Riu Palace Cabo San Lucas

RIU Place was a great place to stay.
Friendly staff and very clean place to stay! [Details]

We came with a group of 25 consisting of young adults and their parent friend group . Hotel was clean and well kept . Grounds and facilities were awesome . The only disappointment was the food . This was the first all inclusive that we had been to that didn't take reservations for their al a carte restaurants. There were 4 different ones in the property which opened at 6:00 pm , if you weren't in line by 530pm you weren't getting in . The Italian restaurant had a limit of how many people they could serve in an evening so even if you lined up for dinner you weren't guaranteed to get in . Food quality was not great and not a lot of variety . The best thing was the fresh omellets in the morning and the nacho's with fresh guamolie . Staying at the palace had it's perks which allowed you to go to the Baja California adults only portion of the resort and the Santa Fe which was where our young adults hung out because of the night club and various foam themed pool parties they had .
We had a junior suite for my husband myself and our 18 year old daughter and it was tight . The room had a California king which was great for us but our daughter had to sleep on a pull out couch that was very small and uncomfortable . Would have been nice to have two queen beds . This doesn't exist as most of the rooms only allow 3 adults or 2 adults and 2 children . We had a great ocean view but were right over the theatre lounge so it was loud until about 12pm . We originally had a room on the other side of the hotel but the view wasn't as nice so I asked to be changed I am sorry I did . Hotel was very close to downtown Cabo which was nice . Three dollar is or 60 pesos per person each way or a 20 min walk along the beach however the sand was coarse and heavy and walking along the beach was hard on the calf muscles . All in all the holiday was great just not consistent with the food . The staff were great and accommodating and service was fabulous . [Details]

Beware!! My son's stay ended in theft from their LOCKED safe in their room the day before they were leaving. Passports, wallet and camera! Riu Palace took ZERO responsibility and in fact wanted to charge them over $3100 USD more for 6 additional days due to the Embassy closing over Christmas! They wouldn't even give them a copy or the original theft form completed to take with them to file their police report.

In speaking with other guests there they shared that they had watched cleaning staff enter rooms to clean and leave the doors slightly ajar with the deadbolt pulled across allowing the 'thieves' access to rooms. Tell me how they get into LOCKED safes? Reset code? Key? There is obviously an 'organized' group of people involved in this act!! Riu did nothing for these young adults and offered no help at the expense of theft happening under their roof!!

ALL TRAVELERS BEWARE STAYING AT THIS LOCATION!! Hotel safes are NOT safe here...as I'm sure many other places! Very scary when you can't get back to your home country!

This is very unfortunate as they had enjoyed their stay until this. Food was great and the atmosphere was fun.

SHAME ON YOU RIU PALACE CABO SAN LUCAS! [Details]

Overall a great experience. There could be more poolside games to do. There are hardly any. The restaurants are mediocre considering it's a 5-start hotel. [Details]

This was our first time staying at the Cabo Riu and we will be back next year! The only downfall is that we should have booked 10 days instead of 7. Perfect sunrise and sunset everyday! [Details]

The hotel lobby was very nice when we walked in. The check in went well and was a smooth process. Our room was clean and we enjoyed the swim out pool and large patio. The location of the room was facing the Santa Fe, so it could be loud at times(room 0019) Staff was friendly and service was good in most areas. Food was good, most days you can find something if you are not fussy. The pool areas were clean and you could choose to be on the quiet side or the louder side. If I was going again I would request a room away from the riu Santa Fe. [Details]

Much quieter than the Santa Fe.
Nice secure place to stroll between the 3 resorts , close enough to swimming beach [Details]

The hotel was beautiful and we had a ocean view in the King super saver room. Staff were very friendly all around and you were able to make a connection with them. Which made you feel even more at home and relaxed. Most of the restaurants were wonderful. The steak house was amazing and the only one we weren't a really large fan of was the Italian. However, we enjoyed it so much that we are hoping to take our children back there. As, we enjoyed that we could go to the other two resorts through the Riu. This was our first all inclusive and we enjoyed it. [Details]

My family stayed here Feb 08-15.
The hotel was wonderful, the entertainment staff went above and beyond to include everyone. Food was incredible. Just an amazing vacation spot. We will be going back again soon !! [Details]

This hotel was well maintained, exceptionally clean, the staff are all very friendly and the food was great with lots of options. Drinks and entertainment were great too.
Felt very safe going into Los Cabos San Lucas. [Details]

The RIU Palace Los Cabos is a very clean and safe Hotel. The experience once again was top notched. The staff at this hotel I found very friendly and helpful. We will be staying here again. [Details]

