Montego Bay

Overall a very good experience, location was great, activities were good, kids friendly, staff was also nice. If there were more seafood options available it would have been great, seafood options were very limited

Family of 7 stayed at the Grand Palladium. We loved the resort. We had Gardenview Suites which were the best. We stayed for 2 weeks, it was nice to have the extra space and having 2 patios was very convenient. The resort is clean and well maintained.

There was a very long wait to obtain our rooms. We spent most of our first day of arrival in the lobby waiting. Also having to take the Covid test was a waste of time and money as it wasnt even acknowledged on arrival in Canada. The beds had no blankets. We waited two days to get them delivered. The jets in the bathtub didn't work and the electrical system needs a total overhaul.

Check in and check out The check in was slow and unorganized. We were not handled with care. After waiting 3 hrs in immigration, we had to wait another 1h for our room. So we did not get into our room until 5pm. The elevator was not working as we were told, we were on the top floor. When checking out, our flight did not leave until 7pm. Asked the checkout our room one hour later, they told us 25US per person per hour. Food The food was ok. The drinks were ok. Staff The staff at this resort was not as friendly. However found some gems such as Kemar, he was an attentive server. We got what we paid for I guess. It was not the best experience but it wasn't the worse. They need to be more client focus in my opinion.

Overall good experience. Entertainment staff and bartenders were the highlight of our week.

Overall, a nice property. The staff were pleasant and friendly. The food was above average. The beach was below average. The VIP section beach at the St. James side was very rocky and a bit challenging to walk on. We are not big drinkers, so we found the alcoholic beverages more than sufficient for our needs. The patties and Secrets burgers were very good and we highly recommend them. The jerk chicken pop-up is a great experience and very tasty. Rooms were clean with better than average appointments. The housekeeping staff were diligent and thorough. The COVID-19 protocols were sufficient and we felt safe enough to go without face coverings for the entirety of our stay. This was our second time staying at this resort and it was a good secondary option given how late we booked.

This is our 2nd time at this resort and we will return for a 3rd trip. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. Food was even better this time. Absolutely loved all the jerk options. Had lunch everyday at the beach buffet and it was always delicious. Love all their fish options. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Delicious. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. The perfect opportunity to try foods from other cultures. Room was always well maintained. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Our favorite beach waitress, Monique was here again this year and she did not disappoint. All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. These are committed and hard working people and deserve the utmost respect for the wages they make. Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. Can't say I blame them. Can't wait to return next year.

OUR experience was very good. As with every resort there were a few glitches but we are low maintenance people.

This was our first time at the Hilton Rose Hall and I have to say not bad at all. The ground's and rooms are well kept, the food was great and the staff was lovely, however we noticed that they100% only cater to Americans at this resort! We were also not told to bring American money, we were told we can still bring Canadian money. Not the case!! This is also the first hotel that I've ever been to that does do money exchange!! So come prepared with your USD lol cause that's all they pretty much take! The absolute best part of this place, was the coffee shop staff!!! They always always always went above and beyond for you!! Really really nice ladies in there! We got more info and recommendations in there then the front desk gave!! Thank you ladies for all your help:)

I was quite disappointed that this hotel is advertised as a five star luxury hotel. It is not. It is old and dated and very badly in need of remodelling which I found out is being done in may. Had I known that in advance I would not have booked here. I wanted a luxury experience and this is not what I got. The room was old and musty smelling. The furniture scratched and damaged. Patches on the walls and ceilings. Mildew/mould on the sinks (at the caulking). Patio door would not lock properly. Door on the wood furniture to the hidden fridge falling off the hinges. The shower had no place to put soap or shampoo. It was missing lamps and wall art. Just left patches and holes. The only positive thing I can say about the room was the bed was comfortable and the shower head worked well. The grounds were well maintained in terms of cleanliness and nice gardens. There was lots of signs of needed repairs throughout with broken tiles, lights that did not work etc. The beach and the pool were great. The only complaint I have is that the adult pool (being the infinity pool) was the most beautiful but closed off to kids. It is also where all the entertainment took place. I didn't buy into an adult only resort and we did travel with our 9 year old son. We had to choose to either participate in the activities (although they were lacking) or give up the view of the beach or swim in another pool. The activities were strongly lacking as well. Not very well organized. Kind of boring for the most part. Again not what would be expected for a five star hotel. The pool furniture as well was mis matched, broken and often not enough to go around. The pool towels were horrible. Old. Stained and generally not enough. At 830 in the am often towels were nowhere to be found. This includes nightly entertainment. It was severely lacking. I did not find that the animation team engaged much with guests. Nor was the caliber of the shoes very good. Food at the buffet was good although there could have been a few more people working the busy stations ie the omelette station in the am and the pasta station in the pm. There were very long waits. The seating arrangements as well was a bit disorganized. Not sure why our room number was needed every time we visited. The tables were often not ready and missing things ie utensils or cups. It took long periods of time to get water and coffee/drinks. Often meals would be eaten or half eaten and still we would be waiting. Never were there spoons places at the table and long waits to get one. The people/service overall was good. Staff were pleasant and polite just not enough of them. Overall I would rate this hotel a 3.5 star stay. I was very disappointed especially given that this was a first time stay with Royalton (whom I was led to believe only had stellar hotels). This hotel was not at all what we expected. Not at all what we paid for and we were left very disappointed. Not sure I would book a ROYALTON HOTEL again.