Runaway Bay

So it began with the transfer bus from the airport to the hotel losing my luggage. I was told it was on the next bus to the hotel and after waiting 2 hours and walking to another section of the hotel, my bag was not with the luggage that arrived. I was then told by the representative that it was sent to another hotel. Due to my concerns I visited the desk where I was totally dismissed which I was then told by an onlooker that it was because I was a local. I am actually Canadian. My bag arrived 4 hours later and was left at lost and found. I was then allowed to go to my room and soon realized my air conditioning did not work. Soon after I was visited by roaches (I have pictures as proof ). Used the restroom the toilet wouldn't stop running. My husband left his cigarettes on the balcony table and woke up to them ruined due to a leaking roof ( pictures as proof ). I tried calling front desk there was no answer, so I spoke with a supervisor who said they'd inform guest services who would connect with us. However, no one called or showed up. Then there is the currency discrimination. The wonderful Canadian dollar is not accepted on site and treated as if it has NO VALUE and compared to the US currency. One guest suggested moving to the Luxury side of the hotel but after a ruined first impression I was unwilling to pay for an upgrade as I was already angry and unimpressed with the service. After many all-inclusive vacations this was the most DISAPPOINTING holiday ever. I was in the middle of school and work and did not need this kind of unnecessary stress but it was truly a waste of time and money. Service staff are on top of guest care, managerial staff have their noses in the sky unless you look and sound like a tourist. Just a friendly warning to potential guests..there are many fabulous all-inclusive hotels in Jamaica. THIS IS NOT ONE OF THEM!!

It was a great vacation. The property is very well maintained and the staff are very friendly. We got a nice room with great view. I would comfortably recommend this resort for anyone looking for a great place for vacation or for any events. I would like give credit to few staff members whose contribution made our stay more comfortable and enjoyable. Ashdaine - A cheerful young man who decorated our bed for our 30th Wedding Anniversay. He left a very kind hand-written note, wishing us on our anniversary. Dushaine - helped us setup Wi-Fi, helped us book dinner reservations, gave a short tour and helped us get familiar with the property. Always willing to offer help. Sam the Man - Would greet us every single time and always asked if there's anything he could do for us. Jodon Bowen - Luxury Lobby Manager - He went out of his way to help us with our special request for meals. He introduced us to Chef Clark at the Jazmin buffet, to help us with our special food requests. Both Chef Clark at the Jazmin Buffet and Chef Christopher Ryan at Picasso restaurant took extra efforts to cook vegetarian food for us, every day. Every meal they served us was delicious, nutritious and satisfying. Shadale who works at the bar would greet us every morning with a big smile and start our day with delicious, flavourful Latte. She maintained the same taste and consistency every single day. We miss the Latte. Sandrieka - I believe she works as Supervisor in the Entertainment department. She greeted us every time we met her, made sure we stayed hydrated. Owen - We attended his 'stretching' session one day. We left the class with full of energy and knowledge about exercising and staying healthy. A very caring person and an excellent personal trainer. Besides the above mentioned people, there were several staff members who made our stay very special. Our room was kept clean, bed nicely made, supplies replenished. Overall, it was a great experience. Weak Points: We are vegetarians. Though there was abundant choice of food, we noticed there was not much choice for vegetarians. There were steamed vegetables, salads etc. We were concerned about possible cross contamination and the ingredients used. Suggestion: Having a restaurant for vegetarians, or providing a menu for guests like us, with vegetarian options to choose. Though the Chefs would prepare something for us every day, we didn't have a menu to pick something that may like and sometimes the wait was long. Since we don't consume alcoholic beverages and don't eat meat, we felt that we didn't get our money's worth. We are looking forward to travel more and would prefer to stay at Bahia, based on our experience at Runaway Bay.

We would have trouble giving this "resort" more than a one out of five star rating. The room was decent, but that's where it ends. Little hot water. Ac did work. Maid service was hit and miss. Entry door had big gaps to let in the nite life creatures. Food was so so. Edible but fish was not fresh. Tried it every day and it was not good. I'm not a picky eater but good fish was not on this address. Exterior of buildings was in need of renovation and face lift. Pool was littered with debris. Swim up bar runs out of beer, tequila and whiskey daily. White wine was warm. And sometimes hard to find too. Their cleaning of used glasses was not with hot water. Beach was not as mentioned. Full of rocks. No activities around pool. Only aquasizes. No music around pool. Place was seriously lacking!! The cats were entertaining, lots of them around. Would not recommend.

After travelling throughout the Caribbean, including Jamaica many times since 1990, this hotel had the WORST food we've ever experienced. Quality, quantity, variety, availability - ONE STAR although we had 3 star expectations. Chicken 2 X/day EVERY day. Often standard ingredients unavailable including yogart, lettuce, salad dressing, mayo, ran out of BEER, RUM, other liquors.We left resort for food - fruit, yogart, cheese. Hotel was ready for a complete makeover - outdated, in disrepair - leaking toilet, missing towel racks and we had the honeymoon upgraded room; room coffee not always available. internet not always available in lobby/bar (NA in room). Gift shop Extremely overpriced.