Cancun

Are you looking for a specific hotel in Cancun? Here are the Top 20 hotels below. Click to see all 62 hotels at this destination for which we have reviews. Return to the country Mexico to choose another destination. Return to the home page to choose another destination or country.
Best hotels in Cancun, based on:
#11 Krystal Grand Cancun
#11 Krystal Grand Cancun
Cancun
Mexico
60 reviews
Not Worth the Money
We stayed at Krystal Grand in late August and we paid extra to stay in the Altitude building. This building did have A/C, however, that barely worked and broke down during our stay, and as we stayed in late August, you can imagine how draining the heat was. Our room was located towards the ocean-view as a corner suite, the view itself was lovely, but the rooms A/C was faulty and we had to contact the front desk almost everyday to come fix it. In addition, the bathroom in our suite had an odd odour emanating from it for the entirety of our stay. We contacted the front desk again to help with the problem everyday and were not met with a solution. The mini bar in the rooms of this building are VERY mini because they only give you two beers, two waters, and a couple soft drinks. Besides the room, the buffet at the resort was abysmal. Despite having some authentic food, the buffet was the exact same food for all the 7 days we stayed there. Breakfast, lunch, and dinner did not change once, and the buffet area itself was so small. Also note that there were little to no vegetarian options for lunch and dinner. Due to the small capacity, we surprisingly had to wait 10-15 minutes everyday in line in order to get into the restaurant, this was beyond frustrating as the main building had no A/C and overheating while waiting to eat was not ideal. The nightlife at the resort was not interesting, there were little to no activities, they would put some chairs by the pool and play music for the majority of the night. It is also important to note that you will be micromanaged while staying here, you literally cannot go to any restaurant, get any drink, or go to the buffet without being asked to verify your room number and wait to be crossed off their list. There are 3 restaurants at the resort; italian, asian, and a steakhouse/grill. After the rough experience at the buffet, we decided to try the italian restaurant. That restaurant was the highlight of our trip. The food, the service, and the atmosphere was amazing. My family and I went to this restaurant 3/7 days we were there and this was only because we discovered the restaurant on our third last night there. The menu was diverse and had many vegetarian options. We were going to try the grill, however the menu was very limited and did not have anything of interest. Also important to note that you will be asked to wear a mask in ALL dining areas, you will need to wear it to enter the building but you can take it off at your table. Also forgot to mention that the room service in the altitude building is complimentary which was great, especially since the food was MUCH better than the food at the buffet. You could get a variety of breakfast, lunch, and dinner delivered to your room with an exception of longer wait times, sometime sup to an hour. The beach at the resort was absolutely stunning. It was clean despite being open to the public, and the waves were very fun with the family. We found it better than the pool, as the pool area was more enclosed so the water would be very warm when entering but that was also due to the heat. The ocean was refreshing and stunning.
#16 Sun Palace
#16 Sun Palace
Cancun
Mexico
25 reviews
So damn good
This was our second time to Mexico and Sun Palace and we were very happy to see that the standards or service had not changed if anything they got even better. Our previous trip to Mexico involved lots of excursions and we were more interested in rest and relaxation this time and that is exactly what you will get at Sun Palace. There are plenty of options as to how you wish to relax as whether it be poolside (there is both a quiet and party side), or beachfront or even chilling out at the Awe Spa. We preferred the beach, coming from first hand experience if you have never seen or swam in the ocean this is a awesome way to be introduced to it the beach sand was soft the area was clean and the water was crystal blue and just like a bathtub. This resort is not intended to be party central if your looking to pull all nighters at the bar and have the music blasting till dawn this ain't the place your looking for, but that being said Sun Palace did have evening entertainment going on each night we spent there (fire shows, beach parties, wine tastings, singers, dancers, etc). Breakfast and lunch are both buffet style meal with chefs available to make you fresh and eggs, pancakes, waffles, steak, burgers, fish, seafood right there on the spot. I never once left there feeling unsatisfactory or that my breakfast or lunch was not enough to make me explode. Out of the 4 places to eat at the resort we preferred the steakhouse which was located outdoors by the beach not only was the food good the atmosphere was wonderful I mean really how often do you get to enjoy your meal 30 yards away from the ocean? The other 3 restaurants were very good as well having their own style of good. Our room was well stocked and clean and the room/turndown in the evening was excellent. But the service is what makes this place so great the staff that work at Sun Palace do literally everything they can to meet your every need and do it with a smile on their faces. We will be going back next year for sure

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