Los Cabos

Oh riu, I really wish you'd stop lying to your customers. This is NOT a 5 star resort; the beds are cheap and will make you sore, the pillows are ridiculously small and very very thin, the food is mediocre at best. Did we have a great time? Yes! Will we return to any of your resorts ever again, probably not. I REPEAT THIS IS NOT A 5 STAR RESORT! DON'T BE FOOLED LIKE WE WERE!

Too many spring breakers no consideration for guests not on spring break poor service not good food shows sucked hated how you served your self at the alcart restaurants very disappointed in service

The hotel is clean and well kept. The landscaping looks great. We enjoyed the pools and the hotel restaurants. The sushi bar from the Barcelo tower was our favorite spot. They have great sushi and and awesome views. We had a premium ocean view room on the 5th floor that provided a decent view of the Sea of Cortez. The staff are taking precautions for Covid and took our temperature at least a couple times a day. They clean the restaurants often and masks are necessary to go through the buffet and into the restaurant and while moving around the resort. We felt safe and comfortable there. It was very quiet - not many tourists. The food is great with lots of options and restaurants to choose from. We also used the gym which was adequate but nothing special. I would not hesitate to recommend the Barcelo Gran Faro.

We attended on a family trip (11 of us) and it was a fantastic time. The resort is fantastic and in a great location. Steps to shopping and 10 min walk to Merano beach and downtown Cabo. The food choices are incredible and equally delicious. Lastly the staff is second to none, very accomodating and friendly. Our little 2 year old was treated like a little princess and loved the staff (and pancakes). Love this place. Thanks for the great week.

Older but very clean & well maintained resort. Staff was very friendly & accommodating. Mostly adult patrons which was nice if you prefer quieter times. Was a fair walk to the beach.

Although the resort is nice with friendly staff, the location is not the best. About 2-3 miles from the town San Jose del Cabo the resort does not have anything in the way of a shuttle to/from town. Taxis will cost you about $15USD each way. Also the beach is walkable but not swimmable due to a steep drop off and strong undertows. A sign at the pool indicating that guests shouldn't reserve loungers is totally ignored and the best spots are generally gone by 6am. Worse still is that some guests reserved spots and then never used them all day! Also if you're looking for a buffet dinner you won't find one because only the restaurants serve dinner.

I enjoyed every moment I stayed here. The staff was friendly, attentive, oriented toward their guests. My room was clean and was cleaned every day. The grounds are well cared for, located in a beautiful spot about midway in either direction on the beach. The hotel is older but in my opinion had a lot more character than the newer ones in this area. I will certainly return here.

We stayed here 11/25/2019-12/02/2019 When we arrived the front desk was friendly and efficient. Then we were immediately bombarded by the sales team to come to view their new time share, which was annoying, he would not let us leave for over 30 min and we just wanted to settle into our room. We were all inclusive so the small things like the mini bar was to be stocked, when we got to our room it had a bag full of water in the fridge, we called the font desk 5 times before they finally sent someone over to fill it, every single day we called down and asked them to re-stock the mini bar and it was never stocked again after the first day, we called down numerous times, we went to the front desk etc... it was annoying because we paid to have it included and they could care less. The sushi bar is now a taco bar, we went to sit at the bar one night for dinner and drinks and were greeted by the rudest waitress, she could care less that we were there, I asked to order food and she said it would take 1.5 hours for a pizza, ok fine. So we sat at the bar and waited forever for drinks and food, while watching table after table get their food even people who got there after us, over 3 hours later it finally came. Once she found out we were all inclusive she could care less about serving us. We did not go back to the taco bar the rest of the trip because of her. The service at the pool bars was great. De Cortez was our favorite, the service was impeccable and fast. On our third trip back we were not even seated yet and our regular drinks were waiting for us when we sat down, the food was great and the service was even better. After the big rain we did need to move rooms because it was raining through our walls which was not their fault, the amount of rain was insane but they were very unorganized in getting us a new room, and getting the luggage there. We asked a few times where we should go and what we should see while we were there and nobody seemed to want to help us out. It really seems that once they found out we were all inclusive that they really didn't care about us.

This hotel is all about service and pampering. The spa was amazing. The extras in the room such as aromatherapy were welcome surprises. The food was excellent. I ate in most restaurants and was not disappointed. It was a great property to unwind!

5TH TIME AT THIS RESORT...WE WERE HOPING TO GET A DIFFERENT HOTEL (ADULT ONLY!!) BUT WE HAD AN ENJOYABLE VACATION NEVERTHELESS. I DID HAVE AN INCIDENT WHERE I WAS ILL ONE DAY AND HEARD THAT THERE WERE MANY OTHER ILL PEOPLE ALSO IN THE RESORT. SOON AFTER WE NOTICED HAND SANITIZER PLACED EVERYWHERE.