Sunset At The Palms Resort

We enjoyed and chose our week at Sunset because it was Adult only and a smaller resort. The treetop accommodations were a nice change but held in the humidity because of the beautiful lush surroundings. The beach/water was beautiful and great for swimming and cooling off. The food was good but we were very disappointed with the lack of "authentic" jerk (as they call it) and local reggae music and there was no jamaican patties! The evening entertainment can be improved, more reggae bands would be welcomed. There was no dancing, just the piano bar was open and could be a little quiet and at times boring. We did enjoy Paul's entertainment but again we weren't there to hear "our" music, we wanted to experience the many stars of reggae. [Details]

This is a beautiful resort that has seen better days. The rooms are lovely tree houses, set in a tropical garden. The beach is clean and well kept. Where this place fails in general maintenance. Most of the main buildings are in disrepair. All of this aside, it is a calm, welcoming place of refuge. [Details]

I have to say this resort was great, best relaxing vacation we have ever had, and we travel frequently.

The food was amazing, the chef really was so helpful for a very picky eater, and the pork Wellington was the best meal I have ever eaten!!

Swim up bar service by Linton and Gerald was excellent, we even had everyone drinking our Sunset Dreams drink!!

The resort was beautiful and the gardeners really do keep it well kept. We spent our 10th wedding anniversary at Sunset at the Palms and are definitely going back. The quietness of the resort was what we were after, and it definitely delivered. I loved the cabin style rooms and large walk in showers.

As we were just relaxing one evening waiting on our table for dinner, a worker walking by stopped and asked us how our vacation was going and actually listened to us, she didn't hurry away and even bid us a great evening when our table was ready. The kindness from that worker, really made this resort top notch. That wasn't a one off, the whole stay the staff was asking how our vacation was going and even offered to get us potato chips after the store closed
The only thing I would add to this resort, is get rid of the smoking area (picnic table) and put a fire pit or a fire table, the ambiance at night while listening to the reggae band and sitting around a fire with friends listening to the music and the sounds of the night, would have been a dream.

The lady at the front gate was so nice, she will be missed by us. I could go on and on about this resort! [Details]

I honestly don't know where to begin and this will likely be long and still not cover everything. After wanting to visit Sunset at the Palms for 8 years, we finally booked it for our first trip post-COVID. We were looking for something special, a smaller place and a more personalized experience. The overwhelmingly positive reviews on Trip Advisor and in a FB group that we joined boast of a place that feels like home, where everyone knows your name, where you will be taken care of. Unfortunately this was not the case for us. Not even close, and we feel strongly that we did not get the experience that we expected based on the level of service we received and we what we paid for this stay. We are good tippers who tip along the way, and even this did not help, so believe me, it wasn't that.

We travel a few times a year to all different kinds of resorts and hotels, big and small and mostly in the Caribbean. This was our 4th trip to Jamaica, so we are familiar with the vibe and pace and we have always enjoyed ourselves there.

This hotel was probably one of the most frustrating places I have ever stayed. Especially for a place with dedicated concierges that make all kinds of promises but don't deliver. “We will do this, and we will do that” No they won't. I did not get the worry free week that I expected and paid for, instead it was one thing after another.

If you have never been here before, you are going to feel very lost. They give you a verbal orientation and a piece of paper with some suggested meal times and that's it. The rest you learn as you go. There should be a booklet in room with all the listed amenities and times, with extension numbers, frequency of housekeeping, process and place to get beach towels, water bottles, etc…Instead we had to learn the hard way, that no one was coming to clean our room, that no one was going to put water in our fridge that didn't work and that we had to ask to be fixes 3 times before anything was done.

The day after we arrived it was my birthday and we visited the concierge to see if we could book a couples massage. He said they were fully booked which was understandable with such short notice. However not 30 minutes later we were on the beach and Brenda from the spa came around to try and drum up business. I told her we tried to book for that day but they were fully booked. She said who told you that then she called and made us an appointment for that afternoon. Interesting. That same morning I had also specifically asked the concierge about making reservations for the specialty restaurants. He asked me if I still had the paper he gave me and I said yes, and he said all the times were there. I said, so no reservations? And he said no. So a few days later off we went to line up for the Lotus only to find out we don't have a reservation and we need one. Interesting. I immediately went to see that same concierge and after waiting for a half hour it seems he pulled some strings and was able to get us in. Thankfully, because I was on the verge of pitiful tears because I was just so frustrated at this point. I think he must have saw that and he finally put some effort in. I will acknowledge that they tried to fix things when mistakes were made, but when it's one thing after another, it just doesn't matter anymore.

