Sandos Cancun

4.51 based on 35 reviews

#19 of 64 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cancun

Rated 5 stars

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Best customer service!!!

Previously SANDOS CANCUN LIFESTYLE RESORT for this review

Domenico Congiusti, Woodbridge, ON

2019-05-29

The customer care was outstanding. Especially the attention to detail in food presentation and service. This resort has a customer care system that runs efficiently and organized . Enjoyed our stay. Will definitely return. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

The strong points

All staff were attentive and made sure we were taken care of. Fantastic spa experience . Always had a cabana available. First time ever at a resort that there were no line ups at bars and buffets.

The weak points

Balcony furniture needs to be updated and railings need to be properly secured.

Certified

I will go to this resort once again

Previously SANDOS CANCUN LIFESTYLE RESORT for this review

Azar Yusifbayov, Calgary, AB

2018-08-31

No comments everything is well done, nice people, service, beach, food different menu, I enjoyed very much -Thank you! [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants

Certified

Cancun Sandos

Dmitri, Thornhill, ON

2014-01-11

In general it was a good experience. [Details]

Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Business Services
Food & Restaurants

The strong points

Food is very good.

The weak points

Originally they have put us into a very noisy room near conditioning system for the whole building. after some arguing with reception they gave us another room. Internet is very slow.

Certified

Nice hotel / great staff / perfect beach

Happy, Burlington, ON

2013-01-03

Everyone at the hotel tried very hard to make us comfortable. The hotel is beautiful and small. No complaints. The food was good, yet not great. The hotel now has a highrise built next to it, and it does take away the atmosphere (and sunlight). A very good hotel, but not "over the top". In fairness to Sandos; they tried VERY hard and we enjoyed ourselves. I would go back. [Details]