Montego Bay

The best experience I've ever had an all inclusive resort. First off....it is a lively resort and there is a lot of action. We are a late 40's couple but we are pretty down with it so the party vibe did not bother us. However there were couples that we saw and spoke with that were in and around our age and slightly older and they could not wait to get off the resort and back home. Do you research first and make sure that this is where you want to go. Only 2 things that I can complain about, #1 the beach is not the greatest, small, lots of seaweed and its soft bottom. But Jamaica is not really know for their beaches, especially Montego Bay. Secondly, at night it is loud, especially where our room was situated. We were right over the lobby/lobby bar and the sound travels and resonates all night long. If you're a light sleeper...good luck to you. There are 3 pools; the main party pool with a swim up bar, a pool in the middle of the 2 pools, longer and quieter no bar, and smaller pool with a swim up bar that is much quieter and chilled compared to the main one. The resort is very clean and well maintained. Lots of amenities in the rooms and overall resort. The staff were all friendly and most were good at what they do. Bartenders work hard, don't be afraid to show them some appreciation $$$. A couple of dollars a day towards them go a long way. Trust me. The servers, especially Claudia, are fabulous. She is so lovely and really works hard. She made sure we were taken care of everyday. The entertainment team are some of the best I've seen. They have passion and energy and know how to work it. Big up the DJ's as well always rinsing out the baddest tunes. In the alla cart restaurants, the food was great, service was good and we didn't have any issues with anything. No reservations needed and there is no maximum amount of times you could go to any one restaurant. We will be back, and we can't wait to get back.

The people make the difference! The staff is well trained and readily available to assist. The beach (thanks swiper), Pool (thanks Fabian) and coffee bar (thanks Antoinette) all made the trip extra special.

Thoroughly enjoyed our stay. Hotel exactly as we expected, nice pools, great variety of food at buffets and restaurants, friendly, helpful staff and large clean comfortable room. Was disappointed as we took a golf trip and the website indicated hotel guests get golf discounts however this was not the case. Staff did not seem to know anything about the offer which was disappointing because we were there to golf. Front desk staff did not do anything to address the issue.

Overall good experience. Entertainment staff and bartenders were the highlight of our week.

crappie rooms, no ventilation.

Please note I have never written a review of this nature in the past. While we can certainly understand and are sympathetic to new hotels going through growing pains regarding service issues, I hope H10 would agree that safety of its guests should be a priority. On our second night of our stay, we noticed water leaking from the room above into our bathroom prior to departing for dinner. Upon returning to our room that evening, there was no power in the room. We called for maintenance and they reset the panel. We showed him the leak and he determined that we needed to move rooms given the leak was hitting electric lines. Given it was near midnight we agreed to move in the morning. We were promised another room the next morning and told it needed to be cleaned and would be ready for 3pm. So we repacked. A bellman was sent to assist with our luggage to the new room. When we arrived at the new room it was not ready so we were instructed to go back to the old room until it was ready. We never heard back despite following up numerous times. There was no leak that evening, and with no further correspondence we were forced to unpack again. The following evening, the leak returned and the power went out again. The next maintenance person indicated we needed to move rooms as it was dangerous to stay in the room. So we re-packed again and waited. Eventually we were moved to another room. Thank goodness that none of us, including your staff, were not electrocuted. During this entire 2 days and even thereafter my wife requested to speak to the hotel manager on several occasions but we were never extended the courtesy. We are not picky travelers and do not expect perfection, but we do expect a safe stay.

Amazing time! will definitely go back!

This was our first time at the Hilton Rose Hall and I have to say not bad at all. The ground's and rooms are well kept, the food was great and the staff was lovely, however we noticed that they100% only cater to Americans at this resort! We were also not told to bring American money, we were told we can still bring Canadian money. Not the case!! This is also the first hotel that I've ever been to that does do money exchange!! So come prepared with your USD lol cause that's all they pretty much take! The absolute best part of this place, was the coffee shop staff!!! They always always always went above and beyond for you!! Really really nice ladies in there! We got more info and recommendations in there then the front desk gave!! Thank you ladies for all your help:)

The hotel is garbage it smells and management will laugh at you when you complain and DO NOTHING. THE PICTURES ON WEBSITE IS FOR BLUE WATER. The bed was broken we move 3 room and it still smells. We COCKROACHES WALKING IN THE ROOMS BATHROOMS AND THE CLEANING MANAGER WAS LIKE YEA WE KNOW. THIS HOTEL SHOULD BE CLOSE

We arrived in Jamaica on Sunday, November 3rd, 2019 at the Jewel Grande Montego Bay Resort to be warmly by Front Desk Supervisor - Andrew who started our vacation off with a bang by upgrading one of our rooms. He was able to accommodate our party of 6 with adjoining rooms - A504 and A505. One a 2 bedroom suite and the other a 1 bedroom suite. Suffice to say, those accommodations were first class all the way. In addition, to our first class rooms, we had exemplary service from several employees on the resort from the Entertainment staff of Tafari, Sashane and Javan who made sure we were engaged and involved in almost every activity that was available throughout our stay, to the bar and wait staff of Odane, Maxine, Tracy-Ann, Paul, Althea, Jodi-Kay and Nicolene who made our stay from a food perspective a truly awesome one. The food was really really good everywhere we went except for the Seafood Restaurant which although very tasty took way too long (service wise). Other than that minor blip, we couldn't have celebrated a better 60th for my mother.