Puerto Vallarta

The staff and all the employees were friendly & very helpful, the nightly entertainment was okay, no special entertainments were given. The food was exceptional for the breakfast, Lunch was okay, the Grill was very good and the supper a la carte at the Italian Restaurant was so good. We loved it there. Their barbecues was good also. The service,was excellent by every body. They were all very helpful.

I would say overall we enjoyed our stay at the Sheraton. The food was very good they had a good variety, if anything they could stand to jazz up the salad selection. The drinks were incredible, in the bar and restaurant area the drinks were served in nice glassware and always garnished with fruit.There was not enough a la cart restaurants. There was never mention that you had to pay for the oriental restaurant and the Starbuck coffee shop. That would have been nice to know. We found the staff to be friendly and helpful. We could have done without the constant bugging about timeshare that got to be tiresome. Our room was ok, we stayed in the clubroom on the 22 floor. The view was amazing, the bed was extremely comfortable it was also very quiet. The down side was we payed an extra $200.00 each to be in the adult only and we got very little for that money. There was turn the bed down service which is no big deal but then they only left one chocolate on the pillow, hello there are two people in the room. The fridge was stocked everyday with water, soft drinks and one beer. We asked about it and they said that was what you got, hello there are two people in the room. Two robes and one pair of slippers. They did offer a private lounge that you could go for breakfast and coffee. We were really disappointed in what we got for the extra $200.00 each. Totally not worth it!! A big thank you to Jonathon that worked in the lounge, he found my husbands wallet returned it nothing was missing. Good to know there are still honest people out there. The grounds of the hotel were kept very nice and alway clean. We love the beach and this was a big disappointment, it was very rocky with very little sand. It was had to walk on so we didn't go for many walks on the beach.

Smiles and friendliness are the mandate of this resort from both guests and staff. I first came in around 2006 and the Buenaventura has been my choice ever since when going to PV.

Very pleased with the hotel, staff, cleaniness, room comfortable

The service here is outstanding. Every staff member is ready and willing to help. There are many English speaking staff members and hopefully others are skilled in different languages. No Hotel is absolutely perfect, the Hilton will readily help if there I an issue. The food works. The room are nice.

This resort offers absolutely everything you need. The food and alcohol was top notch. Room had a fabulous ocean view. Staff was very friendly and made an effort to please.

Very clean , great pleasant helpful people. Modern facilities. Easy from taxi to room to bar to restaurant to beach for wheelchairs, walkers. wi fi in lobby, a few English tv channels. Long beach to walk and vendors not too aggressive. Restaurants and bars close by on Malacon. No mosquitoes or sandflies to mention.

We went to the Vallarta Bay Secrets for a week in November. It is an adult only hotel situated right beside the Now Amber it's family oriented sister hotel. It was our second stay at a Secrets hotel and we were not disappointed. The Secrets is superb inside and outside, clean and very well maintained. Our room, on the 11th floor, was perfect for us; roomy and luxurious. It was my wife's birthday and she was welcomed with a banner on our room door and a complimentary bottle of wine in the room. On 3 separate occasions at dinner, the staff went out of their way to celebrate her birthday. The food was very good at the buffet (Market Café). We always ate there for lunch. It is not very big so your choices are a little limited but the menu varies from day to day and you can always find something new and tasty. The a la carte restaurants do not take reservations. It's first come first serve but we never had to wait more than a few minutes to be seated. Some of the restaurants are in the NOW but we could eat in all of them. We liked the Bordeaux (french) 2 times and the Capers (italian) best. The Himitsu (asian) was ok but the Tamarindo (mexican) was a bit disappointing. The only restaurant we were not allowed in was the one reserved for the preferred club (Oceana). We did not try all the restaurants/cafés/snack bars but all seemed to have interesting choices. We saw a few evening shows in the theater which is also situated in the Now and they were very good. The performers were obviously pros, not the hotel staff. There is also daily entertainment by the main pool and of course all sorts of games if you like that sort of thing. In the lobby which is quite vast there is good live music or a show every night. We always had a couple of drinks at the lobby bar before dinner. You can get all sorts of premium brands. No problem getting a chair on the beach even if you come late. A little more crowded by the pools but certainly not impossible. They have waiters going around the beach and the pools and they do not take forever to bring your order. A tip is of course in order there. The staff is just great. They were all excellent. We particularly remember Carlos at the lobby bar, Alejandra, Humberto and Cesar at the Market Café and also Alberto with housekeeping. The sand is the color of brown sugar. The water was warmer than we expected. The beach is rocky in places. It is best to bring water shoes if you plan on taking long walks. There are 3 pools. 2 of them are more lively (activities, games, shows, swim up bar). One is more of a quiet pool and there is also a heated whirlpool. Sunsets are spectacular. The gym, which we used often, is quite big and well equipped. The Secrets Vallarta Bay is an hotel we would recommend to our friends and family without hesitation.

Generally enjoyed our experience. I was happy to see that the resort wasn't overcrowded and that, in large part, it was a safe, clean, and fun environment. We experienced fantastic service from the concierge (Fernando) and UVC (Esteban) staff that made our experience that much better. The property could certainly do with some updates and renovations. The sporting facilities (tennis, basketball, mini-golf) were in particularly poor shape and the main lobby should have ramp access. That said, fairly good value for the price you pay.

A lot of things need to be improved at this hotel. No comfortable chairs on balcony, lobby. Bar in lobby doesn't open until 3 pm , no where to get coffee or water once buffet is closed. Not many staff understand or speak English. Towels were old and badly frayed. Not enough activities to do and needs a comfortable outdoor seating area. Would not recommend this hotel.