Mexico

The experience at this resort was truly special. It was probably the best resort that my wife and I have stayed at in our life. The staff and the food at all the restaurants that we were able to attend were first rate. The room service was top notch and the absolutely beautiful location and amenities were breathtaking. We were not able in 1 week to attend all nine parks but we did do Xcaret, Xenotes, Xenses and Xplore Fuego. We would not hesitate to recommend it to anyone, especially for young people with families. There is a lot of walking though, if someone has mobility issues.

Very clean and well maintained property. The staff were all courteous and friendly. There was a good variety of activities led by Briian and the evening entertainers were very talented especially the band, Elite. Moises never disappointed with the bar service on the beach! The favoured restaurants were Chez Isabelle and Basmati [excellent!].

The service made our stay. Everyone from the doorman to the room attendant were all amazing. The drink staff at the pool, jovanny, and Aidan and Tanya and Kevin in the restaurant all made us come looking and staying in their sections.

This place is amazing! Chose the top floor of the golden buildings and was so impressed. Spacious and clean room. Not musty and really comfortable bed! Grounds are so beautiful and tropical. Three choices in pools - fun pool, quiet pool and beautiful ocean. Spent all our days at the ocean and the sand is lovely, water is clear and swimming area is amazing. Food was so good and martinis were exceptional. Very good value for price! If you want a fantastic vacation spot, this is the place. The staff were top notch as well. We will be back. Note: We met many return travellers and I now know why people keep going back.

This was our 3rd visit to this resort and we enjoyed every minute of our stay. As always, the food (at the buffet) was both plentiful and varied. We also had excellent meals at the Mexican restaurant. The hotel staff is extremely friendly and accommodating, whether at the front desk, the restaurants/lounges, or the pool. The beach is also relatively private and very safe, even for solo female walkers. Without doubt, we will return to this resort.

Was an absolute dream, fantasy vacation.

Much quieter than the Santa Fe. Nice secure place to stroll between the 3 resorts , close enough to swimming beach

From the moment we checked in, the staff made us feel welcome. Every staff member greets you as they walk past with a warm Hola! After the first night, we asked to switch rooms to the top floor as it was noisy for us. Without hesitation, we were accommodated. The restaurants were all very good with great service. The stand out was at the Hacienda buffet, and his name is Lucio! After we ate one meal in his section, he always looked for us when we walked in and had a table ready for us. He got to know us and shares my love for habanero salsa. Every day he had a special habanero salsa made and ready for me. He memorized our drinks and when my wife and I had shots of tequila, he brought our daughter a ‘shot' as well. We shared stories of baseball, travel and he told us about his family and the Cancun area. The Santa experience in the lobby and on the beach was spectacular as well!! We will definitely be back!!

Very nice new hotel. Rooms were very nice and we were upgraded to an ocean view room. Hotel is close to the main entertainment area in Cancun so just a short walk. Very clean hotel. The beaches are fantastic in this area. The ocean does get rough at times so it limits water activity. Staff were very friendly and helpful. Food was good and even though may not have the variety that some resorts provide, you can always find some great food.

I would not classify this resort a 4 Diamond, more like 4 Star. I understand there are not many resorts in Huatulco, so this is probably the best. I have stayed in many resorts so I have a sufficient amount of points to compare to. The rooms are all ocean views which is nice. However the rooms are dated, there is no decor throughout the whole resort. The beds are extremely uncomfortable. The pools are fantastic, however, there are never any pool towels. If you were not up by 7:00 am to run down to save lounge chairs, you did not get one. There needs to be a better system. There were lounge chairs with towels on them, but were not used for half the day. We upgraded to the Preferred Club and don't feel it was worth the extra money. We did not even have bath towels in our room the first day. Didn't realize until we had a shower. Had to call 3 times to get towels. We were supposed to have pool towels and fruit platter with wine upon arrival in our room. It took my travel agent to call the 3rd day to get wine and 5 strawberries. Do not upgrade to Preferred. Not worth it in this resort. The toilet has no privacy. You have a glass wall and door with a bit of frosting to cover where you sit. Happen to be going to the washroom when room service came to the door and could not open the door because he would have seen me going to the bathroom. The private beaches are fantastic. The staff are very nice and the resort is clean. The food was good, but restaurants are very warm at night. Men had to wear pants (dress shorts were not allowed) if you wanted to sit in the restaurants, but the AC was not enough to stay cool. Definately not worth $1000/day it cost us.