Los Cabos

The hotel was beautiful and we had a ocean view in the King super saver room. Staff were very friendly all around and you were able to make a connection with them. Which made you feel even more at home and relaxed. Most of the restaurants were wonderful. The steak house was amazing and the only one we weren't a really large fan of was the Italian. However, we enjoyed it so much that we are hoping to take our children back there. As, we enjoyed that we could go to the other two resorts through the Riu. This was our first all inclusive and we enjoyed it.

Beautifully maintained resort. Food options were plentiful and of very good quality. Staff was well trained to accommodate food allergies. Nice place to spend a week.

I had a good 7 days at the resort. I was able to take the local bus successfully to San Jose and Cabo San Lucas. I also visited the Flora Farms - a real treat that features and focuses on farm to table. The front desk staff- Memo was very helpful in my minor crisis and found the right phone number !

We loved this resort! We were a family of 5. A couple of us said “this is the best resort we have ever been to”. It was lovely, clean & staff were also lovely and very friendly! Pools were awesome! Food was fantastic! We were able to watch whales from the pools! No beach there. But we were fine with that.

Thank you for an amazing time. The weather was not very nice, but the staff made our stay very nice. There were so many team members that were amazing, but I remember Eduardo from the pool to be so much fun! He made sure we always had drinks, and we really enjoyed when he had time to spend with our group at the pool. Great energy!

My wife and I spent one week here for our honeymoon and it was fantastic! While we had some issues with our room the second night, the management were incredibly helpful and willing to move us that night. The VIP pool is definitely worth the money if you upgrade to a junior suite (with a jacuzzi tub) and be sure to request an ocean view for a lovely sunset view from your balcony. The food quality was high and the nightly entertainment coupled with local vendors just steps from your door was a nice touch. Despite being located right next to the marina, your room is very good at blocking out noise and has impressive A/C. Being located on the Pacific Ocean has its perks since there are no peddlers and incredibly crowded beaches. Instead, you get hammocks, cabanas, and a great place to have a sunset dinner on the beach (that's extra and was 4000 pesos at the time). On that note, you can schedule a free session with the on-site photographer and decide later if you wish to purchase photos. In the lobby you will find very friendly and helpful staff willing to show you around, help you book activities, and answer any questions. The spa, built into the cliffside, also provided the best massage my wife and I have ever had. The marina is directly next to the resort and downtown Cabo is a short walk away. If you choose to book activities through Cabo Adventures, the main office is 5 minutes away on foot from the resort. This resort is a great option if you want to explore Cabo San Lucas on foot and enjoy an all-inclusive resort. No expensive cab fares! Shout out to the entertainment team who did an amazing job throwing parties on the beach and keeping everyone in a great mood! Can't forget about Ishmael at the VIP pool bar who made the best drinks and recommended the best food to eat poolside!

Aside from some access key issues to the room, the stay was fine. The maintenance supervisor may have limited resources. We found the maintenance not aesthetically pleasing. As most of the guests are Canadian or American we find these standards below par. I really did not appreciate the sink stopper being seized and the lack of facecloths and hand towels, though the towels were very clean as was the bedding. We had to call the desk on a few occasions to get the room made up though we were out of the room by 830 am. The food in the buffet should be kept hotter. The staff try very hard to produce appealing dishes. The al carte dinner was great and Valentines day theme was very special and thank you for the thought that went into that. The rose was a special touch. A special thank you to Gloria and Alias, and Thomas in the Luna area and Miguel and Jose in the buffet area for breakfast and lunch. The omelet chef had a great sense of humour and he could multitask many omelettes at once. Your young man was great at helping an elderly lady, who was terrified of the water. He stayed with her and she did join the jazzersize class in the middle of the pool. Great job!

We stayed here 11/25/2019-12/02/2019 When we arrived the front desk was friendly and efficient. Then we were immediately bombarded by the sales team to come to view their new time share, which was annoying, he would not let us leave for over 30 min and we just wanted to settle into our room. We were all inclusive so the small things like the mini bar was to be stocked, when we got to our room it had a bag full of water in the fridge, we called the font desk 5 times before they finally sent someone over to fill it, every single day we called down and asked them to re-stock the mini bar and it was never stocked again after the first day, we called down numerous times, we went to the front desk etc... it was annoying because we paid to have it included and they could care less. The sushi bar is now a taco bar, we went to sit at the bar one night for dinner and drinks and were greeted by the rudest waitress, she could care less that we were there, I asked to order food and she said it would take 1.5 hours for a pizza, ok fine. So we sat at the bar and waited forever for drinks and food, while watching table after table get their food even people who got there after us, over 3 hours later it finally came. Once she found out we were all inclusive she could care less about serving us. We did not go back to the taco bar the rest of the trip because of her. The service at the pool bars was great. De Cortez was our favorite, the service was impeccable and fast. On our third trip back we were not even seated yet and our regular drinks were waiting for us when we sat down, the food was great and the service was even better. After the big rain we did need to move rooms because it was raining through our walls which was not their fault, the amount of rain was insane but they were very unorganized in getting us a new room, and getting the luggage there. We asked a few times where we should go and what we should see while we were there and nobody seemed to want to help us out. It really seems that once they found out we were all inclusive that they really didn't care about us.

This hotel is all about service and pampering. The spa was amazing. The extras in the room such as aromatherapy were welcome surprises. The food was excellent. I ate in most restaurants and was not disappointed. It was a great property to unwind!

5TH TIME AT THIS RESORT...WE WERE HOPING TO GET A DIFFERENT HOTEL (ADULT ONLY!!) BUT WE HAD AN ENJOYABLE VACATION NEVERTHELESS. I DID HAVE AN INCIDENT WHERE I WAS ILL ONE DAY AND HEARD THAT THERE WERE MANY OTHER ILL PEOPLE ALSO IN THE RESORT. SOON AFTER WE NOTICED HAND SANITIZER PLACED EVERYWHERE.