Mexico

Location very isolated and expensive to take cab into Cancun. Beautiful endless beach. Sea grass raked up daily but still lots around which is an issue in this area. Didn't keep us from the beach or ocean although was very windy and rough during our visit. Very new, clean and modern hotel. Lots of chairs available by the pool and beach and loved the sun shades. Endless food choices but typical buffet food, mostly bland and dry. Loved the fresh donuts and fruits. Good Mojitos by the pool. Other bar cocktails were prepackaged overly sweet mixes.

Just returned from 2 amazing weeks at the Azul Ixtapa Grand Resort. The whole resort is beautiful. Rooms are very spacious with a jacuzzi tub in each. And the views are incredible, full ocean view from EVERY room. There is a pool for everyone, affinity with the most amazing view, activity for those who need to keep moving, and an adults only for quiet. The beach is small but the work hard to keep it maintained and added a floating dock. The spa is very professional. With each service you have an hours use of the therapy pool - sauna - steam room. So many options for free activities with your stay. I kayaked to Ixtapa island 3 times, highly recommend this. It's a short walk to Playa Linda with a huge beach and calm ocean, shopping, and restaurants, crocodiles. Oh and the golden sand at playa Linda and the Ixtapa Azul is so pretty. A very cheap bus ride or reasonable cab ride to Ixtapa and Zihuatanejo if you want to leave the resort but there is enough to do right there too. Food - there are 4 Alacarte restaurants and they are all amazing, great food and service. 1 buffet with pretty good food but it was often cold and it is very loud like a cafeteria,and the chairs are plastic and uncomfortable, sitting in the outside part is better. The buffet would be my only criticism of this resort. The snack bar had good burgers and fresh fish! Drinks are plentiful and a great variety! I was fond of the dirty monkeys and mojitos. But the green boar was also good.

This place is amazing! Chose the top floor of the golden buildings and was so impressed. Spacious and clean room. Not musty and really comfortable bed! Grounds are so beautiful and tropical. Three choices in pools - fun pool, quiet pool and beautiful ocean. Spent all our days at the ocean and the sand is lovely, water is clear and swimming area is amazing. Food was so good and martinis were exceptional. Very good value for price! If you want a fantastic vacation spot, this is the place. The staff were top notch as well. We will be back. Note: We met many return travellers and I now know why people keep going back.

Très belle hotel! La nourriture y est excellente!! Le buffet est succulent. Service nec plus ultra de la part de Demetrio et Neyfi. Les restaurants à la carte sont impressionnant, le Alux est tout simplement sublime!! c'est un endroit très relaxe, pas de grosse animation et musique casse-oreille. Les piscines sont des oasis de paix Juste en face du terrain de golf qui est magnifique! très belle végétation c'est un must pour les gens qui veulent relaxer Tout est propre et très bien

Our check in experience was horrendous. No welcome or hello whatsoever and were left by the check-in agent for over 10 minutes while we watched others who were behind us in line check-in and get their bracelets. Frustrating after 8 hours of travelling. This quickly set the stage for the service we were able to experience for a week. The resort is absolutely stunning and has so much to offer. I have no doubt it will one day be a highly sought after destination. For now, there is work to be done.

The hotel was beautiful and we had a ocean view in the King super saver room. Staff were very friendly all around and you were able to make a connection with them. Which made you feel even more at home and relaxed. Most of the restaurants were wonderful. The steak house was amazing and the only one we weren't a really large fan of was the Italian. However, we enjoyed it so much that we are hoping to take our children back there. As, we enjoyed that we could go to the other two resorts through the Riu. This was our first all inclusive and we enjoyed it.

From the moment we checked in, the staff made us feel welcome. Every staff member greets you as they walk past with a warm Hola! After the first night, we asked to switch rooms to the top floor as it was noisy for us. Without hesitation, we were accommodated. The restaurants were all very good with great service. The stand out was at the Hacienda buffet, and his name is Lucio! After we ate one meal in his section, he always looked for us when we walked in and had a table ready for us. He got to know us and shares my love for habanero salsa. Every day he had a special habanero salsa made and ready for me. He memorized our drinks and when my wife and I had shots of tequila, he brought our daughter a ‘shot' as well. We shared stories of baseball, travel and he told us about his family and the Cancun area. The Santa experience in the lobby and on the beach was spectacular as well!! We will definitely be back!!

Oh riu, I really wish you'd stop lying to your customers. This is NOT a 5 star resort; the beds are cheap and will make you sore, the pillows are ridiculously small and very very thin, the food is mediocre at best. Did we have a great time? Yes! Will we return to any of your resorts ever again, probably not. I REPEAT THIS IS NOT A 5 STAR RESORT! DON'T BE FOOLED LIKE WE WERE!

I have been to many countries and many hotels in my life, and Catalonia Royal Tulum has been the best exérience by far. Arturo at the front desk was extremely kind and helpful, he also speaks fluent French which was great for my wife. Every corner of every place was so clean it was unreal, we also appreciated how careful they were with the COVID measures, all the employees wearing masks and cleaning all the time. The entertainment team was really funny and vivid, Ana, Rosa, and Lily thank you for your energy and kindness. You have to try the steak restaurant, go there and try their Arrachera steak, it's delicious. Also the buffet La Palapa is great and full of tasteful choices, I hope you will be served by Quetzabel because she makes you feel special, like Rosario, Carlos, and Osiel, the servers. They also keep the beach clean of sargasso and the beach is beautiful. If you go to the Spa, ask for Nubia, the best massagist ever based on my wife (whose mother is a massotherapist). Honestly, we are already looking forward to go back, they make you feel at home. Thank you to all the team who makes Catalonia Royal Tulum works so well. Carlos Catari. From QC, Canada.

This is a newly renovated hotel. The staff are friendly. Very large property with plenty of space to walk or lounge without feeling crowded.