242 reviews
Not a 5 star hotel
We stayed at the Riu Dunamar in July of 2022 . This hotel was the most disappointing one in my 6 stays in Mexico and 5th time in a Riu.
Pros: Staff in buffet were one of the best weve ever had in an all inclusive, the beach was absolutely gorgeous, one of the best beaches we've seen in Mexico.
Now for the cons:
To start with, the check in was quick, but done in a very indifferent manner, nothing special, staff were treating visitors like numbers and there were no welcome drinks whatsoever or anything special to make you feel welcomed. We are a family of four, with two kids, and we were given a room above the NightClub Pacha. We were unable to sleep for the first night, so the next day we went to the front desk and asked for a room change, and it wasn't that simple. No one apologized for the discomfort and on top of that they asked us to pay a fee for the new room, which was apparently partially ocean view (explaining the extra cost). The overral esthetic of this hotel was very generic, done on a tight budget. You want be wowed by anything in this hotel. The furniture in the rooms were already damaged after 5 years of existence and there beds are small and uncomfortable.
As goes for the food, the buffet was the worst experience I had in an all inclusive in Mexico. Again everything is chosen on a budget, no variety whatsoever. If you are a foodie person this is not the hotel for you. We did not go to any restaurants because we had heard the food is even worst. The meal's aren't horrible, it's just not tasty.
Entertainment was nothing special.
Cleanliness: was okay.
Noise: this hotel is marketed as a family friendly resort, however, this hotel reminds me more of a spring break hotel: people partying, a lot of noise after the nightclub has closed, no matter where your room is.
Overral this hotel is a big no no, especially at the price we paid. Because of this experience we will not be back in another Riu hotel. This is not a 5 star hotel. Be careful how much you pay.
