Planet Hollywood Cancun

The venue itself is very nice. The beach is beautiful. The resort itself is very clean. We booked this resort because it was touted as a family resort. We booked during the school spring break as our young, school-aged granddaughter was with us.

We expected the resort to be busy but we did not expect the large groups of intoxicated, rude teenagers roaming the resort. They cut into lines at the bar and made it almost impossible to get served. They were rude, loud and obnoxious. These young people were not supervised by their parents nor was their alcohol consumption monitored by the resort staff. There were rooms full of these young people who partied late in to the night. They climbed the barriers, whooped and yelled late into the night for most of the nights we were there.

We witnessed vomiting, swearing, racist remarks just to name a few instances. [Details]

Upon arriving you're made to feel like you're about to enjoy a unique experience, with a grand cheer by the staff. We chose to book Star Class reservations with expectations of dinner reservations, premium liqour, and it's own amenities. The property is quite open and has multiple stages for nightlife, it can host a large wedding party and a college kids coming to drink legally at the same time. You can book Adult, Star Class or just regular with some benefits to the premium reservations. You are not on the Hotel Strip but Planet Hollywood has the Cancun vibe with a Vegas Feel. The Beach is one of the best with very little seaweed and the water is a beautiful blue. Lots of Activities for teens with an arcade, trampoline park, flow rider, basketball court and volleyball court. [Details]

Nice resort overall, pools and lazy river was fun! Great entertainment team with lots to do. [Details]

The hotel and amenities are beautiful at this resort! All that you could ask for. However, we paid for Star Class Service and felt that we didn't receive what we paid for. Our butler mixed up messages, messed up dinner reservations and didn't do anything for our daughter's birthday after we had told them multiple times. I sent an email to the general manager and talked to a supervisor to voice our concerns, yet nothing was done. We were quite disappointed and won't go back to this resort. I would spend your money elsewhere! [Details]

Food was great the buffets where amazing
Location was great and quiet.
It is 35 min to Cancun in taxi and then another 35 min to get to playa or talum but we loved it.
We souls go back. [Details]