Besides this concierge who seemed to want to avoid doing anything, the main issue was poor staffing levels. The resort just did not have enough staff for a return to almost full capacity like it was the week we stayed there. Especially when there was no buffet. Meals took a minimum of 1 hour, but frequently 1.5 hours, which is understandable for seated table service. What is not acceptable though is to be seated and then not have someone come to your table or even pour you a glass of water for 40 minutes or more, which happened more times than not.

Also, what was ordered was generally not received. There was always something missing. Despite being asked about dietary restrictions and promises about accommodating, I did not find this to be the case. Don't bet on it yourself if you have any “special” dietary needs. I don't eat meat, fish or seafood and basically I ate a lot of sides for dinner which were all delicious. The few times I asked specifically for a vegetarian meal, each time I got stir fried cabbage and carrots. I didn't starve but I did eat a lot of bread and cheese to accompany my big salads and rice and beans. For breakfast and the beach grill there are rotating menus that change once a week, I think it was on Sunday. Unfortunately for me, the first breakfast menu that I only had for 2 days had more options for me. The breakfast menu for the rest of my week left me eating bread and cheese and fruit every morning. It would be better if they rotated the menus every 2 or 3 days so it didn't seem so repetitive.

I would like to point out though that the food service staff worked so hard, they were running around constantly, but there just were not enough of them to make any meaningful difference to the user experience. They were fighting a losing battle, running around with beads of sweat on their foreheads trying to keep up. I felt really bad for them and I felt bad for us and all the other frustrated guests there.

4 days in we emailed our travel agent who contacted hotel management. With 2.5 days left on our trip the general manager asked to speak with us. She was very nice and listened to our concerns and she acknowledged that there were not enough staff. Said that they lost a lot of staff over Covid and were currently In the hiring process. Well this wasn't going to help us but she did say though that the rest of our trip (a whole 2.5 days!) would make us want to come back. Empty promises anyway, because nothing changed and she did nothing for us, so I would love to know what she was referring to. Our last full day was spent trying to avoid the front desk, to not ask for anything and to do everything ourselves to avoid more disappointment. We gave up on housekeeping halfway through the trip and just made sure we had enough water bottles refilled at the beach bar before going to back to our room.

We loved the beautiful beach with lots of shade and space for everyone. The accommodations were very cool and unique. I just adored the cabins, their cozy balconies and all of the open air main areas and the beautiful grounds. I am disappointed though that I will never know what this resort is like during “normal” circumstances because we won't be back, [Details]

It was not what we expected. It was very, very quiet, with little to do except rest. There were two places to listen to music at night. However, the staff was so friendly and very helpful. It is a great place to be if you want rest, and quiet. [Details]

All the staff were approachable and genuine. We would like to send our sincere thank you's to the SATP team for making this memorable and relaxing experience. We never had an issue. Rooms were clean and fully stocked daily. Food was very tasty, served at the perfect tempsture and the presentation exceptional.
The resort is neatly maintained, clean and visibly appealing. Looking forward to going back and highly recommend if looking for the complete package.. [Details]

What a wonderful resort. All the staff were friendly and helpful. We loved the "treehouse" like accommodations and the magnificent gardens which were a joy to walk through every day. The food was delicious and the different theme nights for dinner ensured there was a variety of meals. There was also excellent entertainment to finish off your evenings. The beach was fabulous - clear, warm water with a sandy bottom. Everything you needed was at the beach so you could spend the entire day there. The layout was perfect so you were never on top of other guests. We will definitely return to Sunset at The Palms. [Details]

Sunset at The Palms is truly a beautiful resort that one can completely relax in. If you run a hectic life at home this resort is the best place to recharge. The staff are amazing. So helpful and happy. [Details]

We went for our 10th Anniversary... for the quiet and intimate experience this resort was perfect. However, being surrounded by nature and forestry feel, there were lots of insects and Miskitos to bare with. Even though the beach wasn't a long walk, we had to cross the road to get to the beach, beach itself was very beautiful, and secure for resort people only. I wasn't too happy that they close the beach at 6-7 pm. However they had to pool open till 1pm to make up for it. And also, there isn't much to do at the resort. But that could be peaceful for some folks. We enjoyed our company so we weren't bothered by that much. 5 days is good enough ! Thank you [Details]

