TARGETED / ASSAULTED / ROBBED ON HOTEL PROPERTY
This story has to be told to every single source. PLEASE SHARE WITH FRIENDS AND FAMILY!! I arrived at the Costa Cancun around 2:30pm Nov 1st 2019. I've traveled here a number of times (over 10) but it's gotten very very scary and unsafe. First off, if you decide to book at this resort after you've read this-you sure have some balls. But please be very careful here. The security guards are aggressive and abusive. I truly believe the work in cahoots with the police and are paid off. They called the police on me for breaking a lamp when I had a little too much to drink, they beat me up gave me a black eye and then took me to a Mexican prison for the night. Inside the prison I was handcuffed to the bars and slapped, kicked and punched by the guards. They handcuffed me so tight that my wrists are still bleeding 7 days later. After I finally was able to convince one of the guards to let me out, because I'm Canadian and broke a lamp and I do not belong in jail for that, they took me into a little room and sat me down with all of my stuff (wallet,phone and watch) inside a plastic bag. They opened the bag and revealed an empty wallet, which had $500 when they initially took it from me. They said if want my stuff back I have to go to the bank and take out $500 usd MORE and pay them. I said ok ok ok I will pay, please let me go. They gave me my credit card back and I ran for my life. I never trusted them to let me be free. It was the most traumatic experience I've ever had. Mexico should be black listed for canadians to travel to. YOU HAVE NO RIGHTS IN THIS COUNTRY. BE VERY VERY CAREFUL WHEN DECIDING TO VACATION HERE, ESPECIALLY IF YOU'RE ALONE. I booked an ocean front room and emailed them approximately 1 month in advance. It took them 3 weeks to send their first reply, and my request was simply to get into a room that had unobstructed views of the ocean (this place has NO VIEWS OF TURQUOISE WATER) it's located in the bay with dirty looking lake water splashing up. Never waste your hard earned money on ocean front here. There are NO balconies, no chairs to sit out and watch the ocean. There is only a patio door that opens. They assured me that they would put notes into the system to make sure I would get my request accommodated. Upon arrival, I was put in room 207. Where you can't even see the ocean because it's blocked with 12-15 palm trees situated so close to one another, they're touching. Now I'm not exactly sure why certain people have said this is a large pool area.... they must have not travelled anywhere else. I get away quite often and I have to say, it's actually pretty small. And there's only one. The beach as basically everyone states is purely awful. Dirty murky water and saying it's tiny would be giving too much credit. There's about 500 sq ft of sand. I've been to nicer beaches in ALBERTA lmfao. The food? Omg .... i read one review and the lady said you would starve here.. i thought to myself, come on. Impossible. She really wasn't far off. It's very very bland and VERY LITTLE choice. The buffet is laughable. Its day 3 and I haven't even able to get into any restaurants. I came here alone too. So I won't bother trying anymore. The entertainment is simply awful. They do pushup contests and water volleyball during the day. The music is for 90 year olds, it's elevator, music all day and night around the bars. ALL BARS OPEN AT 11AM AND CLOSE AT 11PM. NO DRINKS ARE AVAILABLE BEFORE OR AFTER. There are no swim up bars. One beach bar. One lobby bar.