Krystal Grand Los Cabos

Not quite what I expected, not a pleasant experience at all [Details]

Overall my adult daughter and I had a positive experience. Almost all the staff or polite, and went out of their way to offer assistance. The food was reasonably good and plentiful as were the drinks. [Details]

We had a great time at the resort, it's clean and convenient as on beach , beautiful beach and environment. Friendly staff .
There are no evening shows or entertainment , dead after dinner , the resort is smaller than expected, the highlight is it's on beach and convenient to easy access to amenities and beach . Limited buffet food services and food varieties as usual in resort buffet at other resorts . [Details]

Upon our early arrival we were greeted by the resort staff. The staff was very welcoming, kind, and considerate, and made us feel at home.

Upon our early arrival, our room was not ready and was promised that it would be ready after 3 PM

Front desk staff quickly checked us in, gave us our wristbands, and we were invited to quickly take advantage of what the resort had to offer.

We noticed that the resort was extremely clean and welcoming. Our room was promised just after 3 PM.

Our room was located in the “residence building” At first we thought that our room would be far away from all the the amenities actually wasn't and we ended up with an extremely large and spacious small apartment like room. It included a small kitchen and large refrigerator.

The pools were clean, the restaurants surpassed our expectations.

We felt extremely safe and we would recommend this resort to anyone.

The staff seemed extremely happy, and in return the guests were happy and seemed happy to be there as well. [Details]

Pulling up to The Hotel Lobby was nothing special, it didn't wow us, check in was fine except they didn't explain that for the Akayami Hibatchi Grill table you can't reserve on the reservations link, you need to line up at the restaurant at 3pm the day of for a spot at 6,7 or 9pm. A lot of people were mad as they didn't know this. We got in one of the days and it was probably the most entertainment at the resort! So definitely try to get a spot. Pools were clean, but their pool umbrellas were all broken and it was super strong sun! My kids love the water and we're burnt because peak sun in 10am-4pm. I asked for them to open but a lot of the staff don't speak English!! Food was mediocre, Buffett juices were good, drinks were fine. Italian restaurant brochetta and Boccachini salad were delicious! Sad there is no Nightly entertainment or an area for shows like other resorts I've been to. Waves are huge can't swim in the ocean. Coffee shop is good! You can get cheesecake and brownies there as well as lattes! The buffet only uses a machine for coffees but the coffee shop makes real lattes ect. Prices in gift shop are rediculous! Bring your sunscreen!! $39 US a bottle or you can walk left on the beach for 25 min and hit up the La coma is around 20US there. We upgraded from the residence's building as it is far back and away from evrtything which was not told when booking! So we spent an additional $650 Canadian. I wouldn't go back, grounds were pretty and resort was clean. Good for Those that like to just relax. I'd give it a 7/10 [Details]

This hotel is tired and overwhelmed. The room we booked wasnt ready on arrival at 430pm in the afternoon. We were provided a lesser room with smaller beds and ac that didn't work. Cracked paint, tiles missing, wall paper peeling, rooms cleaned to the minimum, pools in disrepair, bathrooms in public areas disgusting. The food across the board was terrible. We survived on omelettes from the buffet as most everything else was inedible. This was most disappointing. The staff was AMAZING however in spite of all of this. Kind, attentive and funny they definitely made the trip better. [Details]

We “upgraded” to an ocean view room. It was filthy, surfaces had not been wiped, footprints in the glass of the door and balcony, spills on the floor, very dusty AC vents and under the bed. Had to complain three times to get it cleaned. The dust remained even after the clean. Towels were taken and not replaced, had a face cloth day 1 and never again, mini fridge was never filled,had to ask for water and coffee for the room daily , towels were frayed, I could go on. The food was sub par for the most part, the buffet being the worst, food sitting in heaters for a long time and drying out. Had heartburn everyday! Tables were sticky and not wiped between guests unless asked to do so. Some of the staff were very unfriendly, almost surely, though most were good. Lots of repairs to be done. [Details]

I really looked forward to this booking before arriving! Was well over 2 full years since being to Mexico until this past week. Staff were quite friendly overall but in so many regards the communication was so very difficult here. The concierge staff knew English reasonably well but it became difficult to only be able to communicate any needs to them. Most of the other staff knew very little English and I tried so hard to speak in Spanish as much as I could.

