience. The information provided at time of booking versus the information at the actual excursion varied significantly at all 3 excursions we attended. In general, most of the staff are excellent & very pleasant. The pool could be cleaner. Pool deck especially - we often seen Iguanas 'voiding' themselves. The pool deck was quite dirty. Booking reservations for the Restaurants was quite difficult and could use improvement. Food was overall good, but temperature was often just lukewarm and not hot. This raises sanitation and health concerns. Wi-Fi is poor. On the last night of our stay, the power in the resort went out for 12 hours or so. The standby generators were VERY loud. We walked down 8 flights of stairs to ask the front desk what was happening - they provided no answers. When we left to check out, we had to carry our luggage down 8 flights of stairs, as the elevators were still out of service. Housekeeping was good in general, but all products and drinks were not replenished consistently. Even after leaving a substantial tip, we still had to ask for an item or two that was not provided. Room service meals were okay, but could use some improvement also. The burgers were very good, though. The Activities in the resort were very good - the staff were very friendly & excellent overall! We had fun kayaking which was included but would be great if the Resort invested in a couple of paddle boards as you had to walk down the beach and rent them. The evening theatre shows were quite good. Please provide information to arriving guests about the sand flies! We were unaware of this, and as we sat out on our balcony the first night, we received horrible bites on our legs! They became very itchy and uncomfortable. We only noticed ONE information poster on this in the entire resort & it was tucked at the end of the desk at the Premium level lounge. No one had mentioned this to us. Fortunately, the convenience store carried repellant for these flies.
#3 Sheraton Buganvilias Resort
#3 Sheraton Buganvilias Resort
Puerto Vallarta
Mexico
87 reviews
Interesting and mixed experience in PV
The best parts were the weather , the city was moderately interesting, beach was good and the waters of the Pacific were great . The Sheraton is a well kept property and the room was excellent . The restaurants and the food at the hotel were patchy -- the Mexican restaurant( Gaviota) was good to very good with excellent service, the Italian ( Alfresco )which doubled up as the seafood restaurant for half the days, was a disappointment both in the flavors of the food and the poor service. On the Sunday, the hotel had a brunch( in a newly renovated large facility ) which was excellent .The Expo restaurant was not a great experience either in setting or food flavors. The hotel had only half their restaurants open and so one had to make reservations for dinner around 8.00 am --anything later than 9.00 am would lead to no space or a reservation at a very inconvenient hour .During dinners, the restaurants were at least one third empty( although we were often told that the restaurant was full), we believe due to shortage of staff . We learnt to navigate this .Although their website indicated that they had an Asian restaurant ( which got good reviews on Trip Advisor ), it was not part of their hotel facilities and was not part of their "all inclusive plan".. So the food front was a bit suboptimal . We made up for this by going into town and having two excellent meals ( a Mexican and a Thai ). We would have preferred a plan with room and breakfast alone or with vouchers for half the dinners, which will allow flexibility in dining in or out. It also appears that the hotel restaurants had not made adequate planning to staff restaurants properly for the high occupancy after the Covid slow downs. We discussed our experiences with the manager on duty, Mr Bermuda ( especially the very poor service at Alfresco) and he was very responsive and helpful. Things were smoother after that as we avoided the Alfresco restaurant and minimized dining in the hotel . . The tennis courts were excellent ,the pros were helpful and the spa was excellent.. If the dining experience and the flavor of food were improved, I would consider returning to this hotel in future.