We really enjoyed our stay this place was very relaxing lots of room by the 2 big pools and the food was amazing there is a big selection of delicious food at the buffet. [Details]

The best all inclusive hotel we have ever stayed at. Excellent service, food was delicious, very clean resort. Would go back for sure. [Details]

We would recommend this Resort for a great holiday. The location is perfect as had a beautiful view from our room. The pools are wonderful especially the Infinity pool. The food and service in buffets and pool side was excellent. The rooms were quiet and very comfortable whole resort was very clean. One server named Blanca in the buffet was 7 months pregnant was so efficient, she outworked most others. Entertainment could have better. Since the sister resort, Riu Santa Fe had pool parties which seemed to interest the younger guests Mon, Wed, Fri and Sat we felt this is the reason our entertainment wasn't much. We were thankful we didn't stay at Santa Fe resort as would have been very LOUD.
Plan on going back!!! [Details]

This was my second time to this hotel. I was there May 2019 (my husband and I) and now Aug 2019 (Friend's trip). I was pleased both times with the hotel. I would say that it caters to couples more as it is a very relaxed atmosphere. Everything closes down early. I think the thing that this hotel needs to improve on the most is the food quality. [Details]

This resort was absolutely amazing. It has everything you can think of and more. The staff were so great to deal with and always very pleasant and as helpful as possible. they will go out of there way and try and accommodate you in every way possible. the rooms were really nice as we had a partial ocean view suite over looking the pools and ocean. The food was fantastic and would be suitable for everybody. the buffet was huge and a very large variety of everything you can think of. the 5 main restaurants are also available for fine dining. The steak house was fantastic. we enjoyed the Italian one too. We had the Mexican restaurant for lunch and it was good also. I never made it to the Japanese or Indian one that they have there also. I would recommend this resort to any body traveling to Cabo San Lucas. the resort is located right on the beach so you do not have to walk far to enjoy it. you can walk down the beach to Medano Beach and the Marina and enjoy the night life and bars and restaurants You have the privelage of using the Riu Santa Fe next door which is very fun and suited the younger croud as we were there during spring break. this resort is very large and has lots of restaurants and bars in it also. [Details]

I just returned from a week holiday at the Rio Palace Los Cabo. I spent two weeks on a golfing holiday and then a week at an all inclusive. It is a beautiful resort with amazing ocean views. My morning began with a latte, watching the amazing sunrise from the cappuccino bar. Breakfast was buffet style with every possible food you could imagine, beautifully presented and plentiful. There was a variety of heated salt water infinity pools to lounge by. With the consistently perfect Cabo weather I must say this was one of the nicest resorts and all inclusive holidays I have had in a long time. [Details]

The grounds are amazing, always being looked after and cleaned. There was only 1 hot tub which would be jammed packed once the sun went down. A couple time we had no towels in our room which isn't the worst complaint but an inconvenience. It would be great if the shuttle pick up times were made readily available, I had to wait in line twice to wait for a travel rep to tell me the time of our shuttle pick up only to be lectured that I did not attend the welcome meeting upon arrival. [Details]

We stayed at Riu September 2018 for two weeks. The rooms were nice and clean, the pools were very nice and the resort location isn't bad. We also found the staff to be very friendly. The food was very average even for all inclusive, we usually ate off resort because we didn't like it.

There are no hot tubs which would be really nice, especially for the days it rained and was a little colder.

It's an inexpensive resort and you get what you pay for. For the price, the hotel was very good- it just isn't our style. We would recommend this hotel to others looking for a budget friendly trip.

DO NOT RENT A CAR FROM ALAMO AT THE HOTEL!
Reason #1. They will try to rent you a small compact car which is totally unsafe and unrealistic to drive if it remotely rains during your stay or if you plan on leaving Cabo to explore and road trip (to La Paz etc) since the roads are not all fully paved roads.

Reason #2. They charge a fortune! A VW Jetta is $55/day with all of the coverages. We went into town and rented a Jeep Wrangler for $60 for 4 days.... had we used Alamo it would've cost almost $300!!! Instead we only paid $60... so less than $20/day

Reason #3: the larger man at the Alamo desk whose name we can't remember reserved us a car and when we showed up for our rental his co worker informed us that the guy who rented us the car wasn't going to be in for the week and had promised a variety of people cars when there weren't actually any available. This became a huge problem because we had an appointment at another resort where we are getting married and had no car to get there. Alamo refused to honour the original rate and lied about not being able to give us a car since we found one ourself in their parking lot, at which time they finally gave it to us and at unreduced rate. The whole process made us over an hour late and there was 0 customer service offered.

Also, don't take cabs from the hotel! They charge insane rates... $10 for a one way trip to Walmart..., which is literally across the street

The final negative point was the entertainment. It was sub par at most and we were super disappointed. We've been to lots of resorts with great entertainment and this is unfortunately not one of them.

