Mexico

Great service and food. Highly recommend this hotel. Try and get a room on the pool side as the air conditioner on the neighbouring hotel was so loud we couldn't leave balcony doors open at night, so couldn't hear the surf at night!

Definitely the best resort we've been at. The beach was powder white sand with minimal seaweed, the food, amazing, the room was spectacular. Huge resort but never had to wait in line for restaurants or buffet. Plenty of pool chairs. Staff was so accommodating and friendly. We will definitely be back.

The service made our stay. Everyone from the doorman to the room attendant were all amazing. The drink staff at the pool, jovanny, and Aidan and Tanya and Kevin in the restaurant all made us come looking and staying in their sections.

We were extremely happy with the hotel, all staff members (too many to mention names but not one that was bad!) The only issue we had was the hot water...it was sporatic, some days first thing in the am we had it but most days we didn't. the only beach that we truly enjoyed was at Tulum.

This was the 5th time we have stayed here although the last time was 6 years ago. It was just as remembered, with an excellent location, lovely staff and every room is oceanfront. We found the buffet wasn't as varied, although Christmas Eve and NYE buffet's were excellent. One of the biggest issues with food was temperature. It was hard to get a hot meal. Breakfast stuff (except the delicious omelets) like pancakes, french toast, practically everything was cold. French fries were always cold or old. The other issue for us were the kids. We have never seen children at that resort and this time there were tons of them which is fine, but not for us. There was no where to get away from them. There needs to be an adults only pool or quiet section, if the resort wants to keep the adult clientele. As much as we loved this resort, we will not be back because of this. We understand there are adults only resorts out there and we will definitely shop for these in the future.

We came with a group of 25 consisting of young adults and their parent friend group . Hotel was clean and well kept . Grounds and facilities were awesome . The only disappointment was the food . This was the first all inclusive that we had been to that didn't take reservations for their al a carte restaurants. There were 4 different ones in the property which opened at 6:00 pm , if you weren't in line by 530pm you weren't getting in . The Italian restaurant had a limit of how many people they could serve in an evening so even if you lined up for dinner you weren't guaranteed to get in . Food quality was not great and not a lot of variety . The best thing was the fresh omellets in the morning and the nacho's with fresh guamolie . Staying at the palace had it's perks which allowed you to go to the Baja California adults only portion of the resort and the Santa Fe which was where our young adults hung out because of the night club and various foam themed pool parties they had . We had a junior suite for my husband myself and our 18 year old daughter and it was tight . The room had a California king which was great for us but our daughter had to sleep on a pull out couch that was very small and uncomfortable . Would have been nice to have two queen beds . This doesn't exist as most of the rooms only allow 3 adults or 2 adults and 2 children . We had a great ocean view but were right over the theatre lounge so it was loud until about 12pm . We originally had a room on the other side of the hotel but the view wasn't as nice so I asked to be changed I am sorry I did . Hotel was very close to downtown Cabo which was nice . Three dollar is or 60 pesos per person each way or a 20 min walk along the beach however the sand was coarse and heavy and walking along the beach was hard on the calf muscles . All in all the holiday was great just not consistent with the food . The staff were great and accommodating and service was fabulous .

Nice small resort. Very friendly hotel stuff.. They r renovating parts of it. We stayed on the main level though I would prefer on the top with more open balcony. Good breakfast and lunch buffet. For dinner we had to make reservation at one of the 4 restaurants. They all were very good. The pool and the beach were beautiful. There was lots of entertaining during the da also lots of palm trees for shade.

Staff, amenities, food, rooms, entertainment, spa, etc.. all excellent!

The resort area is beautiful, the water is clean and warm but the hotel is not a five star hotel. The staff are 5 star but the hotel is not new and is showing signs of its age. The restaurants were hit and miss. Some great (Castaways), some dismal. Not a place to visit if your into partying late into the night, better for a romantic getaway.

A lovely resort. Food was good, beds comfortable and beach was great. Staff were most helpful. Take your family and enjoy.