The staff of this resort are wonderful. Everyone asking how you are enjoying your stay, if there is anything that you require, etc... The rooms are set in a tropical garden setting with some offering beautiful sunrises. The food is great with nightly meal themes. The curried goat is a must to try as well as the lamb. The type of resort that couples come back to time and again. One couple that we met have been 7 times and another 3 times. [Details]

This is a lovely, adult only resort. Not for partiers or anyone looking for a wild time. The staff are wonderful and the grounds are lovely. Nice to have your own balcony and no walls are attached to any other unit. The beach is across the street but private and well patrolled. [Details]

Sunset at the Palms is a small adults only resort that provides a quiet environment, excellent accommodation ant the friendliest staff we have encountered in fifty years of travelling. The staff are dedicated to ensuring that your vacation is problem free and in resolving any issues that detract from the experience. The resort is fairly small by today's standards (Only 65 rooms) and is characterized by the number of repeat visitors (over one third of the guests were repeats - many of them on their third or fourth visit). [Details]

Very nice and quiet resort. Lots of birds. Rooms are dark but very nice. Beach is beautiful. Not much night life but that was ok. Food was great. Ate at the buffet every night. [Details]

Exceeded expectations [Details]

absolutely fantastic, I would certainly go back again [Details]

Even though this hotel is rated 4* it is by no means accurate. The resort is incredible. No there are not tons of restaurants or pools but if you are looking for a quiet relaxing vacation then this is for you.
I can't say enough good things about the staff. They are all so friendly. Every staff member would stop to make sure your vacation was going well & that you were enjoying yourself. I heard various staff members say that the resort was like a big family & you were definitely treated like it. Even all the guests would chat with each other.
Food was very good. Always good selection at the buffet. The Chef's table was a 5 course meal offered 3 times a week. You get an invitation to go once & it is worth it. The Lotus Leaf restaurant was also very good. The beef filet was so tender.
The beach is gorgeous with crystal clear calm water. It's across the street but there is a crossing guard to help you get across & you let the security guard know you are going. The resort has it's own area on the beach with bar, grill, washrooms & water sports.
Rooms are cabins on stilts in the jungle. Very unique. Lots of room & you have a porch to relax on. Only drawback was no door to the washroom.
Don't hesitate to give this resort a try. You won't be disappointed. [Details]

This place exceeded our expectations from beginning to end,the employees were GENUINELY FRIENDLY and the grounds were lush and gorgeous,we loved walking around and viewing the large variety of tropical plants,we especially loved the private beach,always chairs available and delicious lunches.Shout out to the awesome singers that come by and serenade you,special shout out to Kevin who should appear on THE VOICE,.food,,meals were full of variety,fresh,superb,don't miss out on booking the chefs table while you are there,that's worth the trip right there.Servers were so helpful.a pleasant surprise to be in an almost none smoking resort,nice change and no butts on the beach.the beach is beautiful by the way. [Details]

This resort was perfect. Loved the tree houses and the fact that the resort was not over crowded. The beach area was beautiful and just the right size for the amount of people. The staff were warm and friendly and took excellent care of us!! Great food and entertainment as well!! Loved the Jerk Chicken on the beach! [Details]

Sunset at the Palms was wonderful. The staff were second to none, the food though not a huge variety was excellent. The treehouse style cabins were perfect, the daybeds on the balcony is an excellent idea and we used them a lot. The property was lush and very tropical. Overall one of the best experiences we have had in Jamaica. Only down side was the 1.5 hour drive from airport to resort. [Details]

we had a great time!..we spent my birthday and New Years....they really went all out for New years Eve!! [Details]

Beach & hotel grounds and rooms are great.The food was just ok hamberger helper for 1800.0 per /person/ per week ? [Details]

Great place to stay - the ambiance was very accepting to us - tree frogs & birds in the evening were part of the experience. The staff were all great and the food was delicious. The resort was great for relaxation & all rooms are in "tree house" settings with luscious trees & plants throughout the grounds. [Details]

This hotel was amazing its like cabins in luscious Jamaican vegetation, it couldn't get better. It was a perfect getaway! [Details]

Terrible. 3 star at best. [Details]

We chose the Sunset based on the recommendation from a friend and we loved it. It is a small resort so there is none of the hustle and bustle you get at the large resorts. You do not have to worry about getting a chaise lounge on the beach or deal with long line ups at the buffet or beach grill.

Staff were very friendly and helpful with the exception of reception who seemed annoyed with everyone and any request.

