Runaway Bay

Hotel was great, rooms and grounds were clean, food was good, staff were friendly. Entertainment staff kept us entertained daily with different activities. My only real complaint, (with knowledge that this was a new procedure) was the info, set up and process of paying for, booking your time and the actual testing for Covid required for our reentry to Canada. There was a lot of miscommunication or lack there of, unorganization and confusion. *All 3 areas for these systems were located in the same area at the bottom of a stairwell that was busy as it was also one of the main pathways to the buffet. Everyone was jammed in this area all around 9 am. No social distancing possible as it was quite a small area for all stations. Some basic signage to help those in need of the services would have saved a lot of confusion and wasted time and closeness in my opinion. STEP 1) "paying station" is in *** area... please bring with you....ie passport and when to come (not the 2nd day of your stay) STEP 2) booking station is in *** area, please bring with you ie receipt of payment/ passport and when to come(not the second day of your stay) STEP 3) testing area.. what to bring, when to come etc. Results should be available in a timely fashion. We were told results would be emailed at 8 pm the night before we were to go home (which is still late IMO). Finally received them after 11 pm in paper form after the security guard had to fetch them. This info would help ease some of the questions and pressure on the folks working in this area as well.

We would have trouble giving this "resort" more than a one out of five star rating. The room was decent, but that's where it ends. Little hot water. Ac did work. Maid service was hit and miss. Entry door had big gaps to let in the nite life creatures. Food was so so. Edible but fish was not fresh. Tried it every day and it was not good. I'm not a picky eater but good fish was not on this address. Exterior of buildings was in need of renovation and face lift. Pool was littered with debris. Swim up bar runs out of beer, tequila and whiskey daily. White wine was warm. And sometimes hard to find too. Their cleaning of used glasses was not with hot water. Beach was not as mentioned. Full of rocks. No activities around pool. Only aquasizes. No music around pool. Place was seriously lacking!! The cats were entertaining, lots of them around. Would not recommend.

I really enjoyed my stay here, checkin was fast & check out too. The Entertainment crew was fantastic, lots of fun,all the staff from the bartenders, dinning staff, cooks , maintenance, beach crew , everyone was great. we had a bungalow on the beach #9, it was perfect, beaches are good but lots of seaweed & rocks the farther out you go just wear water shoes & no problem, Food was great with different themed nights, I really lied Asian night. The night time shows are nothing to write home about. Our friends had bungalow #3, Bad bad spot right next to the kitchen .very noisy all night long they tried to get moved but needed to see the supervisor & always missed her. Paddle boats need new seats. Lots of fish around & lots of people snorkeled.This is an older resort but very quaint. Bungalows are cute, Bathroom is very plain, water pressure is crappy. The resort is well maintained & the garden bungalows are in a nice setting. We did not do any al a cartes.