Cozumel

Overall we enjoyed ourselves muchly although the weather was a touch cool. No reflection on the hotel. We enjoyed the scuba diving and thought that the reefs were recovering some. We enjoyed it so much we joined First club and will be visiting Occidental Resorts around the world.

It was a bare bones resort- long wait to order food from menu, limited food options. They could do small things that would make this resort amazing for a dated resort- fix the cappucino machine, add some other food choices and wifi extended to rooms. Even though the resort was dated, it was laid back, not a party resort, very quiet and relaxing, ocean was amazing, and the resort was always being cleaned! We enjoyed our relaxing stay and knew what to expect from the reviews and will definitely be back! I would have been upset if I had paid more than I did- but feel that for what I paid we got a good deal!

Small resort compared to many and a bit difficult to find your way around initially as many steps Ramps & back passages but over all an ok stay. Rooms were nice clean except for musky smell. Front desk stingy about giving extra bottled water. Beach was ok except for seaweed but it's the time of year for it to come ashore. There weren't enough Bathrooms and the one downstairs from beach grill was disgusting bad sewer smell. There needs to be more accessible bathrooms to beach. Food was repetaty and not really fair how you can only seem to get into : restaurants in a week stay. Was recently at another resort where you could book on your own on a computer in many areas for your dinner reservations.. we had one for every evening! Not at this resort- we had to go through a guy called Manuel who was kind enough to get us a reservation! This seems unfair to us. Some people somehow managed to get in to restore very night ?? Staff was lovely and kind. There's also a tower on property that's time share owners who seem to get more Privileges than regular guest Had a nice time but prob wouldn't return to this property

This resort is a real Paradise for divers and snorkelers. 24h access to Cafe Coco was a great feature. Preferred Club was so worth it.Extremely green and clean. Sky Bar for sunset. Easy beach access anywhere on the resort. Best restaurant Bordeaux (5* service) and Portofino.

This is a small resort and different from the multi pool, long beaches and huge buffet types we usually go to. Pick up from the airport was fast and easy. As we had an early flight we got to the hotel around 11:15. We were told we couldn't check-in until 3:00 so had to hang around in our travel clothes until then. We were able to have lunch and refreshments though. The hotel was well kept, nice rooms, cleaned spotlessly everyday, and a balcony with a view of the ocean. Breakfast was at the buffet by the ocean and served the usual fare, tasty though. Lunch could also be had here as well and the paella specially made a couple of times was delicious. There is also a beach hut with shrimp and fish tacos and other sea food which was amazing. Dinner was at the main hotel and there was an Italian, Mexican and Japanese restaurant. No reservations were necessary and we were seated quickly, the Italian was our favourite. There is also a beach party night with food and a managers reception with food on another evening. Food was excellent everywhere. Always plenty of loungers available at the beach. Actually there is no real beach as such but you enter the water through a rocky entrance. Water shoes make it easier, but it is somewhat awkward. there are some ladders at the other side but storm damage meant that only one was usable. There is good snorkeling as soon as you enter the water Entertainment is limited at night but there was always something happening by the main pool bar and people to mix with, we made some nice friends. Staff are fabulous and seem genuinely pleased to serve you. Some of the best we have met. We will definitely be returning here again.

Great hotel. Everyone from maintenance to management were awesome.

We had an awesome trip and would definitely go back, One adult with three children ages 10, 8, and 6. The entertainment team they had was excellent especially the one for kids, Arbey, Isis, Alejandro and many others. The quality to price ratio was very good. So if you keep that in mind I'm sure you will enjoy this resort. A very nice resort for the price, if you are the type of person that expects to get Filet Mignon when you eat at McDonalds than this place is probably not for you :) I've stayed at Sandals Negril which is a way better resort and I loved it, but this was probably a better value when considering the price. If you don't like rocky beaches Cozumel in general may not be the right destination for you, the beach at the resort is very beautiful but you need water shoes to get waist deep in the ocean or you will have sore feet because it's very rocky. The snorkelling in Cozumel is great but the ocean is a little rougher than Jamaica. I've heard this from multiple people about Cancuun and Riviera maya as well, but there is more to see, much more coral and fish. The rooms are nice but the bathroom could use a little updating. They could probably use one more a la carte restaurant, but the food was good in general especially the breakfast buffet, their guacamole is amazing and their Nachos. Only 2 pools and not big pools but very nice and lots of activities in the main pool. No public jacuzzi though, but I didn't even notice until 5 days in to the trip when I saw a private one walking by a room, because we were having such a good time. They had a Mexican and then a Caribbean night while we were there which were really nice. They put lots of tables next to the main pool and theatre area and had nice ethnic shows and outdoor buffet. Staff were really nice and helpful. When you arrive they offer you to sit through a presentation in exchange for funny money. It takes about 2 hours including breakfast, they are not very pushy if you say no and if you are planning on doing excursions it's definitely worth it, we got $300 of "Funny Money" to spend at the resort or on excursions. So we were able to use it for snorkelling boat tour and Dolphin Discovery. I had read reviews beforehand that said they weren't pushy or aggressive, which was true or I would have skipped the presentation. My kids had a great time and want to go back next year!