#35 of 63 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Cancun
Beautiful resort with many suite options. We stayed in a Preferred Corner Suite. The views from these suites are spectacular. Loved being able to open the sliding glass doors for a lovely breeze. Also enjoyed being a preferred guest and having access to the rooftop pool and restaurant/bar area for lunch. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
The staff are very friendly and try their best to meet all your requests. Special shoutout to Juan who organized a special dinner for my birthday.
The weak points
Unfortunately there is a serious problem with the temperature of the food at the morning buffet. We mentioned it several times during our stay and it improved marginally by the end of the week.
Sanitary measures (Covid-19)
They have many hand sanitation stations at the buffet but they don't get used much by the guests. Service tongs and spoons touched by hundreds of people. Also I did not see staff wiping down high touch areas on a regular basis.
Gorgeous Suite