Very nice hotel
We enjoyed our stay at this hotel.
The only downside was the guest check-in experience. We had paid for a premium suite. This meant we were whisked aside to a private check-in area; however, that process was not smooth. We had to put down a security deposit, which I have not had to do elsewhere. I was charged for the tourist/hotel tax and paid in cash; however, this was also billed to my credit card, so be careful and watch charges carefully. This was refunded to me when we checked out.
Our room was not ready upon arrival. We had nowhere to leave our valuables, so we had to carry around our bags for a couple of hours. We were sent to the spa area to change. Upon arrival, there were workers in the room, which we had to send away. The changing area was tiny and awkward.
The 'premium' suite we were assigned to did not feel 'premium' at all. It was on the 6th floor, overlooking a building, a child daycare area and tennis court. The 'ocean view' was only accessible by standing on the balcony and looking to the far left. We went back to the front desk and they found us an oceanfront room in the two-floor section on the other side of the resort. Everything was fantastic from there onwards. Amazing room, amazing view, food was great, room service was efficient.
Everything at the shop is very expensive. There is a pharmacy and small store across the street. I would recommend paying cash there though.
The Alltra VIP lounge was not really worth paying extra for. There were a lot of children in it, and although the food was good, there were many evenings where there was nothing left around 7:00 pm onwards.
The service and drinks were amazing throughout the resort. The staff work hard and greet you with a smile. Special mention to Rubi and Jorge at the beach who served us and looked after us well.