This hotel felt like a party place for travelers on a budget and there were a lot of loud, obnoxious, drunk people who seemed to overrun the resort. We will not be returning and will spend the extra money to stay at a higher end resort.

However, I do want to point out that the staff were really lovely and did everything they could to help guests with whatever they needed and really went above and beyond. [Details]

Loved this hotel, staff were wonderful and truly made you feel that you were at home [Details]

We keep returning to this hotel and location as we believe you get the best value for this price. Riu Place is starting to show its age, however the hotel is constantly renovating to keep their standards very high. The manager Stephanie has been here for a number of years and is very well respected by the staff. We return for the excellent service by the Riu palace. The pride they take in their hotel is evident in everything they do. I highly recommend this hotel to my friends and family. [Details]

Clean, good food,friendly [Details]

Very nice resort. Food in buffet was excellent. Restaurants just so so. Very clean resort with superb staff. Bar fridge was stocked everyday. Highly recommend this resort and will be returning hopefully sooner than later. [Details]

This is our 4th time back to the Riu Palace and it is never disappointing. We go back because it checks off all our boxes for a relaxing vacation in a 5 star hotel. The rooms are large and no room has a bad view. The resort is spotless and the staff are really friendly.
The food is excellent and you will never go thirsty. [Details]

Well worth the money. Beautiful hotel with lots of chairs by the pool. No need to get up early to book your chairs. There are many areas to sit and look out at the amazing views. At first our ocean view room seemed far from the main lobby but actually it was a perfect location with easy access to the pools, bars, buffet and restaurants. The staff were all great, not one incident. The hotel was spotless. The buffet was very clean and the food was great quality. We found the buffet to be better than the restaurants. The only negative I have is we are beach people. The beach is beautiful but unless you are a strong swimmer it is not recommended that you go into the water. For the price compared to other Riu hotels would definitely go back for a relaxing vacation. [Details]

We thoroughly enjoyed our stay at Riu Palace. The service was exceptional. The entertainers and waiters were fabulous and helpful, especially Danielle, Alex, Ari, Jorge and Ruth. The food and drinks were very good. The rooms were clean.

When we arrived, it was a couple of days prior to my daughter's 13th birthday. A beautiful chocolate cake and a bottle of wine were waiting for us in our suite. Then on her special day, another cake was brought in the room, and also after dinner the staff served another delicious cake! I'm very grateful for the staff for making my daughter's special day even more memorable.

I'd highly recommend Riu Palace Cabo San Lucas. [Details]

The experience is always great at the RIU PALACE. Some of the wait staff still remember me from two years ago. The renovations they made made vacationing there a new experience. I tried the new restaurants one served Indian cuisine, the other swerved traditional favourites in the fusion style. [Details]

This resort is fantastic. It was our second trip to the RIU Palace and it did not disappoint. The facilities were spotless. The service was very good and the staff were always friendly. Some staff had difficulty with English but they always grabbed someone who did speak English to assist. The buffet for breakfast, lunch and dinner always had plenty of choices. The theme nights were good - keep your eyes open for the "Gala" night. Seafood and amazing selections of cerviche and beef tenderloin at the carving station. The steak house was fantastic too. I had the lobster tail and my husband had the steak. The service was great and the food delicious with the steak cooked perfectly. Our room was great. It was on the 4th floor, east side, facing west. We watched the sunset every night. We could also see/hear the nightly entertainment from our balcony. The room was cleaned very well every day and the fridge always stocked with water, pop and beer.

We have no complaints about the RIU Palace. You must remember you're at a chain resort in Mexico, not 5 star in Toronto or New York. Cabo is beautiful, the weather never disappoints and the resort is just spectacular. [Details]

This was my 3rd consecutive year doing a 2 week stay at the Riu Palace Los Cabos. After the recent renovations, this year was even better!
The Palace offers an absolutely incredible view of the Arch, truly amazing service and great value.
It's quite large but the staff will all get to know you and went above and beyond to make our stay a fantastic experience.
The food is great, with good options, the pools are amazing and the poolside service the best I've had (just ask for the top shelf liquor). Definitely one of the cleanest resorts around and don't even think about the Santa Fe next door - the Palace is worth every cent of the upgrade!
Close enough to town and Walmart (to stock up on wine, the Palace's only downfall!) to go off resort as often as you like - don't hesitate to take the city bus, it's only $1USD and completely safe with helpful drivers to get you downtown if you don't mind the scenic route. [Details]

Lots of well manicured grounds, friendly staff, nice pools, and good food. Very comfortable. [Details]