We received very little in room service and many times our towels diminished down from the 4 we had in place at one point early on to just 2 towels and no face cloths ever and no med sized towels ever. Shampoo was very missed as never replenished and same as soap. And same as toilet paper and that is a major no no! This lack of service was even in our second room as first room was a complete nightmare!

1st room given...
-super loud and just awful other guests next to us and that was night one and I got almost no sleep all night and I almost lost it on those guests but kept my composure!
-safe did not work at all!
-tv was the absolute pits and so small and did not work as per digitalizing constantly and cutting in and out always.
-the shower leaked onto floor so bad! The door did not close very well!
-plus other flaws!

Had to up and move and the next room was at least quiet the rest of the nights! But very lacked on servicing. We even left reasonable tips to make it happen and did not!

The hotel is getting on in age a bit and the hot tubs were very hit and miss on working properly or not our entire time there. The last couple days one was totally busted and the other one maxed out at about 75 degrees temperature! Not good! Many others addressed this so I did not have to. I already had addressed some other issues.

The good though...
-friendly overall
-good concierge staff
-some nice restaurants in place, especially the Mexican one and the Japanese one!
-karaoke was fun and they had 2 different nights of karaoke
-food overall, especially the hamburgers at Surfos, was excellent!

I think though with all the maintenance issues and the age appearance that we will book somewhere else next time though.

Overall too the washrooms just needed urinal cakes and more cleaning action! Not a fan of smelly washrooms and other smelly guests!

Internet was hit and miss too on slowness/regular proper speeds.

Nol, from Kelowna, Jan 7 to 13 there/2023. [Details]

I've been in Mexico 5th times, and this one was our worst experience ever.Food was terrible and almost no taste and not much options. The quality of drinks and food was super low. The buffet wasn't a normal buffet as other resorts even for breakfast not much options. The people working in the resort didn't English at all and the room service was bad .the resort is just beside the highway and most of the rooms had the very loud noise from highway specially at night. The drinks cups beside the pool was dirty and they re-use the plastic cups over and over without proper wash. We all got sick and my kids had a very bad stomach pain and vomiting a lot during our stay. Overall, I will not recommend anyone to stay in this resort .waste of money and time. This a 2 star hotel to me [Details]

The resort was great but for the price I paid, I feel as though there could be improvements.
1. Night life/ shows. I would have liked to have seen evening shows. And the one that did happen during my stay, wasn't advertised for. So my group missed out.
2. Cleanliness. There was scattered garbage throughout the resort. In the bushes and flowers, under the poolside tanning chairs.
3. Food variations. The food was the same daily and a lot of it didn't accommodate allergies and diet restrictions.
4. Food and drinks PASSED 11:00pm
5. Music at all locations and at the adult pool.
6. I was in room 4121- the phone, the safe and the fridge didn't work.

That being said, the staff was PHENOMENAL. Very welcoming, kind, hard working. We found our favourites throughout the week and we were very pleased to have the same poolside waiters throughout our stay! Huge shoutout to Daniel, Julian, and Margarita (the man with braces), Izero at the sports bar, Hugo, Manuel and Mario (at the concierge). We really did enjoy our stay and I do believe with minor improvements, the resort would reach up to a true 5*. [Details]

This hotel was advertised as a 5⭐️ resort, but was a 3 at best. The check in was simple enough; we paid a $14 CDN hotel tax. The room was on the far end of the property. Once we got in the room we found the coffee pot was broken and no coffee in the room. This was rectified the next morning; however, there was only coffee brought in twice during the week. We also found ants in the room.

