Catalonia Grand Costa Mujeres All Suites And Spa

On arrival at Catalonia we did not get the bedding configuration that we requested. Staff did not accommodate and told us to return every day to see about a new room. The door person walked our family to the center of the resort and pointed to a building and walked away. We were tired and had no idea where our room was.
I wasted 2 more days standing at the lobby to wait and ask for a new room. Very dissatisfied with the costumer service.
The hotel finally had our room on day three and they told us to be ready to move at 1pm. We packed up three kids and got ready to move only to be told the room was still not ready and to wait until 3pm. I feel like this waisted another whole day, just waiting at the resort to move. We were threatened, if we were not ready we would lose the room.
I would not recommend this resort due to bad costumer service at the front desk.
We would have to track down housekeeping most days, some days they would leave 1 liter of water for a family of 5.
The buffet food was lacking. It never changed and was the exact same food every day. [Details]

Great hotel, rooms,food and service. [Details]

Positive. Very clean, staff very friendly and helpful. Best meals. We're buffet breakfast and noon at the hamburger spot. [Details]

The hotel was decent and offered everything that you wanted. [Details]

This resort was bought on a great deal otherwise we might not have looked at it. We had the Privideged pachage whi h gave us access to certain restaurants, beach bar and beach area. We really enjoyed it! Beach is beautiful although it was quite often windy. The staff at the beach bars were great. Good booze. Great lounge chairs. The two pools were also nice. Lots of loungers with sunshades and umbrellas. The quiet pool had a swim-up bar as well as a walk up side. Loud pool only had the swim up side. The restaurants were fabulous. The buffet was the nicest I have ever experienced. So many choices! The asian restaurant needed a reservation, as did the privileged only restaurant. Steak house you can just stand in line. Tried them all. There is also a "food court" area in the center on the resort as well as 2 food trucks. These were great and kinda fun. The only trouble with them all is you needed to scan a QR code for menu and ordering. This was a problem for those who dont have a smart phone. Even those of us who do had trouble. They shiuld definitely have paper menus as a back up. We didnt watch much of the entertainment but the Super Bowl party was great! The rooms were beautiful. All suites. Nice balconies. Wifi was great throughout the resort. Rooms were clean and any maintenance issues were addressed quickly. There were only 2 bars in the evening...the lobby bar and the bar set up in the courtyard at night. The disco really never had much going on. If you want a party party place, this is not the place for you. All in all this place is fabulous [Details]

This is a modern resort with beautiful suites. It is very clean and the staff members are friendly and helpful. There are many restaurants and the pools are nice. [Details]

The facilities were beautiful and well-kept for the most part. The staff was friendly and accommodating. The food in the buffet was great and the restaurants we attended were also good. Two very large areas for improvement is the restaurant reservation system which limits the days when you can make reservations. You had to come back daily to make future reservations, it would have been better to be able to select and reserve over the period of your stay at one time.
The second issue was with the plumbing and sewage system in our suite. The showers flooded the bathroom about every second day and even though the staff sent someone to repair it quickly it was very frustrating. I also think there may have been an issue with the sewage system as occasionally a very strong and offensive odour could be smelt. Thankfully it is windy there and the stench did not stick around for long. [Details]

A vacation in general is not just about food; it's about location, relaxation, activities, entertainment, cleanliness and more, but restaurants' experience in an ALL INCLUSIVE vacation is one important factor. This resort well managed all other factors but kept scoring 6.5-7.5 after each meal ... very generous but never impressing.
GOOD JOB all over except food! [Details]

Overall, a very nice, clean and modern hotel. Staff very pleasant and professional. Plenty of locations to get a drink. Very nice beach and cleaned every morning. If there was seaweed, that is mother nature's doing. Great variety for the breakfast and dinner buffets. Good choices for the lunch fast food restaurants. Excellent cleaning staff. Very good room design for family of 4. Wished we stayed a few extra days. Great impression and would stay again at this hotel. My family loved it. [Details]

This hotel is remarkable, clean, safe and beautiful. The friendliness of the employees is extraordinary. This hotel is unfortunately not well known enough, and deserves to be known. The site is modern, chic, elegant and extremely clean.
The beach is beautiful white sand and very spacious with palm tree and umbrella. It is possible to take a very long walk. [Details]

We knew we made a good choice when we were greeted at the front desk upon check in, got a tour of the resort on the way to our room, and was welcomed into an amazing room. Being a newer resort, we experienced the effort involved by all the staff to make our experience and vacation memorable. It was transparent that some of the people were new and learning, but the efforts to make our stay comfortable and fun showed in what they did. The entertainment staff is unbelievable. The shows they put on are first class. The entertainment group would even remember our names when we saw them in passing. If you want to make a 6 year feel special, this was it, so thanks Gina (Gigi), even though she was not directly involved in Kids club directly. Yes, our trip was even more amazing because of the thrill of our 6 year old received from going to Kids Club. The bright smiles of Geraldine, Alejandro, and Alex, who welcomed her, made going to Kids Club fun. Our daughter found friends from the staff that actually wanted to play with her, and was disappointed when they closed. The staff are truly amazing in what they do. The food is amazing, great variety of international dishes never left a disappointment with our choice. Pools and amenities were always clean and tended to that always made you feel welcome. Thanks to Jose that would always remembered our drink preference. I highly recommend this resort to anyone who wants to experience a first class treatment. [Details]