Barcelo Huatulco

The resort itself was great. The rooms are clean, and they keep the grounds clean, too. The staff is awesome. We got 2 beds instead of a king, which we requested back in September. They never vacuumed the pools the whole time we were there. It was gross all my bathing suits have an orange ring around them. The buffet is small and horrible. The breakfast is ok but the rest is awful. [Details]

I did thoroughly enjoy my stay at Barcelo Huatulco! First to mention is the outstanding nightly entertainment. I came expecting it, as I was at Barcelo Maya Beach some years back, and upon leaving there, could not say enough about the entertainment. This Barcelo definitely had the same superb, high calibre entertainment!
Secondly, I was impressed with safety measures and ease of testing requirements facilitated by the hotel.
Lastly, the hotel location on the beach and over all cleanliness of Huatulco, left me so impressed I will definitely return. [Details]

This property was perfect for the 85 guests that attended my son's wedding.
Moramay Gonzalez, our Wedding Coordinator, and her team had every detail looked after. Well done Barcelo! [Details]

Staff, service & rooms were excellent.

Breakfasts were great. Not impressed with lunch and dinner buffets. The food was always cold!I [Details]

This is an amazing hotel. January was a little busy but still a great hotel.
Clean, very friendly, and safe! [Details]

Resort is clean and well maintained rooms are nice with big bathroom. However we could only get one booking at an alecarte and had to wait up to half an hour at the buffet as they were always full. [Details]

!st. I arranged the flight for two other couples. Pellerin and Kamerer.
And ,I cannot forward this to them. We are all seniors.
2nd. The hotel is excellent in every way except for the wifi /internet service.
this hotel treats the subject like it's such an expensive costly service.
What they supply to that is very chintzy and cheap. [ Marcel Franche } [Details]

We enjoyed a week at the Barcelo, we opted for the upgraded premium level when we booked online. Nice clean room (508) with a nice view of the ocean also overlooking the main pool. I think there is good value to the upgrade and it came with some perks. Unlimited Ala-cart reservation (do this on your first day so you get the times that suit you best. Unlimited wifi that works quite well - a little slow at the beach though. Food overall was good, no real complaints but we have had better dining at a different resort but for a lot more money. The steak at the Italian restaurant was one of the best I've had, so good I had the same thing a couple days later but the second time it was kind of over done and just meh... The resort is showing its age but it is kept very clean. All the staff are great, always smiling and friendly. It really seems that most of them really enjoy what they are doing, they work hard so please tip them and if any go over the top throw them a few extra pesos. One of the things I noticed is that there were no American, just Canadian and Mexican tourist, I think mainly from Mexico City and other inland areas of Mexico. It seems that a lot of the Mexican tourist just stay the weekend. Contrary to what I've read about other resorts or on other review sites, the Mexicans tourist are really friendly and nice. Maybe that's just an attitude issue that's more about the tourist from the US. The ocean was warm and swimmable every day we were there. Just offshore is a rock island that can block some of the waves but there is wave actions. Watch your little kids carefully just in case. They supply snorkelling gear, paddle-boards, kayaks and even catamarans free of charge. Jet skis available to rent. The beach staff will even take you out on the catamarans if you don't know how to sail. Again, Its always nice to tip the beach staff too, they don't seem to get the same kind of tips as the restaurant staff. No beach bar but they have servers that make frequent trips down and give good friendly service.The shows in the theatre are ok, typical resort entertainment. Its kind of a quiet resort, no booming nightlife but that's fine by me, no thumping bass while you're trying to sleep. [Details]

The hotel staff need to provide better information on what amenities are available at the hotel during the 'welcome' meeting. We were not aware of the nightly entertainment or even that they had a theater until 4 days before our departure. I had suggested that the hotel keep paperback novels that are left behind and set up a 'take a book - leave a book' library, because there is no English reading material available. I was told there was a library, but where was it?? The food at the Dona Rosa buffet as well as the Tortuga buffet was wonderful! Delicious, fresh and lots of variety. The food at the Fontana was okay, and was served barely warm. We did not try the ala carte at Tortuga: we were told very small portions. [Details]

This hotel provided everything we were looking for! Wonderful, friendly staff, a great location, lovely accommodations , nice beach and great food. [Details]

When we arrived at the Hotel, we were presented with a welcome drink (non-alcoholic), and a cold towel to refresh us. Very nice welcome! Registration was smooth and easy. Our bags were taken to our room, which was a very nice one on the 3rd floor overlooking the pool, and with a nice view of the ocean.
The food at the buffet and La Tortuga were both very good. They had a lot of variety, including grasshoppers which of course I had to try, at both places there was always western food as well for those not so adventurous. We loved the food there. Went to the Italian restaurant on our last night. The food was very good there as well.
At the beach straight down from the hotel, there is a wicked undertow, which got me not once but twice. Just a few yards either way down the beach it is fine, but there is no warning for people to watch out. It is pretty steep down to the beach as well. Service was usually pretty good. Cleanliness of everywhere is superb. (Beach, rooms, lobby)staff are very friendly and helpful, but speak very little English, which allowed me to practise my Spanish, so that was good.
Loved every minute of it!!! [Details]