The mini fridge was not stocked and there were no face cloths. The shelf for the towels was coming out of the wall.

We noticed many signs of disrepair and aging around the property. The lounge chairs were all in need of a good staining, the pools had many tiles broken and missing. There were many pot holes in the cement around the pools.

The food seemed to come from one central kitchen, so it never came hot. The best meal was at the Ayami grill at the hibachi. The food was prepared in front of you so it was very hot. [Details]

This hotel is pleasant but certainly does not cater to English speaking guests. If you are Spanish speaking and have a family, the two family pools would be a blast. We spent the majority of our time at the adult pool or in the chairs on the beach. Weather in October was beautiful! We found other Spanish speaking guests to be very rude, constantly playing their own music over the pool music so there would often be 6 or 7 different groups playing music at the same time. It was so frustrating. Staff focused mainly on guests they could communicate with and we were never once offered poolside service like the Spanish speaking guests. Same goes for the buffet and restaurants. Experienced staff were helpful but they seemed to have mostly new staff. We were in one of the hotel restaurants for 2 1/2 hours one night because they either ran out of food or our waitress brought us the wrong food or she was too busy with other tables to bring our food on time. The manager was no help either. Rooms were fine but there were small cockroaches in the bathroom so that was gross. Overall it was pretty clean. Buffet food was fine but the same every day. Supply chain to this resort seemed to be an issue. They ran out of a lot of things and there were not many options. Plumbing and public bathroom cleanliness was not great. It's also odd that there is no late night food available. Room service is hit and miss at best. We asked for water bottles three times one night and never got them. The tapas bar was supposed to have food but didn't at any point or they were closed. The wifi is terrible. Absolutely terrible. We will not be returning to this resort. [Details]

We had a good time at the Krystal Grand but probably would not return. The location was beautiful and the resort was fairly quiet as it was the off season. However the food quality was not that great (even noticed difference from the beginning of our week to the end) and the resort was very inconsistent in service. Including housekeeping and maintenance. We did find out there had been a recent management change and majority of staff turnover. So hopefully it was just temporary issues. But we won't be back to find that out. Met a few couples there who had been to this resort multiple times who were also unhappy with recent changes and would not return. [Details]

Food was much much better than anticipated; we had a longer stay (8nights) and got a chance to experience every restaurant multiple times. Junior suite was spacious for my family of four, including a 10mths old and a 3yrs old son. Kids clubs was a lifesaver, can't thank the staffs at the kids club enough. My son is hyper active and this made all the difference for us. [Details]

Bartenders were rude to people (not all but most) also slow for food. Under staffed and only a few were nice to patrons. [Details]

We loved the hotel room.
Pool side. Facing ocean.
Bathroom faucet was very loose. Requires maintenance.
King size bed very comfortable.
Wifi: Spotty. Sometimes would log off in room. Did not work on balcony. Not available poolside.
Staff worked very hard. Very accommodating.
Check-in was slow. Need more staff. Servers brought drinks while in line. Snacks would have been nice as we were arriving in late afternoon.
After check-in, and arrival to our room, restaurants/snack bars were closed in prep for dinner.
Other than check-in, Front desk was very helpful.
Two groups of room service: cleaning/bed making, and coffee/water bottle replacement. We had to call twice due forgotten coffee/water restock. They quickly responded.
Dinners at "The Grill" and "Ayami" fine dinning were excellent. We went to both twice.
Dinner at "Risotto" excellent, however quantity was small. Order appetizers!
No entertainment in complex, Did not affect us.
Beach is beautiful but not swimmable due current/undertow.
Adult pool lounge chairs occupied early. General pool, no problem.
Less than 20 minute walk via sidewalk (sometimes narrow & uneven) to two large department stores which were very modern/clean. Half hour via beach. [Details]

