Ocean Coral Spring

Ocean Coral Spring
3.253.253.253.253.25
3.25 based on 8 reviews
#21 of 35 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Montego Bay
Rated 4.5 stars

Travellers Reviews in

Filter reviews by
Sort by

Beautiful Property, Terrible Service

, Maple, ON
2021-09-09
This is not my 1st time at this property or an Oceans property. The property is beautiful and well laid out. Our room was very nice, however this property has lacked good service in restaurants and bars from opening day. My recent visit could not be blamed on COVID. The lines are not COVID related, it's the lack of management staffing where required, which is restaurants and bars. The hotel is well aware of their capacity on any given date and should staff accordingly. I met many people vacationing at the resort who had the same complaints. The property will lose out on returning guests if they continue to under staff, those that are working are doing the best they can, but need help. They cannot continue to leave the station in the buffet to go get stuff in the kitchen creating lines. Families, couples are not eating together because of the slow service. Management needs to hire more managers overlooking staff as well. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Layout, pool, entertainment
The weak points
Service, service, service

Needs some improvement

, Toronto, ON
2021-09-08
Room, pool, food is great. Service needs improvement. Some staff are helpful and others not at all. Seems disorganized with itinerary and restaurant scheduling. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
Clean hotel, room, and room layout is great
The weak points
Not a family resort, more of a couples/single vibe
Sanitary measures (Covid-19)
Safe
Certified

Not as advertised - not even as warned

, Toronto, ON
2020-03-18
Booked this place for the on-site scuba diving, beach and spa. Ended up being told the spa wouldn't be ready just before traveling (along with a bunch of other less critical things). Wasn't told the scuba place hadn't even been built yet. Wasn't told the beach was unswimmable (it's not the sea urchins, it's a coral reef that extends from one end of the beach to the other and is only a foot deep and hundreds wide, so you can't even try to swim over it or else the waves drop you on the coral and cut you up (I know, I tried - took a week for the cuts to heal). Too sharp to walk over too (plus that kills the coral). Very hard to get a lounge chair at the pool (only managed 2 days). "Superior" class folks can reserve restaurants, but regular folks can't so you end up waiting. I don't know if they get served faster too, but regular folks may have to wait an hour for their food. Room service & room fridge were nice (& free). Drawers in the room fell apart. They were "repaired" and fell apart again. Tub jets were missing an On button but it was quickly installed. Tub water left a gross yellow/orange slick around the tub rim every time. Some construction still ongoing everywhere that's open, as well as the closed-off adult-only section, but not a big noise disturbance other than things not being available. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Classy architecture/finishing touches - gorgeous looking pool! Buffet was great! Security was good. All staff were very friendly. Has a great looking water park for kids. Good wifi.
The weak points
I got an ear infection after swimming in the pool (>4wks of antibiotics). I had to pay an extra $100/day to take a cab to another town that did offer scuba diving. A la carte service was slow, and food was ok. None of adult-only section was open.

Experience

, Winnipeg, MB
2020-03-01
It was my first time in a 5 star hotel. However I do not think this is a 5 star hotel now. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beautiful hotel, very good food, the Blue team is great.
The weak points
Understaffed, lack of communication (restaurant is closed but it is not indicated), beach is small, the water is shallow.
Certified

Very nice vacation

, Gatineau, QC
2020-02-24
Very nice new hotel, great food and entertainment. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Room, swimming pool,food, entertainment
The weak points
N/A
Certified

Not a 5 star

, London, ON
2020-02-11
This has been our 11th all inclusive vacation and our 3rd to Jamaica. The main issue with this resort is that it is not finished being built. Palm trees and bushes are all young in growth giving the grounds a very sterile non tropical appearance. The beach was small and well maintained but the depth of the water was knee deep. The bottom was sandy for about 15yrd. than weedy from that point out. This made the beech only suitable for kids. Because there are no other resorts on either side of the property there was no available beach to go for long walks on either side of the property. The pool was large with plenty of lounge chairs. Staff did come around the pool side and the beach for drink orders which was nice. As with all resorts the buffet was hit and miss with many options available. There were 3 of 5 ala carte restaurants open that did not require reservations or a dress code that served decent menu options. There was a nice coffee bar that offered different coffee options and pastries. Drinks were typical of any resort however I was able to order a few different higher end scotches that were available without having to pay anything for them, something you don't find in most other resorts. Rooms were nice but the fan in the room had only 1 high speed and while air conditioning worked to keep the room cool for some reason it did not seem to take out the humidity leaving any towels or articles of clothing unable to dry. Staff were very friendly and tried to correct any issues but many seemed to be new to their job and unsure about their duties. Overall I would recommend waiting for a year to allow the resort to finish being built and all the “bugs” ironed out. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Friendly staff and pool.
The weak points
Beach
Certified

Click to
see hotel on
Google Maps

Are you a hotel owner?

Copyright © Monarc.ca 2008-2021