Majestic Elegance Costa Mujeres

Majestic Elegance Costa Mujeres
4.544.544.544.544.54
4.54 based on 39 reviews
#3 of 13 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Playa Mujeres
Rated 5 stars
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Our 12 day stay at the resort!

, Vancouver, BC
2021-09-04
Words cannot describe how wonderful this resort treated my friends and i. Every single staff member treated us with so much care and paid so much attention to us to provide us with the best experience we've had. Compared to any other resort, this is the best one yet.

Huge shoutout to carlos for being the most informative, kindest, and helpful butler. Anything we needed help with, he would always have the answer to. Even during days and hours he is off shift, he would still respond to our needs as best he can.

Another big thank you to these staff members who made our trip so much more enjoyable:
- brandon from entertainment
- diego from the bar
- carlos from the steakhouse
- angel from habachi

This resort is a must visit for anyone who is wanting to go to cancun to enjoy your getaway. The views are amazing, clean rooms, clean bathrooms, amazing staff, and overall beautiful resort.

WE MISS THIS RESORT AND ITS STAFF!!!! [Details]
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Certified

Amazing!!!

, Burnaby, BC
2021-09-04
Beautiful and clean resort. 2.5 year old so everything is still super new and well maintained. Our butler Carlos was attentive and always made sure everything went smoothly and timely. He was always so polite and made sure we got everything we needed. You made our experience here so worth it! Thank you Carlos! Special shout-out to Brandon, Shelya, Gina, Falcon from entertainment and yoga for making our trip even better than it is. They were so energetic and fun. Always got every guest moving and made sure we were taken care of ! Food was SO delicious and AMAZING! So many options and so clean. Archangel from Kabuki, Omar from Don Jaume, Diego from main lobby bar for their awesomeness and customer service. Literally each and everyone of the staff were amazing. From the moment we entered to the day we left! Highly recommend this resort! Will definitely come back again. I already miss it! [Details]
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Certified

Beautiful Resort - Still Work to be Done

, Caesarea, ON
2020-01-21
Our check in experience was horrendous. No welcome or hello whatsoever and were left by the check-in agent for over 10 minutes while we watched others who were behind us in line check-in and get their bracelets. Frustrating after 8 hours of travelling. This quickly set the stage for the service we were able to experience for a week. The resort is absolutely stunning and has so much to offer. I have no doubt it will one day be a highly sought after destination. For now, there is work to be done. [Details]
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The strong points
The Food was outstanding despite lack of variety The Service at dinner was the best service we received at the resort. Martin is the best server! The pools are stunning The beach was absolutely stunning The concierge lady was super helpful and caring
The weak points
There needs to be an a-la carte lunch spot. The service at lunch and breakfast was basically non-existent The check-in was awful The pools need to be heated Need a proper walk-way to the beach The gym was basic
Certified

Beloved resort Mexico

, London, ON
2018-01-31
The whole experience was absolutely devine....from start to finish. The Hotel was Pristine, as my husband put it. so well manecured around the grounds,extremely clean and looked after inside. Everyone was so friendly, and helpful all throughout the resort and wanting us to be looked after to the max. All the restaurants were fantastic and well set up. The food was so delicious in every restaurant and had something for everyone on the menu. Our room was one of the casita rooms on the main floor and it looked just like the pictures showed... the whole resort looks exactly like it looked in the pics....which was fantastic... just what we were hoping it was going to be. [Details]
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The strong points
restaurants, atmosphere throughout the resort, fine dining for sure,beach was beautiful when not windy and water was calm,housekeeping was excellent,small resort so guests are very well looked after. Things to do if you want or just relax in Lupita lounge
The weak points
The van picked us up 40 min. after we were out of the airport which was a bit annoying...This Hotel is very high end and they should have been there to pick us up as soon as we landed...Them wait for us... not us wait for them...
Certified

Exceeds Expectations!!

, Burnaby, BC
2016-10-12
A beautiful resort with only 109 amazing rooms. Meals are fabulous, top shelf liquors, beautiful accommodations, and the service is super attentive. This is a quiet resort, mainly for couples. There is no theatre and the entertainment is limited to musical acts, magicians, fire shows at the beachside bonfire - all very good. The largest rooms ever with a huge balcony and jacuzzi. Even a walk in closet! I never wanted to leave! [Details]
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The strong points
The service, the food, and the amazing rooms. Room Service was wonderful too.
The weak points
Oh my...do I have to come up with something? Hmm....the ice melted too quickly in my Mojito!
Pro

Just plain Great!

, Newmarket, ON
2013-02-11
Just plain Great! Great for couples and families. I don't have a bad thing to say about this place. Not for the yahoo's just quiet & relaxing! [Details]
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The strong points
Everything, Food, Service Amazing ******
The weak points
The beach is the only weak point because of the seaweed that washes ashore, but not a real issue with me!
Certified

Very special place

, Burnaby, BC
2012-02-23
Cannot say enough good things about this place. Amazing, gourmet-quality food in all restaurants. Staff warm, friendly, eager to help. Everything clean, well maintained. Impeccable service. Beautiful setting with spacious rooms. Would go there again. WILL go there again. However, if you want a party atmosphere, this is not the place. Quiet, serene, family oriented (we loved having kids around--others may not). It's not a place for a crazy night life. It IS a place to relax and unwind. That being said, the drinks were fresh and strong! [Details]
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The strong points
Food, staff, rooms, cleanliness
The weak points
Might be too quiet for some. No clubs or party scene.
Certified

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