At best, this is a 2.5 stars resort! No towels in our room at checkin. Dead cockroaches on the bathroom floor. Air conditioner leaked from the ceiling taking 4 days to fix. Bar fridge was only refreshed a few times with a max of 2 beers and waters. Large outside planter was broken with the contents leaking into the pool. Long lineups at the main pool snack bar for both drinks and food. From getting in line up to receiving food often took 30 minutes. Snack bar chef was an angry man who refused me ketchup pushing me off to one of the other staff. And the next day he snapped at the order clerk forcing her to only give me 3 slices of pizza rather than 4. The snack bar constantly ran out of food every day. No guacamole, no fish tacos, no chicken for the chicken quesadillas, no pizza, etc. Had to lineup at both buffet restaurants for breakfast, and the grill and Italian restaurants for dinner. At least the grill had a pager. The Mexican restaurant was closed. You had to lineup at 2:30pm to get into the Japanese restaurant at 3pm to make a reservation for the hibachi grill for the same evening. The adult pool was disgusting in cleanliness and adult behaviour. Witnessed a women throw up pool side at the adult pool in front of security. The mess of towels and chairs where this occurred was still there 4 hours later. Both pool entrance showers from the beach at the adult pool didn't work. Food was ok. Italian was the best but the dishes were all appetizer size.

Whiffs of septic were strong from the pool snack at through the corridor to the adult pool!!

We booked this trip with little notice but paying for one week which we found out others paid for 2 weeks was hard to take. That's really our problem though.

If you go after reading this, opt for the Junior Garden View Swim Up as it was simply spectacular!! Most of the staff were great. Prepare to tip heavily for faster service and better drinks. The beach location of this resort is incredible! San Jose is less than a 10 minute ($10 USA) taxi ride and is beautiful with countless good restaurants, bars, and shops. We did walk both ways one day taking 70 minutes one way down the beach and out the public access to town. [Details]

Nice rooms, clean and stocked. Food in the buffet was excellent. Japanese restaurant was very good. Italian restaurant food was average but the pizza and lasagna was above average. Service at all levels was excellent but the check-in process was extremely slow and cumbersome for our group and seemed about the same for any group coming in when we were in the lobby bar and when we asked people we met. There was no orientation process, papers or seminar and I did ask at check-in so it was a bit of an adventure finding out what was available or when it was available. There was no entertainment at night but we didn't miss it. [Details]

Hotel was very clean, staff was absolutely amazing. This resort is very safe and we loved every minute of it. [Details]

This was a great getaway after 22months of Covid. The check in was quick, the hotel is gorgeous and staff work diligently to keep it extremely clean. All staff wore their masks at all times. The pools are beautiful. If you are going in January it is quite chilly if you aren`t in the sun. The adult pool is heated so that was nice.
The rooms are clean and well maintained. The food was ok however you are a 5-10min uber ride from fantastic restaurants with delicious food.
There is a beautiful view and easy access to the beach from the hotel grounds however once we arrived we were informed that the ocean was rough and more suited for surfing.
The wifi was spotty at best in the hotel room and no access in certain areas of the hotel.
Perfect resort for families! [Details]

Wonderful staff - they were helpful and friendly. Food, and different restaurants were all convenient with a choice of neals. [Details]

The hotel was nice [Details]

Was a great time in Los cabos, but the resort needs to be updated. And the room service needs to come through with there timings, if you say 40 minutes, don't come 3 hrs later. Rooms near the road way are poor, it sounded like there was no patio door or windows at all. Loudest ever. Buffets are lacking, the food was ok, but only a few choices. Restaurants closed when they're sheet says open.
Was not happy with this hotel at all. Booked a king size suite, and got a double. Asked for our room we paid for and was told 2 days later they could move us. Was not happy. Check out was 12 noon but transportation was set for 1pm, we were told we could not go have lunch as we were no longer guests. Lol wouldn't allow us to eat lunch before we left, I was mad. Entertainment was great and thanks giving meal was great. [Details]