Very Good experience and relaxing . Hotel very clean through out and very easy to get around . Views were unbelievable and beach was very clean . We had purchased the premium package , was not sure of the advantage . [Details]

We stayed at this hotel about a year ago. It was a family vacation. We enjoyed every minute of our stay at this beautiful hotel. The room was spotless. The food was amazing. I am a very picky eater. I was able to enjoy every meal. The best part of our stay was the friendly staff. They went out of their way to cater of our needs. They made sure all their guests were happy and well looked after. I will definitely return to this beautiful piece of paradise. There are activities for all ages. Both my kids were entertained throughtout our stay. The managerial staff were just as friendly and helpful. Our room was very close to the beach which made our trip just perfect. Love our stay at the Barcelo!!!
Looking forward to our next trip. [Details]

We ,senior couple liked very much almost everything at this hotel.
The only thing I encounter so often was wi-fi service costs.
When we arrived I was told 165 Pesos per day , minimum 3 day and per device.On the fourth day of our stay, I was oferred the same price but 2nd device sharing. I didn't take it because we had free wi-fi service from a nearby small business nearby.. This is very chintzy of the hotel !!!! [Details]

Was there Jan 15 to Jan 22, 2019. Was a nice get away and was very hot that week. [Details]

I booked this trip for my daughter and myself and I am so happy I chose this resort. We felt very comfortable and relaxed at this resort, largely due to wonderful staff members who made us both feel very welcome. Our room was very clean and beautiful and the beds were very comfortable. Food at the resort was tasty. I have been to many other locations in Mexico and found that the choices at the buffet were limited; however, what was offered was delicious. [Details]

The resort was beautiful. Very clean. Food was not always hot. Staff at the front desk should be able to speak some English in order to communicate with customers. Service was also good. Pool bar staff was super. Sand at the beach some what difficult to walk in. [Details]

The hotel was very clean with attention to detail. Most of the food was good with lots of fresh fruit and veggies and the hot food was hot (for the most part). The Tortuga restaurant buffet has a lovely view with great staff, particularly Angel and Sirarcio who were always smiling and welcoming - Thanks guys!
I preferred the buffet over the al la carte dinning with respect to food options even though there were only 7 outdoor tables at the main buffet.
It was very challenging to get al la carte reservations and if you do, I recommend asking your waiter what is in the dishes you order as not all ingredients are listed on the menu.
Celio the concierge and al la carte reservation agent was not a nice lady - makes you wonder why someone who ignores you and doesn't smile works in customer service.
Most bartenders were great, especially Gregorio (pool bar) and Marco (lobby bar). A word of caution from the cantina - Be careful of what you drink - you may not get what you are expecting!! I had a severe allergic reaction to what seemed to me like kerosene which was supposed to be tequila.
Not getting what you expected seemed to be the overall theme on this trip from rooms, to food and the adventures - be prepared for anything!
That being said, rave reviews for my two tour guides! Jesus on the waterfall tour (long day ~ 10 hrs) and Ramiro with the sea turtle release. Both men were friendly and highly knowledgeable of the area. Thank you both for all the information and history of the Huatulco area - these tours were the highlight for me, as well as visiting the village of La Crucecita.
Another highlight at the hotel was Noriko - the hawk who works in Biological control to keep the pesky birds away- Thank you Abraham <3
I love how 70% of Huatulco is protected lands and that the environment is important to the people, the beaches were clean, straws are banned, water is recycled and so are plastic bottles. I support eco-friendly travel and would return to Huatulco in a heartbeat! [Details]

My husband and I thoroughly enjoyed ourselves at this hotel. The staff was friendly and helpful, the rooms were cleaned very well. The food was very good and a large variety to select from. I enjoyed the various a la carte restaurants we could choose from in the evenings. We did not attend all the evening entertainment but enjoyed the ones we did. The grounds were well taken care of and had an inviting warm atmosphere. I felt safe in the surrounding community and found the local people friendly too.
Did not enjoy the 7.2 earthquake tremor we felt and the after shock tremors. Felt that there should be some more information of what to do or at least some awareness since I understand this is a regular occurrence in this area.
Also, figured the internet should have been included with the room, not having to bought separately. Wondering if the overall price should be increased in order to do away with the Premium level perks, and keep it even for all guests? Just a thought. [Details]

Experience was good. We paid for premium package so we a little disappointed with hotel itself. Overall a noisy hotel. Most of the time noise. Hard to find peace... even in room. Doors slamming all hours, noise from pools, loudspeakers, music, chairs/beds being dragged on marble floors.... noise. Room service overall ok.... order was sent to room wrong one morning and it took me literally 1.5 hours and many phone calls to finally get it sorted out. Very disappointing.
A good experience but not premium... like we paid for. [Details]