#11 Sunset Plaza Beach Resort And Spa
#11 Sunset Plaza Beach Resort And Spa
Puerto Vallarta
Mexico
35 reviews
Great vacation
I had a great time staying at this resort. The people working there make the stay what it is, and I felt taken care of like a royalty every single day. Please note that this is a time share resort and they will try to sell this to you. Just something to be aware of. The beach was not nice at all. If you are like me, coming for the beach, this is not a location for you. Downtown Puerto Vallarta doesn't have nice beaches. If you are a pool person, the pools are great and they have an amazing service by the pool as well. The rooms were great, bed comfy, but the pillows were rock hard, that's the only bad thing about the rooms. If you are looking for a super quiet stay this resort is for you. If you are looking for a lively, things happening resort, this is not for you. There is no music playing throughout the day, activities are very few and tame, the place goes dead after 10pm. I'm not saying this a bad thing, just to be aware if this is not what you are looking for. The resort is located downtown, so you are very close to a boardwalk and it is a very short taxi ride to there (very inexpensive too). Lots of shops, nightclubs, bars, restaurants there, so that is a good alternative if you would like to party or have some fun after dinner. There is no buffet, only restaurants, so every meal is freshly made for you off the menu or whatever you desire. The food was incredible. Fine dining quality. I was impressed by the choices, the quality, taste and the presentation. I didn't eat at their other restaurant where you have to make the reservation mostly because I didn't want to be inside and wanted to try as many things as possible off the menu at Mirador. The staff at Mirador was incredible. I know I will miss a lot of names but I do want to give special thanks to Samuel, Victor, Ronaldo, Ismael, Juan, Miguel, Daniel, Gabriel, Eduardo and many many more for making me feel like a queen every time I came to dine. The front desk staff was incredible as well, special thanks to Miguel, Epi and Marina for helping me with anything and everything. I had a great time and would return in a heartbeat.
#16 The Hacienda At Hilton Puerto Vallarta
#16 The Hacienda At Hilton Puerto Vallarta
Puerto Vallarta
Mexico
11 reviews
Wonderful Getaway
Wow! When our taxi arrived at The Hacienda Hilton we were immediately greeted by friendly smiling faces welcoming us with a refreshing drink. We had a pool view room which was one of the largest rooms we've ever had on a resort. The room was well appointed, clean and comfy beds. What makes this resort is the staff. Everyone of the staff we encountered was always smiling and friendly. They will go above and beyond to accommodate you and make you happy. Our special thanks to Ivan, Antonio, Laritza and Gabriela, our breakfast team, Marcos the doorman and Aurthuro at the reception desk. This is a small cozy adult resort. It has a beautiful setting, however, there is no view of the ocean. The beach is accessible by the family resort side of the property. Fantastic views from the rooftop infinity pool & sushi bar. The food was very good at the specialty restaurants. Our favorite was the Mexican, but you cannot beat the sunset views from the Italian restaurant. It was not difficult to reserve at any of the restaurants, but you can only make reservations for 2 days at a time. Pool side bar drinks & service were outstanding. Tips are very much appreciated and well deserved. Some patrons did get very loud at the pool on a few days showing no respect for the other guests, through no fault of the resort. There is another quieter pool beside the pool restaurant. As far as evening entertainment, there isn't any with the exception of a few musicians by the bar in the main lobby on the family side. If you're looking for production shows, you won't find it at this resort. One evening we went to old Town Puerto Vallarta and walked along the Malecón boardwalk. Plenty of activiy to see and do. There are excursions you can take, but we didn't do any, since we were there for a week. The is a shopping mall and a Walmart close to the Marina, about a 10-15 minute walk. Taxis are inexpensive, but settle on a price with the driver before hopping in. My husband and I loved this resort and we are already planning our return.
