Catalonia Grand Costa Mujeres All Suites And Spa

Catalonia Grand Costa Mujeres All Suites And Spa
4.284.284.284.284.28
4.28 based on 32 reviews
#4 of 15 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Playa Mujeres
Rated 5 stars
Traveller pictures (116)

Travellers Reviews in

Filter reviews by
Sort by

Love this place!

, Saskatoon, SK
2022-05-16
This resort was bought on a great deal otherwise we might not have looked at it. We had the Privideged pachage whi h gave us access to certain restaurants, beach bar and beach area. We really enjoyed it! Beach is beautiful although it was quite often windy. The staff at the beach bars were great. Good booze. Great lounge chairs. The two pools were also nice. Lots of loungers with sunshades and umbrellas. The quiet pool had a swim-up bar as well as a walk up side. Loud pool only had the swim up side. The restaurants were fabulous. The buffet was the nicest I have ever experienced. So many choices! The asian restaurant needed a reservation, as did the privileged only restaurant. Steak house you can just stand in line. Tried them all. There is also a "food court" area in the center on the resort as well as 2 food trucks. These were great and kinda fun. The only trouble with them all is you needed to scan a QR code for menu and ordering. This was a problem for those who dont have a smart phone. Even those of us who do had trouble. They shiuld definitely have paper menus as a back up. We didnt watch much of the entertainment but the Super Bowl party was great! The rooms were beautiful. All suites. Nice balconies. Wifi was great throughout the resort. Rooms were clean and any maintenance issues were addressed quickly. There were only 2 bars in the evening...the lobby bar and the bar set up in the courtyard at night. The disco really never had much going on. If you want a party party place, this is not the place for you. All in all this place is fabulous [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Great food Great booze Great beach Great pools
The weak points
Way out in the middle of nowhere. They need to give out towel cards so people only get 1 towel. Lots of people reserved 4 or more chairs at the pool and beach and never sat in them all day. Ot would be nice if they had another bar.
Certified

Beautiful Resort

, St Catharines, ON
2022-05-05
This is a modern resort with beautiful suites. It is very clean and the staff members are friendly and helpful. There are many restaurants and the pools are nice. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
Certified

Good family getaway

, Calgary, AB
2022-03-30
The facilities were beautiful and well-kept for the most part. The staff was friendly and accommodating. The food in the buffet was great and the restaurants we attended were also good. Two very large areas for improvement is the restaurant reservation system which limits the days when you can make reservations. You had to come back daily to make future reservations, it would have been better to be able to select and reserve over the period of your stay at one time.
The second issue was with the plumbing and sewage system in our suite. The showers flooded the bathroom about every second day and even though the staff sent someone to repair it quickly it was very frustrating. I also think there may have been an issue with the sewage system as occasionally a very strong and offensive odour could be smelt. Thankfully it is windy there and the stench did not stick around for long. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Beautiful facilities, friendly and helpful staff.
The weak points
Sewage and plumbing issues.
Certified

Nice experience with one flaw

, Brossard, QC
2022-03-02
A vacation in general is not just about food; it's about location, relaxation, activities, entertainment, cleanliness and more, but restaurants' experience in an ALL INCLUSIVE vacation is one important factor. This resort well managed all other factors but kept scoring 6.5-7.5 after each meal ... very generous but never impressing.
GOOD JOB all over except food! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
location friendly staff Happiness Providers/Animators/Entertainers
The weak points
tasteless food
Sanitary measures (Covid-19)
good
Certified

First vacation in Mexico and it was memorable

, Brossard, QC
2022-01-18
Overall, a very nice, clean and modern hotel. Staff very pleasant and professional. Plenty of locations to get a drink. Very nice beach and cleaned every morning. If there was seaweed, that is mother nature's doing. Great variety for the breakfast and dinner buffets. Good choices for the lunch fast food restaurants. Excellent cleaning staff. Very good room design for family of 4. Wished we stayed a few extra days. Great impression and would stay again at this hotel. My family loved it. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Staff: ex Orlando at reception, Lizette our cleaning lady and Rocedes who was always there to assist. Variety of the breakfast and evening buffets. Proximity to beach. Room.
The weak points
Lunch buffet was weak but choice of other restaurants made up for it. Lack of hooks in the room/bathroom. Being asked to attend seminars.
Sanitary measures (Covid-19)
Very good. All staff wearing masks, good distances in restaurants . Felt safer at this hotel that shopping at home.
Certified

Wonderful Property!

, Montréal, QC
2020-11-17
This hotel is remarkable, clean, safe and beautiful. The friendliness of the employees is extraordinary. This hotel is unfortunately not well known enough, and deserves to be known. The site is modern, chic, elegant and extremely clean.
The beach is beautiful white sand and very spacious with palm tree and umbrella. It is possible to take a very long walk. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
I loved everything!
The weak points
I wish the coffee bar was open earlier on mornings
Sanitary measures (Covid-19)
Exceptional! I felt safer there than in my own country/city!

Fabulous Holiday!

, Sherwood Park , AB
2020-03-20
We knew we made a good choice when we were greeted at the front desk upon check in, got a tour of the resort on the way to our room, and was welcomed into an amazing room. Being a newer resort, we experienced the effort involved by all the staff to make our experience and vacation memorable. It was transparent that some of the people were new and learning, but the efforts to make our stay comfortable and fun showed in what they did. The entertainment staff is unbelievable. The shows they put on are first class. The entertainment group would even remember our names when we saw them in passing. If you want to make a 6 year feel special, this was it, so thanks Gina (Gigi), even though she was not directly involved in Kids club directly. Yes, our trip was even more amazing because of the thrill of our 6 year old received from going to Kids Club. The bright smiles of Geraldine, Alejandro, and Alex, who welcomed her, made going to Kids Club fun. Our daughter found friends from the staff that actually wanted to play with her, and was disappointed when they closed. The staff are truly amazing in what they do. The food is amazing, great variety of international dishes never left a disappointment with our choice. Pools and amenities were always clean and tended to that always made you feel welcome. Thanks to Jose that would always remembered our drink preference. I highly recommend this resort to anyone who wants to experience a first class treatment. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The people are amazing. They truly try to make everything perfect for their guests.
The weak points
The front desk staff may need a bit more coaching on answering quests questions and the beach was not groomed at all. There actually seemed to be thorns in the sand.
Certified

Click to
see hotel on
Google Maps

Are you a hotel owner?

Copyright © Monarc.ca 2008-2022