We loved the friendly, smiling service from all Barcelo's staff...especially Noel, head of the water activities and Benjamin Lopez our beach drink server! The beach is beautiful and clean as is the hotel. We've been to the Mayan Riviera and this is far superior in staff, in amenities, great food and the sunny weather. We will return!! [Details]

This is the first time we have stayed at a Barcelo, we were very pleased with the resort and all the staff. Our only disappointment was what they wanted to charge to move us up one floor off ground level. That was a little extreme. Excellent beach service and buffet service. Although if you want to eat outdoors seems to be some issue with getting seated there and the service. Weather here is unbeatable. [Details]

Had a great time. Staff was generally awesome. Food was good especially Italian restaurant. Pool was great. Huatulco very clean and appears to be one of the safer areas of Mexico. Weather awesome. Beach is good except ifyou are a poor swimmer. [Details]

Nice sandy beach, with lots of waves crashing in. Water gets deep about 5 meters from the shore. Not great for youngsters or non-swimmers. Yellow flag was shown all week. [Details]

Beautiful clean beaches. Wow is that sand
deep!
Rooms are spacious with beautifull bathrooms.
View from our Oceanview was stunning.
The cleanliness was apparent everywhere.
Night entertainment was not to my taste but I heard good reviews from many guests.
Excellent service at the beach and poolside.
The waits at the poolside lunch and breakfast buffet were very long at times which was a bit tedious. [Details]

Beautiful resort. Excellent service/staff. Food wasn't great. [Details]

Very friendly, hard working staff.
Clean hotel & well kept grounds. Lots of beach/pool chairs. Beautiful bay!
Buffet with long hours & good selection of food, including grill.
Several ala carte options for dinner..( dress code enforced ).
Safe area, and very easy to get around via inexpensive taxis ( set rates ). [Details]

Hotel accomadation was excellent, Food quality good many options to choose from ala carte were exceptionally great. Show performance top high end quality. Over all hotel staff was very friendly most new English or could somewhat commuicate . [Details]

It was a great hotel with great food , great service and close to everything, I would stay here again and would highly recommend to all my customers. [Details]

We came back from Huatulco 4 weeks ago. I'll try to organize our impressions:
1) When we arrived we were met in a separate lounge by hotell staff. It is true that there was a huge line behind us, but the reception staff who checked us in was very hurried in her explanations, to the point where I was not able to comprehend or remember most of what she was explaining. Same for the bellboy who took our luggage to our room: started reciting some information speaking very fast, again I was not able to remember almost anything of what he said because of the speed at which the information was delivered.
2) The room was clean but somewhat damp and smelling faintly of mold.
3) The safe deposit box in the room was locked and there were no explanations on how to open it and how to set up a new cipher code. We had to wait until the next day to get explanations from customer support. Every other hotel we've lived in had this type of explanations displayed on top or near the safe box.
4) Upon our arrival we were given some handouts, one of them a chart of the hotel surroundings with a list of restaurants. Although the list included two buffet restaurants open at night, there is actually only one left. The leaflets should be updated so that guests do not spend half an hour looking for the second buffet restaurant at night.
5) The buffet restaurants were clean, very diverse food, menu largely changed from one day to the next (different "themes"), attentive and helpful staff.
We have only been to one a-la-carte restaurant once, it was also a pleasant experience.
6) The beach is very close, not all parts of it appropriate for swimming in the ocean. The beach is clean and well-maintained, the ocean is swimmable with kids (better get some life-jackets, just in case), plenty of shade available if needed.
7) The pools are clean, but the kids' pool has a two dangerous rides where the kids who come down collide at the bottom with kids in the pool. I have often seen kids being knocked down, sometimes under water, to the point where I had to keep an eye permanently on our 2 and 3 1/2 year-olds so they didn't get hit and knocked down in the pool. Something should definitely be done about that!
Also, a lot of the time there is no lifeguard at the kids' pool. One day there was a staff there but he was in shoes and long trousers so he was not able to get into the pool when needed.
8) I was extremely displeased to find that we had to pay for internet access. Even worse, when I paid for one hour I only got 45 minutes. The prices for internet connection were ridiculous, from 8 CAD for one hour, to 12 for one day to about 45 for one week (that's 50% more expensive than what I pay in Canada for 1 month!)
Total rip-off, not to mention that you don't get the bandwidth you paid for (even when I paid for 24 hours I was disconnected after less than 24 hours). This is probably the main reason I would never go back to Barcelo, at least in Huatulco.
9) Sleep quality was OK, we were in the odd number wing and nearby was some type of club with extremely loud music until 9:30 PM - somewhat of a problem for our children (going to bed early, around 8 PM) [Details]