#17 Sunscape Puerto Vallarta Resort And Spa
#17 Sunscape Puerto Vallarta Resort And Spa
Puerto Vallarta
Mexico
298 reviews
Pandemic Holiday Experience
After two and a half years, friends and I were ready to board a plane and head to Mexico, a destination we all love. We booked through a tour operator that rated this hotel a four star. It was not that, by far, a three star at best. Check in went smoothly, but my first surprise was that there was a charge for WiFi in the room. I have not had to pay for that at an all inclusive resort in many years. It isn't a big deal, but it surprised me. I would like to commend the staff at the resort. If it were not for the staff, this trip would have been a disaster. We had an amazing roaming concierge who took care of us like we were the only ones on the resort. We had a server at the food truck, who reserved a table for us and always ensured we were happy. My friends celebrated their wedding anniversary while we were there and the staff did a great job showing them the love they deserve on their special day. The pool is in bad need of repairs. Firstly it is a large pool and there was only one entrance by stairs, otherwise you had to enter and exit by ladders. The stairs were on very bad shape and I thought I had cut my foot more than once. It is the only area that is shallow and therefore full of children and hard to pass through. The rest of the pool has missing tiles, missing plaster, not well maintained with dirt, leaves and more floating around. I saw a family with a naked baby in the pool. No one said anything and I had to finally tell a lifeguard to talk to the parents, but again, the clientele had a sense of entitlement the whole week we were there, like they were in their own home with no lack of regard for others. The group I travelled with and myself are foodies and where this hotel lacked was in the food department. I am sure prior to the pandemic there were more food options, but what is there now was very disappointing. The buffet was not a bad option, but I don't know anyone that wants to eat buffet three times a day for seven days, which is pretty much what we did. It is also challenging during a pandemic where many of the guests were touching food with their hands and it really was not always a comfortable experience. We did like the food truck burgers, but again, after three days of burgers we wished for more options. Foods like pizza and ice cream, which are available at every single all inclusive I have ever been to were non existent here. Christmas Eve was our last day and we were shocked that there was in fact ice cream served at lunch that day. On our second night we thought we would try Tiki Taco, and to our surprise was a buffet, not an a la carte option. The options (in my opinion) were less than impressive and we did not want buffet, we wanted to be served. Let me address the Italian restaurant. We arrived at the location and were told that men could not enter with sandals. Excuse me, why is that? Our husbands were wearing collared shirts, dress shorts and dress sandals. We were turned away. We attempted a second time, men in closed toe shoes, and this time were told there is a waitlist and we would not be able to dine there. Twice turned away. This resort is a small resort and all of the evening entertainment was poolside and was very loud late until the night. The week we were there it was clear that the clientele was largely local, and all of the on resort activities were catering to them. Thankfully we booked the sun club rooms and had access to lounge. It was a nice escape for guests to go to escape the noise of the main floor. There was a server to serve drinks, but food was non existent. Again, a disappointment. On Christmas Eve the party went on very late into the evening and for this of us who were not Spanish speaking, we had to escape to our rooms and try to sleep with pillows over our heads. I would not return to this resort. I had a great time with my friends, and if it weren't for the staff we met along the way it would have had a much different outcome.
#18 Krystal Puerto Vallarta
#18 Krystal Puerto Vallarta
Puerto Vallarta
Mexico
65 reviews
Not 4 stars
Close proximity to the airport made for easy transfer… But checked in after 11 PM and was unable to get any bottled water or face clothes that day Beach area was large but lounge chairs were minimal so setting your alarm clock extra early to claim chairs is crucial… But not enjoyable on a vacation Tower view was pretty from the 22nd floor… But rooms are very minimal lacking many amenities most four stars have Had to call down every evening upon returning to the room for towel refresh, water and had two days with no cleaning service at all The Italian restaurant was okay … The best food we had was lunch at the Vellas restaurant by beach everything else was extremely disappointing and we ended up eating downtown… As well as purchasing some liquor Costco because the bar selection was awful with the exception of the white wine which was enjoyable The staff at the restaurants were amazing… The management at the restaurants were over bearing and miserable… Tried to ask where the bathroom was and was shoed away by one of the managers because he took a phone call on his cell. And often heard them disciplining the staff which was uncomfortable and I'm sure demeaning to them The grounds were very pretty and clean In definite need of some renovations and updates… The tower that we stayed in was newer but was definitely lacking some finishing touches One bar to service the entire resort for the pool front and beach area was ridiculous A couple of the restaurants were closed while we were there offering very little choices Bar fridge in the tower rooms but completely empty… I have never been to a resort that's all inclusive that had zero offerings in the fridge If this resort was on sale for a very cheap price and I knew what I was getting into I would say go because the beach area and travel distance to the airport is great … but it ends there

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