Cancun

Are you looking for a specific hotel in Cancun? Here are the Top 20 hotels below. Click to see all 64 hotels at this destination for which we have reviews. Return to the country Mexico to choose another destination. Return to the home page to choose another destination or country.
Best hotels in Cancun, based on:
#15 Sun Palace
#15 Sun Palace
Cancun
Mexico
25 reviews
So damn good
This was our second time to Mexico and Sun Palace and we were very happy to see that the standards or service had not changed if anything they got even better. Our previous trip to Mexico involved lots of excursions and we were more interested in rest and relaxation this time and that is exactly what you will get at Sun Palace. There are plenty of options as to how you wish to relax as whether it be poolside (there is both a quiet and party side), or beachfront or even chilling out at the Awe Spa. We preferred the beach, coming from first hand experience if you have never seen or swam in the ocean this is a awesome way to be introduced to it the beach sand was soft the area was clean and the water was crystal blue and just like a bathtub. This resort is not intended to be party central if your looking to pull all nighters at the bar and have the music blasting till dawn this ain't the place your looking for, but that being said Sun Palace did have evening entertainment going on each night we spent there (fire shows, beach parties, wine tastings, singers, dancers, etc). Breakfast and lunch are both buffet style meal with chefs available to make you fresh and eggs, pancakes, waffles, steak, burgers, fish, seafood right there on the spot. I never once left there feeling unsatisfactory or that my breakfast or lunch was not enough to make me explode. Out of the 4 places to eat at the resort we preferred the steakhouse which was located outdoors by the beach not only was the food good the atmosphere was wonderful I mean really how often do you get to enjoy your meal 30 yards away from the ocean? The other 3 restaurants were very good as well having their own style of good. Our room was well stocked and clean and the room/turndown in the evening was excellent. But the service is what makes this place so great the staff that work at Sun Palace do literally everything they can to meet your every need and do it with a smile on their faces. We will be going back next year for sure
#19 Grand Oasis Palm
#19 Grand Oasis Palm
Cancun
Mexico
79 reviews
WORST PLACE. Never Ever go there.
There are following points to consider before you book this resort. 1). Rooms are very very old. I had bathroom leak from floor above me. And water smell is horrible. If you are taking shower with bathroom door closed, you can't even breath that steam. 2). During my stay at this resort I had complain multiple people that 2nd and 3rd floor is smell like gutter. But every time they were like let me check with people who can fix this and they continue checking in people or doing something behind their desk. As far as I remember I told Judith and Olivia. No Action were taken and Luckily this was my second last day so I had to only pass one day which I did. But No one listen to you if you complain about something. 3). I overheard about bathroom got flooded and all the water was coming out of their room. Lady who was complaining at front desk, front desk folks are like Yes we understand but we don't have another room. Really?????? There were bunch of rooms empty but they don't want to give that. Finally that lady argued and asked them to come to her side and feel it. Finally they gave her another room. My point is why do I need to fight and argue for something where its not even my fault. It's the resort and bathrooms are too old. 4). Forget about your temperapedic and firm mattresses. Get ready to sleep in sagging mattresses. They say with kids they have themed room but when you go there, it's totally different story. 5). Never ever stay in 1st, 2nd and 3rd floor. And special near elevator rooms. There are pool table and sports bar and tvs are right there in lobby. So you will hear people screaming and loud noises. If you are early sleeper like me around 11ish you can't sleep. You have to hear those noise till 1 am and then slowly it dies down. This is very important if you stay on first 3 floor. From 4th floor they have glass covered lobby so noise does not travel to your room. 6). Lets talk about FOOD. If you are VEGETERIAN or VEGAN, forget about this place. I think resort folks behave like vegetarian and vegan does not exist. When I booked this resort I did call them and customer service told that captain or manager of each restaurant can make something special. Really…….. You literally have to fill your tummy with bread and bread and bread and bread……. So small answer if you are vegetarian don't even think about going here. 7). They don't provide any floaters or life jacket for kids in swimming area. So make sure if your kids don't know how to swim then you need to buy floaters, THEY DO SELL THAT TOO. (Hey where is all Inclusive word come from). 8). I think some other reviewer talks about GRAND status. Yes they have only one building and from 5th floor to 8th floor for GRAND and from 1st floor to 4th Floor for normal people. The video that shows online about OASIS Palm it's fake. They don't own both wings of the building. Without GRAND status you have access to all BARS and 7 restaurant except 2 which haven't tried. 9). Tours people sit at the entrance of the building. Don't buy extra activity from them. As for example we bought ticket for xel-ha water part ticket and dolphins encounter. They gave us 20% discount but at park if you buy this extra optional activity (dolphin, Zip Bike, Walk under water) then it is much cheaper. For some of us we bought same dolphin encounter at park 50% off.

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