Sandos Cancun

Sandos Cancun
4.284.284.284.284.28
4.28 based on 40 reviews
#5 of 62 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cancun
Rated 5 stars
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Semi paradise

, Chelmsford, ON
2022-11-27
The hotel is very nice and easy to get around. The beach and pools are great..lots of fun activities. The Sandos claims to accommodate all restrictive diets and allergies...they don't, it wasn't till the third day that I had some food safe to eat. But even the guests with no restrictions complained about the food...it's really too bad as food is a big part of how you will rate the hotel. They fell very short on that point. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Great pools, beach and activities
The weak points
Food...they had mediocre at best in all tge restaurants except for the Japanese was good. They do not accommodate gluten free as easy as they claim. Very little choices if any.
Certified

Best customer service!!!

, Woodbridge, ON
2019-05-29
The customer care was outstanding. Especially the attention to detail in food presentation and service. This resort has a customer care system that runs efficiently and organized . Enjoyed our stay. Will definitely return. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
All staff were attentive and made sure we were taken care of. Fantastic spa experience . Always had a cabana available. First time ever at a resort that there were no line ups at bars and buffets.
The weak points
Balcony furniture needs to be updated and railings need to be properly secured.
Certified

I will go to this resort once again

, Calgary, AB
2018-08-31
No comments everything is well done, nice people, service, beach, food different menu, I enjoyed very much -Thank you! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Cancun Sandos

, Thornhill, ON
2014-01-11
In general it was a good experience. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Food is very good.
The weak points
Originally they have put us into a very noisy room near conditioning system for the whole building. after some arguing with reception they gave us another room. Internet is very slow.
Certified

Nice hotel / great staff / perfect beach

, Burlington, ON
2013-01-03
Everyone at the hotel tried very hard to make us comfortable. The hotel is beautiful and small. No complaints. The food was good, yet not great. The hotel now has a highrise built next to it, and it does take away the atmosphere (and sunlight). A very good hotel, but not "over the top". In fairness to Sandos; they tried VERY hard and we enjoyed ourselves. I would go back. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
great service. great beach. great service. very helpful staff. great service. service.
The weak points
the lack of afternoon sunlight. the food was good, but lackluster. the rooms were adequate, but not great
Certified

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