I had a good 7 days at the resort. I was able to take the local bus successfully to San Jose and Cabo San Lucas. I also visited the Flora Farms - a real treat that features and focuses on farm to table. The front desk staff- Memo was very helpful in my minor crisis and found the right phone number ! [Details]

Don't book a garden view room, it's located across a highway, they do not own the building, and they only have every second room, every other room is privately owned. And to upgrade into the resort comes at high prices and no one is given the same rate. If your going to eat the snack bar by the pool is a good treat [Details]

The overall experience was good, not great. The food situation was frustrating at times. Room service was slow and food always cold. Hotel was clean and in good shape. Staff was good and friendly but seemed overwhelmed at times. No reservations at restaurants made wait times regularly 1 hour plus. Buffet food was good for breakfast but not great for other meals. [Details]

The hotel itself is very nice in some areas. Most rooms are right on the highway so pick the right area for you. Also, the staff selling timeshares are extremely aggressive and will say mean things when you politely express you are not interested. The food is good and the bar staff are very friendly. [Details]

This resort was excellent as I walked in the front entrance, the staff was great and friendly through the whole week I was there, the room was excellent and clean with a great view, it is truly a beautiful resort, the pools are amazing, the views are amazing..... now, the food was edible but not good anywhere, the drinks were terrible watered down booze and super sugary. Also this is a very family oriented resort, with very few adults with out kids and lots of screaming kids or crying baby's... which is fine just know this before u go. Over all it was a great resort and staff and very average food and drink at best. [Details]

I was disappointed with the resort overall. I am a single parent with two small children, but I had to pay full adult prices for my children??
The Italian restaurant is an adults only restaurant, though that was not mentioned on the website.
The rooms are VERY noisy, even with the upgrade to ocean view. The outside noise was not quieted by the door. As well, my room had a connecting door to another room and I could hear everything that the other guests were doing.
My toilet leaked twice, and the tub (that did not have a drain plug) was very slow to drain.
The double beds were very comfortable, along with the pillows.

The meals were of good quality and the drinks were also good. Service was lacking in the buffet and front counter, however the restaurants were well staffed and very friendly. It would be nice if the resort was less wasteful as well. The use of one use plastic cups is an easy issue that could be improved.

Overall the resort is very beautiful, and with a few improvements it could be a wonderful resort, however for the price I paid it was not worth it in its current state. [Details]

We stayed 7 days at this resort, loved Cabos but would stay elsewhere next time. We booked 2 king size suits, there was a miscommunication somewhere i think and ended up with 2 double beds in both rooms 1 the shower drained incredible slow and one room had a leak in the ceiling. It took a couple tries with the front desk to get the leaking room swapped, and got the correct room for that one (thank you). The other one they refused, kept being told to come back the following morning and they would have one, by day 5 i gave up. Could have been worse, but 2 grown adults in a double bed doesn't sleep very good making for a tiring vacation.
Also, seemed they the hotel was operating on a very low budget. Quality in service and food seemed to be lacking. Appeared to be severely understaffed as service was really slow throughout the resort, although most of the servers were very pleasant and polite. We had to call everyday for our mini bar to be restocked, tried leaving extra tip money and complaining to front desk but nothing changed.

Food was not what we hoped for but there was a couple restaurants that had great food, once again just very slow. The night life/evening activity was slim to none. There was a couple nights where there was a decent show, but short and everything was usually shut down by 11 it seemed. Most popular thing was the movie on the beach for the kids, but not much for adults.

All in all a decent place to stay for a family with small kids if you got it for a decent price. We went during spring break and paid a premium, but where most disappointed that we couldn't get the room we thought we paid for. The rooms advertised on the website are not what we got, seems part of the resort is renovated and they advertise those rooms but we got an older non renovated room. Also adding to the disappointment. [Details]