Mazatlan

Location is great, beaches are amazing, the service was good and the food was decent

The overall impression of this hotel is average, certainly not a 3.5 star. Very friendly staff. To eat, you have to walk about 1/2 kilometer to their buffet (Pergola Restaurant) eatery. A La Carte restaurants already booked for the whole week with only ONE available time at 9:30PM. All restaurants are a long walk to El Cid Castillo. Location is good but weekends are terrible because of some all night bars with blaring music until 4:00 AM. If you are a gym user, you will be allowed to use gym only if your have "tennis shoes". For that reason, I could not use the gym for the whole week, which ruined my trip. Temperature in January is not too pleasant either.

Very clean hotel. Staff were very helpful with anything asked of them.Poolside lunches were very tasty and well cooked. We only had 1 supper and it was cold with poorly timed service.The shower leaked like a sieve.Needs new door seal. Apart from the supper I would recommend this hotel.But there are lots of other places to eat.

We spent a week at this hotel and had a great time. The hotel was extremely good value for the price we paid. Our stay at the hotel was all-inclusive however you can stay without opting for the all-inclusive package. Although I have noted some weak points, they were relatively minor to us and did not negatively impact our stay. The strong points definitely outweighed the weak points. The hotel is quite new (built in 2016 I believe) and is very well looked after. The rooms are spacious and have a great bathroom with large shower. There was always plenty of hot water. There is also a small kitchenette with full size fridge, microwave, and sink which was very handy. The hotel is located on the beachfront however the main road into town is just outside the front door and provides easy access into town by walking, by bus or car. There are lots of restaurants and stores nearby. The hotel pool is quite small as is the seating area around it so can get a little crowded, As there are 2 other hotels on the same site and 1 a short walk away that are all managed by the same company, there are however other pools to choose from. The beach outside the hotel was quite wide and flat and you could walk for miles. No problems with seaweed or rocks. The ocean was generally calm early in the day and would get rougher later in the day as the wind got stronger. The water was very shallow and only got gradually deeper so you could walk out quite a way into the water. Our all-inclusive package included a la carte dinners at restaurants in our hotel and the other related hotels. The food in each of them was very good. We also ate at the buffet restaurant and although fairly small, there was still a great selection of food and you would never go hungry. For breakfast we had the choice of a few buffet restaurants and opted for omelettes most days, always a good choice. For lunch the restaurant in our hotel was great and we loved the shrimp quesadillas. We would definitely recommend this hotel and area.

Always enjoy my stay at the marina staff are great

The hotel is a little older, one of the best we've ever had the pleasure to stay at. It's also the most clean we've experienced. Cleaning non stop by staff. The food at buffet is ok, good selection, the Italian and Brazilian are fantastic. Mexican we did not try. If you are accustomed to the typical Caribbean resort in punta cana or cuba you will find this a little different, it is an independent hotel and seems more geared towards many of its Mexican guests not just north americans, especially in terms of the entertainment which for me is a plus...you have an opportunity to be in a city rather than just a exclusive tourist resort, make no mistake it is a tourist area but you can easily experience Mexico while here from here if you wish to get out. Multiple pools in different areas some geared for activities others for children and families and others for quiet time. They have built a very cool area with a cenote where you can walk through cave like setting to get to it. There is the adults only swim up bar, adults only infinity hot tub up on top of the waterfall over looking the ocean. with so many areas to explore you really have a choice of setting you want to spend your day. Or evenings as the pools stay open to 9 vs many other paces till 6. Drinks served non stop on the beach or pools. Every single staff we encountered was beyond helpful and kind. I keep reading about no English, my Spanish is very limited but no issues at all here. However you would be wise learning a few phrases as it is a Spanish peaking country after all. They really appreciate your effort. The beach is very nice for walking sand is soft and is clean, big waves beautiful views, The water had stingrays at this time and several people got stung. Most did not, still lots of people were in the ocean but not me once I saw a lady who had the misfortune. It is located in a great area for anything you could want, pharmacies, shopping, bars, restaurants, you name it all in walking distance. Felt very safe, no concerns at all. Overall we fell in love with place, we have experienced many resorts all over many times and this was a nice suprise, we will be back.

It was a great place to stay considering the construction going on . The restrents were good but there was no entertainment. Overall it was ok.