In terms of food we stuck with the buffet. We went to the a la carte on our first night and found the food mediocre so stuck with the buffet for all of our dinners and the beach grill for all of our lunches. The jerk chicken on the beach is a must try. The beach itself is fabulous, soft sand and beautiful clear water that is not very deep. No seaweed to speak off.

The rooms are lovely and comfortable And we loved the porch area. Bathroom amenities are basic and there was a room safe.

Since it is a jungle-like setting it is best to bring bug spray for the evening meals since the buffet is an open air setting. I regretted not having bug spray since I got quite a few bites on my legs.

If you go shopping I recommend going to Jamm Rock which is a great small store next to the Time Square mall and a few minutes cab ride from the hotel. Chris the owner is great and his prices are much better than what you'll get at any of the stores at Times Square. Important to note there is no ATM on the resort so bring your cash. The closet ATM is off the resort and a bit sketchy.

We did not go on any excursions except the bus trip to Rick's cafe - it was okay and the shopping stops on the way were just okay. Ricks is crazy busy, drinks are expensive and a bit tacky.

We would definitely go back and enjoyed our stay. [Details]

Great food and friendly, helpful staff. [Details]

We have just arrived from this resort and we did enjoyed our stay there very much. It is beautiful, a botanical garden like resort. Cottages are cute, inside and outside, balconies with daybeds are very nice. You can hear birds, crickets and frogs singing all the time. Food is good, but nothing extra special. The choice is limited, it is a small resort. We missed local fruit, which was served only one night (on Jamaican night dinner). They have only 1 a-la-cart, we weren't lucky with our food, the steak was very tough (others liked it). You always find something to please you at the buffet. Staff was very friendly and attentive. The coffee bar was a pleasant surprise - excellent coffee served by sweet girl Tsahai (sorry if i misspelled it. Walk to the beach crossing the road is not a problem. It is a very short walk - max. 5 min. and the beach is beautiful with plenty of shade and chairs (those should be replaced, they are old and not very comfy). Overall it is a great place to relax, maybe little bit overpriced. There is not much to do at night, so if you like party, don't go there. [Details]

This boutique hotel is simply wonderful: but know what you want and what this resort is not. Do not come here to party; do not bring children; do not think that crossing the road to the beach is horrible. (yes it's across the road but no further than you'd walk to the beach at a larger resort).
Come to relax in a quiet, different atmosphere. The service is great. The food is really good, but remember this is 85 rooms so if selection is a little small, that's why. It's all great food (new chef this year) and the variety is really quite good.
It lacks in entertainment only if you need the distraction - there's music every night and it's over by 10 or 10:30. As I said, don't come to party. There's no disco (as I heard someone comment), and no there isn't happily (read the info). You won't get blasted with Reggae or bull horns. The pool is not small, it is the right size. The beach is perfect - and you won't need to build a fort of chairs and towels (like someone did)- it just isn't necessary. Internet - don't go here for it - there's wireless in the lobby and an I-net room with a couple terminals. For me that's perfect as I come here to log off for a while :).
Tidbits; you can get a fridge if you ask (why you would I don't know) there's ice and daily ice service and turn-down. There is a safe in the room.

This is a very relaxing, quality resort with great staff (you know who you are already). We are repeat visitors and as long as the Palms stays true to this vision, we will keep coming back. [Details]

The lush jungle like setting and treetop style rooms make for a very peaceful and serene atmosphere at this resort. I loved spending time on the daybed watching the sun rise over the mountains, or the rain patter on the foliage surrounding the deck.

Because of the small size, most of the staff knew me by name on my first day, which was very comforting for a solo female traveler. They really went out of their way during my entire stay to make sure that everything was going well and that I was happy.

The a la carte restaurant does have superior food and excellent service. The buffet is good, if not hugely varied. The beach grill is also pretty good.

The beach was great, no problem getting a chair, and sun or shade, whichever you preferred. The pool was clean although a little bit cold. At either the pool or the beach, the guests were really friendly and interesting, and I was invited to join them in excursions or just to sit with them and chat.

I had exactly the vacation experience I wanted, just experiencing the gorgeous grounds and unhurried pace. I would highly recommend this resort to someone looking for this type of vacation. [Details]

If Jamaica is your choice of destination & you want to just chill out then this is the place to be. We likely will never go to a large resort again. There are no lineups & resort staff are excellent. If we go to Jamaica again it will definitely be at this resort !! [Details]