Mazatlan

While not my favorite style of resort (high-rise hotel vs villa-style), there are many pros to this particular location. PROS • Close to Mazatlan airport (was about a 45-minute drive door to door). • Everything on the resort was close together – no need to go very far (good if you have little kids or need to go back to your room often) • Many pools to chose from (both kid friendly and adult only) • Pools were very warm, accessible and spacious • 2 water parks (adult and kids) for something different to do • Small park with swings and slides for kids • Kids Club looked to be very well organized and kids were having fun (we didn't actually use the service, but observed a few times) • Friendly service in the main buffet (got us milk for the baby, fresh fruit for our travels back, etc.) • Good food selection, including an entire section of authentic Mexican options every meal • High chairs at buffets • Nice beach • Could always find seats on the beach (but not always in the shade CONS • Everything on the resort was close together – can't really “get away” and meander/wander/explore (not a lot of variety in vibe) • Main pool was very busy and challenging to find a seat, unless you reserved early in the morning • Water park water was freezing • Only 2 a-la-carte options (therefore difficult to get a reservation) • Night entertainment started quite late, so young families couldn't enjoy anything • Not nearly enough latin music playing (other than Mariachi buskers on the beach) • Public beach with lots of vendors selling their products/services (but they weren't THAT pushy in my opinion) • Could not swim in the ocean. It was way too cold and wavy. They never took the red flag down to say it was safe. • No ‘do not disturb' signs for your room to not have it cleaned • Maids were SO LOUD – screaming down the hall at each other, dragging heavy furniture across the tiled floors (this was a concern at nap time) • (because of the hotel style building) it was quite loud in general with people coming ad going late (again, a concern because we had a baby) OTHER/Cannot Report On • Indoor kid play-place closed (due to Covid) • Didn't eat at any a-la-carte restaurants • Didn't see any night entertainment • Upon arrival we did try to upgrade to a room with a separate bedroom from living space. No luck. We ended up putting our daughter to sleep in the provided crib in the large washroom. It worked ok.

We loved everything about the resort, first class all around. The rooms are a bit dated but that's the only knock against this resort. One suggestion: you have such a beautiful long beach that goes for miles! Please start a service where you could rent bicycles on the beach so that your quests can go for long rides along your beautiful coastline.

We thoroughly enjoyed our all inclusive stay at El Cid Granada. The staff went above and beyond to make everything just right! There was a very good selection of foods and high standards of cleanliness. We were especially impressed they provided complimentary certified covid 19 testing sparing us the inconvenience of searching for a qualified provider of this service (as it was required for boarding our return flight home) This was our second stay there and we plan to use them again in the future. The only thing we would request differently is room placement so we could be further away from traffic noise.

We spent a week at this hotel and had a great time. The hotel was extremely good value for the price we paid. Our stay at the hotel was all-inclusive however you can stay without opting for the all-inclusive package. Although I have noted some weak points, they were relatively minor to us and did not negatively impact our stay. The strong points definitely outweighed the weak points. The hotel is quite new (built in 2016 I believe) and is very well looked after. The rooms are spacious and have a great bathroom with large shower. There was always plenty of hot water. There is also a small kitchenette with full size fridge, microwave, and sink which was very handy. The hotel is located on the beachfront however the main road into town is just outside the front door and provides easy access into town by walking, by bus or car. There are lots of restaurants and stores nearby. The hotel pool is quite small as is the seating area around it so can get a little crowded, As there are 2 other hotels on the same site and 1 a short walk away that are all managed by the same company, there are however other pools to choose from. The beach outside the hotel was quite wide and flat and you could walk for miles. No problems with seaweed or rocks. The ocean was generally calm early in the day and would get rougher later in the day as the wind got stronger. The water was very shallow and only got gradually deeper so you could walk out quite a way into the water. Our all-inclusive package included a la carte dinners at restaurants in our hotel and the other related hotels. The food in each of them was very good. We also ate at the buffet restaurant and although fairly small, there was still a great selection of food and you would never go hungry. For breakfast we had the choice of a few buffet restaurants and opted for omelettes most days, always a good choice. For lunch the restaurant in our hotel was great and we loved the shrimp quesadillas. We would definitely recommend this hotel and area.

Always enjoy my stay at the marina staff are great

While this hotel was very clean and spacious in the rooms, barely anyone spoke English so it was hard to figure out what was included in your all inclusive and because of the language barrier often things did not get done. One thing that was very irritating was the fact that they did not fill up our fridge with pops and water or if they did it was barely anything. We were not allowed to order drinks and take them back to our room because that was not part of our all inclusive. So if we wanted water we had to order it at the pool and then hide it in our bag which was ridiculous! The food was really good but the service was slow and you had to order everything so you had to wait all the time. Which once you knew it took about an hour to get your food you just made sure to order well in advance of being hungry. With the exception of two people the staff was very friendly. But this is definately not a 4 star resort and the term all inclusive is a bit misleading. While everything is free you have to order everything and sign for your food. This would have been helpful information to know before you got there so you weren't wondering where you get your food.

The room was good and housekeeping did a very good job of keeping it clean. We had a room connecting with friends and a big shared balcony which we enjoyed. We were on the ocean side above the pool and the noise level in the afternoon and evening was very loud on the balcony and even in the room

We booked this trip to celebrate my 40th birthday. We've been to Mazatlan previously. The hotel itself is very nice- new construction, modern. However, they classify themselves as a resort but this is truly just a hotel. Great for a day or two stay but that'd be about it. The description noted a speciality restaurant along with the buffet and snack bar however the buffet was only available while we we there and the selection was extremely minimal. The service poolside was non existent. We booked for an all inclusive and had requested not once but twice to move resorts. Finally our request was fulfilled and we were able to enjoy our vacation. I would not classify this as a resort,